Juliet Italian Kitchen - Arboretum

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1. B

   Bill

   Austin

   1 review

   vip
   4.0

   1 review

   Dined 1 day ago

   overall4food4service4ambience3

   It was pretty loud in the main room. Had a hard time talking (hearing really).

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2. A

   Arminsky

   Dallas

   75 reviews

   vip
   4.0

   75 reviews

   Dined 1 day ago

   overall4food3service4ambience5

   Overall pretty decent but a couple of our guests were not happy with their meals. My Picada was good but not out of this world. Butter lettuce salad was superb.

   Report
3. C

   Cathy

   Austin

   15 reviews

   vip
   5.0

   15 reviews

   Dined 1 day ago

   overall5food4service5ambience5

   Excellent service and helpful staff.

   Report
4. SP

   StarrP

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food4service4ambience4

   Acoustics bad, made for loud overall noise. But food, especially chicken parmigiana, was good. Pork dish very tough. Pasta was excellent. Appetizers meatballs excellent.

   Report
5. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Excellent Service and superb food!

   Juliet Italian Kitchen - ArboretumResponded 2 days agoThanks for taking the time to leave this amazing review! We'll see you again soon!

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6. G

   Gloria

   Austin

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   overall2food2service1ambience1

   Terrible experience. Chose this place for my birthday dinner; which was never even acknowledged. Seafood was chewy and way overcooked. Service was moderate nothing special. Wish I would have chose somewhere else to celebrate yet we made the best of it. Won’t be back!

   Juliet Italian Kitchen - ArboretumResponded 2 days agoThanks for taking the time to share this feedback, Gloria, and choosing Juliet to celebrate your birthday. We're sorry we missed the mark during your recent visit, and hope you will give us another chance in the future.

   Report
7. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food3service5ambience4

   All the fish in the seafood scampi was overcooked. The mushroom pasta was just grocery store baby Bellas/(crimini). And that room is incredibly loud, even on a half empty Thursday. It isn't terribly expensive, but it's also not much better than an olive garden.

   Juliet Italian Kitchen - ArboretumResponded 2 days agoWe appreciate you taking the time to leave this review. We can assure you that all of our food is by from daily from scratch. Your comments have been shared with our culinary team, and we'll be certain to make the necessary improvements moving forward. Thanks for dining with us, and we hope you will give us another shot in the future.

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8. BR

   BRETZ

   Austin

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   The best Italian food Austin has the offer

   Juliet Italian Kitchen - ArboretumResponded 2 days agoThanks for taking the time to leave such a stellar review! We'll see you again soon!

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9. C

   Christine

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   The food was fantastic. The waiter very friendly.

   Juliet Italian Kitchen - ArboretumResponded 5 days agoChristine, thanks for taking the time to leave this kind review and feedback! We hope to see you again soon!

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10. OT

    OpenTable Diner

    San Antonio

    6 reviews

    5.0

    6 reviews

    Dined 7 days ago

    overall5food4service5ambience4

    Front of house is great, we had a reservation and were seated immediately. The focaccia is amazing, I could make a meal of that alone. Entrées were well portioned however I found the spicy rigatoni quite underwhelming. Food delivery was well timed but we seemed to have lost our server towards the end of the meal even though the lunch crowd was slowing down. Definitely recommend.

    Juliet Italian Kitchen - ArboretumResponded 2 days agoThanks so much for the 5-star review, along with the candid feedback. We're happy that you enjoyed your overall experience, and will look to improve in those key areas. We appreciate the recommendation and look forward to seeing you again soon!

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11. OT

    OpenTable Diner

    San Diego

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    i love juliet’s so much. it’s my top favorite italian place in austin and i go here every time a new friend or family member comes into town. highly recommend!

    Juliet Italian Kitchen - ArboretumResponded on June 20, 2022We are ecstatic to receive such lovely feedback from you! Thanks so much for the recommendation, and we can't wait to host your friends and family again soon!

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12. CC

    CarebearCC123

    1 review

    1.0

    1 review

    Dined on June 19, 2022

    overall1food1service2ambience4

    Very disappointing Father’s Day Lunch. Ambiance is beautiful but food was salty and mussel were spoiled. No one ate there food and we paid over $100.

    Juliet Italian Kitchen - ArboretumResponded on June 20, 2022Thanks for spending your holiday with us, and sharing this feedback. We're very sorry that your dining experience did not live up to your expectations or our standards. We've shared this feedback with our culinary team to ensure that we make the necessary corrections.

