Romano's Macaroni Grill - Strongsville

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1. LA

   LydiaA

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on March 21, 2023

   overall5food5service5ambience5

   The wait person was lovely and the food was excellent! I had GF penne that was cooked perfectly!

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2. OT

   OpenTable Diner

   Cleveland

   2 reviews

   2.0

   2 reviews

   Dined on March 14, 2023

   overall2food1service1ambience3

   The service was really off for them. Maybe she was overwhelmed we had 8 people and were there just shy of 3.5 hours. No extra drink or apps or even dessert. It was salads and meals but missing salads, missing and wrong meals. Had to go to bar and ask them to bring the family one set of drink refills. Food was not cooked all the way. My son in law ordered chicken Marsala and got chicken parm that was not cooked so he ate the pasta only. The server was frazzled so much we didn’t want to upset her we don’t think she could take it as the table next to us kept going off on her. My meal never came out I had to ask for my meal but because it would take too long to make, I ordered a side of fries that finally came out when my family was done and they were cold. My husband never got his salad. I asked to have it take off. My birthday-daughter never got the extra sauce ordered ahead of time, and they charge for every side of sauce or ranch you can order. Overall we made the best of spending time together but the food and service was not worth the 150 bucks for my family of 4 :(

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3. LD

   LynnD

   1 review

   5.0

   1 review

   Dined on March 4, 2023

   overall5food4service5ambience4

   Every year we come here for my Mother's Birthday. This year it was more full than it has been over the last 3 years. That is good for Romano's, but it also makes it hard for my mother who is elderly and has hearing aids to hear. Food as always was great, but I would like to see more low carb options diabetics.

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4. OT

   OpenTable Diner

   Cleveland

   1 review

   3.0

   1 review

   Dined on February 11, 2023

   overall3food2service2ambience4

   No Mushrooms 🍄. WTF ? It’s 20’ outside - fireplace not on. Had to wait 15 minutes for service- wine was ice cold- should be room temp. No bread 🍞 knives ? Had to use two napkins- butter knives weren’t sharp enough to cut bread 🥯 ? We are sorry 😞 to see this restaurant go down in ratings. We will wait until friends tell us of any improvements. We are long time customers.

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5. CL

   ChadwickL

   1 review

   2.0

   1 review

   Dined on February 11, 2023

   overall2food1service1ambience4

   Food was not good. It was way over garlic, and the salad had way to much peper on it. We had to wash out our mouths after dinner. Had 2 shrimp each very fishy taste. Tried to tell someone but could not find a manager. Server was mostly in the back not able to be found.

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6. MI

   MIDURIMOM

   Cleveland

   11 reviews

   vip
   1.0

   11 reviews

   Dined on February 9, 2023

   overall1food2service1ambience1

   Terrible service very disappointing. The restaurant was empty only 3 tables were occupied and our server never refilled waters, took 20 minutes to fill our drink order. She was missing half the night and we had to ask other employees for items such as Parmesan cheese, napkins refills….

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7. OT

   OpenTable Diner

   Cleveland

   3 reviews

   1.0

   3 reviews

   Dined on February 5, 2023

   overall1food1service1ambience1

   Service was slow. Not very attentive service. Waited 30 mins for a cosmo which was 80% juice. Nasty attitude from bar staff. No table touches from management which I noticed two were on site. Lack luster for a macaroni grill experience. This Strongsville store should take notes from the fairlawn store or North Olmsted. Not ok coming from a fellow restaurant manager.

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8. AD

   AnthonyD

   Chicago

   1 review

   2.0

   1 review

   Dined on February 4, 2023

   overall2food2service3ambience3

   Bread came out that was literally cold in the middle. One person who ordered chicken Parm had to send it back because the chicken was cold inside. It was still cold inside when it came out. Ordered wine that took a long time to get. Wife had coffee that was empty for a while before she had to ask for more

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9. MM

   MaureenM

   Cleveland

   4 reviews

   4.0

   4 reviews

   Dined on January 28, 2023

   overall4food4service5ambience5

   Service excellent. Food excellent except meatballs cold and lasagna cold. We did not want to complain because we do not like our plates of food taken back and food reheated. Plus we knew people that worked there and didn't want to cause any issues. Otherwise excellent.

