Permanently Closed - Ruth's Chris Steak House - Charleston

4.2
1047 Reviews
$31 to $50
Steakhouse
This restaurant is permanently closed. An iconic American steakhouse with New Orleans flare, Ruth’s Chris delights steak enthusiasts around the world with their custom-aged, USDA Prime steaks, served with their signature sizzle and legendary hospitality. Whether you are looking to treat yourself to an extraordinary cut of steak, such as the classic New York Strip, or you simply want to unwind with a handcrafted, vintage-inspired cocktail, Ruth’s Chris Steak House is the perfect place to indulge your senses in sizzling style. Conveniently located in the heart of Market Street, Ruth's Chris offers private party accommodations for 10 - 80 guests. Reservations are recommended.
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What 1047 people are sayingWrite a review
Overall ratings and reviews
4.2based on recent ratings
4.4
food
4.3
service
4.2
ambience
3.9
value
Noise · Quiet
74% of people would recommend it to a friend
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tonyf
1 review
Dined on March 11, 2020
Overall2food3service4ambience3

I had never heard of Ruth’s until my daughter bought a gift card for my wife and I. She sent a $150 card which covered our meal and an extra dessert to bring home. I was somewhat skeptical when I discovered it was a chain restaurant but was hopeful. All I can say is I’m glad I didn’t have to pay for the meal. Food was mediocre at best. I had a ribeye and mashed potatoes. The steak was cooked as ordered and was okay. I am still not sure the mashed potatoes weren’t instant. Very uninspiring meal. My wife had a filet and she likes her meat well done, so it’s not surprising that her steak wasn’t very tender. But she has had filets at other places that were amazing, also cooked well done. I wont waste anymore time on the food. Ridiculously overpriced.
We did eat in the bar, because the dining room only had one server who was overwhelmed with a few tables. That being said, it turned out to be a perfectly quiet environment for the two of us with a corner table and only a couple of other people in the bar. And the bartender was on point with service and very friendly. The young man that brought our food however almost made me laugh out loud as he tried to figure out how to pick up the hot plates off the serving tray with a cloth napkin. He looked like he had never served before. Maybe he hadn’t.
All in all, $180 for two including tip had me scratching my head and wondering why anyone would go back there. Come to think of it, it was pretty empty. I just figured it was because it was a wednesday night and mid March.

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on March 14, 2020

Thank you for taking the time to rate your experience. I’m sorry to see that we did not live up to our highest brand standards. So that I can personally apologize and do what I can to assure that you give us a second chance to make a great impression I encourage you to reach out on our direct line. 843-793-4224. Warmest Regards, Brenten Weeks, General Manager

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AL
AnnL
1 review
Dined on March 10, 2020
Overall3food3service2ambience1

Our server had a huge party to take care of along with the two of us. Probably 10 people. She apologized and did the best she could but, it was not the dining experience that we had looked forward to.

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on March 14, 2020

Thank you for taking the time to rate your experience. I’m sorry to see that we did not live up to our highest brand standards. So that I can personally apologize and do what I can to assure that you give us a second chance to make a great impression I encourage you to reach out on our direct line. 843-793-4224. Warmest Regards, Brenten Weeks, General Manager

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BH
BrooksH
Charleston
6 reviews
Dined on March 7, 2020
Overall4food4service5ambience3

Clear glass windows in main dining room allowed ever car headlights to shine directly in on us. Not a pleasant experience.

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on March 14, 2020

Thank you for taking the time to rate your experience. I’m sorry to see that we did not live up to our highest brand standards. So that I can personally apologize and do what I can to assure that you give us a second chance to make a great impression I encourage you to reach out on our direct line. 843-793-4224. Warmest Regards, Brenten Weeks, General Manager

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CG
ChantayG
Charleston
1 review
Dined on February 29, 2020
Overall5food5service5ambience5

My family came here to celebrate my parents 36th wedding anniversary 2/29. There was a gift on the table for my parents when we arrived. Our waitress was wonderful and also knowledged my parents anniversary. It was Great to celebrate with my parents on their exact wedding anniversary date at this Wonderful location.

