Ruth's Chris Steak House - Downtown Honolulu
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Management(mark) was great a long with my server Taylor. The host Emily was even great and showed great customer service throughout the whole time. I was new to visiting in Hawaii and the dinner here just topped it off.
Dishes were well seasoned and well plated, salads served on chilled plates and steaks served on sizzling plates. Busy restaurant with good teamwork. Excellent dinner. Enjoyable evening.
It was so great
When i wrote honeymoon on the opentable
They gave me free Champagne & free dessert
Server was kind and the steak was great❤️👍
Exceptional service and food! The service and staff were extremely friendly and attentive and the quality of the food was superb. We also went for the early dinner special, which was a great deal!
Worst service of any Ruth’s Chris we’ve been to. Incredibly slow, and got order wrong. Left dirty silverware on table rather than clearing it away. Our table was basically in a hallway rather than a dining room. We should have asked to change, I suppose. Overall, a huge disappointment.
Please rest assured that in this Ruth's Chris, as well as all others, our intention is to provide the highest and finest quality with regard to both food and service, not to mention hospitality - much like Ruth would have done herself. Please reply to us directly, or private message us with your contact information, including a phone number, so that we can further address your concerns. We hope you will give us another chance. Thank you!
The food and service was excellent. The hostess and manager were very delightful to speak with. The facilities are looking a little old, otherwise I would highly recommend. The bread pudding dessert was to die for.
Service was outstanding
Steak was cooked as ordered and sides of course was yummy.
The entire experience at Ruth's Chris never disappoints.
Everything was great. Our server, Polly was excellent. The busser (can't remember her name) was excellent too.
Ordered a fine bottle of Italian wine, it never showed up, after 60 minute waiter admitted the barman couldn't find it. No apologies. Steak great, Creamed spinach cold, string fries cold and overcooked, steak
great but so was the bill and the waiting for food and wine that never arrived. Never a word of apology.
I'm an avid fan of Ruth's Chris and have been at many of their locations throughout the country. I'm now living in Honolulu and have been there four times prior to this visit. We went on New Year's Day, ordered the Petit Filet, and it was excellent as usual. Everything else ordered was fine, except for the French fries. They were more than overcooked, closer to burnt; they should not have been served, and we should have asked that the item be sent back. It's generally not a good policy to return food to the kitchen for several reasons, so we accepted them as served.
Appetizers and salad were excellent, along with very god service. I'll admit we should have spoken up and returned them, but I'm wondering why they were allowed to come out of the kitchen in the first place.
The steak is excellent and the baked potato is the best I've ever tasted. Service could be better; falls short of other higher end restaurants.
It's our favorite place to relax after work. Food is great! Service (Erin) EXCELLENT! Always greeted by the hostesses with a smile, the manager usually comes by and checks on how things are, Erin and the other waiters/waitresses are very attentive, polite and efficient!
It was our first time at Ruth’s Chris and we expected great service for the amount of money we were paying for the meal. Our waiter acted and treated us as if we were in a diner. And when it came time to pack up our leftovers, I asked the waiter if I could have a small container for the hollandaise sauce. He just took the sauce and poured it on a piece of foil and folded it like a ball. It just felt a little ghetto to me. Not at all what we expected in the service.
Thank you for taking the time to share your comments. This is certainly not how we wanted your visit to go. We'd like to learn more -- please consider sending us your contact information, including a phone number so that we can reach out to you directly. Thank you!
Main meal brought to table while still eating apps,
Bone in strip was over cooked (ordered medium rare and it was medium plus). Waiter offer better knives once he knew timing was terrible. Why can’t I get a good knife to start out. The upgrade knife was still not so sharp. Not up to standard for RC!
We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. So we can learn more, please consider sending us your contact information, including a phone number. Thank you!
We had a reservation at 7:15 we showed 7:14 then waited for 2 minutes then hostess showed us to our table. Guest were seated at a table next to us about 10 minutes after us.. we were told server would be with us soon.. we got water and bread .. no server came to us. She went to to the other table that sat later at about 7:30 and while we waited I got u and went to the bathroom it was 7:37 .. while I was in the bathroom manager came to our table and asked how everything was and my boyfriend who hates to complain tells her well no ones come to us .. she gets us complimentary champagne and ask what we can be started with ... she names off a few things and boyfriend say ok shrimp appetizer would be cool.. after that we waited to Ofer our food and we were charged for the shrimp appetizer in which were pushed to order something to get to our table ASAP... wasn’t the beat experience as we work in hospitality and our kids and families do also.
Thank you for your feedback. We hold ourselves to the highest brand standards for food quality, atmosphere and service. We do hope you'll consider giving us a second chance to make a great impression. Should you wish to discuss your concerns in greater detail, please with your contact information including a phone number.
Ruth’s is always consistent and wonderful.
We’ve been here a number of times. Quality and service seems to be declining. Filet mignon was brought out COLD and waiter initially responded that it was medium rare??
The service, food and atomosphere was wonderful.
Happy Birthday Dinner
Great service, super accommodating. We were running late for our reservation and they were so kind and accommodating to us. I really appreciated this kind gesture as it was our anniversary.
The service is excellent, the Manager Debra is very nice and goes around to greet customers and make sure we feel welcome. The food is superb, the best steak in town!
Excellent food with excellent service! Special Thank you to our server Koa!
So fantastic dinner. Thanks for giving us beautiful moments. Happy honeymoon.
We had a great a time, service was flawless food magnificent, the only downside was the next table had 12 people sitting what it seemed to be a business meeting that turned out to be something else, with gentleman using profanity and they were loud, that killed the mood. Other than that it was good.
I had a good birthday dinner with my family. Our server Justin was great!
We celebrated our 2 year anniversary and it was amazing! Great service and they provided complimentary champagne, dessert, and a card with a $20 gift certificate. They even sprinkled rose petals on the table! Food was perfect! First time here and I’ll be coming back for sure!
Great for a dinner out with friends or any special occasion.
Friends birthday it was a fun evening
They made our anniversary dinner special. Service and food were exceptional as always.
Service was exceptional, overall it was a fantastic birthday celebration location for our small family
Our waiter David was wonderful! The special birthday treat for our son was much appreciated. Petit filet minion was outstanding! Three of us shared the appetizer, salad, and au gratin potatoes which was just right along with individual steaks! Thank you! Happiest holidays!
Always amazing, never disappoints