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13. AM

    AlexM

    1 review

    4.0

    1 review

    Dined on June 18, 2022

    overall4food4service4ambience4

    Angel hair pasta with shrimp was over salted (our party had two of these and both had noticeably too much salt). Otherwise food was quite good. Loved the warm chickpeas they brought as free appetizer. Noise is high, to the point where in party of 6 it was hard to hear one end of the table from the other

    Juliet Italian Kitchen - ArboretumResponded on June 20, 2022Alex, thanks for taking the time to share this review along with your kind feedback. Adding the right amount of salt to a dish - particularly a pasta dish - is a delicate measure, and it sounds like we may have overdone it here. Our culinary and management teams are aware of your comments, and will make the necessary improvements. We appreciate your support, and hope you will join us again soon!

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14. OT

    OpenTable Diner

    Austin

    1 review

    2.0

    1 review

    Dined on June 18, 2022

    overall2food3service4ambience3

    Made reservations online, confirmed for indoor seating. Arrived at restaurant and was taken outside to be seated on the patio in 92 degree weather. Was told that only other option was a table inside that we could only have for an hour. After being in the lobby trying to decide where else we could go - the host came up and said we could have a table in the bar (this was 15 minute past our reservation). Once seated we had a good server but the food was bland and pasta sauce was watery.

    Juliet Italian Kitchen - ArboretumResponded on June 20, 2022We appreciate you sharing feedback from your recent visit. We regret that the table you seated at was not a good fit, and the food did not meet our expectations. We will be certain to share this with our whole team in order to make the necessary improvements. We hope you will give us another chance in the future.

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15. C

    Cherryb

    1 review

    1.0

    1 review

    Dined on June 18, 2022

    overall1food1service5ambience3

    My boyfriend got sick after eating mussels there.

    Juliet Italian Kitchen - ArboretumResponded on June 19, 2022Cherry, we're sorry to hear that you fell ill and hope that you're recovering well. We can assure you that we adhere strictly to all health code standards, and pay close attention to keeping our food and preparation areas as clean as possible. Thanks for taking the time to leave this feedback.

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16. MA

    MaryA

    Austin

    1 review

    4.0

    1 review

    Dined on June 16, 2022

    overall4food4service5ambience4

    The food was fine and service (trainee, Taylor) was excellent, but it was rather noisy and a bit difficult to have quiet conversation.

    Juliet Italian Kitchen - ArboretumResponded on June 19, 2022Mary, we appreciate you taking the time to leave this review! We're happy to hear that you enjoyed the food and service, and will definitely share your feedback with the rest of our team. We hope you will join us again in the future!

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17. JL

    JanetL

    Central Texas

    14 reviews

    vip
    5.0

    14 reviews

    Dined on June 16, 2022

    overall5food5service5ambience5

    This restaurant is stunningly beautiful. Great staff and friendly service plus excellently prepared food. Wonderful for a special date or birthday lunch or dinner.

    Juliet Italian Kitchen - ArboretumResponded on June 17, 2022Janet, we're so happy to read this fantastic review! Thanks for taking the time to leave this great feedback, and your recommendations. We look forward to seeing you again soon!

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18. DJ

    DJfromTX

    Austin

    20 reviews

    vip
    5.0

    20 reviews

    Dined on June 15, 2022

    overall5food5service5ambience5

    We had family visiting from out of town and brought them to Juliet. We had a relaxed evening with great service. Devin and Taylor were attentive and allowed us time for everyone to look through the menu and conversation at the table. Everyone enjoyed their meal and great drinks/ wine.

    Juliet Italian Kitchen - ArboretumResponded on June 15, 2022We're very happy to read this review, DJ! We'll be certain to share your kind words with our service staff. Thanks for your continued support, and we look forward to seeing you again soon!

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19. M

    Mdisappointed

    Vancouver

    1 review

    3.0

    1 review

    Dined on June 11, 2022

    overall3food3service4ambience1

    Felt like I was eating in a bright, loud cafeteria. Definitely could improve the ambiance with linen tablecloths, candles on the tables, more separations/privacy between the tables, etc.

    Juliet Italian Kitchen - ArboretumResponded on June 13, 2022Thanks for taking the time to leave this review. We really appreciate your feedback, as we are always looking for ways to improve. We hope you'll give us another chance in the future!

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20. A

    Austinative

    Austin

    5 reviews

    3.0

    5 reviews

    Dined on June 10, 2022

    overall3food2service3ambience3

    Way to expensive for the service and food. The meatballs were flavorless, the cannolis were bitter. The pizza and salads were good. Our waitress was not too attentive. Prosecco was on tap and perfect! And this place is loud for no real reason. There are acoustic tiles on the ceiling near the bar but it was very hard to hear and have a conversation. I can tell the restaurant was Pinterest worthy when new, but there is wear showing, especially in the ladies room.