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on March 2, 2020

Thank you so much for your 5 star review Chantay! We are so glad you and your parents had such a fabulous experience dining with us for their anniversary. Thank you for choosing us to help celebrate such a special day! We hope you come to pay us another visit soon. Thank you for your feedback! Kind regards, Brenten Weeks, General Manager

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S
Shell
1 review
Dined on February 28, 2020
Overall5food5service5ambience5

My customer service was excellent, food was fantastic,also my resturaunt scenery was good ....

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on March 2, 2020

Shell, thank you for your 5 star review! We are absolutely delighted that you had such a fabulous dining experience with us. We appreciate your feedback and can not wait for you to pay us another visit! Many thanks, Brenten Weeks, General Manager

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G
vipGeorge
Columbus
31 reviews
Dined on February 22, 2020
Overall4food4service5ambience3

We did not get seated for almost 40 minutes after our reservation time. Not sure why but it looked as if they were short wait staff for the peak dining period. Bar staff took care of us in the meantime. My dinner was great and cooked perfectly —-the New York Strip. My wife ordered the tournedos of beef topped with shrimp. The shrimp and beef were as dry as could be. Not good and obviously not something to enjoy. Once we did finally get seated, our waiter was absolutely great but know the restaurant at that point had started emptying out—-as were the last to leave the restaurant.

ST
StevenT
1 review
Dined on February 22, 2020
Overall3food5service2ambience5

Probably having a bad day. But management missed an opportunity to step in and take care of a bad start. we waited 45mins for our table. reservations for 7:30pm seated at 8:15PM

OT
OpenTable Diner
Charleston
2 reviews
Dined on February 22, 2020
Overall5food5service5ambience5

My wife and I went for her birthday and the service couldn’t have been better. The food is was amazing steak was superb. Truly a delight dining in this establishment WILL be back!

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on March 2, 2020

We are delighted to hear that you had such a fabulous experience with us for your wife's birthday! We can not wait for you to come back and dine with us again in the near future. Warm regards, Brenten Weeks, General Manager

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OT
OpenTable Diner
Baltimore
1 review
Dined on February 22, 2020
Overall5food5service5ambience5

35th Wedding Anniversary. We were greeted by the Manager on Duty. He walked us to our table and departed with congratulations. Our server was very attentive and professional. Perfect dinner.

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on March 2, 2020

We are so glad you chose to celebrate your special day with us here at Ruth's Chris, and even happier to hear you had such a fabulous time dining with us. We hope to see you again soon. Many thanks, Brenten Weeks, General Manager

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OT
OpenTable Diner
Charleston
13 reviews
Dined on February 19, 2020
Overall5food5service5ambience5

We had an amazing meal! I Definitely recommend the truffle butter topping to the steak!! Lyonnaise potatoes were fantastic!

DE
DouglasE
1 review
Dined on February 15, 2020
Overall5food5service5ambience5

Very pleasant experience, waiter and trainee were very attentive, informative and added to the experience. Need to state on menu which items are cooked in bacon grease or pork products!!!

OT
OpenTable Diner
Charleston
4 reviews
Dined on February 15, 2020
Overall5food5service4ambience5

As always it was a pleasure dining At Ruth’s Chris. We had friends from out of town and it was their first time eating there and they loved it.

S
Sewe
E. Tennessee
6 reviews
Dined on February 15, 2020
Overall3food2service4ambience3

I have been to Ruths Chris before , they fell down on there job. My wifes steak was so tuugh she would not eat eat it .They did credit back the cost , but that is not what should happen at a restaurant like Ruths Chris

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on February 20, 2020

Thank you for your honest review Sewe! I am so sorry to hear that we did not live up to the expectation of our brands standards. I would love the opportunity to talk to you more about your experience so that I may personally apologize and attempt to make things right so that you might consider giving our establishment another chance. You can reach me directly at (843) 793-4224, I am looking forward to hearing from you! Kind regards, Brenten Weeks, General Manager

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r
robertc
1 review
Dined on February 15, 2020
Overall5food5service5ambience4

been to ruth chris's on more than a few occasions and it is always a great experience ! we go maybe once a month , and will continue to I'm sure .

