Ruth's Chris Steak House - Harrah's Cherokee Casino & Hotel

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1. CR

   ChuckyRandall

   Western NC

   15 reviews

   vip
   3.0

   15 reviews

   Dined 1 day ago

   overall3food3service5ambience3

   Have eaten here many times and usually have a better experience so this rating is for this visit only. After booking weeks in advance the table requested, and in the reservation, was not available. Ended up at a bar table with low chairs. We were their 1hr 15mins before our entrees arrived . The food was good but the steak was an end piece even after ordering a center cut and was not their typical thick Filet so the texture was a bit off as well as flavor. However, as always the service was fantastic. Friendly but professional, remembered what we drink from previous visits and kept it full, updated us on status of entrees and did all he could to make the wait bearable. Also, learned even though their sign says Prime Beef that not all of the steak actually are Prime. We will be back but if the food quality and wait times don’t get better the excellent service won’t keep us.

   Report
2. OT

   OpenTable Diner

   Western NC

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food3service1ambience1

   When we walked up ten minutes early for our reservation- no less than twelve people were just standing around looking annoyed. Nobody was at the checkin desk - so we waited not knowing if everyone else had a reservation too - and worried about getting checked in after our reservation time. The one guy working the checkin that was also seating people would pop up every once in awhile- grab his iPad and then disappear again for a time. We waited while eventually everyone else was seated. Then a couple went up to the checkin guy - they all hugged and knew each other. This was after we were able to check in for our reservation. Magically, they were able to be seated almost immediately while we still stood around waiting - it was almost thirty minutes after our reservation time at that point. We were finally seated. Our waitress came by eventually- and we ordered our tea/coke to drink as well as our food since by then we already knew what we wanted. She told us she’d bring bread as soon as it was out of the oven. Twenty minutes later - still no tea/coke - but the bread did eventually arrive. Surprisingly, our food came out only twenty minutes after that - still no tea/coke so we reminded her. She said oops - I always forget when I don’t write it down. The Brussel sprouts side was cold - however- my petite filet Oscar style - my husband’s bone in ribeye and the garlic mashed potatoes were amazingly delicious. Halfway through our meal we did get our drinks. The ENTIRE time - there was a loud, raucous group of partly intoxicated guys seated nearby. They were yelling, cursing and kicking up the loudest fuss you’ve ever heard. Totally nixing the atmosphere we had come to expect from Ruth’s Chris. Ironically, the couple that was seated before us stopped several of them as they were leaving and loudly had a semi-argument that lasted forever with the guys about how loud and obnoxious they had been throughout their meal. The food was good - we won’t be back.

   Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 1 day agoThank you for your candid review. It is our goal to always provide an exceptional dining experience from start to finish. So that we can personally address your concerns, please private message us with your contact information, including your name and a phone number. Thank you!

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3. RK

   RichardK

   Western NC

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Helped us celebrate a late 60yr wedding anniversary-very special.

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4. MB

   MikeB

   Charleston

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   overall4food4service5ambience4

   Tasty overpriced meal that waitress provided excellent service so we tipped well and accordingly

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5. CL

   ConstanceL

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Great time. Zack was our waiter and he was great. Good time was had by all.

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6. KG

   KennethG

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food2service1ambience2

   Server came to table twice,to take order and give bill. Food was over priced! I've had better steak at longhorns. Will not do it again.

   Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 2 days agoThank you for taking the time to leave us a review. Our goal is to always provide the very best food and service, so we are concerned to hear your comments about your dinner order. We appreciate your feedback.

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7. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food4service1ambience5

   We had a reservation at 6:30 Wednesday evening to celebrate our Anniversary- with a throng of people waiting outside the restaurant we were seated about 5 minutes later. We sat at our table and watched other tables being served, several of those had come in after us. So many waiters, waitresses buzzing around taking care of all the tables, after about 10 minutes I decided to go back out to the front to ask if maybe we had not been assigned a waitress - I’ve seen it happen so thought I’d ask. No one was even out front which is odd. Went back to our table and there’s a waitress there, I mention we are ready to order and she says she “will tell our waitress“, so not even our waitress. Luckily she did fill our water and brought us bread. Finally five minutes later our waitress comes. Apologizes and says she’s been “cashing out tickets” in the back. We order, takes a while for the salads and soup to come, Lobster Bisque was disappointing. Our main courses come a little later - Filet was amazing as usual, shrimp on stop were not even warm, luckily I placed them on the hot plate to warm, which helped a little. Dessert was just ok. I’m not sure what’s going on with this location, we’ve been here many times over the years and while everyone else in the restaurant industry seemed to have started over - RC seemed to have the same level of high quality servers and food! I’m hoping this was just an off night. It will be a while before we try again. Our son had joined us said he “could get a steak just as good and much better service at Longhorn” (at a fraction of the cost) and after this visit I’m inclined to agree!

   Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 1 day agoHospitality is a source of great pride for our company and when a guest feels that he or she has not received the service that is the hallmark of the Ruth’s Chris name, we take those assertions seriously. We appreciate you bringing your concerns to our attention and will work to ensure this doesn't happen again.

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8. RB

   RobertB

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Contrary to some recent reports I read on this restaurant, everything was as expected every time I dine there. Just perfect!

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9. j

   jimkim

   Charleston

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Best steak anywhere, also had crab stuffed mushrooms and chopped salad both were delicious!

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10. ML

    MikeL

    Atlantic City

    2 reviews

    4.0

    2 reviews

    Dined 6 days ago

    overall4food3service4ambience5

    Food was good, but slightly overpriced for the size of the portions. I don't mind paying top dollar for quality, but I'd also like to see some quantity too. We loved the large seafood tower, but wished it would have included either some clams, oysters or mussels.

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11. MD

    MaureenD

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food4service5ambience5

    I was disappointed in the Brussels sprouts I had ordered. They were not cooked enough and the dish which I was expecting to be hot because they usually are was not, causing my vegetable to cool way before I was finished with it.

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12. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food3service2ambience2

    Service very slow. Not necessarily the server’s fault but for the price not worth it. First time I have ever been to a Ruth’s Chris when the plate arrived not sizzling. Very dissatisfied. Third time in a row with substandard service here and it is getting worse. Won’t be back here again. I expect Ruth’s Chris to be a great dining experience for the price.

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 6 days agoThank you for your candid review. We hold ourselves to the highest brand standards for both food quality and service we wish we'd made a better impression. Your valuable feedback has been shared with the local team for review. We appreciate your feedback and hope to welcome you in again soon.

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13. TO

    ToddO

    Western NC

    2 reviews

    1.0

    2 reviews

    Dined on January 21, 2023

    overall1food1service1ambience1

    Food was cold other than steaks. Wife steak was unseasoned, both steaks where under cooked. Drink was empty multiple times. We where there for 1hr 45minutes. Wife meal came with desert she would not have gotten it if she had not asked. Waitress asked about potatoes being hard because others had also complained and they where and we where still charged for them.

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 6 days agoToddO our goal is to always provide the very best food and service, so we are concerned to hear your comments about your dinner order. We will work directly with our team to improve and appreciate you bringing this to our attention.

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14. OT

    OpenTable Diner

    New Orleans

    6 reviews

    3.0

    6 reviews

    Dined on January 21, 2023

    overall3food3service2ambience4

    Normally you can’t beat the service and food at Ruth’s Chris. Our last trip there, a huge disappointment. Service was horrible, food was so so. Could be they were short on help, they did have help wanted signs posted out front. Step it up Ruth’s Chris, you have a reputation to uphold.

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on January 21, 2023Thank you for your candid review. We hold ourselves to the highest brand standards for both food quality and service we wish we'd made a better impression. We appreciate your feedback and hope to welcome you in again soon.

    Report
15. BD

    BrandyD

    Western NC

    11 reviews

    vip
    1.0

    11 reviews

    Dined on January 20, 2023

    overall1food4service1ambience4

    We have eaten at Ruth Chris multimes for birthdays and other celebration, but last night was the worst service I have ever received. It took us 3 hours to order, eat, and get the bill. I need to make sure that I mention that an hour and a half of the 3 hour event was just the waitress (Judy) trying to get our bill right. Worst experience EVER!

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 6 days agoBrandyD, hospitality is a source of great pride for our company and when a guest feels that he or she has not received the service that is the hallmark of the Ruth’s Chris name, we take those assertions seriously. We appreciate you bringing your concerns to our attention and will work to ensure this doesn't happen again.