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10. HC

    Hate2Cook

    Cleveland

    36 reviews

    5.0

    36 reviews

    Dined on January 11, 2023

    overall5food5service5ambience5

    Service was Excellent. Food was served hot and everything was tasted great. Large portions and good low prices. Restaurant was clean and staff worked together well to make it a great experience. Highly recommend!

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11. MT

    MelindaT

    1 review

    2.0

    1 review

    Dined on January 7, 2023

    overall2food3service1ambience3

    Server never checked on us, but did so with every other table around us. Noodles came out cold. Then charged $3.50 for a Sprite for my daughter's $5.50 kids meal that was supposed to be included.

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12. M

    Melanie

    Cleveland

    3 reviews

    5.0

    3 reviews

    Dined on January 6, 2023

    overall5food5service5ambience4

    Service was excellent, food brought out promptly and was delicious! Save room for the Tiramisu

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13. JM

    JenniferM

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    Thank you very much for being open on Christmas Day! With only 2 of us cooking can be a chore so it was nice to go out for a wonderful Italian meal. The restaurant was not crowded or loud and we had excellent service.

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14. SD

    SandyDennisH

    1 review

    3.0

    1 review

    Dined on December 25, 2022

    overall3food3service2ambience3

    Our experience was mediocre at best. We had to wait a few minutes for our table upon arrival due to low staffing issues and not because it was busy. There was no hostess near the entrance to even know we had arrived. This is in direct contrast to restaurants like Longhorn Steakhouse which always has someone up front to greet you. We ordered a kids meal which seemed fine. Our seafood dishes were good (jumbo sauteed shrimp and salmon), but the chicken/pasta dish was average. The salads were good, but salad dressing was sparse. I had to ask for more dressing for my salad. It took about 20 minutes once the salads were served to get our server's attention to rectify the situation. We did enjoy our meals, but these small annoyances definitely downgraded my star rating. I probably will not return any time soon. That said, the reservation system was top notch as to reminding us of our reservation for Christmas Day. The ease of confirming it online was super easy as well.

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15. JA

    JeffreyA

    Cleveland

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    Thank you to our server. Thank you to the restaurant for being open on Christmas Day.

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16. SG

    SueG

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    Five stars! Our server was Outstanding and from the moment we arrived for the holiday dinner, it felt truly warm! This Strongsville location did an excellent job! Thank you so much for being open on Christmas and giving such great food and service!!

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17. BM

    BillM

    Cleveland

    31 reviews

    3.0

    31 reviews

    Dined on December 20, 2022

    overall3food3service5ambience5

    The menu has greatly decreased and is now mostly pasta dishes. Wine list and menus look cheap. You can’t cost cut to excellence. Our meals were good but not recommended to a friend. For example, the lobster bisque seemed thin and not comparable to others around town. I hope they can turn it around. Server was excellent.

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18. OT

    OpenTable Diner

    Cleveland

    5 reviews

    3.0

    5 reviews

    Dined on December 9, 2022

    overall3food3service2ambience3

    Very slow service.

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19. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on December 4, 2022

    overall4food3service5ambience4

    Food was on the salty side but otherwise good.

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20. JA

    JoAnnT

    1 review

    4.0

    1 review

    Dined on November 24, 2022

    overall4food5service5ambience4

    Very nice dinner. Attentive wait staff. Only problem--restaurant too cold.

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21. R

    Robo

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on November 19, 2022

    overall5food5service5ambience5

    Great food. Outstanding service

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22. K

    Kathy

    Cleveland

    1 review

    3.0

    1 review

    Dined on November 19, 2022

    overall3food3service3ambience2

    Sadly, our waiter seemed attentive but we still waited a really long time to get side dishes we ordered from the start due to kitchen errors. The restaurant was also not warm enough where we were away from fireplace. I think they are just gearing up again after dining room was closed. Desserts were delicious though!

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23. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 12, 2022

    overall1food2service2ambience2

    We were all floored when the server brought us a wine opener to have us open the bottles of wine… Since when is that a thing? Where is the service?

