Ruth's Chris Steak House - Harrah's Cherokee Casino & Hotel

Sort by

Filters

1. CA

   CAROLINEK

   Western NC

   1 review

   4.0

   1 review

   Dined today

   overall4food3service3ambience5

   We love Ruth Chris however this time there were issues with food and service we ordered med and med rare filets and they came shoe leather well done & med well the manager handled the situation well but the server well very nice was very very slow & forgot things

   Report
2. JT

   JenniferT

   1 review

   2.0

   1 review

   Dined 1 day ago

   overall2food1service2ambience3

   Worst experience we have had here. Will not be back. Food was poor quality for the price.

   Report
3. OT

   OpenTable Diner

   Mississippi

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   A wonderful place for a great steak!

   Report
4. LP

   LenP

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food4service4ambience4

   Outstanding food. Best steak you will find in a chain restaurant.

   Report
5. OT

   OpenTable Diner

   E. Tennessee

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Amazing meal with exceptional service!

   Report
6. JH

   JamesH

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Delicious food and atmosphere. Well worth it. We'll be back

   Report
7. d

   drichter

   Charlotte

   5 reviews

   vip
   2.0

   5 reviews

   Dined 3 days ago

   overall2food2service3ambience4

   Overall Ruth Chris is a good steakhouse. The problem we had last night was that when they brought my steak out, I requested medium temperature and it was cooked well done. It was so tough I could not cut through the stake to verify that the gray inside wasn’t just on the end and that it was actually pink in the middle where it should be. In doing so, I had to lift the steak up with the fork and knife to move it around it is up splashing grease all over my brand new Travis Matthew $100 golf shirt. After back-and-forth conversation with the manager, they eventually gave me a voucher for $50 towards any thing in any shop here at the casino. But there is nothing here that is a suitable replacement and it’s only half the value of the shirt. By the time my steak came, the side dishes we ordered were cold, my father had already finished his entire meal, and for some reason they brought out Cream spinach instead of a replacement dish of asparagus which we also did not eat. Instead of comping a significant portion of the bill or maybe even factoring in the cost of the shirt into reducing our bill plus a comp for the steak in the vegetables, I had to request that they remove the vegetables off the bill a cup of coffee that we were promised would be no charge, and still basically end up paying full price for our meal. With what amounts to a worthless $50 voucher.

   Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 1 day agoHi drichter, we are very sorry to hear that your experience was less than satisfactory. Your comments will be shared with the rest of the team.

   Report
8. ML

   MLR123

   Baton Rouge

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service4ambience4

   GREAT FOOD. DESSERT WAS NO MORE THAN A 3. HAD BREAD PUDDING, A LITTLE TOUGH FOR BREAD PUDDING.

   Report
9. JK

   JanetK

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   This was the first time Dining here. The hostess and server were friendly, smiling and genuinely beautiful people. They looked after us with exceptional care. We were celebrating our 50th Anniversary and the server made it extra special for us. We will definitely be dining here again!

   Report
10. SS

    SharonS

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food3service5ambience5

    Everything was great except for my fillet was burnt around the edges otherwise the shrimp cocktail was delicious and Caesar salad was great.

    Report
11. SW

    SusanW

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food5service2ambience5

    Food was terrific. As usual. Our table was in a perfect location. Fire nearby. Booth. Privacy. We loved the ambiance. For the first time ever at Ruth’s Chris. The service was way below par. We were left to ourselves. Had to ask to have table cleared. No one ever asked to refill wine or coffee. Had to walk to front station to get our bill. Felt like two old invisible women.

    Report
12. JP

    JeffP

    Western NC

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    Our server Solomon (I believe that’s right) was excellent. Always have a good experience dinning at this Ruth Chris and highly recommend this restaurant!

    Report
13. OT

    OpenTable Diner

    Western NC

    1 review

    vip
    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    Wonderful food and atmosphere, Jess our server was excellent.

