Benihana - Schaumburg, IL

Reseñas de Benihana - Schaumburg, IL de comensales del restaurante. Basadas en valoraciones recientes.

1. E

   Erin VIP

   Chicago76 reseñas

   4.0

   Comieron hace 2 días

   1. Global 4
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   I really love the food at Benihana's. The prices are extremely high now, though. When you're paying for your meal, which is around $30 to over $40 dollars if you substitute white rice for fried rice, they charge you an additional $7.50, which I think is outrageous. We had four people, and our bill with drinks, appetizers, and food was $375, which included the tip. It was good, but it was not that good to pay that amount of money.
   

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2. P

   Pratip

   Chicago5 reseñas

   3.0

   Comieron hace 6 días

   1. Global 3
   2. Comida 3
   3. Servicio 4
   4. Ambiente 3

   We had a reservation for 7:30 and had to wait for 45 mins for our table. The chef was too busy and tired. The food was ok. The lady serving us was nice.
   

   Benihana - Schaumburg, ILRespuesta enviada hace 4 días

   Hey Pratip, We appreciate you taking the time to share your experience at Benihana - Schaumburg, IL. We're sorry to hear about the wait time you experienced, it's not the standard of service we aim to provide. We also regret to hear that you found our food just ok. Your feedback is important to us and we'll certainly take it into consideration to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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3. T

   Tara

   Chicago1 reseña

   3.0

   Comieron hace 7 días

   1. Global 3
   2. Comida 5
   3. Servicio 4
   4. Ambiente 4

   We made reservations at Benihana for Mother's Day. Upon checking in, we were shocked that we would have to wait 1 hours beyond our reservation time. We were not given an explanation for this which was upsetting. The food and service were great, but definitely disappointed with the poor timing and communication.
   

   Benihana - Schaumburg, ILRespuesta enviada hace 5 días

   Hey Tara, We're really sorry to hear about your Mother's Day experience at Benihana - Schaumburg, IL. We understand how frustrating it can be to wait beyond your reservation time and we sincerely apologize for the inconvenience you experienced. We're glad to hear that you enjoyed our food and service. We strive to provide excellent service and it's clear we fell short this time. Your feedback is invaluable to us and we'll definitely take it into account to improve our reservation system and communication. We hope you'll give us another chance to make your next visit a more pleasant one. Best, The Management Team
   

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4. RJ

   RashJ VIP

   Chicago9 reseñas

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 5
   3. Servicio 3
   4. Ambiente 5

   We had to wait 30 minutes even though we had a reservation.
   

   Benihana - Schaumburg, ILRespuesta enviada hace 5 días

   Hi Rash, We're sorry to hear about your recent experience at Benihana - Schaumburg, IL. It's disappointing to know that you had to wait despite having a reservation, and we understand how frustrating that can be. We always aim to provide efficient service and we apologize for any inconvenience caused. Your feedback is invaluable to us and we will definitely look into this matter to improve our service. We hope to have the opportunity to serve you again in the future and provide you with a better experience. Best Regards, The Management Team
   

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5. M

   Mary

   Chicago34 reseñas

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   First time my MIL had ever been to this type of restaurant and she absolutely loved it! Made Mothers Day extra special! Our waitress Mindy was super attentive, bringing drink refills without being asked and clearing dishes quickly. The food was delicious and plentiful!
   

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6. C

   Cathy

   Chicago1 reseña

   5.0

   Comieron en 1 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Simon is the BEST!! He is so attentive to our requests.
   

   Benihana - Schaumburg, ILSe respondió el 4 de mayo de 2025

   Thanks for the review, Cathy! We're thrilled to hear that you had a great experience at Benihana - Schaumburg, IL. It's wonderful to know that our team was attentive and met your needs. We strive to provide excellent service and it sounds like we hit the mark during your visit. We appreciate your kind words and look forward to serving you again soon!
   

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7. J

   Joseph

   Chicago28 reseñas

   5.0

   Comieron en 28 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great, as always. Kany was great. Didn’t have my house favorite beer- Kirin lite!
   

   Benihana - Schaumburg, ILSe respondió el 29 de abril de 2025

   Thanks for visiting us, Joseph! We're thrilled to hear that you enjoyed your experience at Benihana - Schaumburg, IL. It's always a pleasure to serve our guests and we're glad we could make your visit memorable. We're sorry to hear that you didn't have your favorite beer. We appreciate your feedback and will make sure to look into this. We look forward to welcoming you back soon!
   

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8. D

   Debbie VIP

   Chicago10 reseñas

   5.0

   Comieron en 27 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Wonderful service and entertaining and delicious food prepared by our chef. He made the dinner so enjoyable
   

   Benihana - Schaumburg, ILSe respondió el 29 de abril de 2025

   Thanks for the review, Debbie! We're thrilled to hear that you had a wonderful experience at Benihana - Schaumburg, IL. It's great to know that our chef's food was enjoyable and that our service made your evening special. We strive to provide an enjoyable dining experience for all our guests, and your feedback lets us know we're on the right track. We appreciate your high ratings and look forward to welcoming you back soon!
   

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9. A

   Amila

   Chicago4 reseñas

   4.0

   Comieron en 26 de abril de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Fun to do with a group or celebration. Service and chefs were great
   

   Benihana - Schaumburg, ILSe respondió el 30 de abril de 2025

   Thanks for the review, Amila! We're thrilled to hear that you and your group had a fun time celebrating at Benihana - Schaumburg, IL. It's wonderful to know that our service and chefs met your expectations. We appreciate your feedback and will strive to improve where we can. We hope to welcome you back soon!
   

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10. G

    Gloria VIP

    Chicago36 reseñas

    4.0

    Comieron en 20 de abril de 2025

    1. Global 4
    2. Comida 5
    3. Servicio 4
    4. Ambiente 4

    Food was great, as usual. Chef was friendly, entertaining and professional, but he did not perform as many funny antics as we are accustomed to at Benihana.
    

    Benihana - Schaumburg, ILSe respondió el 22 de abril de 2025

    Thanks for visiting us, Gloria! We're thrilled to hear that you enjoyed our food and found the chef to be friendly and professional. We're sorry to hear that the entertainment didn't meet your expectations this time. We always aim to provide a fun and memorable dining experience for our guests, and we'll definitely take your feedback into account as we continuously work to improve. We hope to see you again soon at Benihana - Schaumburg, IL!
    

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