Ruth's Chris Steak House - Kohala Coast

4.3
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1037 Reviews
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$50 and over
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Steakhouse
Welcome to Ruth's Chris Steak House. When you visit Ruth's Chris, you'll soon understand that this is no ordinary restaurant. From the USDA prime steaks, broiled to perfection in a trademark 1800 degree oven and served on a plate heated to 500 degrees, to the expertly executed seafood, island fresh fish, New Orleans inspired appetizers, unforgettable desserts and an award winning wine list, you will find that this is the steakhouse to which others aspire.
What 1037 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.4
service
4.2
ambience
3.8
value
Noise · Moderate
85% of people would recommend it to a friend
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OT
1 review
Dined 2 days ago
Overall3food3service5ambience4

My waitstaff was excellent. My T bone sirloin had a lot of gristle and was essentially inedible. The tenderloin side was great. Sides were great as they always are. Value not so good given meat quality.

SM
1 review
Dined 3 days ago
Overall1food2service2ambience1

This Ruth's Chris does not hold up to the high quality standard that most Ruth's Chris restaurants offer. Waiter did not know what wines to recommend based on dinner selections, steak came out overcooked, ambiance was old and tired, overall experience was disappointing.

OT
Hawaii
1 review
Dined 4 days ago
Overall5food5service5ambience5

Great night! Great dinner!

8
Hawaii
5 reviews
Dined 6 days ago
Overall4food5service2ambience4

Food was good as usual. Servers were friendly and polite but somewhat inattentive. (No bread dishes, didn’t bring a new plate for sharing vegetable side dishes)

P
Hawaii
16 reviews
Dined 6 days ago
Overall5food5service5ambience5

Great steaks. We had bone-in filets and they were spectacularly good. The sides were very good. They were happy to split a Caesar salad for us. We have been eating a more plant forward diet, feeling great from that, but this was a treat and it was wonderful. Definitely pricey. We have gone to Ruth’s Chris about once a year for a couple years. Plan to continue this tradition.

FC
Sacramento
28 reviews
Dined 7 days ago
Overall5food5service5ambience5

Eric Parisini went out of his way to make sure we had a wonderful dinner tonight. We dine at Ruth’s Chris fairly often. The food is consistent from restaurant to restaurant. Eric’s attention to excellence made this experience stand out

LB
San Francisco
69 reviews
Dined on February 11, 2020
Overall5food5service5ambience5

As always, RC is a fantastic dining experience. We were happy to find a RC on the Big Island during our stay. The food was excellent, prepared just right, our waiter was on top of our needs and made our dinner very special. I have a pepper allergy and it’s in my notes. Everyone who served us knew about it and discussed it with the chef. Thank you everyone for making our dinner GREAT.

JH
Los Angeles
21 reviews
Dined on February 10, 2020
Overall4food4service4ambience4

We were happy that we were able to get reservations. The staff were pleasant and helpful. My steak was not medium rare, as ordered but our waiter insisted on making me another one, it was delicious. Overall. We had a pleasant dining experience and would be happy to return when visiting here again.

P
San Francisco
32 reviews
Dined on February 5, 2020
Overall2food1service4ambience3

The steaks were poorly prepared...one way overcooked (sent back) and one undercooked (I sliced it and finished cooking it on my plate) The baked potato was stale, hot on the outside but cold enough on the inside that the block of butter never melted. The spinach was cool to the touch. Everything lacked flavor and nothing tasted fresh. Our server, Lisa, was lovely throughout, she made the evening for us.

For the prices they charge the food should be fantastic. We thought “Ruth’s Chris” would be a sure thing as we have never had a bad meal at any one of them anywhere. Wrong. We’ll never return to this one.

Ruth's Chris Steak House - Kohala Coast
Responded 6 days ago

We sincerely apologize not everyone's steak arrived perfectly prepared. Would you please consider sending us an private message about this? We would welcome the chance to make things better. Please reply to us directly with your contact information, including a phone number. Thank you!

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AT
Minneapolis
12 reviews
Dined on January 26, 2020
Overall3food4service2ambience3

The service was so slow, it took 30 minutes to get our first cocktail. Waitress was super distracted.
Booth smelled like sour rags. Food was very good when it finally arrived.

