Ruth's Chris Steak House - Greenville

Review summary

1. L

   Lisa864

   Charleston

   10 reviews

   5.0

   10 reviews

   Dined on September 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing way we spent our 24 year anniversary. The ambiance was incredible and the hospitality was amazing as always.
   

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   Ruth's Chris Steak House - GreenvilleResponded 1 day ago

   Thanks for the review, Lisa! We're thrilled to hear that you chose Ruth's Chris Greenville for your anniversary celebration. It's wonderful to know that you enjoyed the ambiance and found our hospitality to be amazing as always. We strive to make every celebration special, and it's heartwarming to hear that we succeeded. We look forward to welcoming you back for many more memorable experiences! Happy 24th Anniversary!! Megan Cromwell, Director of Guest Relations
   

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2. OT

   OpenTable Diner

   Charleston

   1 review

   2.0

   1 review

   Dined on September 23, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   Went here to celebrate my birthday. As we entered, the place itself was very basic compared to other Ruths Chris restaurants. It was dull but again it was Monday so understandable. We were greeted by waiter on the table explained everything and we ordered Crab cakes for appetizers, new york strip and fillet for entree along with lobster mac and cheese and sweet potato casserole on the side. Crab cake was alright, will rate 5.5/10, it was better when we added butter to it. Both Entree Steaks had no taste to it, we were told it will be cooked with salt pepper and parsley which pretty much how most places do, and when steak arrived it was just dumped on a plate full of butter ( no presentation at all). Upscale Places like this I go for presentation and was very disappointed. Anyhow I was expecting a good taste atleast like crispy on the outside, juice inside steak but that steak was chewy and soft, no crispyness or taste. Rate 2/10 (edible) Now comes sides, lobster mac and cheese, looked alright presentation wise not great but the taste was very bland, no flavors at all. Very disappointed. Sweet Potato Casserole was alright. The top layer was as filled with pecan crust and brown sugar. So every bite we took, we tasted only the crust like 80% of it and only 20% felt like sweet potato. For the first time, we bought a food in a restaurant and didn’t finish it. We tried adding salt and pepper to enhance the flavors to get to where we can at least enjoy a bit but It didn’t work. Manager of that place, kept on coming to our table with a horrible and dull energy. Stared at us as if we are not going to pay him or something. I think he was just checking on us but a simple smile would be nice. He made us feel very uncomfortable with his presence and energy. At the end, they did offer us complimentary chocolate mousse dessert for my birthday and that was the best part of whole dinner. That mousse was delicious! Overall, I never experienced 4 start restaurant this bad!!
   

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   Ruth's Chris Steak House - GreenvilleResponded on September 26, 2024

   Thank you for your detailed and candid feedback. We're truly sorry to hear that your visit to Ruth's Chris Greenville didn't meet your expectations. We appreciate your feedback on our food, particularly the crab cakes and the New York strip, and we're sorry to hear that they were not up to par. We also regret that you found our sides lacking in flavor. We strive to provide a great dining experience, and it's clear we fell short this time. We hope you'll give us another chance to impress you in the future with a meal that meets the standards we are known for and proud of. Megan Cromwell, Director of Guest Relations (864) 248-1723
   

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3. D

   Dorian

   Charlotte

   1 review

   5.0

   1 review

   Dined on September 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our wedding anniversary there. It was an awesome experience. The staff was very attentive and caring. The food was hot and fresh. Steaks looked beautiful and were tender and juicy. We will definitely go back.
   

   Ruth's Chris Steak House - GreenvilleResponded on September 11, 2024

   Dorian, thank you for your review! I am thrilled to hear that you enjoyed your celebration and that you were wow-ed by our food and service. I'll be sure to pass your kind words of praise on to the team! We look forward to welcoming you in for another meal soon! Happy Anniversary!! Megan Cromwell, Director of Guest Relations
   

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4. B

   Bill

   Western NC

   1 review

   4.0

   1 review

   Dined on September 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Saw sketchy reviews after making the reservation but decided to give it a try. We were very pleased with our food and service. It was a Sunday night and there were alot of open tables but we would go back again. I understand when paying higher prices your expectations should be met, and happily ours were.
   

   Ruth's Chris Steak House - GreenvilleResponded on September 11, 2024

   Thanks for visiting us and for taking the time to share your experience, Bill. We're thrilled to hear that you enjoyed your meal and the service provided. We pride ourselves on our food and service, and we're glad to know we met your expectations. We'd love to hear that 5th star from you; it's great to know that you'd consider us again, so hopefully we'll get that chance! We appreciate your feedback and look forward to your next visit! Megan Cromwell, Director of Guest Relations
   

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5. D

   Deb1830

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined on September 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Date night..Everything was very enjoyable and wait staff was very attentive but not intrusive.
   

   Ruth's Chris Steak House - GreenvilleResponded on September 26, 2024

   Thank you for the 5-star review! We're delighted to hear that your date night at Ruth's Chris Greenville was enjoyable and that our staff was attentive to your needs. We strive to provide a memorable experience for all our guests, and your feedback is a testament to our efforts. We appreciate your high ratings on food and service, and we're grateful for your patronage. We hope to see you again soon! Megan Cromwell, Director of Guest Relations
   

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6. F

   Frank

   Charleston

   13 reviews

   5.0

   13 reviews

   Dined on September 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food, service and ambiance were excellent. Looking forward to dining here again.
   