    Report
16. SR

    SusanR

    Western NC

    4 reviews

    vip
    3.0

    4 reviews

    Dined on January 20, 2023

    overall3food1service5ambience5

    Every time we eat at Ruth Chris it has been amazing until this time. The service was exceptional but the food was not. We could not even choke down the steak. His was suppose to be medium rare and mine was suppose to be medium. They were both well done. It should have been a clue to waitress when we left a bulk of the steak uneaten but she never said a word. I don't cause scenes in restaurants to get free meals. We will continue to eat there hopefully next time will be back to normal.

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 6 days agoSusanR, we sincerely apologize not everyone's steak arrived perfectly prepared and will work with our team to improve. Thank you for bringing this to our attention and we hope to welcome you back in again soon.

    Report
17. TB

    TonyBSW18

    Las Vegas

    11 reviews

    5.0

    11 reviews

    Dined on January 20, 2023

    overall5food5service5ambience5

    Meal was great, drinks were wonderful, and the desserts were fabulous. A little tough to get reservations but we’ll worth the trouble.

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18. GM

    GeraldM

    Charleston

    1 review

    5.0

    1 review

    Dined on January 19, 2023

    overall5food5service4ambience4

    All of our selections were full of excellent flavors. Our steak was an excellent cut and was prepared to perfection. We have dined there over a dozen times and this was probably the best.

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19. OT

    OpenTable Diner

    Western NC

    1 review

    5.0

    1 review

    Dined on January 18, 2023

    overall5food5service5ambience5

    Wonder anniversary dinner

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20. AR

    AliR

    Charlotte

    1 review

    4.0

    1 review

    Dined on January 17, 2023

    overall4food4service5ambience5

    Delicious meal, great service. Just be prepared to spend a lot.

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21. t

    tointn1565

    E. Tennessee

    36 reviews

    vip
    5.0

    36 reviews

    Dined on January 17, 2023

    overall5food5service5ambience5

    We had a wonderful dinner!

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22. JN

    JohnN

    Philadelphia

    7 reviews

    5.0

    7 reviews

    Dined on January 17, 2023

    overall5food5service5ambience5

    Birthday dinner. Very good as usual.

    Report
23. MM

    MeMe

    1 review

    5.0

    1 review

    Dined on January 17, 2023

    overall5food4service5ambience5

    My waitress was so sweet attentive and speedy, she even sang happy birthday to me! 👌🏾

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on January 19, 2023It's our pleasure to have had the chance to serve you. We hope to see you again soon!

    Report
24. OT

    OpenTable Diner

    Western NC

    1 review

    5.0

    1 review

    Dined on January 16, 2023

    overall5food5service5ambience5

    We went to celebrate my Spouses birthday and they made him feel extremely special. When we were sat at our table, they had decorated it tastefully with birthday confetti. The waitress was very attentive and caring. We will definitely continue visiting Ruth’s Chris.

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on January 19, 2023We are glad to know you enjoyed your dinner and we appreciate you taking the time to leave us a great review. We hope to see you again soon!

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25. OT

    OpenTable Diner

    Western NC

    1 review

    3.0

    1 review

    Dined on January 15, 2023

    overall3food2service4ambience4

    Ordered filets medium and medium well. They came out medium rare at best.

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on January 19, 2023We sincerely apologize not everyone's steak arrived perfectly prepared and will work with our team to improve. Thank you for bringing this to our attention and we hope to welcome you back in again soon.

    Report
26. M

    Missy

    Western NC

    4 reviews

    vip
    5.0

    4 reviews

    Dined on January 15, 2023

    overall5food5service5ambience5

    I wish I remembered our servers name. She was fantastic. Use to good service at Ruth’s Chris but she was just great. Late most likely one of her last tables. But you would have never know.

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on January 19, 2023It's our pleasure to serve you and we hope that you'll be joining us again soon.

    Report
27. T

    Tbird

    Western NC

    11 reviews

    5.0

    11 reviews

    Dined on January 14, 2023

    overall5food5service5ambience5

    Great food, waitress and ambiance.

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28. WM

    WendyM

    Western NC

    7 reviews

    vip
    5.0

    7 reviews

    Dined on January 14, 2023

    overall5food3service3ambience5

    The steaks were lacking flavor this time ! The filet was very tender and juicy but missing that Ruth Chris flavor ! Shrimp cocktail was on point as usual, the cheesecake was just ok, the service this time was very slow , table of 6 2.5 hours . However we will definitely be back next month

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on January 19, 2023Thank you for the review. We appreciate your feedback as it allows us to constantly grow and improve. We will pass your comments along to the local team. We hope to welcome you back in again soon!

