Ruth's Chris Steak House - Harrah's Cherokee Casino & Hotel

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1. OT

   OpenTable Diner

   Charlotte

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Service excellent and good

   Report
2. DG

   DanielG

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food5service5ambience5

   Everything was slower due to understaffing. They are having the same problems the rest of the country is facing. Our waiter was great at letting us know of the progress being made. The food is Devine. Would most definitely eat there again. Perfection takes time.

   Report
3. MR

   MaryR

   Savannah

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   overall4food4service5ambience5

   My filet was gamey tasting. I couldn't eat it. Everything else was great.

   Report
4. C

   Cheechburger

   Richmond

   18 reviews

   3.0

   18 reviews

   Dined 3 days ago

   overall3food4service4ambience4

   Table never ready when you arrive for your reservaation

   Report
5. RB

   RichardB

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service3ambience4

   We love your restaurant and we found the food to be very good. Our waitress seemed to have trouble keeping things straight and the noise level was high due to some guests in another booth. Overall experience was very good .

   Report
6. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food3service5ambience5

   Got in 5 minutes earlier than reservations. Hostess and waitress were great , very efficient. Filet was not as tender as I expected. Everything else was good

   Report
7. OT

   OpenTable Diner

   Western NC

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Excellent as always

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8. E

   Elegant

   New Orleans

   6 reviews

   vip
   5.0

   6 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Made a reservation, very nice table, friendly and knowledgeable wait staff, great tasting food at a affordable price. Highly recommend it for a special occasion or just a evening out!

   Report
9. OT

   OpenTable Diner

   Orlando

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   overall2food2service4ambience3

   The server was good but the food was sub par. We have been to other Ruth Chris restaurants and was looking forward to dinner. The steak was tough and overcooked, the creamed spinach was flavorless. At the end of the meal they offered me a birthday dessert and we assumed it was a nice gesture only to find they charged us for it. We typically do not order desserts and would not have ordered. We won’t be back to this location.

   Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 4 days agoWe sincerely apologize for the experience you had, but thank you for bringing this to our attention. Your comments will be shared with the rest of the team.

   Report
10. J

    Jeff

    1 review

    1.0

    1 review

    Dined on August 11, 2022

    overall1food1service4ambience4

    Steak was very salty as well as the lobster that was also dry, tough and crunchy. Cheesecake was great! But overall it’s the last time I will eat there. Sorry. You asked.

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 4 days agoHi Jeff, we are very sorry to hear that your experience was less than satisfactory. Your feedback has been relayed to our team.

    Report
11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on August 10, 2022

    overall5food5service5ambience5

    Everything was amazing!!

    Report
12. OT

    OpenTable Diner

    Western NC

    3 reviews

    5.0

    3 reviews

    Dined on August 10, 2022

    overall5food5service5ambience5

    Had a wonderful time, as always!!! Our server was very courteous and professional!!! Always look forward to dining at Ruth’s Chris when we visit. Look forward to our next dining experience.

    Report
13. OT

    OpenTable Diner

    Richmond

    2 reviews

    5.0

    2 reviews

    Dined on August 9, 2022

    overall5food5service5ambience5

    Excellent service, food, and atmosphere

    Report
14. OT

    OpenTable Diner

    Atlantic City

    2 reviews

    4.0

    2 reviews

    Dined on August 9, 2022

    overall4food3service4ambience1

    No music which caused an awful atmosphere in bar area. It felt like I was in a cafeteria.

    Report
15. BD

    BlakeD

    Charleston

    3 reviews

    vip
    5.0

    3 reviews

    Dined on August 9, 2022

    overall5food5service5ambience5

    Food was good as always _ BUT SERVICE (Ian) was the BEST we have ever had there & will ask for him next time there.

    Report
16. JN

    JohnN

    Philadelphia

    5 reviews

    5.0

    5 reviews

    Dined on August 9, 2022

    overall5food5service5ambience5

    Anniversary 17 years wedding anniversary!!

    Report
17. RS

    RonS

    Las Vegas

    7 reviews

    5.0

    7 reviews

    Dined on August 9, 2022

    overall5food5service5ambience5

    While the food is always excellent, our server, Garrett, is OUTSTANDING. He provided quick service and provided great recommendations. Many thanks!