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   Ruth's Chris Steak House - GreenvilleResponded on September 3, 2024

   Thanks for the feedback, Frank! We're thrilled to hear that you enjoyed the food, service, and ambiance at Ruth's Chris Greenville. We strive to provide an exceptional dining experience for all our guests, and your positive feedback is a testament to our efforts. Megan is indeed an excellent server, and she will be so excited to hear you thought so as well! We appreciate your ratings on food, service, and value, and we're looking forward to your next visit. See you soon! Happy 34th Anniversary!! Megan Cromwell, Director of Guest Relations
   

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7. T

   Tasha

   Charleston

   1 review

   1.0

   1 review

   Dined on August 26, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I visit Ruth Chris once a month as it’s my favorite restaurant. Before the downtown locations was built I would visit this location and each time there was always something wrong with my order. Yesterday the food came out warm but immediately got cold. The garlic mashed potatoes were not done all the way. Overall, this location does not serve the best food downtown Greenville location never fails me. The food is hot the entire time you’re eating and you don’t have to send food back because of errors. If I could give any advice to a potential customer, I would advise them to go to the downtown Greenville location that serves the best food and the atmosphere is better.
   

   Ruth's Chris Steak House - GreenvilleResponded on August 30, 2024

   Thanks for visiting us so regularly, Tasha. We're sorry to hear about your recent experience. It's disheartening to hear that you found our food not up to your usual standards and that the temperature wasn't as expected. Regardless of which location you visit, you should still be able to receive the meal that you would expect and have come to love from Ruth's Chris. We aim to serve the best food at every location, and it's clear we missed the mark this time. We appreciate your feedback and will definitely look into this matter to ensure it doesn't happen again. Feel free to reach out to me directly if you care to discuss this visit further, as I would value the opportunity to personally apologize. Megan Cromwell, Director of Guest Relations (864) 248-1723
   

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8. S

   Sherelle

   Mississippi

   3 reviews

   5.0

   3 reviews

   Dined on August 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Morgan was outstanding! Very tentative, knowledgeable with all of the specifics of the menu and great customer service.
   

   Ruth's Chris Steak House - GreenvilleResponded on August 30, 2024

   Sherelle, thanks for visiting us at Ruth's Chris Greenville! We're thrilled to hear that you had such a positive experience with our service and enjoyed our food. We strive to provide knowledgeable and attentive service, and it's always rewarding to hear when we've succeeded. We appreciate your kind words and will be sure to share them with Morgan. We look forward to serving you again soon! Megan Cromwell, Director of Guest Relations
   

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9. J

   Joe

   Charleston

   3 reviews

   3.0

   3 reviews

   Dined on August 17, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   The food was amazing. The service was terrible. Very slow. We sat with water and bread for at least 40 minutes before we received the bottle of wine we ordered. The food came out just as slowly. I do not recommend this location
   

   Ruth's Chris Steak House - GreenvilleResponded on August 30, 2024

   Joe, thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed the food at our restaurant. However, we're sorry to hear about the slow service you experienced. We understand how frustrating it can be to wait for long periods of time, especially when you're looking waiting for a bottle of wine and a delicious meal. We will certainly take your comments into account as we strive to improve our services, but we hope you might consider giving us another chance to impress you in the future. Feel free to reach out to me directly so that I may personally apologize and try to make things right. Megan Cromwell, Director of Guest Relations (864) 248-1723
   

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10. S

    Samantha

    Charleston

    1 review

    2.0

    1 review

    Dined on August 17, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 4

    Surprisingly we had a very bad experience at Ruth’s Chris. Ever since we ate there for the first time three years prior we were really looking forward to our next time at Ruth’s Chris. We came to celebrate for our five year anniversary and despite having a reservation for 6:00pm we weren’t sat until 6:50pm. We then waited for another 5 min before our waiter came at which point they sped through an introduction, took an order and disappeared. Eventually our food came out. They flip flopped how they cooked the steaks, my wife’s was medium rare & mine was medium well which wasn’t how we ordered them. On 4 separate occasions we had to wave the hostess and other workers down to ask for water refills, boxes, our check, etc because our server was never around. There was a five minute period where we didn’t have water and the assistant server said he would bring water but then forgot about us so we had to reask. We also had to grab salt & pepper from a different table. We understand they were busy due to it being restaurant week but it was truly a very very disappointing experience from what could have been an amazing dinner. Normally we wouldn’t really care about the different things, but the fact that Ruth’s Chris touts being a top tier steakhouse, they should hold themselves to a higher standard, especially when we are paying hundreds of dollars for our meal.
    

    Ruth's Chris Steak House - GreenvilleResponded on August 30, 2024

    Thank you for taking the time to share this detailed feedback, Samantha. We're truly sorry to hear about your recent experience and understand your disappointment. We apologize for the long wait time and the mix-up with your orders. We understand how important special occasions are, and we regret that our inattentiveness and failure to recognize the details of your meal led to a visit that did not live up to what you were hoping for--and experienced on your previous visit. Your feedback is invaluable to us as it helps us improve, but I would value the chance to make things right. Feel free to reach out directly if you have a moment so that I can personally apologize. Megan Cromwell, Director of Guest Relations (864) 248-1723
    

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