    Report
29. OT

    OpenTable Diner

    Atlantic City

    3 reviews

    5.0

    3 reviews

    Dined on January 14, 2023

    overall5food4service4ambience3

    Very noisy for 9:30P time slot. Food was good.

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30. OT

    OpenTable Diner

    Charleston

    1 review

    1.0

    1 review

    Dined on January 13, 2023

    overall1food2service1ambience2

    Service AWFUL, basically forgot we were there. Steak over salted

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on January 17, 2023We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. We have passed your feedback along to the upper management team for this location to ensure this doesn't happen again. Thank you!

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31. DK

    DarrellK

    Charlotte

    3 reviews

    vip
    2.0

    3 reviews

    Dined on January 13, 2023

    overall2food2service5ambience5

    We were extremely disappointed with the food this time…steak absolutely not worth $66..and the sea bass was bland…for a $180 dinner experience definitely not worth it

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on January 17, 2023DarrellK we are sorry to hear that you had a less than favorable experience. Your feedback is very important to us. Your comments have been passed along for review and will help us improve moving forward. Thank you!

    Report
32. T

    Tonya248

    1 review

    5.0

    1 review

    Dined on January 13, 2023

    overall5food5service5ambience5

    This was an excellent place to eat. My husband said the ribeye was the best steak he has ever had. The crab cakes were out of this world and the service was impeccable.

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on January 19, 2023Thank you for the great review! We strive to provide the highest and finest quality with regard to both food and service, not to mention hospitality, much like Ruth would have done herself. We hope to welcome you back in soon!

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33. JH

    JamesH

    Western NC

    1 review

    5.0

    1 review

    Dined on January 13, 2023

    overall5food5service5ambience4

    Our steak was very tender and the baked potato was hot.

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34. DD

    DonnaD

    Western NC

    4 reviews

    vip
    5.0

    4 reviews

    Dined on January 12, 2023

    overall5food5service5ambience5

    Such a relaxing atmosphere in the restaurant as we both enjoyed eating the hot bread served at the beginning of the meal. We had not quite finished our delicious Caesar salads when our steaks were brought to our table. Our steaks were served just as we had ordered, and topped with shrimp. One steak well done, the other medium well. The garlic mashed potatoes were steamy hot, and the butter just melted ever so slowly into the potatoes. We got our cheesecake dessert to go. Too full to eat it at the moment! Our server, Judy, was on top of everything. She made sure we had all we needed to enjoy our meal. She was courteous and very efficient. She got our to-go boxes, our wine bottle choice, and our bags.

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35. LF

    LucreziaF

    1 review

    5.0

    1 review

    Dined on January 12, 2023

    overall5food5service5ambience5

    Food was excellent server Julia was great! Overall experience for the birthday celebration was awesome! Thank you for the birthday graffiti on the table such a nice touch!

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on January 14, 2023We are glad to know you enjoyed your experience and we hope to have the chance to "wow" you again!

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36. OT

    OpenTable Diner

    New York Area

    1 review

    2.0

    1 review

    Dined on January 12, 2023

    overall2food2service2ambience3

    They need to pay attention to proper service and table management.

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on January 14, 2023We appreciate you writing about your recent visit with us. Guest satisfaction is of the utmost importance to us and your feedback has been shared with the local team so they can work to improve. Thank you for providing your feedback.

    Report
37. GW

    GaryWV

    Las Vegas

    8 reviews

    4.0

    8 reviews

    Dined on January 11, 2023

    overall4food5service3ambience2

    Birthday dinner

    Report
38. BS

    BassamS

    1 review

    5.0

    1 review

    Dined on January 11, 2023

    overall5food5service5ambience5

    Food was delicious, my cocktail took a couple of extra minutes but it was also excellent!

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on January 14, 2023Thanks for the great review! Hope to see you again soon.

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39. JM

    JoshM

    Charleston

    4 reviews

    4.0

    4 reviews

    Dined on January 11, 2023

    overall4food4service5ambience4

    Food was good but over priced

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40. m

    marym

    Charleston

    5 reviews

    2.0

    5 reviews

    Dined on January 11, 2023

    overall2food2service3ambience4

    Food was unseasoned and disappointing overall.

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on January 14, 2023marym thank you for your review. We are very sad to hear that you did not enjoy your most recent experience with us and we will work with our local team to improve. Thank you for your feedback!

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