AB
Seattle
1 review
Dined on January 22, 2020
Overall5food5service5ambience4

As always the food is fabulous, and more than we can eat in an evening. I recommend ordering the Specials that are served if you order by 6pm. The waiters are attentive and going there is always our choice for a special evening out.

n
San Francisco
2 reviews
Dined on January 21, 2020
Overall5food5service5ambience5

Fabulous! Our waiter was great and food was delicious!

SH
Nashville
4 reviews
Dined on January 17, 2020
Overall2food2service4ambience2

I was very disappointed with the ambiance and the steak that I had! The service and our friends still made it an enjoyable evening. We will not be returning!

F
San Francisco
107 reviews
Dined on January 12, 2020
Overall5food5service5ambience5

Excellent!!

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n
Philadelphia
24 reviews
Dined on January 12, 2020
Overall5food5service5ambience5

Erin Melissa Tiffany are great
Perfect Manhattan
Thomas is too pushy
Dinner was outstanding
Tower full of goodies from the sea
Ribeye perfect
Mahi just right
Crab claws/legs filling
Broccoli and asparagus great
House special coffee delicious

RA
Jackson Hole
6 reviews
Dined on January 11, 2020
Overall4food3service4ambience4

Steaks were overcooked, lobster was dry and tough. First time in forever going to Chris that we did NOT have sizzling plates and steaks. Overall the worst meal I have ever had in the 50+ times I have been to Ruth Chris. The manager was helpful however definitely felt some passive aggressive BS from the waiter. Which was icing on the cake.

R
San Diego
2 reviews
Dined on January 9, 2020
Overall2food2service2ambience2

Looks like a visit to the Maui or San Diego Ruth Chris is needed. The experience lacked the elegance of Ruth Chris, service was subpar-no run down of specialty plates/ dishes- waitress was arguing with the table across from us-
Meal- our appetizer was seared ahi- really overcooked and white- ate all of it since it took such a long time to get (starving)
Brussels sprouts really oily- wasn’t cool at all
I really hope next time we visit will be different.
Thank you and please take this as constructive criticism only- no offense

Ruth's Chris Steak House - Kohala Coast
Responded on January 15, 2020

We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. So we can learn more, please consider sending us your contact information, including a phone number. Thank you!

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M
Sacramento
10 reviews
Dined on January 9, 2020
Overall4food4service4ambience4

This is to be our last visit. Hostess tries to seat us at a table next to the bussing station then seats us in the middle of loud children claiming no other tables available.
It takes an hour to get your steak that is overcooked.
Not worth the $$$$.

KP
Los Angeles
5 reviews
Dined on January 9, 2020
Overall1food1service1ambience1

Horrible horrible horrible. Never been so disappointed in my life. Also have never walked out of a restaurant in my life !

Ruth's Chris Steak House - Kohala Coast
Responded on January 14, 2020

Thank you for taking the time to share your comments. This is certainly not how we wanted your visit to go. We'd like to learn more -- please consider sending us your contact information, including a phone number so that we can reach out to you directly. Thank you!

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OT
Seattle
3 reviews
Dined on January 5, 2020
Overall2food2service4ambience4

Steak was cold to the touch. Waitresses response was “I’ll get that put onto a 900 degree plate for you”. I’m not crazy about cooking steaks on plates. It made it very greasy and had the reheated taste too it. Crab cake didn’t taste fresh either. Almost tasted like imitation crab. Scalloped potatoes were amazing. Pretty bummed. We were looking forward to an amazing steak.

Ruth's Chris Steak House - Kohala Coast
Responded on January 7, 2020

Thank you for your candid review. We hold ourselves to the highest brand standards for food quality and what you describe is not consistent with our standards. Please reply to us directly with your contact information, including a phone number so we may speak with you further regarding this experience.

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j
Hawaii
1 review
Dined on January 5, 2020
Overall5food5service4ambience4

We tried another Ruth's Chris on Maui a couple of years ago and were disappointed in quality of cooking. and would not go back there. The Kohala Coast location lived up to the very high expectations that we have, having frequently gone to Ruth's Chris in Baltimore for special occasions years ago. In fact, our experience this time was the best ever at a Ruth's Chris. A lovely birthday present- keep up the good work!