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on February 20, 2020

Thank you for your kind words and loyalty Robert! We appreciate your feedback and are looking forward to seeing you again soon! Kind regards, Brenten Weeks, General Manager

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OT
OpenTable Diner
Charleston
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Great everything was great

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on March 2, 2020

We are so glad you enjoyed your experience with us! We hope you come back and dine with us again soon! Many thanks, Brenten Weeks, General Manager

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e
ekeys1221
Charleston
2 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

Service was amazing! Food was amazing!

JT
JulieT
Charleston
2 reviews
Dined on February 14, 2020
Overall4food5service4ambience4

A group of 4 of us dined here for Valentines Dinner, including myself, my adult son, my sister and her husband. When we arrived and tried to get Valet parking we were told it was full (at 7:15), and had to park a block away in a parking garage. Upon arrival at the restaurant at our reserved time, we had to wait for about 15-20 minutes for our table. Once seated, we again waited about 15 minutes before getting our water and drinks and bread, then another 20-25 minutes before the appetizers arrived. Followed by another several minutes wait for our dinner to be served.
The food itself was outstanding and perfectly prepared, cooked and presented. We only had dinner, no desserts. The server was very attentive and kind, and he did an outstanding job. The noise level was a bit loud as there were several tables of 7-11 people close by. From start to finish we were at the restaurant over 2 hours. All of this waiting is understandable given the holiday. But next time, I think we will come again on a less crowded night to have an overall better experience.

RC
RileyC
1 review
Dined on February 14, 2020
Overall5food5service4ambience5

Service was a little slow, but it was valentines, so very understandable, food was amazing, was not loud at all, had a very enjoyable time at Ruth Chris

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on February 20, 2020

We are delighted to hear that you had such a positive experience with us on Valentine's Day! Thank you for your feedback! Kind regards, Brenten Weeks, General Manager

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CY
CYNTHIAK
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Staff great, food fantastic. Everyone was so attentive.

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on February 20, 2020

We are so happy to hear that you enjoyed your experience with us on Valentine's Day. Thank you for your feedback! Regards, Brenten Weeks, General Manager

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AM
AshleyM
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

The food was very expensive, but 100% worth it. They made the perfect Valentine’s Day atmosphere, and the service was incredible. We felt like royalty just for one day.

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on February 20, 2020

We are so glad to have helped make your Valentine's Day that much more magical! Thank you for your kind words. Warm regards, Brenten Weeks, General Manager

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AW
AmyWalt101110
Charleston
4 reviews
Dined on February 14, 2020
Overall1food1service3ambience3

My Ruth’s Chris experience was not a pleasant one, My wife and I visited the Charleston South Carolina establishment 02/14/2020.
The hostess was not welcoming, she was very short and unaccommodating and it almost seems if she didn’t want to be at work.
Our waiter was nice and friendly, he wasn’t familiar with the menu so questions we asked were met with hang on let me check. But he was very polite and we didn’t mind that about him.
Our appetizer selection was the spicy shrimp and it left a lot to be desired. The shrimp were butterflied to give the appearance of having more than just 5 shrimp on the plat that cost $20.00. Also there wasn’t any spicy sauce on the shrimp they put it on the plate to make the plating look good, but the shrimp were bland, and there wasn’t any sauce for them to rescue them back to flavor town.
My wife ordered the bone in filet, and when it came to the table, we saw that someone had already cut in the steak, probably to check the temperature.
She cut into that filet and it was dark purple on the inside, so the waiter apologized and said they would make a new one. Five minutes later the same filet came back to the table cut up even more just butchered looking and not new as he promised.
We also ordered Lobster Mac, again not good. I have eaten a lot of lobsters in my day and I never knew lobster could have a fishy taste to it, but the lobster in that mac was FISHY.
The loaded baked potato was big but the bacon they used tasted like cheap bacon bits from the grocery store and just ruined the flavor of the potato.
$330.00 spent on this meal and it’s safe to say I don’t think we would be back. The floor manager came and said hello to us but never apologized for the muffed up $65.00 filet nor did he check on the table and see if it was better the second time it came out. There’re better places to go, I’m going to stick with my favorite on king street and this was clearly my punishment for going astray.

