Wonderful experience . Food was exceptionally hot...a real plus, as well as good. Extremely pricy but worth it for once a year.
Had dinner at Ruth's with my wife while on vacation Feb, 2018. Was expecting much more from this place, and much better quality beef. After all, they are a well renowned steakhouse. Service was very polite and professional, but the quality of the steaks (I had the bone-in filet, my wife had the petite filet) was average at best. Would not recommend spending this kind of money here for what they are serving.
The kitchen had some sort of delay. The Manager offered us free appetizer Ashimi but we passed. 2 hours to get our food. Due to the rain a nearby luau was cancelled so approximately 60 people from the cancelled luau descended on the restaurant. The staff got overwhelmed.
Food & service good
The table where the hostess originally sat us was horrible. We were basically facing The hostess booth. Dinner order was taken after 45 minutes of sitting there. Dinner: steak was perfect, potato was cold. My sons steak was good. His rice was crunchy and dried out. The waiter never placed the order for my veggies, so they never came out. Overall, I was completely underwhelmed with the food and service.
Late Valentines dinner. Ryan was an excellent server! Food, wine and beer were excellent. First time for the mud pie. Spectacular!
Great service, but the steaks were overdone according to how we had ordered them, and they were very bland and tasteless. Not at all what we had expected from advertising and especially the price. Not going to another Ruth's...
Meal and service were excellent!
Great steaks and seafood! High class dining! Great service and menu.
Usually enjoy Ruth Chris at this location, but this was a terrible trip. Salads took 30 minutes and were both wrong. Another 5-10 min to get them right... My glass of wine had cork floating in it (lots of cork) and was replaced. Steaks took another 40 minutes and my wife had requested no butter due to dairy sensitivity. They apparently switched out an entire grill for this as an allergy even though we didn’t state it as such. Her steak was medium rare,which I had ordered, and mine was rare as she had ordered, both petit filets. My steak was about 1/3 fat, extremely unusual for a filet mignon. She had French fried as her side since otherwise there was an additional fee for something without dairy, the fries came out nearly burned and barely edible. Manager said they were made special just for her.... Then as compensation for the now 2 hour bad dining experience the waitress offered us free dessert even though we were already getting desert via the early bird fixed price meal. Certainly not what we have previously experienced here. Not sure if we will be back.
First time at Ruth Chris. I was blown away with the service levels. The menu is extensive. They also have an early dining menu ( before 6pm) that is excellent. We had the best dinner ever. The filet I had came out cooked to perfection. The Mahi my wife had was also awesome. This restaurant has now moved to my favorite steakhouse of all time.
Had a great experience. This was the best meal we had on our vacation. Service was top notch. Katie-ann (?) i think was her name. She was excellent. They accommodated some special order requests. Great wine choices. My only request in the future would be to manage the noise level. The people next to us were both on speaker phone conversations during their meal ans i would have appreciated someone in restaurant management to ask them to discontinue usage. It would have made the experience that much more enjoyable
Date night with our children who live in Lahaina
Ryan was our server and he was a peach. We always have great service at Ruth’s Chris anyway. The week before we ate at the Waikiki location. My husband and I have set out to do a Ruth’s Chris World Tour. Trying to visit as many as we can. The food and drinks are just the best!!
Very good food, service was outstanding . One side is more than enough for 2 people, but au gratin potatoes and lobster Mac and cheese was delightful.