Ruth's Chris Steak House - Harrah's Cherokee Casino & Hotel

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1. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Everything was amazing!!

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2. OT

   OpenTable Diner

   Western NC

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   overall5food5service5ambience5

   Had a wonderful time, as always!!! Our server was very courteous and professional!!! Always look forward to dining at Ruth’s Chris when we visit. Look forward to our next dining experience.

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3. OT

   OpenTable Diner

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Excellent service, food, and atmosphere

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4. OT

   OpenTable Diner

   Atlantic City

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   overall4food3service4ambience1

   No music which caused an awful atmosphere in bar area. It felt like I was in a cafeteria.

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5. BD

   BlakeD

   Charleston

   3 reviews

   vip
   5.0

   3 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Food was good as always _ BUT SERVICE (Ian) was the BEST we have ever had there & will ask for him next time there.

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6. JN

   JohnN

   Philadelphia

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Anniversary 17 years wedding anniversary!!

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7. RS

   RonS

   Las Vegas

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   While the food is always excellent, our server, Garrett, is OUTSTANDING. He provided quick service and provided great recommendations. Many thanks!

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8. AA

   AllisonA

   Raleigh

   1 review

   2.0

   1 review

   Dined 3 days ago

   overall2food2service3ambience5

   This was our 4th trip to RC and our 1sr bad experience. The ambiance was great! We knew going into it that they were short staffed so we took that into consideration. However, at 10:30pm we were only 1 of 3 tables left in the dining room. We were given our bills at 10:24pm and she did not return to pick them up until after 11pm. We never saw her between these times. The staff was doing their tips and cleaning for the night. The steaks were very below average with no flavor. This is very out of character for our experiences at RC. The mashed potatoes were bland and cold. Again, very out of character from our past experiences here. We were very disappointed in our food for the price we paid. The support staff was exceptional, friendly and attentive. I answered the question below based on our last experience here.

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9. C

   Carter360

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience3

   Meal was cooked to perfection delicious Thank you

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10. MM

    MichaelM

    Western NC

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food1service3ambience4

    We enjoy Ruth Chris…BUT our recent experience was not acceptable. We ordered our steaks cooked medium, they were served rare. Sent back for recook…now they are well done. New steaks were ordered and served this time, more rare than the first. No we did not eat them. More is expected At this level of dining $$$$$.

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11. JD

    JerryD

    Western NC

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5

    Good food and service. It’s pricey but well worth it.

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12. CF

    CharlesF

    Western NC

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food2service1ambience5

    Service is as worst we have ever had! 30 minutes to get bread and a salad. Dinner arrived with 10 minutes of getting salad wasn’t even done with salad.

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13. OT

    OpenTable Diner

    Atlanta

    5 reviews

    vip
    3.0

    5 reviews

    Dined 5 days ago

    overall3food3service3ambience4

    Usually great, this time wasnt as good. Steak wasnt cooked to proper temperature (overcooked). Took a very long time to receive main course as manager said the first ribeye did not look good, so she had a new one prepared. But the second one was overdone. They offered free desert, but my meal came with a small desert anyway. The ribeye should have been comped, since I didnt eat it. Its not about the money as I am seven star, I just expected great service as always.

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14. DC

    DiannaC

    Atlanta

    5 reviews

    5.0

    5 reviews

    Dined 5 days ago

    overall5food5service5ambience5

    We have dined at Ruth's Chris many times but this time was the top on our list. The area we sat in as well as the food was top notch. Two of us got the Sea Bass and the others got the Steak and Shrimp and everything was delicious! Thanks for celebrating my husband's birthday with class and style!

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15. PL

    PaigeL

    Atlanta

    4 reviews

    1.0

    4 reviews

    Dined 6 days ago

    overall1food3service1ambience3

    We eat here often when we come to Cherokee. We typically have even better service than food. That was not the case this time. Took forever at 11pm to get sat even with numerous tables open. After getting a table it was a long time before we were treated and even longer to get a drink. We considered leaving. Not sure the issue but it was very frustrating.

