Food was good, service was mediocre. The waitstaff wasn't as attentive as you'd expect for a high-end steakhouse. Or maybe I am mis-categorizing this place. Also feel that selling football merchandise in the menu seems a bit tacky, despite the history and the story. I'll go back, but it's not perfect.
Steak dinner was excellent and cooked to perfection. Server was attentive and met every request.
The host and hostess are great. Food excellent, and the attention you get throughout the evening is awesome. Can’t wait to come back.
Food was delicious but very pricy sides. They should not cost that much for a baked potato or asparagus
I cant say enough of how well the entire staff treated me family. The food was excellent and steaks were prepared perfect!!
Service was slow, very slow. I will never visit again. The environment is basically a hotel conference room. Friendly overworked staff with no time to service all the tables., I went to the hotel bar to buy a second drink as the service was slow.
We have always dined at Fleming's but we wanted to give Shula's a shot, unfortunately we may never go back to Shula's again! The service was great! Our Server was courteous and friendly and attentive. However, cannot say the same for the ambience or the Kitchen, my wife's first, second or third choices were not available though were on the menu for the 31st night. My first choice for the 12oz fillet mignon was not available either nor the second choice of filet mignon trio. My wife contacted Shula's Monday Jan 2, and sent a review and no one has contacted her so far from the restaurant. It shows lack of professionalism. Quite disappointed with the whole experience.
We were there for 3 hours for New Year Eve dinner we hardly saw our waitress and kept asking other staff for help
Food is excellent. Filet Mignon melts in your mouth. Restaurant is a bit chilly bring a sweater. We enjoyed the evening. Waiter was friendly and knowledgeable but not very attentive.
I wanted to do something special for my husband and Shula's exceeded our expectations. The atmosphere and experience brought my husband to tears. The food was amazing and the staff very attentive to our dining experience. They made sure that the we enjoyed every moment of our dining experience. We will definitely be back!
Have been to this Shula's three times in the last couple of years. Other two visits were great, no complaints. This time we had to send back the baked potato because it was hard inside. And when it came back, it still wasn't cooked. A good steak place should know how to cook a baked potato. The waitress did offer to redo it but we didn't want to wait again and the steak was getting cold, so we ate the more cooked parts. What I was really disappointed with was that they still charged me for the potato. This makes me not want to come back, unfortunately. A restaurant as expensive as this one is (we spent almost 400 dollars) should be better at customer service.
We have been to this location and others on several occasions and unfortunately, this visit may have been our last.
The service was great, even tipped an additional $80 over the 20%, but the quality of the food this time was underwhelming at best.
The side dishes were good, but they were out of a couple of key steak choices, which is surprising as that is their claim to fame. The steaks we did order didn't seem up to par with the quality we usually receive.
With a total bill of over $1,000, we certainly should have walked out looking forward to coming back, but unfortunately, that is not the case. We will stick to Ruth's in the future.
I have visited this restaurant many times, always great experiences, this visit, not so much. The food was good, not great and my expectations of Shula’s are high so this time it didn’t measure up but the worse part was the service. I have become accustomed to exceptional service when I dine here and I’m willing to pay a very high price for it so when the service is not better that a road house steakhouse I know that something is very wrong. The wait staff was obviously undertrained but that should not be my problem, these two waitresses did not know how to present their menu and I knew a lot more about their steaks that they did. One of my guests was a visitor from overseas and a first-timer at Shula’s so I asked the waitress to describe the Shula’s Cut, she had no clue. It was very disappointing.
Food was delicious! Service was good up until the end and we had to wait a good 20 min to get our check. But overall a very nice experience.
Food was outstanding and so was the service. Our waitress was awesome.