Ruth's Chris Steak House - Metairie

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1. A

   Ashd

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   The atmosphere is wonderful and the staff (Lance) we’re so professionally.

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2. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service5ambience5

   Food was delicious but my husband ordered medium rare steak. Came out medium. He didn’t want to wait for another steak while I ate. Waiter and manager recognized something was wrong. Made good by picking up a round of drinks. Service was excellent.

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3. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Anne Marie is a great server. The manager is excellent. The food was delicious. The drinks and wine were delicious. Will dine again soon.

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4. M

   Mimi23

   New Orleans

   15 reviews

   5.0

   15 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Our waiter Ian was the best! Everything was perfect for our anniversary!!

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5. GN

   GordonN

   New Orleans

   56 reviews

   vip
   5.0

   56 reviews

   Dined 7 days ago

   overall5food5service5ambience5

   I had reservations and was seated in a timely manner. The food came out at the right temperatures and was excellent. I go her before any of the Pelicans or Saints games with my son. Absolutely incredible.

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6. OT

   OpenTable Diner

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined on January 22, 2023

   overall5food5service5ambience5

   Christopher was amazing! Master of the craft! Front desk staff were excellent!!!

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7. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on January 22, 2023

   overall1food1service1ambience2

   Charging for olive juice in a dirty martini, $3 up-charge for olive juice. No Thanks!

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8. NO

   NOLADiner21

   New Orleans

   2 reviews

   2.0

   2 reviews

   Dined on January 22, 2023

   overall2food3service5ambience2

   The service was very good and nice. Mostly the food was good, nothing super unique or special. I had to send my steak back because it was very under (order med rare) and of course when you do that you get leather back. Desserts and coffee were good. Overall the experience was fine, just not worth the money anymore in my opinion. Care, personal experience, and details have disappeared in Metairie, anyway. The allure is lost.

   Ruth's Chris Steak House - MetairieResponded 7 days agoNOLADiner21 our goal is to always provide the very best food and service, so we are concerned to hear your comments about your dinner order. We will work directly with our team to improve and appreciate you bringing this to our attention.

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9. AF

   AngelaF

   New Orleans

   3 reviews

   5.0

   3 reviews

   Dined on January 22, 2023

   overall5food5service5ambience5

   Great experience our server was awesome and absolutely the best. Energetic and making sure we had the best experience possible. Food was delicious and perfectly served with a great smile. The only negative experience we had was I asked for a booth and we were seated at a bench or half booth table with chairs.

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10. BE

    BigEasyBigAsh

    New Orleans

    7 reviews

    vip
    5.0

    7 reviews

    Dined on January 20, 2023

    overall5food5service5ambience5

    PETER WAS FANTASTIC! HE TOOK CARE OF MY WIFE & I ON MY BIRTHDAY. HE REALLY MADE OUR NIGHT SPECIAL.

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11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 19, 2023

    overall5food5service5ambience5

    Anniversary

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12. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 19, 2023

    overall1food1service4ambience2

    There were 3 of us for a belated bday lunch, we chose Ruth Chris partly for their advertised Valet parking due to 2 of the 3 ladies are on walkers. We arrive & find out NO Valet for lunchtime!!! We all ordered the shrimp & filet lunch special, one was ordered Medium, pink in the middle & arrived well done! As our waiter was taking it back he was also taking back a steak from the table next to us & said, “We have a new grill chef & he’s been messing up”! He left the spinach to get cold while returning with another steak & extra shrimp to make up for the problem. This steak was chewy as were one of the others at our table & all 3 had No taste at all. As we were leaving I told that to our waiter & his reply was…”I had one like that last week!” This is a high end STEAKHOUSE there shouldn’t be tasteless, chewy, over cooked steaks ever. Never again to the Metairie location‼️

    Ruth's Chris Steak House - MetairieResponded on January 21, 2023We sincerely apologize not everyone's steak arrived perfectly prepared. Would you please consider sending us an private message about this? Please reply to us directly with your contact information, including your name and a phone number. Thank you!

