Shanghai Terrace

Commentaires sur le restaurant Shanghai Terrace de personnes qui y ont mangé. Selon des cotes récentes.

1. C

   Christian

   Chicago 2 commentaires

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   A great evening. Food and service were amazing
   

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2. H

   Hirdesh

   San Francisco2 commentaires

   5.0

   Y est allé il y a 4 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   Amazing food, outstanding service and attention to detail. Customized preparation to accommodate peeferences
   

   Shanghai TerraceA répondu il y a 3 jours

   Dear Hirdesh, Thank you for sharing your review of Shanghai Terrace. We are delighted that you enjoyed the food, service, and attention to detail. We hope to serve you again soon! Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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3. P

   Paul VIP

   Chicago 17 commentaires

   5.0

   Y est allé le 23 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The best Chinese fine dining in Chicago! Outstanding food, service, and atmosphere.
   

   Shanghai TerraceA répondu il y a 3 jours

   Dear Paul, We are honored to read your kind review of Shanghai Terrace! Thank you very much for sharing. We hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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4. J

   Julie VIP

   Chicago 7 commentaires

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   I made reservations five weeks ago for Saturday night of Easter weekend at Shanghai Terrace. Confirmed them as well. We arrived on time for our table at 7:30pm and were told that we were going to be seated in the Lobby dining room and not in the restaurant. When I said no, we had a reservation for the restaurant, we were told the next available table in the restaurant was 8:45 and were told to go to the Z Bar for a drink. Also were told by the hostess we had signed up for the Lobby dining. Absolutely was untrue. Would never have done that. Had an email to prove it as well. Lobby dining nothing special and a different restaurant. Had dinner after 9:00pm in the Shanghai restaurant finally. Am sure our 7:30 table was given to a guest staying in the hotel at the last minute. We live nearby so we’re not guests. Very unprofessional and extremely inconsiderate in the way everything was handled. Will not be dining there again.
   

   Shanghai TerraceA répondu le 22 avril 2025

   Dear Julie, I am disappointed to read about your recent experience at Shanghai Terrace, and I apologize for any miscommunication about the seating. I would love to speak with you directly, should you be open to it. I will send you my contact information in a direct message. I look forward to connecting with you. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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5. B

   Brian VIP

   Chicago 3 commentaires

   5.0

   Y est allé le 19 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Place and food are always awesome. Max might be the best waiter in Chicago.
   

   Shanghai TerraceA répondu le 22 avril 2025

   Dear Brian, We appreciate your kind review of Shanghai Terrace, as well as your compliments of Max. We will certainly share this with him and the team. We hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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6. T

   Tom

   Chicago 2 commentaires

   4.0

   Y est allé le 18 avril 2025

   1. Cote globale 4
   2. Nourriture 5
   3. Service 5
   4. Ambiance 1

   The service was great but they stuck us in the main lobby of the hotel which is vast and was empty so the experience was not what I had expected. I brought a guest from out of town and they were disappointed that we had to sit in a huge empty room.
   

   Shanghai TerraceA répondu le 22 avril 2025

   Dear Tom, Thank you for taking the time to share your review. Please accept my apologies for any disappointment that the seating caused. I would love to speak with you directly, should you be open to it, as we are always striving to improve for our guests. I will send you my contact information in a direct message. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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7. G

   Giuseppe VIP

   Chicago 3 commentaires

   5.0

   Y est allé le 13 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The best hospitality in the city. Always attentive to details.
   

   Shanghai TerraceA répondu le 14 avril 2025

   Dear Giuseppe, Thank you for sharing your review of Shanghai Terrace. We are humbled to read your kind words, and we hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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8. R

   Russell VIP

   Raleigh 16 commentaires

   5.0

   Y est allé le 3 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The restaurant is a little hard to find in the hotel but well worth the effort. We and friends had a wonderful meal. What great service!!! Get the crispy shrimp and any of the dim sum. Take your time and enjoy. You will definitely want to come back.
   

   Shanghai TerraceA répondu le 8 avril 2025

   Dear Russell, Thank you for sharing your kind review of Shanghai Terrace. We are pleased that you and your friends enjoyed your meal. Thank you for your compliments of the service provided by our staff as well. We hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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9. J

   Jon VIP

   Chicago 9 commentaires

   5.0

   Y est allé le 3 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Perfect again. The Peking duck is delicious. I also enjoyed the stir fried bok choy. But the food highlight this time was the Kung Pao chicken (recommended by Max, on my previous visit). Service was excellent, this time by Paula (with occasional visit by Max as bonus). Hope to return to Chicago soon with my wife so that she can experience the perfection.
   

   Shanghai TerraceA répondu le 4 avril 2025

   Dear Jon, I'm happy to hear you found a new favorite, the Kung Pao chicken, to add to your other favorite dishes. I'll share your service compliments with Paula and Max. We look forward to welcoming you and your wife to Shanghai Terrace soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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10. M

    Marcelo

    Chicago 2 commentaires

    5.0

    Y est allé le 31 mars 2025

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    Excellent as usual !!! Amazing food and great service !
    

    Shanghai TerraceA répondu le 1 avril 2025

    Dear Marcelo, Thank you for sharing your kind review. We are delighted that you have enjoyed your dining experiences at Shanghai Terrace, including the food and service. We hope to welcome you back for another meal soon! Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
    

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