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on February 17, 2020

Thank you for your candid review Amy. I am sorry to see that we did not live up to our highest brand standards. So that I can personally apologize and do what I can to ensure that you give us a second chance, I would love to have you reach out on my direct line so we can discuss your experience in further detail. 843-793-4224 I hope to hear from you soon. Warmest Regards, Brenten Weeks, General Manager

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JS
JohnS
Charleston
7 reviews
Dined on February 13, 2020
Overall5food5service5ambience5

Always great food great atmosphere and really great service. A awesome place for special occasions and holidays highly recommended.

b
vipbill1966
Columbus
38 reviews
Dined on February 13, 2020
Overall5food5service5ambience5

Celebrated 51st anniversary. Very nice evening with a special thanks to Breanne

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on February 20, 2020

We are delighted to hear you enjoyed your meal with us Bill! Thank you for choosing us to help you celebrate and for your positive feedback! Regards, Brenten Weeks, General Manager

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P
Pattispoints
Western NC
25 reviews
Dined on February 12, 2020
Overall5food5service5ambience5

The porterhouse for two was fantastic along with the sides we selected. $105.00 was steep for meat that did have dat on it but what meat was without that was outstanding. We think we would forgo ordering this again and choose separate steaks in the future. Scott, our server, was so attentive and fantastic with wine selection. We loved our dining experience.

OT
OpenTable Diner
Richmond
2 reviews
Dined on February 8, 2020
Overall5food5service5ambience5

It was my first time, but it will not be my last. Excellent experience.

OT
OpenTable Diner
Charleston
1 review
Dined on February 8, 2020
Overall4food4service5ambience4

Expensive but very good!

AJ
AshleyJacks0n
Charleston
2 reviews
Dined on February 8, 2020
Overall5food5service4ambience5

Phenomenal cocktails and fresh seafood!

SH
SteveH
1 review
Dined on February 7, 2020
Overall3food3service5ambience4

while it was nice & service was good it just didn't live up to all the hype .just a fancy longhorn at twice the price

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on February 20, 2020

Thank you for your feedback Steve! I regret hearing that you were not impressed with our establishment or your experience with us. Please reach out to my direct line so that I may personally apologize and attempt to make things right at (843) 794-4224. I am looking forward to hearing more about your experience and where we might be able to improve. Kind regards, Brenten Weeks, General Manager

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OT
OpenTable Diner
Charleston
1 review
Dined on February 1, 2020
Overall2food5service3ambience1

When this reservation was made I requested a seat by the fireplace and a birthday recognition for my son’s 19th birthday both of which were not done. I had to remind the hostess about my son’s birthday when it was obvious that this had been forgotten. The chairs we sat in were in disrepair. The restaurant was obviously short staffed. I have a been a Ruth Chris fan and reliable customer but would not go back to this restaurant.

OT
OpenTable Diner
Charleston
1 review
Dined on January 19, 2020
Overall5food5service5ambience5

Absolutely delicious! The sweet potato soufflé was the best I have ever eaten in my life. All the food was quick to come out after ordering and everything was mouth watering.