    Report
14. DJ

    DavidJ

    Charleston

    2 reviews

    2.0

    2 reviews

    Dined 5 days ago

    overall2food2service3ambience3

    It was not up to their standards. This is not the first time I’ve experienced this in this particular Ruth’s Chris, but it will be the last. My steak was improperly prepared (filet ordered medium rare and delivered medium well and cut in half). The order was otherwise botched (wrong accompaniment), which was quickly rectified. My wife’s order (bbq shrimp) arrived cold and the chopped salad was a bit off. We live in Knoxville and dine at the Ruth’s Chris here with no issues. If they put up the brand and charge the prices, they should have the same quality. An aside, the prices for drinks are outrageous, really. Of course, this is across the brand.

    Report
15. HR

    HeatherR

    Las Vegas

    17 reviews

    vip
    2.0

    17 reviews

    Dined 5 days ago

    overall2food2service3ambience2

    Bartender yelled "F*ck you" at someone LOUDLY. My filet, ordered medium rare came out almost well done. Just was not what we are used to at Ruth's Chris.

    Report
16. G

    Gwennie

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    We loved the trio. Wedge salad was good size and delicious. Only complaint, which I wouldn’t call a complaint, is lack of cherry tomatoes. Steak was prepared and served sizzling hot and lobster was easy to eat. Creamed spinach excellent!!! We don’t usually get dessert with a meal because the amount of food is filling but the dessert was so worth it!!! We’ve never been let down with Ruth’s Cherokee.

    Report
17. ST

    SheilaT

    Naples

    33 reviews

    3.0

    33 reviews

    Dined 6 days ago

    overall3food2service4ambience2

    Asparagus and shrimp undercooked while steaks and potatoes overcooked. Not their finest evening. Sitting outside bathroom door was not the best ambiance either.

    Report
18. RT

    RonaldT

    Tampa

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    overall5food5service5ambience5

    We had the most precious waitress who looked after us in a great caring and helpful way. All the staff were very helpful. the food was great. a little expensive but blame that on Biden or Putin????

    Report
19. SF

    SteveF

    Jacksonville

    3 reviews

    1.0

    3 reviews

    Dined 6 days ago

    overall1food1service1ambience2

    Worst Ruth’s Criss experience yet! The steak was way over cooked ordered medium rare instead got well done. The fist we ordered was undercooked and still transparent. The offer to replace the fish was refused because after biting into a fishy, smelly, cold piece of fish, who wants to try another one. The steak was sent back and 20 minutes later was returned and was still over cooked. Never again!

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 2 days agoSteveF, thank you for your candid review. We hold ourselves to the highest brand standards for food quality and what you describe is not consistent with our standards. We appreciate you bringing this to our attention.

    Report
20. DR

    DavidR

    San Francisco

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    You know, it’s always great at Ruth Chris Steakhouse! We were 15 minutes late for our reservation, no problem! The whole staff are the best and of course The Food is alway the best!

    Report
21. MT

    MaraT

    Wilmington

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    overall5food5service5ambience5

    Was really nice. Waitress was awesome and was great recommending items on the menu.

    Report
22. KK

    KristenK

    1 review

    5.0

    1 review

    Dined on September 16, 2022

    overall5food5service5ambience5

    My first visit and I can say I will absolutely go back! Our server was fantastic, knowledgeable and friendly. Her name started with a D..maybe Devan? Long blonde hair. Kudos to her for doing her job with such class! The food was top notch as well.

    Report
23. l

    larrys

    Las Vegas

    1 review

    5.0

    1 review

    Dined on September 16, 2022

    overall5food5service5ambience5

    our server LAURA WAS OUTSTANDING SHE WAS FRIENDLY

    Report
24. FR

    FRANKLINW

    1 review

    5.0

    1 review

    Dined on September 15, 2022

    overall5food5service5ambience5

    The food was good, the Cheese Cake and Creme Brulee was excellent. The atmosphere was very relaxing. We will be going back

    Report
25. BC

    BobbyC

    1 review

    3.0

    1 review

    Dined on September 15, 2022

    overall3food2service3ambience4

    The portions was small and the food was very under cooked

    Report
26. AR

    AngelaR

    Greensboro

    55 reviews

    vip
    5.0

    55 reviews

    Dined on September 14, 2022

    overall5food5service5ambience5

    The manger Jennifer is amazing Marissa was our server! She was amazing. Love this place.