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16. WA

    WildAtHeart

    Atlanta

    11 reviews

    5.0

    11 reviews

    Dined 6 days ago

    overall5food5service5ambience5

    Is the original reservation for too common they accommodated me by adding 2 more

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17. B

    Baers4106

    E. Tennessee

    7 reviews

    vip
    2.0

    7 reviews

    Dined 6 days ago

    overall2food4service1ambience4

    The food was good as always but our service was horrible and the manager didn’t even seem to care! Terrible experience!!!!!

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18. R

    Rena

    Atlanta

    8 reviews

    2.0

    8 reviews

    Dined 6 days ago

    overall2food2service2ambience1

    Atmosphere is terrible. Service was slow and food was not worth the cost. This place has went way downhill.

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19. CA

    ChristopherA

    Greensboro

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Great service. Great food. Had the chefs selections specials that are all inclusive. Plenty of food and all of it was top quality. Steaks were cooked Perfectly and all accompanying food was great as well. A great anniversary dinner.

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20. KS

    KennethS

    Western NC

    1 review

    3.0

    1 review

    Dined on August 3, 2022

    overall3food3service3ambience3

    Good food but way overrated for the price they charge.

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21. n

    nancye

    Western NC

    2 reviews

    5.0

    2 reviews

    Dined on August 3, 2022

    overall5food5service5ambience5

    Very nice. Food was very good. Portions are large and easy to share. Had decorative items on the table for my birthday. Meal is a little pricey, but given the cost of things now it was good for the quality. Will go again

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22. c

    christene

    New York Area

    18 reviews

    vip
    5.0

    18 reviews

    Dined on August 2, 2022

    overall5food5service5ambience5

    I had the raspberry Cosmo and the Ahi tuna. Both were exceptional. Service was personal and consistent. Very enjoyable experience.

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23. DR

    DierdraR

    Atlanta

    1 review

    4.0

    1 review

    Dined on August 2, 2022

    overall4food3service4ambience4

    Crab stuffed mushrooms were very heavy on the green onions to the point where they overpowered any crab or other ingredients that was in the dish.

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24. OT

    OpenTable Diner

    West Virginia

    8 reviews

    5.0

    8 reviews

    Dined on August 2, 2022

    overall5food5service5ambience5

    Great meal for anniversary!

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25. MR

    MikeR

    Savannah

    1 review

    5.0

    1 review

    Dined on August 2, 2022

    overall5food5service5ambience5

    Service perfect, food was great and surrounding perfect, highly recommend

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26. S

    Southgent56

    Charleston

    6 reviews

    4.0

    6 reviews

    Dined on August 2, 2022

    overall4food4service4ambience5

    Overall the food was good at this location, but not quite up to par with our last two visits there. Flavor-wise exceptional as always, but my wife's lamb chops were undercooked and had to be sent back for additional cooking. In addition, her side of brussel sprouts were a bit undercooked and difficult to chew because of that. Cocktails and desserts were great.

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27. EF

    ElizabethF

    Atlanta

    10 reviews

    3.0

    10 reviews

    Dined on August 1, 2022

    overall3food2service3ambience3

    For a steakhouse with his reputation, my file was overdone. As soon as it came out I knew it was going to be overdone because it was old chart on the outside. They did take it back and bring me out another file which was done OK, not exactly medium rare the way I like it. My husbands to fillet medallions which was supposed to be medium rare we’re completely well done. This is the second visit to Ruth’s Chris at Harrah’s Cherokee Casino and we will not go back again.