OT
San Diego
1 review
Dined on January 3, 2020
Overall1food2service1ambience2

Simple order: a single small lobster tail, a roast chicken, and 2 kids meals. Total time: 1.75 hours. Time from ordering until food arrived? 1 hour. Total cost, with tip and 2 cocktails? $175.00. Shoot me.

Ruth's Chris Steak House - Kohala Coast
Responded on January 24, 2020

Thank you for taking the time to share your comments. This is certainly not how we wanted your visit to go. We'd like to learn more -- please consider sending us your contact information, including a phone number so that we can reach out to you directly. Thank you!

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n
Philadelphia
24 reviews
Dined on January 3, 2020
Overall5food5service5ambience5

Wonderful staff from the bar to dessert.
Food is delicious.
Happy hour is the best but they used to serve 4 lamb lollipops and now only 3 thin sticks.
Seared ahi is delicious
Dinner for me was the seafood tower which was fun to share.
Husband ordered the fillet outstanding and the $19.00 lobster duo. The cappuccino and latte was up to par as well

S
Orange County
15 reviews
Dined on January 2, 2020
Overall4food5service5ambience3

Very much enjoy this Ruth’s Chris. Overall, also a favorite on the mainland too.
The only drawback is the scale and size of booths and tables. My husband is a large man and it was designed for a much smaller clientele, so not as comfortable as others.

OT
Hawaii
3 reviews
Dined on January 1, 2020
Overall4food4service4ambience4

雰囲気もステーキも、良い。店内も広く落ち着いた感じで清潔感あり。18時までのディナーコースがあり、フィレ、ニューヨークスタイル、リブアイから選べて沢山のサラダ、付け合わせ、デザートがついて70ドルくらいです。お酒飲むと100ドルは超えます。しかし、極上のの肉を一度は味わっておきたいものです。

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JB
Charlotte
2 reviews
Dined on December 31, 2019
Overall4food4service3ambience4

Over all it was a great meal. Service was a little slow but understanding that it was New Years Eve. Our calamari was not cooked properly but it was taken off of our tab.

OT
Hawaii
6 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

Melody was an exceptional server, with a smile to brighten any room. The food was delivered piping hot and so delicious!

KO
Portland
2 reviews
Dined on December 30, 2019
Overall3food4service3ambience3

Loud and busy. Dinner lasted nearly 3 hours. Good food but expensive.

MS
Richmond
1 review
Dined on December 28, 2019
Overall3food4service4ambience4

Ruth's Chris is located in a lovely shopping center at the Mauna Lani. We had a 7:00pm reservation and we're promptly shown to our table. Our server was very personable and attentive. He showed up quickly, took our drink orders, and told us about the specials and answered our questions about the menu items. After returning with our cocktails (which were delicious!), he took our appetizer and entree order. Salads were brought to the table after about 10 minutes, they were "good"... about what you'd expect for a Ceasar salad at a big restaurant chain. Unfortunately it took 65 minutes for our three steaks and one order of Brussel sprouts to be served. The steaks were all ordered "medium", but two were cooked medium-rare and one was well-done. In an average restaurant this might have been acceptable, but certainly not at an acclaimed steak house. Anyway, the food tasted fine and in the end we did have a nice meal. A solid three stars... maybe three and a half.

Ruth's Chris Steak House - Kohala Coast
Responded on January 1, 2020

Thank you for your feedback, Mark. We hold ourselves to the highest brand standards for food quality, atmosphere and service. We do hope you'll consider giving us a second chance to make a great impression. Should you wish to discuss your concerns in greater detail, please with your contact information including a phone number.

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OT
Tahoe
4 reviews
Dined on December 27, 2019
Overall1food1service1ambience3

We were so excited for Ruth’s Chris as always have loved. This was not good however. First, the service was awful. Had to ask for refills on our drinks, thankfully another waiter helped us when he noticed we were empty. Then my son ordered medium well and got medium rare- so rare there was a pool of blood on his plate. My husband and son ordered New York strips and both were terribly fatty. My filet was ordered medium well and I got medium. It had blue cheese on top and when they cooked it further, I ended up with hard burned blue cheese. They were also out of Brussels sprouts and cheese cake both items we wanted. For the claims of best steaks in the world which our waiter touted several times- they fell very short. Our bill was near $400 and not worth it at all between the food and service. Sadly, very disappointed.