    Report
13. SM

    ShannonM

    New Orleans

    9 reviews

    5.0

    9 reviews

    Dined on January 14, 2023

    overall5food5service5ambience4

    Good and service was excellent

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14. OT

    OpenTable Diner

    Tallahassee

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service5ambience5

    Wife birthday

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15. L

    Lovetoeat

    New Orleans

    6 reviews

    vip
    3.0

    6 reviews

    Dined on January 14, 2023

    overall3food5service5ambience4

    Made a 7:15 reservation online and didn’t get called until 8:00. We chose to sit at the bar instead and had a very pleasant experience with the bar staff and were able to catch the Pelicans win at the same time. Would totally choose to sit in bar area rather than wait unnecessarily while having made a reservation for a table. It’s good food but one can find good food in New Orleans at many other places that don’t make you wait an hour with a reservation.

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16. OT

    OpenTable Diner

    Caribbean

    4 reviews

    vip
    3.0

    4 reviews

    Dined on January 13, 2023

    overall3food3service3ambience3

    Blah experience.

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17. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on January 13, 2023

    overall4food4service4ambience5

    Food was average. Steak was a little chewy, not melt in your mouth like the price would indicate. Server was great, forgot lemons and refills were a little slow. Sweet potato casserole was prepared the day before and reheated. Crab cakes were exceptional.

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18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 11, 2023

    overall5food5service5ambience5

    Everything was great!

    Ruth's Chris Steak House - MetairieResponded on January 12, 2023Thanks for the great review! Hope to see you again soon.

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19. GB

    GeraldineB

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on January 11, 2023

    overall5food5service5ambience5

    Service was excellent and the food was out of this world. thanks

    Ruth's Chris Steak House - MetairieResponded on January 12, 2023We are glad to know you enjoyed your experience and we hope to have the chance to "wow" you again!

    Report
20. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 9, 2023

    overall5food5service5ambience5

    Our waiter was great, food was good and nobody had any complaints. Party of 12.

    Ruth's Chris Steak House - MetairieResponded on January 12, 2023Thank you for choosing us for your dinner! We look forward to seeing you again soon!

    Report
21. GN

    GordonN

    New Orleans

    57 reviews

    vip
    5.0

    57 reviews

    Dined on January 8, 2023

    overall5food5service5ambience5

    Outstanding quality of food and service. Manager is very visible and checking on customers.

    Ruth's Chris Steak House - MetairieResponded on January 12, 2023It's our pleasure to serve you and we hope that you'll be joining us again soon.

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22. DL

    DebbieL

    Dallas

    13 reviews

    vip
    2.0

    13 reviews

    Dined on January 7, 2023

    overall2food2service2ambience4

    Food was sent back twice. My seabass was too thick and not as tender as usual. One seak was to be med well and came back well done twice. The presentation was awful on the pictured steak. Although the manager took the 2 steaks off... I didn't even want my seabass. The sweet potato casserole was THE BEST THING the entire night.

    Ruth's Chris Steak House - MetairieResponded on January 9, 2023DebbieL, thank you for your candid review. We hold ourselves to the highest brand standards for food quality and what you describe is not consistent with our standards. We will work hard to improve and appreciate you bringing this to our attention.

    Report
23. g

    ghostrider

    New Orleans

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    we had a very nice dinner, much nicer in the quite room we had

    Ruth's Chris Steak House - MetairieResponded on January 12, 2023Thanks for taking the time to leave us a great review! We hope to see you again soon.

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24. j

    jackie

    New Orleans

    88 reviews

    vip
    4.0

    88 reviews

    Dined on January 6, 2023

    overall4food3service3ambience5

    Restaurant had very few customers and was freezing. Temp was set on 65. I told the hostess I found it cold and she said she liked it like that. Please bring a jacket if you go on Fridays for lunch.

    Report
25. OT

    OpenTable Diner

    New Orleans

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    Everything was delicious and our waiter was fabulous !!!

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26. J

    Jackson

    New Orleans

    13 reviews

    vip
    4.0

    13 reviews

    Dined on January 1, 2023

    overall4food4service4ambience5

    Great job on New Year Eve Dinner! Our experience EVERY time is great

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27. OT

    OpenTable Diner

    Mississippi

    1 review

    4.0

    1 review

    Dined on December 31, 2022

    overall4food4service3ambience3

    The food was very good but the restaurant was so cold I couldn’t enjoy my food.

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28. OT

    OpenTable Diner

    New Orleans

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5

    Food was delicious as always! Loved our waiter, Matt. Service was great.

