Sasa

Commentaires sur le restaurant Sasa de personnes qui y ont mangé. Selon des cotes récentes.

1. R

   Renee

   San Francisco8 commentaires

   3.0

   Y est allé le 16 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 4
   4. Ambiance 2

   It's different now, it was consistently great for 20+ years.
   

   SasaA répondu il y a 3 jours

   Thank you for your feedback, and for being such a loyal guest for over 20 years. We’re truly sorry to hear that your recent experience didn’t live up to your previous experiences here. While there haven't been any changes to the restaurant, we appreciate your feedback and will continue striving to provide the same great experience you've enjoyed in the past. We hope to welcome you back soon and provide the exceptional meal you're used to!
   

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2. L

   Leanne VIP

   Washington DC3 commentaires

   5.0

   Y est allé le 15 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Love this restaurant! Celebrated a birthday and the food and service were both perfect! .
   

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3. l

   larry j

   Unspecified1 commentaire

   5.0

   Y est allé le 12 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The staff pulled off a surprise for my girl friend’s birthday! V GRATEFUL for them playing along.
   

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4. OT

   Client d'OpenTable

   San Francisco6 commentaires

   2.0

   Y est allé le 5 avril 2025

   1. Cote globale 2
   2. Nourriture 4
   3. Service 1
   4. Ambiance 4

   I was disappointed by the lack of service for such an expensive restaurant. Food was yummy, but we had to ask for everything including menus, utensils, and our server!
   

   SasaA répondu il y a 3 jours

   Thank you for your feedback, and I’m truly sorry to hear that your experience with service was disappointing. While we’re glad you enjoyed the food, it’s clear we missed the mark when it came to providing attentive service. We take your comments seriously and will address this with our team to ensure we’re meeting the high standards our guests deserve. We appreciate you bringing this to our attention and hope to provide a much better experience on your next visit.
   

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5. R

   Ron VIP

   San Francisco137 commentaires

   5.0

   Y est allé le 29 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   for many years, Sasa has been the go-to for sushi (and other delectable menu items) for our family - special occasions, everyday meals, or just a quick nigiri and Sasa roll fix. Last night was no exception -excellent quality food as always, and kind, expert service by Chris! thanks so much.
   

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6. J

   Jen VIP

   San Francisco15 commentaires

   5.0

   Y est allé le 28 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Enjoyed and will definitely be back! Thank you!!!
   

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7. V

   Vivian VIP

   San Francisco7 commentaires

   2.0

   Y est allé le 24 mars 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 3

   Disappointing. We have been Sasa’s biggest fans for as long as I can remember but after our last dinner, we’ve decided to find another place to satisfy our sushi cravings. The prices just keep climbing and the nickel and diming is out of control. $3 for 5 slices of jalapeño and $5 for fresh wasabi. Server offered but did NOT state the price or extra charge. The fish was decent but not $500 worthy. Anyhow, good luck! Hopefully you can continue on in this manner
   

   SasaA répondu il y a 3 jours

   Thank you for your longtime support and for sharing your feedback. We’re truly sorry to hear that your recent experience didn’t meet your expectations. We understand that pricing can be a concern, and we apologize if the additional charges for jalapeños and fresh wasabi weren’t clearly communicated. We strive to offer high-quality food and a great dining experience, and we’ll use your comments to improve how we communicate our menu and pricing moving forward. We appreciate your feedback and hope you’ll consider giving us another chance.
   

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8. H

   Helen VIP

   Las Vegas10 commentaires

   4.0

   Y est allé le 24 mars 2025

   1. Cote globale 4
   2. Nourriture 3
   3. Service 3
   4. Ambiance 4

   Not the best, but not the worst. Some of the food was amazing (Sasa roll, otoro nigiri), some of the food was meh. Stone seared beef was too fatty, and something I ate there came up after I got home. Not the same quality as before.
   

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9. LK

   LisaK

   Los Angeles5 commentaires

   2.0

   Y est allé le 16 mars 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 5

   Our bartender was clueless. Not trying to be mean. He knew little but most importantly, we sat for 10 minutes and there were 2 bartenders and 2 bar backs. Nobody even looked at us. The 2 bartenders were too busy chatting with particular customers. So much so that the man sitting at the end of the bar was saying to me I’m so sorry. Because his wife and the bartender kept chatting. He and I both just laughed cuz it was so bad. He was out loud saying to me I’m so sorry. We were 6 feet apart. The bartender wasn’t getting the clue. Then the man finally told the guy that we needed help. He finally came over and said thank you for your patience. I had to laugh. Then he only got half our order right and had zero knowledge when we asked questions about the menu. Then we ordered items we have ordered before and just not as good as it used to be. Not sure that I’m going back. It wasn’t busy and by the end of our experience we were not surprised. Very disappointing
   

   SasaA répondu il y a 3 jours

   Thank you for sharing your experience with us. We’re truly sorry to hear about the service you received and the frustration you felt. It’s unacceptable that you were ignored and had to wait so long, and we understand how disappointing it must have been to receive poor service from a bartender who was inattentive and not knowledgeable. We will address this issue with our team to ensure better service and communication moving forward. We appreciate your feedback and hope you’ll consider giving us another chance in the future.
   

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10. I

    Ian VIP

    San Francisco48 commentaires

    5.0

    Y est allé le 16 mars 2025

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    Sasa is back! Since the acquisition by the Torsap folk, we had a couple of bad experiences. Poor service, long waits and well, not quite what you’d expect of a wonderful Walnut Creek restaurant. But tonight we enjoyed the usual great fusion Asian cuisine, with attentive service and friendly staff. Looking forward to coming back more often.
    

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