Ruth's Chris Steak House - Harrah's Cherokee Casino & Hotel

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1. KG

   KimG

   Denver

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Wonderful experience! Ian was our waiter and he was fabulous! We ordered the shrimp cocktail, split a house salad, split a loaded potato and split a filet. Portion size was absolutely enough-we were stuffed and didn't ask for desert. This was probably the best meal I have had out in a very long time. The ambience was so nice. Our reservation was for 9:15 pm, a little later than I normally eat but the meal was a perfect temperature. The shrimp were perfectly chilled, the cocktail sauce amazing, the salad to die for, the filet cooked to perfection and oh my that loaded potato was unbelievable. It could have been the best part of the meal! We will definitely return and ask for Ian whose service was impeccable.

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2. KB

   KennethB

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Food was excellent and the server did a fantastic job. Great experience.

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3. v

   volagent

   Nashville

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Server did an excellent job. Thanks

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4. DD

   DonaldD

   Atlanta

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Very efficient and personable staff with great food

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5. OT

   OpenTable Diner

   Western NC

   2 reviews

   vip
   5.0

   2 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Always excellent nothing bad to say

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6. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Anniversary

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7. DP

   DaveP

   Western NC

   13 reviews

   vip
   3.0

   13 reviews

   Dined 5 days ago

   overall3food5service3ambience3

   I guess next time I will wear my Seven Stars Card around my neck so I get better service. As I looked around I noticed that the ones wearing them got better service and fresh ground pepper on their salads. I'm not mad at all. I just tipped our waiter like was a Gold Card. The 11 oz filet was off the chain good though. Cudos to the chef...

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8. B

   Brin

   Louisville

   3 reviews

   vip
   2.0

   3 reviews

   Dined 6 days ago

   overall2food1service2ambience2

   Long dinning experience and food was undercooked.

   Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 4 days agoThanks for your feedback. We’re sorry to hear we disappointed you. We’ll look into this.

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9. OT

   OpenTable Diner

   Atlanta

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Everything was excellent the tomahawk ribeye was cooked perfectly. Our server was very good and took great care of us.

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10. TB

    TonyBSW18

    Las Vegas

    9 reviews

    4.0

    9 reviews

    Dined 6 days ago

    overall4food5service5ambience5

    Our waitress was very pleasant and attentive. The kitchen was backed up and we waited longer than usual for our meals to be served but the waitress explained the situation and kept us updated. She did not hide from the fact of the delay and made sure we had fresh drinks and bread. The food was great when it arrived and we had a very enjoyable evening.

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11. OT

    OpenTable Diner

    Charlotte

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Everything was absolutely fabulous

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12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Servers were great. Food was fantastic. Front staff was very friendly and helpful.

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13. L

    Lisag

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1

    Third time in six months we’ve had bad service. Ordered a margarita and my meal at the same time, waitress stopped by 10 minutes later and ask me what was the drink i ordered? The surf and turf came quickly but i never received my salad or ahi tuna. I had to tell the waitress and she surprisingly said “oh wow wonder why they done that” I went to cut my medium rare steak and it was medium well, so I informed the waitress. She brought me another steak(bigger) and i be damned if it wasnt well done! The manager said he was very dorry and hes having a oroblem filling his staff….I'm so sick of hearing that! Do a better job of hiring people and pay them what they’re worth! Said a former customer.

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14. m

    marthar

    Nashville

    9 reviews

    5.0

    9 reviews

    Dined 7 days ago

    overall5food5service5ambience5

    Food was perfectly cooked.

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15. GA

    GaryA

    Charlotte

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food2service3ambience4

    The side items were cold. The waiter had too many tables assigned to him and could not check on us in a timely manner. (15 minutes without coming back to our table)

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16. MB

    MaryBethD

    Raleigh

    3 reviews

    3.0

    3 reviews

    Dined on November 24, 2022

    overall3food3service5ambience4

    The food was lukewarm at best! Apps & sides seemed left out for a while before served. Plates were not sizzling like always. I will go back to RC but not this location!