    Report
29. ES

    EdwardS

    New Orleans

    3 reviews

    3.0

    3 reviews

    Dined on December 30, 2022

    overall3food3service3ambience4

    I am a native New Orleanian and have been enjoying Ruth’s since the 1990’s. Unfortunately, I have been to the Metarie location twice in the past month and both times were not up to its standards. Last night, all four steaks were served to our table with no sizzle. I sent my steak back as it was cold in the middle. My previous dinner there two weeks ago was mediocre at best. I will not be returning.

    Ruth's Chris Steak House - MetairieResponded on December 31, 2022EdwardS, we sincerely apologize not everyone's steak arrived perfectly prepared. Would you please consider sending us a private message about this? Please reply to us directly with your contact information, including a phone number. Thank you! soon.

    Report
30. SW

    ShannonW

    New Orleans

    14 reviews

    vip
    2.0

    14 reviews

    Dined on December 29, 2022

    overall2food2service1ambience1

    We were handed our menus before we even sat down like we were at Applebees. Salad was overdressed and limp. Service from the waitress was great. Food was as expected other the salad. Restaurant was very busy and two parties next to us were extremely loud. I frequent this restaurant and each time I have been in the last six months the service has been mediocre to poor. Really expect better for the price point and caliber of restaurants they compete with for my business. Will look elsewhere for business dinners in the future.

    Ruth's Chris Steak House - MetairieResponded on December 31, 2022ShannonW, hospitality is a source of great pride for our company and when a guest feels that he or she has not received the service that is the hallmark of the Ruth’s Chris name, we take those assertions seriously. We appreciate you bringing your concerns to our attention and will work to ensure this doesn't happen again.

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31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 28, 2022

    overall5food5service5ambience5

    Steaks we’re excellent, and were sizzling just like we like them. Great French Bread!

    Ruth's Chris Steak House - MetairieResponded on December 29, 2022Thank you for choosing us for your dinner! We look forward to seeing you again soon!

    Report
32. J

    Jolee0731

    Houston

    5 reviews

    1.0

    5 reviews

    Dined on December 26, 2022

    overall1food1service1ambience1

    Christmas night reservations. 45+ minute wait with a reservation. Ordered drinks at the bar and were told they were running low on glasses so a martini was served in a champagne glass and no mug for a beer. Bread was brought to the table cold. Ordered 2 appetizers. 45 minutes later were told they were about to come out. We canceled the appetizers. Food was served 1.5 after we ordered. My petite filet was ordered medium rare and was served rare with a cold center. The restaurant was completely out of potatoes au graten, and only had 2 of the desserts listed on the menu available. Our server was beyond slow and unattentive. We will not be back.

    Ruth's Chris Steak House - MetairieResponded on December 28, 2022Jolee0731 thank you for taking the time to share your comments. We always want your meal to be perfect so you can focus on enjoying your experience. We will work with our team to improve and hope to welcome you in again.

    Report
33. OT

    OpenTable Diner

    New Orleans

    3 reviews

    vip
    5.0

    3 reviews

    Dined on December 26, 2022

    overall5food5service5ambience5

    I went for Christmas dinner and my server, Janay, was awesome. Everyone was wonderful and the food was great as always.

    Ruth's Chris Steak House - MetairieResponded on December 29, 2022We are glad to know you enjoyed your experience and we hope to have the chance to "wow" you again!

    Report
34. OT

    OpenTable Diner

    New Orleans

    15 reviews

    5.0

    15 reviews

    Dined on December 26, 2022

    overall5food5service5ambience5

    Janay was amazing server.

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35. OT

    OpenTable Diner

    New Orleans

    2 reviews

    vip
    2.0

    2 reviews

    Dined on December 25, 2022

    overall2food4service5ambience5

    They were out of a lot of key items from the menu and didn’t tell you until you went to order. It was very disappointing. I just would have liked a heads up so that I could have decided if I wanted to cancel my reservation. We just ordered appetizers and left. The apps and service were great.

    Ruth's Chris Steak House - MetairieResponded on December 28, 2022We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. We have passed your feedback along to the upper management team for this location to ensure this doesn't happen again. Thank you!

