BJ's Restaurant & Brewhouse - Tuttle Crossing

Commentaires sur le restaurant BJ's Restaurant & Brewhouse - Tuttle Crossing de personnes qui y ont mangé. Selon des cotes récentes.

1. A

   Allie

   Colombus1 commentaire

   1.0

   Y est allé il y a 6 jours

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 3

   Waited 20 minutes when we had a reservation to be seated at a table that was meant for 7 people and we fit 9 in. No point in having a reservation if they don’t actually reserve a table for you!
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingA répondu il y a 2 jours

   Allie, we sincerely apologize for the inconvenience you experienced with your reservation. We understand how frustrating this must have been and appreciate your feedback. We’re committed to improving our service and ensuring a better experience for all our guests in the future. Thank you for sharing your thoughts.
   

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2. D

   Darla VIP

   Dallas4 commentaires

   1.0

   Y est allé il y a 7 jours

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 3

   Our service was terrible. Took an hour for appetizers. We had to ask for everything, water, flatware, and when the food would come. Issues happen sometimes but the server should let you know that there is an issue.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingA répondu il y a 5 jours

   Thank you for bringing this to our attention, Darla. We are terribly sorry for our service during your visit. Our staff should be much more attentive, and we will address this with them. We hope you will give us another chance and if anything about your experience can be improved, don't hesitate to bring it to the attention of one of our managers.
   

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3. M

   Milly

   Colombus1 commentaire

   1.0

   Y est allé il y a 7 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 2

   Food wasn’t well cooked. Our server did not offer anything or ask if we needed to an alternative meal, he just took the whole plate back tot he kitchen. I paid for a meal I didn’t eat.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingA répondu il y a 5 jours

   Sorry, Milly. Sounds like we fell short of our usual high standards for quality. We never want to disappoint our guests! I invite you to follow up with us by writing to feedback@bjsrestaurantscom. We'd appreciate any additional feedback you can give about the food that disappointed you. We'll share any feedback you can provide with the appropriate team members so we can stay on top of our game. Please include the name your review was posted under and that it is about our Tuttle Crossing restaurant.
   

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4. D

   Debbie

   Colombus1 commentaire

   3.0

   Y est allé le 4 mai 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 2
   4. Ambiance 3

   Our reserved table was 45 minutes late. The waiter forgot parts of several orders. The pazookies were overcooked.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingA répondu le 9 mai 2025

   Hi Debbie, we truly appreciate your feedback and apologize for the delays and order mix-ups. Your experience doesn’t reflect our usual standards. We're committed to improving and hope to provide you with a much better visit next time. Thank you for sharing your thoughts with us!
   

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5. C

   Carrie

   Colombus1 commentaire

   2.0

   Y est allé le 3 mai 2025

   1. Cote globale 2
   2. Nourriture 1
   3. Service 2
   4. Ambiance 4

   At 5:30, the restaurant was out of their Saturday special. Also out of the beer we ordered and the margarita was so icy it didn't have any flavor. I ordered onions and mushrooms, never got them. Just can't understand how you ran out of prime rib in the hour and a half that it was available. Did you only cook one toast?
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingA répondu le 5 mai 2025

   Thank you for sharing your experience Carrie. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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6. K

   Kathryn VIP

   Colombus34 commentaires

   5.0

   Y est allé le 26 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Cody is an excellent server. He was friendly, attentive and efficient.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingA répondu le 28 avril 2025

   Thank you, Kathryn! We're thrilled to hear about your great experience with Cody. Our team works hard to provide excellent service, and it's wonderful to know he made a positive impact during your visit. Hope to see you again soon!
   

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7. M

   Marla

   Colombus10 commentaires

   5.0

   Y est allé le 5 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Always good food and a nice atmosphere. A great place to gather with friends.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingA répondu le 7 avril 2025

   Marla, thank you for your wonderful feedback! We're thrilled to hear you enjoy our food and atmosphere. Creating a great space for friends to gather is exactly what we aim for. We look forward to welcoming you back soon!
   

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8. M

   Mandy VIP

   Colombus1 commentaire

   2.0

   Y est allé le 12 mars 2025

   1. Cote globale 2
   2. Nourriture 3
   3. Service 2
   4. Ambiance 3

   The kitchen is extremely slow and the wait staff could be more attentive.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingA répondu le 16 mars 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   1 personne a trouvé ce commentaire utile

9. OT

   Client d'OpenTable

   Colombus1 commentaire

   5.0

   Y est allé le 11 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Everything was great! The food was excellent. The service was great! We will be back!
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingA répondu le 13 mars 2025

   We're thrilled to hear you enjoyed the food and service. We can’t wait to welcome you back for another great experience!
   

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10. C

    Cheri

    Colombus7 commentaires

    1.0

    Y est allé le 8 mars 2025

    1. Cote globale 1
    2. Nourriture 3
    3. Service 2
    4. Ambiance 3

    In spite of having a reservation we were told there would be an hour plus wait for a table and an unknown wait for a booth (whenever the people who were seated 30 minutes prior left).They stated their 'system' allows reservations to be made even when it is not available?? Many people were unhappy in the lobby. Luckily, they were able to seat us in 10 minutes. Our waitress was attentive however it took an hour and a half to get our food. The manager did come by at one point to apologize and offered free dessert. This was a difficult evening as we had our 1 year old grandbaby with us. We will not return to BJ's.
    

    BJ's Restaurant & Brewhouse - Tuttle CrossingA répondu le 10 mars 2025

    Cheri, we sincerely apologize for the frustration you experienced during your visit. Your feedback about the reservation system and wait times is invaluable, and we're sorry that it impacted your evening with family. We appreciate your understanding and hope to improve your experience in the future. Thank you for sharing.
    

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