    Report
17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food5service4ambience5

    Food was great. They missed getting us one item we ordered, but did not charge us for it.

    Report
18. JT

    JannaT

    Greensboro

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food5service5ambience5

    The server was wonderful And very accommodating with our dietary requests

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19. GL

    GeorgeL

    1 review

    3.0

    1 review

    Dined on November 23, 2022

    overall3food3service3ambience4

    Lobster bisque was not good. Tasted like pumpkin. Steak knife wasn't sharp. Steak and shrimp had three (3) small shrimp just sitting on top of the steak.

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20. WM

    WendyM

    Western NC

    6 reviews

    vip
    5.0

    6 reviews

    Dined on November 23, 2022

    overall5food5service5ambience5

    We love Ruth Chris we eat here e dry time we come to the casino

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21. OT

    OpenTable Diner

    Western NC

    1 review

    4.0

    1 review

    Dined on November 23, 2022

    overall4food4service3ambience5

    Our steaks were perfect!!! Our sweet potatoes casserole was very dry I would not recommend. Instead i would recommend the lobster Mac cheese.

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22. JG

    JamesG

    1 review

    5.0

    1 review

    Dined on November 22, 2022

    overall5food5service5ambience5

    Everything tasted delicious and the staff were awesome !

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23. JT

    JonT

    1 review

    2.0

    1 review

    Dined on November 22, 2022

    overall2food3service1ambience3

    To start with I love Ruth Chris but this time they had items on the menu that was not available for reasons unknown to us and was items we looked forward to getting. Then my wife ordered a drink and the salads came before the drink and that is unacceptable, the waitress was either overwhelmed with tables or just that slow and for the price we pay we expect a lot more and quite frankly never had a bad experience at any Ruth Chris until last night. We will never go back to that location.

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on November 23, 2022JonT, hospitality is a source of great pride for our company and when a guest feels that he or she has not received the service that is the hallmark of the Ruth’s Chris name, we take those assertions seriously. We appreciate you bringing your concerns to our attention and will work to ensure this doesn't happen again.

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24. TE

    TEEs

    Atlanta

    4 reviews

    2.0

    4 reviews

    Dined on November 21, 2022

    overall2food2service2ambience3

    Drink service was slow. They were out of first wine we ordered but took 15 minutes to tell us after we ordered it. Food was not hot- the steak plates were not sizzling like normal Ruth’s Chris experience. They were out of lettuce so no wedge salads. Overall disappointing based on a better experience prior in June.

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 7 days agoWe truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. We have passed your feedback along to the upper management team for this location to ensure this doesn't happen again. Thank you!

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25. SF

    SheilaF

    Atlanta

    1 review

    3.0

    1 review

    Dined on November 21, 2022

    overall3food3service4ambience3

    I ordered lamb chops, which is my go-to at Ruth’s Chris. When ordering, I asked for mint jelly, as this is my favorite with lamb chops. Ordered medium rare. My husband ordered a NY Strip, medium well. When they brought dinners out, they didn’t bring any mint jelly. “Oh, sorry. We’re out of mint jelly.” WHAT? Why wasn’t I told this when I ordered? I totally would have ordered something different, had I known that. My husband’s steak came out medium rare instead of medium well. He’s too nice to complain. But it too came out different than what was ordered. Both plates were very good, but wrong. It’s not an inexpensive restaurant. No adjustment to the bill. The manager came over and apologized. I guess we expected some type of compensation, since service has been great over the years.

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26. OT

    OpenTable Diner

    Western NC

    1 review

    5.0

    1 review

    Dined on November 21, 2022

    overall5food5service5ambience5

    It was an amazing night. Food was awesome. Service was awesome.

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27. MH

    MichaelH

    Western NC

    1 review

    5.0

    1 review

    Dined on November 21, 2022

    overall5food5service5ambience5

    Great food and prompt service. Bethany was a great server.

