As always, a fantastic experience with outstanding service and delicious food.
Great service and food really enjoyed
The steak is the reason you go to Ruth's Chris Steakhouse. All six of us had steak, and nearly all of us were pleased with that aspect of the meal. One person's ribeye was too fatty. Not well-marbeled, the way you want ribeye to be. It was well beyond that. The sides were uneven--loaded hashbrowns were very good, creamed spinach was good, and we got a corn/pepper dish we didn't order. It looked...odd. I often find the service here too cloying, and this night was a mixture of that with absence at times, to the point I wondered where our server had gone. The service is so heavily orchestrated at RCS that it feels like you're taking part in a performance more than having a natural meal. It's a little too formal for me, but you know what you're getting when you go here.
Too many “servers” for bread vs water vs server vs .... but all were polite, some difficult to hear or understand.
I would have given 5 stars for service, however our bar tender experience was the worse ever! We sat down and waited 5 minutes and still have not been acknowledged! 4 people sat down beside us and the bartender immediately placed napkins down and started chatting with the ladies and still yet acknowledged us! Rate his service and the manager who clearly was standing at the end of the bar staring at nothing! Sorry, Chris Ruth’s - you need to look at your upper management. Saturday night at 7:30 pm. The restaurant was not busy because of the bad weather. No excuse! Our meal was delivered by wonderful dining room staff! I’m from Chicago visiting my son who just moved to Madison. I’ve been to your restaurant chain before in Minnesota, never had any issues.
I feel pampered by the wait staff seeing to my every possible need. They are very friendly and knowledgeable about the food. The entrees and sides are excellent. Delicious creme brûlée.
Always a great experience! Meal was excellent and so was the service. We never fell rushed and our steaks were cooked perfectly
Service was terrible in the bar and the restaurant. Food was ok at best. We won’t be back
Great food but bit pricey. Understand quality but prices bit steep
Service was outstanding, food was amazing,
An amazing night out
Our server Jennifer was terrific. The entire staff was attentive without hovering. Thanks for a wonderful evening.
We have going to the restaurant for years and it always exceeds expectations.
Always consistent preparation of the steaks here. They do enhance with salt and butter, and they tell you that, so be aware - I'd say on the verge of being a bit too salty. I'd like to see them have more affordable bottles of wine. Specialty cocktails selection was very good. Service has always been knowledgeable and friendly.
Fabulous food. Great service. Wonderful atmosphere. Truly an enjoyable experience. We are looking forward to visiting the restaurant again.
Our original reservation was for four, but we had two more join us and Ruth Chris was very accommodating. With a phone call, they were able to add the two others on a Friday night during Restaurant Week.
The food, the ambiance, the service were all incredible. We went here for restaurant week but ordered some extra items as well. It was a great experience and we will be back!!!
The service was excellent. Friendly front desk hostess. Servers, servers assistants and management was over the top customer service.
Excellent service as usual. GUI did a great job as our server... personal, attentive, informative, knowledgeable and would definitely recommend. Our table was ready when we arrived. Thank you Lee for the visit to our table!
Service was slow!!
Amazing food and service. Mary our server this evening did an awesome job.
NYE dinner was fair. Served with the incorrect items numerous times. Expected better.
This was our first time there. It was excellent. Great service, friendly. I feel the prices were high but the quality was the best we ever had. I would go there for special ocassions.
The meal was delicious! The service was excellent! The ambiance was good especially for a large room. Complaint cold by the window but didn’t dampen the experience to a great degree.
Very good food, service and ambiance. All the food was super hot and again, delicious. Be prepared for a big bill, but delicious!
Kevin from the bar was very kind and informative-loved my pomegranate martini! Luis was wonderful with our table service-very professional. Excellent night!
All the way in order to my steak medium rare but the time they put it on the sizzling platter and I cut into it it was medium to medium well. I wonder they should factor that in when you order your doneness
We were chagrined to have to wait for an 8 PM table until 8:30 despite a reservation. We were not offered an apology by the people at the reservation desk. Given that it was Christmas Eve and we had to wait, a drink, or an amuse bouche, or even an apology would have seemed appropriate for what turned out to an expensive (as expected) meal..
Overall a great meal. The food was delicious. Great entrees and sides. Several of us had the filet and lobster tails. My son had the Lamp Chops. All were very tasty. Couple disappointments- waitress brought the wrong cocktail to my daughter - she drank it bc it was sometime before our waitress returned. When I told our waitress about it she just said “oh did you enjoy it though”. No offer to make it right, my daughter ordered another drink - this time the correct one was delivered. Basically we paid for a cocktail we didnt order- I didn’t want to put a damper on our holiday meal so I didn’t say anything more. Our after dinner coffee drink said it was topped with whip cream and chocolate. The drink came with neither. I’m sure the bartenders were busy but we were disappointed again in our drinks. I just think if you’re going to pay a premium price for cocktails they should be what you ordered as noted on the menu.
Overall not a fan of Ruth Chris, this location is exceptional. I would repeat without hesitation anytime I’m in the area.
2 guys wearing trucker caps seated in everyone’s view - ruined the speak experience.
Also no sizzle when food arrived!! Came for the sizzle.
For our table of six - one steak was sent back once since it wasn't done enough and another steak was sent back twice - once for overcooked and once for undercooked. The last time it came was overcooked again but ate it anyway. The waitress was great and we were seen by a manager twice regarding the steaks. Was unfortunate that it couldn't be done right.
Then upon leaving couldn't find one person's jacket (took 10 minutes) to find it even with guest having to go into coat room to assist in search for jacket which employee finally found.
Great food, service and ambiance. We’ll be back. Ruth’s Chris never disappoints. Thanks!
Excellent dining experience. We have eaten there several times before, and it never disappoints.
Waitress seemed like she had a better place to be, not observant, forgot a few things we asked for...
The food and service were excellent. Including tip the cost was $200 for me and my wife. It has to be a special occasion for us to spend that kind of money for a meal.
It was our anniversary and as usual everything was great. This is a perfect place to celebrate for any occasion.
Great atmosphere, excellent server! Food on the pricey side.
Young is an excellent waitress. We enjoyed her attention to detail and enjoyed our evening very much. Food and drinks were A+
Food was average and not a good value for the
At first we were in a very, very loud area, which I know is supposed to be hip, but we couldn’t even hear each other due to a large group. We requested to be reseated, and were in a quiet area. The service was exceptional and food excellent. We usually shy away from chains because the food is subpar, but not here. Excellent.