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24. JC

    JohnC

    Cleveland

    2 reviews

    4.0

    2 reviews

    Dined on October 29, 2022

    overall4food2service4ambience5

    The service was good. The chicken was way too thin to be enjoyable and the salmon was undercooked. The atmosphere was great though and the people friendly

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25. LH

    LisaH

    1 review

    3.0

    1 review

    Dined on October 1, 2022

    overall3food5service5ambience5

    Everything was going great! Our server was amazing, the food was coming out hot and taste great. Then when it came for the dessert, it took over 30 minutes, for dessert to arrive. Our server kept apologizing and I finally had to say that we had to go (kids had to get to their homecoming). Then a fee mintues later finally got it. Don't understand what was taking so long for dessert.

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26. TH

    TracyH

    Cleveland

    10 reviews

    vip
    4.0

    10 reviews

    Dined on September 24, 2022

    overall4food5service5ambience4

    Food and service were phenomenal. Took a bit of time to get it, but worth the wait. The attendance was surprisingly low. The bathrooms were disgusting…certainly need attention here. I don’t know if I would have dined here if I saw the bathroom first.

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27. C

    Cat123

    Chicago

    21 reviews

    vip
    3.0

    21 reviews

    Dined on September 18, 2022

    overall3food3service3ambience3

    The restaurant was clean and the server was friendly. Unfortunately the fish was overcooked and the server had his finger touching the olive oil on the plate that he brought over to us.

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28. B

    Barbara

    Cleveland

    1 review

    3.0

    1 review

    Dined on August 5, 2022

    overall3food3service5ambience5

    I felt like the chicken in the chicken scaloppine was very tough , not tender , overall flavor was great and pasta was excellent, bread was nice and fresh .

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29. BJ

    BrookeJ

    1 review

    5.0

    1 review

    Dined on June 24, 2022

    overall5food5service5ambience5

    Food and service was great. Our waitress was amazing and very attentive. We will be back very soon to get the lobster bisque and the chicken Marsala.

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30. KM

    KathrynM

    Cleveland

    3 reviews

    5.0

    3 reviews

    Dined on June 17, 2022

    overall5food5service5ambience5

    Our restaurant experiences of late have been nothing to compliment UNTIL we went to Macaroni Grill-Strongsville. We were so pleasantly surprised by the service, food presentation, taste and ambiance. We plan on many repeat visits. We highly recommend!

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31. j

    juicer

    Cleveland

    1 review

    4.0

    1 review

    Dined on June 5, 2022

    overall4food5service3ambience5

    Cornbread and oil is awesome. The entrées are pretty darn good as well and large

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32. RB

    RandyB

    Cleveland

    1 review

    5.0

    1 review

    Dined on May 10, 2022

    overall5food5service5ambience5

    Great time, great food, great atmosphere, great service!

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33. OT

    OpenTable Diner

    Cleveland

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food4service5ambience4

    Good service and good food

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34. EH

    EverettH

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food3service5ambience5

    Our service..excellent..appetizers,wine awesome! Penne rustica was ok. If not for the awesome service excellent day”Mother’s Day I would have complained loudly.

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35. M

    Mary

    Cleveland

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    The food was good. The server was attentive and friendly.

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36. OT

    OpenTable Diner

    Cleveland

    4 reviews

    2.0

    4 reviews

    Dined on May 8, 2022

    overall2food2service5ambience3

    Taste of the food wasn’t very good. Honestly, I’ve had better at Olive Garden. Our server was very nice, unfortunately that was the only positive.

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37. OT

    OpenTable Diner

    Cleveland

    1 review

    3.0

    1 review

    Dined on April 17, 2022

    overall3food4service2ambience2

    They were not busy yet our service was horrible. Had to ask for things several times, never got drink refills, never got checked on to see if we needed anything. Food was great as always. Prices went up but at least portion size was not cut, except for the Mac and Cheese. Very skimpy serving size for the price.

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38. JH

    JimH

    Cleveland

    1 review

    4.0

    1 review

    Dined on April 17, 2022

    overall4food4service4ambience4

    Service was a little slow, but all the food came out hot and good. My only complaint is they slipped a $2.00 temporary inflation fee on the end of the bill. The $2.00 didn't bother me. I was bothered by the fact that the server never mentioned it.

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39. AH

    AmandaH

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service4ambience5

    Every trip our family finds more they like on the menu!

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40. LC

    LindaC

    Cleveland

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    Wonderful food and service. I'm grateful that they were open on Easter.

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