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28. ME

    MarkE

    Western NC

    1 review

    5.0

    1 review

    Dined on August 1, 2022

    overall5food5service5ambience5

    as always we can not find anything wrong with our experience with Ruth's Chris steak house from the happy birthday sprinkles on the white table cloth to the distinct touch of class with the Manhattan adding a touch of southern comfort to the bourbon and vermouth all the way to the most delicious steak ever we ordered a bone in New York strip and filet with shrimp. A truly happy birthday celebration thank you

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29. KP

    KaireP

    New Orleans

    1 review

    4.0

    1 review

    Dined on August 1, 2022

    overall4food5service4ambience5

    The chefs special was awesome steak and lobster Caesar salad mashed potatoes and cheesecake was a great value

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30. P

    Pidman

    Western NC

    1 review

    5.0

    1 review

    Dined on August 1, 2022

    overall5food5service5ambience5

    The shrimp cocktail was awesome, ordered 2 steaks one well and one medium rare both cooked to perfection, first time for well done Gamblers old fashion and strawberry dacuria were awesome . Enjoyed the whole experience.

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31. SG

    ShawnG

    Western NC

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5

    Much improved over the last couple trips. We had a great time.

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32. OT

    OpenTable Diner

    Western NC

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience3

    Sy was fantastic!

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33. d

    deke

    Raleigh

    2 reviews

    5.0

    2 reviews

    Dined on July 31, 2022

    overall5food5service5ambience5

    great food, excellent server, very relaxing and never felt rushed...

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34. RW

    RhondaW

    Charleston

    2 reviews

    5.0

    2 reviews

    Dined on July 31, 2022

    overall5food4service5ambience5

    Anniversary

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35. SH

    ShirleyH

    Nashville

    15 reviews

    5.0

    15 reviews

    Dined on July 31, 2022

    overall5food5service5ambience5

    Outstanding food and service! Had salad, petite filet with shrimp, creamed spinach, & cheesecake with berries. Filet was prepared to perfection (medium well). So tender could be cut with a fork! Every item was exceptional as was our server Marisa😉 And we were seated in a quiet corner as requested. Highly recommend!! Can't wait to return😍

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36. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5

    Excellent everything! We had a 10:45pm reservation because our 20 yr old was turning 21 at midnight. Such a great evening.

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37. DV

    DavidV

    Western NC

    1 review

    1.0

    1 review

    Dined on July 31, 2022

    overall1food1service5ambience4

    I ordered a shrimp cocktail, filet med rare, brussel sprouts and mashed potatoes. Waited 45 min for food to arrive it is now 11:15 pm only to see a steak arrive that had been butterflied for what reason i do not know but the worst was brussel sprouts that had been burnt and scorched served as if no one could not smell the stench. AND yes the steak was over cooked meal was a total loss. Manager was a total wimp and offered to take steak and sprouts off bill but not potatoes that had not been eat because there was nothing to eat with them. one and half later after being seated i leave after paying for shrimp a total waste of a time and energy. this is the third try at this poorly run location. DONT waste your time here. Have never been to a ruth chris that had such bad food

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38. JM

    JoannM

    Richmond

    20 reviews

    5.0

    20 reviews

    Dined on July 31, 2022

    overall5food5service5ambience3

    Delicious from apps to dessert. Our waiter,Sy, was very attentive and every person we encountered recognized my husband's birthday.

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39. SM

    SharonM

    Mississippi

    1 review

    1.0

    1 review

    Dined on July 30, 2022

    overall1food3service2ambience3

    Glitter in my water. Steak swimming in grease. Baked potato was Not one pound. Steakhouse salad had spinach, which it was Not supposed to

    Report
40. CP

    CindyP

    Atlanta

    1 review

    2.0

    1 review

    Dined on July 30, 2022

    overall2food3service5ambience3

    The hostess was the rudest person I’ve ever came across. She repeatedly asked us in the rudest way what did we want? When the security Guard sent us over because we had a reservation and a baby. Even the people standing in line said how rude she was to everybody! The hostess should be the most pleasant personable person you see upon entry! I would never go back

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on August 1, 2022CindyP, we want all guests to be welcomed warmly and we truly apologize if this was not the case. We will be sure to address these concerns with our local team to ensure this doesn't happen again. Thank you!

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