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on January 22, 2020

Thank you for your five star review! I am thrilled to have your support and I look forward to welcoming you back again soon for another top-notch experience. Warmest Regards, Brenten Weeks, General Manager

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IG
IreneG
1 review
Dined on January 18, 2020
Overall2food4service1ambience2

We went to Ruth Chris for restaurant week. The food was delicious. I had a salad, an amazing chicken dish and the bread pudding. My fellow diners had some sort of fish soup, steak with shrimp and the bread pudding. We were all very happy with I food food. The service was terrible. Our waitress, when she did pay attention to us, seemed to have her mind on something else. After we finished our entrées, she came over and said she would be back to clean up our dishes. She never came back. We waited 35 minutes until we got a busboy to come over. We asked him to find our waitress, but instead the manager came over. We explained what was going on, and she had somebody clean up our table and bring us dessert. When the manager brought our bill, she also gave her business card to us. She said she would like us to come back to the restaurant and we should call her when we do. We did not know what that meant. They did not comp any of our meal, and I am not sure that if we came back again they would comp that meal. While the food was good, the service was not. With so many restaurants in Charleston to pick from, I do not see any reason to go back there.

H
Hitman
Charleston
2 reviews
Dined on January 18, 2020
Overall4food5service2ambience3

Great steak. All the food was terrific. Unfortunately the waitress could have been a little better.

KH
vipKatherineH
Charlotte
9 reviews
Dined on January 18, 2020
Overall2food2service4ambience4

Apparently “Restaurant Week” is not a good time to patronize Ruth’s Chris. The quality of the food was far below expected and what we typically receive at the restaurant.

MS
vipMichaelS
Charlotte
11 reviews
Dined on January 13, 2020
Overall3food4service3ambience4

I was a little disappointed in the manager. Waiter was fine but the entire experience was not up to normal Ruth’s Chris standards.

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on January 16, 2020

Thank you for your candid feedback. I am disappointed to see that your experience did not live up to expectations as well as our highest brand standards. So that I can personally apologize and do what I can to ensure that you give us a second chance to make a great impression I encourage you to reach out on my direct line at 843-793-4224. Warmest Regards, Brenten Weeks, General Manager

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OT
OpenTable Diner
1 review
Dined on January 12, 2020
Overall2food1service3ambience3

Steak was overcooked and looked as if the filet was cut in half through the middle. Extremely thin to be a filet. Won’t be back.

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on January 16, 2020

It appears that I mistakenly typed in the wrong area code please reach out to us at your convince at 843-793-4224. I hope to hear from you soon. Brenten Weeks, General Manager

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LE
LelaE
1 review
Dined on January 12, 2020
Overall1food1service1ambience1

Big disappointment. The chairs are peeling, service extremely slow even with only a few people in the restaurant. The food was cold, the bread was hard and no way fresh. It was presented very sloppy. We had such a wonderful experience at the one in Atlanta so very shocked at how different this one was. The best part of the experience was the Valet attendant, he was very nice and professional.

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on January 18, 2020

Thank you for voicing your concerns. I am disappointed to see that we did not live up to expectations as well as our highest brand standards. So that I can personally apologize and do what I can to ensure that you give us a second chance to make a great impression I encourage you to reach out on my direct line at your earliest convenience . 843-793-4224 I hope to hear from you soon. Warmest Regards, Brenten Weeks, General Manager

Report
OT
OpenTable Diner
Charleston
1 review
Dined on January 12, 2020
Overall5food5service5ambience5

Great time wonderful staff

Ruth's Chris Steak House - Charleston - Permanently Closed
Responded on January 14, 2020

Thanks for the stars! I am delighted to know that you had a wonderful evening dinning with us. I look forward to welcoming you back again soon for another great experience! Warmest Regards, Brenten Weeks, General Manager

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G
vipGr0739595
Charlotte
5 reviews
Dined on January 11, 2020
Overall5food5service5ambience5

Tomika is awesome!! 2nd week in a row we have sat at one of her tables. She is who I will ask for every time.
We all love her. Do not lose her!!

LS
LuShornT
1 review
Dined on January 11, 2020
Overall5food5service5ambience4

a great atmosphere in the market area. relaxed dress code and the seating was really nice..for x2 people.

TL
TLG26
Charleston
17 reviews
Dined on January 11, 2020
Overall2food3service2ambience3

Had a few overall service issues. Overall experience was not consistent with a high end restaurant and other Ruth Chris I have been to.

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Permanently Closed - Ruth's Chris Steak House - Charleston is rated 4.2 stars by 1047 OpenTable diners.

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