    Report
36. OT

    OpenTable Diner

    Atlanta

    1 review

    3.0

    1 review

    Dined on December 25, 2022

    overall3food5service4ambience4

    My experience here on Christmas Day started off a bit rough but ended pretty well. I made a reservation for 5pm and when I showed up on time I was told there was a 40 minute wait for my reservation. The hostess, was very rude in informing me that I would have to wait and when I asked why she stated that they couldn’t stop parties from staying longer to socialize after they’ve paid their bill. I thought that was strange because most restaurants have time limits for reservations and do not allow individuals to hold up tables on busy days such as this Christmas. It wasn’t so much that she said we would have to wait the issue was more so her tone of voice and how she quickly dismissed us from the hostess stand. Her attitude almost caused me to leave the establishment but we were seated about 20 minutes later after being crammed in the lobby with the other waiting parties. Our server, Ray quickly saved the day with his pleasant attitude and his attentiveness. He’s the only reason I would even consider returning to this location instead of trying another location or another chain restaurant altogether. The steak was great although the sides were bland and a little cold. Bottom line is, I would only return to this location due to the service I received from my waiter, Ray.

    Report
37. AG

    AllainG

    New Orleans

    2 reviews

    vip
    1.0

    2 reviews

    Dined on December 25, 2022

    overall1food2service1ambience3

    We were seated 40 minutes after our reservation, they did not have many items on the menu, it took 15 to 20 minutes between courses, and one of the steaks was served cold. The server was disinterested and inattentive. If they are unable to provision and staff on a holiday, they should not open. Ruth would be embarrassed by their performance.

    Ruth's Chris Steak House - MetairieResponded on December 28, 2022AllainG We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. We have passed your feedback along to the upper management team for this location to ensure this doesn't happen again. Thank you!

    Report
38. CG

    CindyG

    New Orleans

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    Blue cheese-stuffed olives for my dirty martini are the best in the city and the martini is LARGE. Calamari appetizer was tender and delicious. Spicy shrimp app was crispy and delicious. Love the lettuce wedge as the homemade blue cheese dressing is the best. Filet mignon is so flavorful and prefer it over the NY Strip or the ribeye. Creamed spinach and sautéed mushrooms are my fav. No dessert as they were running out of everything because it was Christmas night. Mr. Joe (manager) is the best. Love Mark the bartender, Morgan and Annmarie (servers) and the hard-working kitchen staff.

    Ruth's Chris Steak House - MetairieResponded on December 29, 2022Thank you for the great review! We strive to provide the highest and finest quality with regard to both food and service, not to mention hospitality, much like Ruth would have done herself. We hope to welcome you back in soon!

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39. p

    peterh

    1 review

    3.0

    1 review

    Dined on December 25, 2022

    overall3food2service5ambience3

    Never had a bad experience at Ruth's but this time a $75.00 steak was over cooked ask for medium and was well done.

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40. RS

    RichellaS

    Las Vegas

    3 reviews

    1.0

    3 reviews

    Dined on December 25, 2022

    overall1food1service3ambience3

    Something has changed it used to be that Ruth’s was the place to go for an outstanding celebration. My last two visits have failed to meet my expectation of a fine dining experience. The service was ridiculously slow but not due to the waitstaff or current customers lingering at the table as the Hostesses, Manager and Waitstaff kept telling everyone that had a “reservation”. We were delayed seating (everyone was) for at least 45 minutes. This was either poor planning by management or overbooking intentionally . Why require reservations from your customers if you’re not going to honor them? The waiting area was packed with people and felt like Texas Roadhouse all dressed up. “Free wine” was offered to placate annoyed patrons. The first mistake for our Christmas Dinner dining experience was my salad was so full of blue cheese, that it overwhelmed the taste of the lettuce wedge. My husband’s lobster bisque was lukewarm and not very flavorful. I originally ordered a 11 ounce filet cooked medium and before the waiter left the table I requested to change to the higher grade bone in fillet at 16 ozs. My husband ordered the ribeye. The ribeye was prepared. Very good. I received the 11 ounce fillet and it was overcooked and tough. It tasted more like pot roast, than a Ruth’s Chris fillet should taste. I nearly asked for steak sauce to make it more palatable. The creamed spinach was ok but room temperature. It’s Christmas! Step up your game or don’t open. It took nearly 4 hours, for what in my experience was like a dry Sunday Pot Roast at home. I love a well prepared steak dinner this was not that. Sadly, for Ruth’s, there’s so many different options these days, I can probably guarantee Ruth’s will not be on my list to revisit.

    Ruth's Chris Steak House - MetairieResponded on December 27, 2022RichellaS, we realize that celebrations are special moments, so we are very concerned to hear that your experience wasn't what you were expecting. Would you please contact via private message and share more about your experience? Please send your contact information, including your name, phone number, and location of service. We would welcome the chance to make things better.

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