OT
E. Tennessee
2 reviews
Dined on December 27, 2019
Overall5food4service5ambience4

Meal was great. Always consistent at RC. They actually sat us early. The Resturant was full and they sat us immediately 30 min before our reservation. They were flexible and made my wife a vegan dish not on menu. Lighting was a bit bright which took away the intimacy. Excellent meal and service.

m
New York Area
10 reviews
Dined on December 25, 2019
Overall2food2service2ambience4

Steaks were well made but if anyone in your party likes fish forget it. They have no ability to prepare fish. Mahi mahi there tastes like chicken. Only place in Hawaii charging 100 per person that knows nothing about preparing fish. Service was very slow.

MB
San Francisco
3 reviews
Dined on December 25, 2019
Overall5food5service4ambience4

It was a very nice meal and Christmas celebration. The service was a little slow but somewhat understandable given the holiday.

The biggest disappointment was that they didn't have the New York strip and wanted us to get the much more expensive bone in. That was very frustrating because I ended up getting a cut that was not as good (the rib eye).

It was noisier than I remember and that was less than optimal.

Still, it was a nice dinner and we're grateful that they were open on Christmas day.

NA
1 review
Dined on December 25, 2019
Overall4food4service5ambience3

I asked for a table for 3, we got a booth. It was not comfortable for my brother because he is a large man. It was Christmas and a special would have been nice. We did get the early dinner price even though it was 1:30. Your website kept mentioning a steak and lobster special for Christmas...would have been nice if you offered it in Mauna Lani. It started out with a fairly quiet dining room but as more people arrived it seemed noisy to me, it seemed to echo. It may have just been me but either the table was a little high or the booth was a little low. It was a nice treat for the holiday. I might try again for a drink and appetizer. I guess I will stick with locally owned restaurants and leave the chain restaurants for others. I will feel like my money is better spent.

P
Portland
1 review
Dined on December 24, 2019
Overall4food4service4ambience4

Food was very good but several dishes were drowned in sauces, salad dressing or a gravy. It detracted from the natural taste of the shrimp, Cobb salad and the stuffed ravioli.
Can only guess that this overload of sauces is the chef’s trademark or your brand. I prefer less of those added calories and sauces in lieu of tasting the main ingredient.

c
Los Angeles
23 reviews
Dined on December 24, 2019
Overall5food5service5ambience5

Excellent food and wine. Excellent wait staff.

H
Hawaii
43 reviews
Dined on December 23, 2019
Overall2food3service1ambience4

Since we are not new to Ruth Chris at Mauna Lani we were quite disappointed with a few food items and definitely the service was terrible. The $60 tip that I left was not done with gratitude at all! Our bill was $585 but the BBQ shrimp has shrunk even though the price went up and the famous bread pudding desert was extremely dry. We arrived at 6:20 for our 6:30 reservations and were the last people to leave because we could not get the attention of our server all night. Starting from our drinks our service was piece meal one person would get one thing while the rest would have to wait another 20 or more minutes for their drink or meal Terrible!

C
Central Coast
36 reviews
Dined on December 19, 2019
Overall3food4service4ambience3

Have been there many time but that night they had a couple of misses. The delicious stuffed chicken was dry a bit overcooked. The bread pudding had been over baked you needed a steak knife to cut it! The server sent another one home with us.

Ruth's Chris Steak House - Kohala Coast
Responded on December 25, 2019

Our goal is to provide only the best food and service to each and every guest. We truly appreciate your feedback because it helps us improve. So that we can make things right, please send your contact information in a private message and please include a phone number so we may speak to you directly. Thank you!

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K
Singapore
2 reviews
Dined on December 12, 2019
Overall4food4service3ambience3

利用目的に対応できていたのか疑問。何かあるのかと期待していたが、普通の食事と変わりなかった。

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W
Seattle
7 reviews
Dined on December 5, 2019
Overall5food5service5ambience5

Great dining experience, we celebrated my daughter’s 21st Birthday!