    Juliet Italian Kitchen - ArboretumResponded on June 11, 2022Thanks for taking the time to leave this review. We're always looking for ways to improve our guests' dining experience, and your feedback will help us achieve that! We appreciate you choosing Juliet, and we hope you will give us another chance in the future!

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21. LJ

    LynnJ

    Los Angeles

    1 review

    3.0

    1 review

    Dined on June 9, 2022

    overall3food2service4ambience2

    Juliet Italian Restaurant in a word was disappointing. We were expecting a great Italian experience with good food in an intimate setting. Instead the atmosphere was more like an open chain restaurant with faux plants. My pork medallions were overdone as was the grilled octopus. Everything was salty. The only redeeming qualities were the cocktails and the service. If you're looking for authentic Italian in a nice atmosphere this missed the mark in our opinion.

    Juliet Italian Kitchen - ArboretumResponded on June 11, 2022Lynn, thanks for taking the time to share your thoughts in this review. We hold ourselves to high standards, and we're disappointed that your recent visit missed the mark. We'll certainly share your feedback with our team, as we are always looking for ways to improve. Thanks again!

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22. MG

    MarioG

    San Antonio

    5 reviews

    3.0

    5 reviews

    Dined on June 7, 2022

    overall3food3service5ambience4

    Service was five stars but the food quality did not catch my attention to want to come back.

    Juliet Italian Kitchen - ArboretumResponded on June 9, 2022Mario, thanks for taking the time to leave this review, along with your feedback. We'd love to hear more details about your meal, as we are always looking for ways to improve. If you have a minute, please feel free to send us a private message. Thanks!

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23. A

    Anne

    Austin

    3 reviews

    4.0

    3 reviews

    Dined on June 6, 2022

    overall4food5service3ambience5

    I took a friend to Juliet to celebrate her birthday. The ambiance and the food was excellent. They accommodated my request for a table by a window. The service was a bit slow and we had to ask for bread and I reminded our waiter that we were celebrating a birthday (for their ice-cream treat). I believe the wait staff were trying their best but they were a somewhat understaffed. Despite this, I would be happy to return to Juliet. The food and presentation was just right and the noise level was low so we could easily hear each other without background noise.

    Juliet Italian Kitchen - ArboretumResponded on June 8, 2022Thanks for taking the time to leave this thoughtful and kind review, Anne. We're very glad you chose Juliet to celebrate your friend's birthday! No matter the size of our staff, you should always feel relaxed and well attended to while you are dining with us. We'll be sure to share your feedback with the rest of our team. Look forward to seeing you again soon!

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24. ST

    ScottT

    Austin

    3 reviews

    4.0

    3 reviews

    Dined on June 5, 2022

    overall4food4service5ambience5

    Everything was delightful and the server was excellent. However, my lasagna was burnt on the bottom. I started to send it back but didn’t want to ruin the evening.

    Juliet Italian Kitchen - ArboretumResponded on June 6, 2022Scott, thanks for the kind review and feedback! Please don't hesitate to let your server know if any part of your experience is under par, including especially your meal. We're delighted to hear that you enjoyed your time at Juliet, and we can't wait to see you again soon!

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25. j

    jdshack2

    1 review

    5.0

    1 review

    Dined on June 3, 2022

    overall5food5service5ambience5

    EXCELLENT! Love it! Will Come again! Atmosphere is amazing. Service was excellent and so was the food!

    Juliet Italian Kitchen - ArboretumResponded on June 5, 2022We're so happy to see this excellent review! Thanks for taking the time to leave this stellar feedback, and we'll look forward to seeing you again soon!

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26. SL

    SaraL

    Austin

    1 review

    3.0

    1 review

    Dined on May 30, 2022

    overall3food5service5ambience3

    Was not aware that this location was quite different in ambiance from the Barton Springs location. We were looking forward to a romantic evening to celebrate our anniversary. We even noted in our reservation that it was our anniversary. Was not acknowledged. This location is loud and anything but romantic. The food and service, however, was great.

    Juliet Italian Kitchen - ArboretumResponded on June 1, 2022We appreciate you taking the time to leave this review, and for choosing Juliet for such a special occasion. We typically celebrate these milestones with dessert for our guests, so we apologize for the miscue on your recent visit. We've shared your feedback with our management team, so we can improve our service and ambience moving forward. We hope you'll give us another chance in the future!