    Report
18. AA

    AllisonA

    Raleigh

    1 review

    2.0

    1 review

    Dined on August 9, 2022

    overall2food2service3ambience5

    This was our 4th trip to RC and our 1sr bad experience. The ambiance was great! We knew going into it that they were short staffed so we took that into consideration. However, at 10:30pm we were only 1 of 3 tables left in the dining room. We were given our bills at 10:24pm and she did not return to pick them up until after 11pm. We never saw her between these times. The staff was doing their tips and cleaning for the night. The steaks were very below average with no flavor. This is very out of character for our experiences at RC. The mashed potatoes were bland and cold. Again, very out of character from our past experiences here. We were very disappointed in our food for the price we paid. The support staff was exceptional, friendly and attentive. I answered the question below based on our last experience here.

    Report
19. C

    Carter360

    1 review

    5.0

    1 review

    Dined on August 8, 2022

    overall5food5service5ambience3

    Meal was cooked to perfection delicious Thank you

    Report
20. MM

    MichaelM

    Western NC

    1 review

    3.0

    1 review

    Dined on August 8, 2022

    overall3food1service3ambience4

    We enjoy Ruth Chris…BUT our recent experience was not acceptable. We ordered our steaks cooked medium, they were served rare. Sent back for recook…now they are well done. New steaks were ordered and served this time, more rare than the first. No we did not eat them. More is expected At this level of dining $$$$$.

    Report
21. JD

    JerryD

    Western NC

    1 review

    5.0

    1 review

    Dined on August 8, 2022

    overall5food5service5ambience5

    Good food and service. It’s pricey but well worth it.

    Report
22. CF

    CharlesF

    Western NC

    1 review

    1.0

    1 review

    Dined on August 7, 2022

    overall1food2service1ambience5

    Service is as worst we have ever had! 30 minutes to get bread and a salad. Dinner arrived with 10 minutes of getting salad wasn’t even done with salad.

    Report
23. OT

    OpenTable Diner

    Atlanta

    5 reviews

    vip
    3.0

    5 reviews

    Dined on August 6, 2022

    overall3food3service3ambience4

    Usually great, this time wasnt as good. Steak wasnt cooked to proper temperature (overcooked). Took a very long time to receive main course as manager said the first ribeye did not look good, so she had a new one prepared. But the second one was overdone. They offered free desert, but my meal came with a small desert anyway. The ribeye should have been comped, since I didnt eat it. Its not about the money as I am seven star, I just expected great service as always.

    Report
24. DC

    DiannaC

    Atlanta

    5 reviews

    5.0

    5 reviews

    Dined on August 6, 2022

    overall5food5service5ambience5

    We have dined at Ruth's Chris many times but this time was the top on our list. The area we sat in as well as the food was top notch. Two of us got the Sea Bass and the others got the Steak and Shrimp and everything was delicious! Thanks for celebrating my husband's birthday with class and style!

    Report
25. PL

    PaigeL

    Atlanta

    4 reviews

    1.0

    4 reviews

    Dined on August 6, 2022

    overall1food3service1ambience3

    We eat here often when we come to Cherokee. We typically have even better service than food. That was not the case this time. Took forever at 11pm to get sat even with numerous tables open. After getting a table it was a long time before we were treated and even longer to get a drink. We considered leaving. Not sure the issue but it was very frustrating.

    Report
26. WA

    WildAtHeart

    Atlanta

    11 reviews

    5.0

    11 reviews

    Dined on August 6, 2022

    overall5food5service5ambience5

    Is the original reservation for too common they accommodated me by adding 2 more

    Report
27. B

    Baers4106

    E. Tennessee

    7 reviews

    vip
    2.0

    7 reviews

    Dined on August 5, 2022

    overall2food4service1ambience4

    The food was good as always but our service was horrible and the manager didn’t even seem to care! Terrible experience!!!!!

    Report
28. R

    Rena

    Atlanta

    9 reviews

    vip
    2.0

    9 reviews

    Dined on August 5, 2022

    overall2food2service2ambience1

    Atmosphere is terrible. Service was slow and food was not worth the cost. This place has went way downhill.