    Report
27. UW

    UWSdiner

    Nashville

    24 reviews

    vip
    2.0

    24 reviews

    Dined on September 14, 2022

    overall2food3service2ambience2

    We eat here regularly when we visit the casino and this visit was quite disappointing. The service was flat and inattentive, the food was just average and took forever to come up between the courses. It was just like eating at any kind of a restaurant with an extremely overpriced menu… We were very disappointed and we will think twice before eating here next month for our next visit…

    Report
28. JC

    JamesC

    1 review

    3.0

    1 review

    Dined on September 14, 2022

    overall3food1service5ambience5

    My filet was fatty, seemed like a lower cut of meat

    Report
29. GF

    GaryF

    1 review

    5.0

    1 review

    Dined on September 13, 2022

    overall5food4service5ambience4

    Professional staff who wait on you with a smile.

    Report
30. TC

    ThomasC

    Western NC

    8 reviews

    vip
    5.0

    8 reviews

    Dined on September 12, 2022

    overall5food4service5ambience5

    Service and food were very good except for the spicy shrimp. The appetizer came out with 8 shrimp and 1/2 lemon, no cucumber salad. Very disappointed in the appetizer this time. Otherwise, every else was great.

    Report
31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 12, 2022

    overall5food5service5ambience5

    We has a reservation and everything went well . Our waitress Candace was awesome. She went all out to get us what we wanted. Can’t wait to go back again.

    Report
32. OT

    OpenTable Diner

    Exclusive

    2 reviews

    5.0

    2 reviews

    Dined on September 12, 2022

    overall5food5service5ambience5

    Very good food and service.

    Report
33. SG

    SteGee

    1 review

    2.0

    1 review

    Dined on September 11, 2022

    overall2food2service4ambience4

    Pros: Server was great. Staff friendly. Cons: Food not up to par, especially for price. Crab cakes were the worst I've ever had - not seasoned, mushy. Mashed potatoes had large slices of potatoes/not mashed. A very different experience than previous visits, disappointing.

    Report
34. GM

    GeorgyM

    Raleigh

    6 reviews

    vip
    2.0

    6 reviews

    Dined on September 11, 2022

    overall2food2service3ambience4

    Overall - overpriced for quite mediocre food quality. Lobster bisque, mac & cheese and crab cakes were of an average diner quality. Maybe they've got a new chef but it was our last time there.

    Report
35. OT

    OpenTable Diner

    Western KY

    1 review

    3.0

    1 review

    Dined on September 11, 2022

    overall3food3service3ambience3

    Steak not up to usual quality. Taste was ok. Just tough.

    Report
36. OT

    OpenTable Diner

    Western NC

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience5

    We had the selection off the Ruth's classics menu and it was great deal

    Report
37. J

    Jann

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service4ambience5

    The food and wind were spectacular .. the waiter was very kind very knowledgeable but it was so busy that he forgot to bring our bread and he offered after dinner coffee and charged for it but was so busy he forgot to bring it .. he removed it from the ticket of course. He was outstanding at his job and very pleasant .. the place was just extremely busy. We were seated 15 minutes early. He made very good recommendations.

    Report
38. JS

    JanetS

    1 review

    5.0

    1 review

    Dined on September 9, 2022

    overall5food5service5ambience5

    Excellent, Jennifer and her staff went the extra mile to ensure our Anniversary was great! Thank you!

    Report
39. RO

    RONNIEC

    Atlanta

    37 reviews

    vip
    5.0

    37 reviews

    Dined on September 8, 2022

    overall5food5service5ambience5

    We have visited restaurant three times in the last two weeks. The food and service was very good. Jennifer and her staff work very hard, realizing they are very short on employees , Jennifer meets the guests and cleans tables, and assist in making sure the customer enjoys their dining experience. GREAT JOB!

    Report
40. OT

    OpenTable Diner

    Western NC

    1 review

    5.0

    1 review

    Dined on September 8, 2022

    overall5food5service5ambience5

    You must go there. The food and service is great.

    Report