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28. NS

    NancyS

    Western NC

    2 reviews

    5.0

    2 reviews

    Dined on November 21, 2022

    overall5food5service5ambience5

    If you're looking for a great steak dinner, this is the place to go! Fine dining at it's best!

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29. MR

    MikeR

    Savannah

    1 review

    4.0

    1 review

    Dined on November 21, 2022

    overall4food3service5ambience5

    Very nice except for the first time in our several visits our Filet was not good. Everything else as great as normal.

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30. P

    Puddintane

    1 review

    5.0

    1 review

    Dined on November 21, 2022

    overall5food5service5ambience5

    Excellent food, excellent server, Judy was great, personality plus.

    Report
31. OT

    OpenTable Diner

    Charlotte

    1 review

    2.0

    1 review

    Dined on November 21, 2022

    overall2food2service1ambience1

    Would never go back. Understaffed, extremely slow, food not cooked to temp, salads were the only good part.

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded on November 22, 2022We appreciate you taking the time to review us, despite the fact that we weren’t able to provide the best experience. Hope you’ll give us another chance in the future.

    Report
32. J

    Jules327

    Charleston

    13 reviews

    5.0

    13 reviews

    Dined on November 20, 2022

    overall5food5service5ambience5

    The manager, Craig, made our experience. He was attentive, helpful and displayed a genuine attitude of caring about the customers. We were very impressed with him and all the employees.

    Report
33. CB

    ChristopherB

    1 review

    5.0

    1 review

    Dined on November 20, 2022

    overall5food5service5ambience5

    It never disappoints food was great, service was great, the mood in the entire restaurant was wonderful. I have yet to have a bad experience here.

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34. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 20, 2022

    overall5food5service5ambience5

    Absolutely delicious meal. Cooked to perfection. Our waitress was very prompt and with a smile. I can not give and negative critique.

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35. B

    Brooke

    Western NC

    13 reviews

    3.0

    13 reviews

    Dined on November 20, 2022

    overall3food3service3ambience3

    Very slow service and food was not served on the hot plates like usual.

    Report
36. C

    Christines

    Raleigh

    7 reviews

    vip
    4.0

    7 reviews

    Dined on November 20, 2022

    overall4food4service5ambience4

    We had 7:00 reservations, we were seated in 5 minutes. Immediately after being seated Sutton, our waitress, came over to get our drink orders. Drinks came out fast and we ordered dinner, salad and soup came out in 15 minutes, we told the runner that it was fast and he thanked us for the compliment because he stated that they were under staffed and people complained every night. Dinner came out 10 minutes after we finished the first course. Food was good, service was great. I was concerned about eating at Ruth Chris again after reading some of the reviews but overall it was great.

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37. e

    edvankay

    Nashville

    21 reviews

    vip
    5.0

    21 reviews

    Dined on November 19, 2022

    overall5food5service5ambience5

    Our steaks were perfect and Jessica provided excellent service. Thank you.

    Report
38. LF

    LauraF

    1 review

    5.0

    1 review

    Dined on November 19, 2022

    overall5food5service5ambience5

    Food and service was above and beyond! Thoroughly enjoyed the meal.

    Report
39. LL

    LindaL

    San Francisco

    1 review

    5.0

    1 review

    Dined on November 18, 2022

    overall5food5service5ambience4

    Mitch was great server Steak was perfectly cooked and wine was nice

    Report
40. LS

    LarryS

    1 review

    4.0

    1 review

    Dined on November 18, 2022

    overall4food5service5ambience5

    No need to promote business casual dress at this location as noted on the website). Wear what you want, pajamas, fine, golf attire with hat, no problem. If you arrive early for your reservation (we were a party of 2 that arrived 15 min early to a reservation), plan to stand outside the entrance at the "check-in" point. Per hostess / host the bar was "full", can't go inside . However, we noticed other "walk ups" say something and were able to access the bar. We understand "regulars" and their relationship with the personnel. Guess COVID changed the acceptable attire. Food excellent - service good

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