    Report
29. CA

    ChristopherA

    Greensboro

    1 review

    5.0

    1 review

    Dined on August 4, 2022

    overall5food5service5ambience5

    Great service. Great food. Had the chefs selections specials that are all inclusive. Plenty of food and all of it was top quality. Steaks were cooked Perfectly and all accompanying food was great as well. A great anniversary dinner.

    Report
30. KS

    KennethS

    Western NC

    1 review

    3.0

    1 review

    Dined on August 3, 2022

    overall3food3service3ambience3

    Good food but way overrated for the price they charge.

    Report
31. n

    nancye

    Western NC

    2 reviews

    5.0

    2 reviews

    Dined on August 3, 2022

    overall5food5service5ambience5

    Very nice. Food was very good. Portions are large and easy to share. Had decorative items on the table for my birthday. Meal is a little pricey, but given the cost of things now it was good for the quality. Will go again

    Report
32. c

    christene

    New York Area

    18 reviews

    vip
    5.0

    18 reviews

    Dined on August 2, 2022

    overall5food5service5ambience5

    I had the raspberry Cosmo and the Ahi tuna. Both were exceptional. Service was personal and consistent. Very enjoyable experience.

    Report
33. DR

    DierdraR

    Atlanta

    1 review

    4.0

    1 review

    Dined on August 2, 2022

    overall4food3service4ambience4

    Crab stuffed mushrooms were very heavy on the green onions to the point where they overpowered any crab or other ingredients that was in the dish.

    Report
34. OT

    OpenTable Diner

    West Virginia

    8 reviews

    5.0

    8 reviews

    Dined on August 2, 2022

    overall5food5service5ambience5

    Great meal for anniversary!

    Report
35. MR

    MikeR

    Savannah

    1 review

    5.0

    1 review

    Dined on August 2, 2022

    overall5food5service5ambience5

    Service perfect, food was great and surrounding perfect, highly recommend

    Report
36. S

    Southgent56

    Charleston

    6 reviews

    4.0

    6 reviews

    Dined on August 2, 2022

    overall4food4service4ambience5

    Overall the food was good at this location, but not quite up to par with our last two visits there. Flavor-wise exceptional as always, but my wife's lamb chops were undercooked and had to be sent back for additional cooking. In addition, her side of brussel sprouts were a bit undercooked and difficult to chew because of that. Cocktails and desserts were great.

    Report
37. EF

    ElizabethF

    Atlanta

    10 reviews

    3.0

    10 reviews

    Dined on August 1, 2022

    overall3food2service3ambience3

    For a steakhouse with his reputation, my file was overdone. As soon as it came out I knew it was going to be overdone because it was old chart on the outside. They did take it back and bring me out another file which was done OK, not exactly medium rare the way I like it. My husbands to fillet medallions which was supposed to be medium rare we’re completely well done. This is the second visit to Ruth’s Chris at Harrah’s Cherokee Casino and we will not go back again.

    Report
38. ME

    MarkE

    Western NC

    1 review

    5.0

    1 review

    Dined on August 1, 2022

    overall5food5service5ambience5

    as always we can not find anything wrong with our experience with Ruth's Chris steak house from the happy birthday sprinkles on the white table cloth to the distinct touch of class with the Manhattan adding a touch of southern comfort to the bourbon and vermouth all the way to the most delicious steak ever we ordered a bone in New York strip and filet with shrimp. A truly happy birthday celebration thank you

    Report
39. KP

    KaireP

    New Orleans

    1 review

    4.0

    1 review

    Dined on August 1, 2022

    overall4food5service4ambience5

    The chefs special was awesome steak and lobster Caesar salad mashed potatoes and cheesecake was a great value

    Report
40. P

    Pidman

    Western NC

    1 review

    5.0

    1 review

    Dined on August 1, 2022

    overall5food5service5ambience5

    The shrimp cocktail was awesome, ordered 2 steaks one well and one medium rare both cooked to perfection, first time for well done Gamblers old fashion and strawberry dacuria were awesome . Enjoyed the whole experience.

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