We have eaten at other restaurants in this national chain (NY, Chicago, Princeton) and enjoyed the food and ambiance. Here, not so much. Maybe because it was father's day, the place was mobbed with lots of noisy kids. Since we had eaten so much (excellent) seafood during our Hawaiian vacation, we were looking for a good steakhouse for a nice change for our final vacay dinner meal.
Although we had a reservation, we were made to wait in the crowded dark and dingy waiting area where we stood (insufficient seating) while people, including staff, shoved past us. After being seated in the sparingly decorated dining room (which is broken up into a labyrinth of various rooms), we were ignored for a while until our young server, who was very pleasant, came to take our order. We were advised they were out of lettuce wedges, so we had a different salad. We both ordered rib eye steaks, done the same way (med). Mine was quite good .. large, juicy, tasty with a nice crust and done perfectly. My wife's steak, on the other hand, was half the thickness of mine, grey, and tough. Hardly a $58 steak. Outback serves up better at half the price. I ended up giving her half of mine.
To their credit, when we mentioned it in response to a passing "how is everything?" the server brought over the manager, and with one look he took it off the bill, but overall this was a really disappointing way to end our vacation, especially after experiencing some excellent meals at other places (esp La Mer) up to that point.
The food and service were great. I would have enjoyed it more if the music was more muted. It was a busy Father's Day and I realize seating was limited. However, we sat in the front of the restaurant, where people waited for their tables . It was also near the bar with music overhead and (2 televisions) going on.
Excellent food. Would have been a great evening if not for our waiter making snide comments about how much food we were ordering. My eating a dessert by myself, and about the women working at the front of the restaurant. He may have thought he was being clever, but he just cane across as mean spirited.
Excellent food & great service. Only downside was our table location. We loved that it was in a corner but there were no overhead lights so we used our cellphone flashlights to view the menus.
Was very good as always but ice cream scoop could’ve been larger!
Our server Sandy was fantastic. Always friendly and she makes sure your evening is special. We love the Osso Buco ravioli, that creamy sauce is so tasty. The BBQ Shrimps were perfectly cooked. As usual, the steaks we cooked to perfection, tender and so yummy. With the flaming strawberries, the evening was "spot on". I'm still full!
Great service from Mark and Matt. Thanks for taking care of us, also to Polly and all the staff.
The service was very good. The dining room was crowded however with large parties which made it feel a bit like a fishbowl. The food was very good, and the steaks sizzling as promised...however for $75 for a steak ala carte, they weren't THAT good. Unless invited back, I will continue to explore other options.
Waitstaff very attentive and ready to please.
They never disappoint. The service is friendly and efficient, and the food is delicious.
We came in on a Thursday Night to celebrate Retirement
Service was excellent with David and the rest of the Team
The food was good overall , although not really spectacular
All in all a good dinner
Amazing Experience at RC for our anniversary...we we’re very well taken care of for the 1 hr and a half that we were there...we were given a special table tucked away from a lot of others tables which was nice treat to say the least...we’re given complimentary champagne...best steaks my wife and I have ever eaten...will be coming here for more special occasions in the future!
This was a birthday dinner for my wife, who surprised me with choosing Ruth Chris (one of my favorite restaurants in Honolulu); it was practically a gift to myself. The staff was very accommodating, when we asked for booth instead of a table, and George, our waiter was excellent, with his wine pairing recommendation. They provided us with a "birthday" champaign to start and a strawberry flambe (over ice cream) to end. In between we enjoyed a fantastic steak dinner (fillet and bone-in ribeye), with sides and all the fixings.
Best steak in Hawaii, worth the price!
We come here every year for our Anniversary . Server Kevin was GREAT !! RC is our favorite place to dine for our anniversary . Not only is the food excellent - but the service is unbeatable ! All the staff there is so friendly and accommodating . I am never disappointed !
Food was excellent and service was superb! The flavor and tenderness of our steak paralleled the Kobe beef I have tried in Japan and Australian beef I tried in Brisbane. We were celebrating our anniversary and were greeted with a “Happy anniversary” upon arrival to the restaurant and every staff we interacted with also greeted us a happy anniversary. Our server Keola provided the perfect amount of attention. I have not experienced this caliber of service anywhere else throughout Hawaii. Compliments to the chef and staff!
The service compliments the food, George my waiter for the last so many years is always friendly, cordial and very pleasant and his service is simply great. The ambiance is excellent and the overall experience has always been superb.
Food was great. My husband and I were happy with prompt service. The food came out timely versus everything at once or too long on a course.
We had no complaints
My dinner was great. I was greeted with a smile and seat promptly. Waiter George was respectful and caring.
Ribeye was exceptional as always.
バースデーで使いましたが 通された部屋がうるさく…会話ができないので 席を変えていただきました。何回かきて美味しいかったのでバースデーで使いましたが 今回は少し残念でした。
Steaks were great. Get anything bone-in. Mashed potatoes are excellent. Chris our server made the food even better.
From start to finish..the moment we stepped thru the door we were greeted by a very pleasant Sidney...our server Chris made the evening awesome...excellent and professional service. I won’t comment on the service standards provided by the runner or bus person...
They offered special service for celebrating honeymoon
Excellent service, our server was Chris, good food, appreciated the birthday wine and dessert.
Always consistent excellent and attentive service staff. Steaks very consistent.
I don’t usually leave reviews but would like to say that their service was exceptional from beginning to end!!! The steak and sides were all perfect as well. Thank you so much for a great experience. Will definitely be back and recommend this Ruth’s Chris location to friends!!!
Service was great and food was awesome, never disappoints. A little pricey but worth every penny. Looking forward to returning on the next "special occasion".
Outstanding Mother’s Day dinner.
We had always heard about Ruth's Chris Steakhouse, but never made it to the restaurant until about six months ago. The quality of food is excellent. The quality of service is excellent. Honestly, they treat us well, and so this place has now become our go-to for special occasions. Who doesn't love an amazing steak? Our waiter, Keola, was fantastic and he remembered us from our visit a few months ago. One of the managers, though her name escapes me at the moment, also remembered us, and genuinely thanked us for coming back. She also took care of our desserts because both my sister and I were celebrating our graduations (doctorate, and juris doctor). We will definitely be back, and it is certainly worth the drive to Restaurant Row.
Great food and atmosphere
Great food! Great service!
It was very nice and welcoming. Food was great and service was amazing.
We had to wait for the reservation for 15 minutes for unknown reason, but the waiter greeted us with pleasant smile and the food was delicious.
The filet was found to be a little too much for the lady but good enough.
Overall, the dinner experience at Ruth's Chris was fabulous.
Steaks are the best anywhere...grilled to perfection, just how you order it. Never been disappointed in the food prep. I noticed that the appetizer selection is mainly seafood, would be nice to have a few more non-seafood types. Since my step daughter is allergic to seafood, I noticed the meager selection. Other than that, everything was superb. The steaks beat out Morton's, Hy's, and Wolfgang....The best ...!!!!
Initially I was a little upset because made reservations for 7:15 pm but wasn't seated until 7:50 pm. Also waited for an additional 25+ minutes to have someone come and take our order. The management staff came by to our table and apologized. Also they comp all 3 of our appetizers. After we got our food the evening seems to go well. I was just surprised at the service because it normally is NEVER like this. Would I recommend my family and friends to come her most definitely. All in all the food, ambiance, and staff are awesome.
As per usual, the food and service were amazing. Our table, however, was right near the walkway and very inconvenient.