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27. OT

    OpenTable Diner

    Austin

    1 review

    4.0

    1 review

    Dined on May 29, 2022

    overall4food4service5ambience5

    Our waitress was very friendly and gave great service. I wish I could remember her name so she could get credit for it. Food and drinks were good. Just one note, the chicken on the Grilled Chicken and Arugula salad was a bit dried out. It was my birthday and the waitress brought out a lovely ice cream sundae with a candle for me. The pistachio ice cream was delicious! Overall a very nice dining experience. I am a return customer. Thanks.

    Juliet Italian Kitchen - ArboretumResponded on May 31, 2022We're very happy to see such a positive review! We will certainly share your feedback about your salad with our culinary team, in order to make the right improvements. We're always so glad to help our guests celebrate their big milestones, so thanks for choosing Juliet to dine on your birthday! We'll pass your compliments along to our service staff, and look forward to seeing you again soon!

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28. B

    Bgsmith

    Washington DC

    12 reviews

    vip
    3.0

    12 reviews

    Dined on May 28, 2022

    overall3food3service4ambience5

    The music in the outdoor area was deafening not o mention it reminded me high school as Michael Bolton was playing on a loop.

    Juliet Italian Kitchen - ArboretumResponded on May 30, 2022We appreciate you taking the time to leave this review. We'll be certain to share your feedback about our music with our management staff in order to make for a better dining experience. We hope to see you again in the future!

    Report
29. OT

    OpenTable Diner

    Austin

    1 review

    vip
    3.0

    1 review

    Dined on May 25, 2022

    overall3food3service5ambience3

    Not impressed

    Juliet Italian Kitchen - ArboretumResponded on May 26, 2022Thanks for taking the time to leave this review. Please don't hesitate to share any details about your experience, as we are always looking for ways to improve.

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30. OT

    OpenTable Diner

    St. Louis

    1 review

    5.0

    1 review

    Dined on May 23, 2022

    overall5food5service5ambience5

    Visiting Austin for the visit time. We are from St.Louis and we have several fabulous Italian restaurants. We really enjoyed Juliet’s. Would highly recommend it!

    Juliet Italian Kitchen - ArboretumResponded on May 24, 2022Thanks for taking the time to leave this stellar review and recommendation! We hope to see you on your next visit to Austin!

    Report
31. DR

    DickRew

    Austin

    6 reviews

    4.0

    6 reviews

    Dined on May 21, 2022

    overall4food4service2ambience2

    The noise level was so intense, ie. LOUD, that normal conversation was impossible. The service was very slow. I couldn’t decide whether it was due to lack of personnel or slow kitchen. Every table was greeted with a basket of fresh bread. We were not. I don’t know why. Recognizing its shortcomings, I’d still recommend Juliet, but only if you’re not planning to talk with your fellow diners.

    Juliet Italian Kitchen - ArboretumResponded on May 23, 2022Thanks for taking the time to leave this review, and your detailed feedback, Dick. We're sorry to have dropped the ball on offering our focaccia bread to your table, as it is something we train our staff to do for each guest. Your feedback has been shared with our entire team to improve our noise levels in our main dining areas. We hope you will give us another chance in the future!

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32. OT

    OpenTable Diner

    Dallas

    1 review

    vip
    3.0

    1 review

    Dined on May 21, 2022

    overall3food3service4ambience4

    Not much to say. Food was ok but won’t be rushing back.

    Juliet Italian Kitchen - ArboretumResponded on May 24, 2022We appreciate you taking the time to leave this review. We hope you will give us another chance to impress in the future!

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33. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on May 20, 2022

    overall5food5service5ambience5

    I ordered the spicy rigatoni and my wife ordered chicken parm. We both enjoyed the food and service was fast. Our waitress was great and attentive. We will definitely return in the future.

    Juliet Italian Kitchen - ArboretumResponded on May 23, 2022We're very happy to hear that your visit to Juliet went so well! We look forward to seeing you again soon!

    Report
34. Z

    Zulovesfood

    Austin

    2 reviews

    2.0

    2 reviews

    Dined on May 19, 2022

    overall2food1service4ambience1

    I've been to Juliet many times, and I have tried a lot of different dishes. The grilled octopus is outstanding, and the pesto Mahi is good too. But the rest of the dishes are mediocre. The selection is really good, but the execution is poor, tasteless and disappointing. Even the ice cream is a disaster: it's full of ice crystals. The ambiance is good, the noise levels are acceptable, the main room is really nice as is the patio, but those side rooms seem to have been created to take there people who deserve punishment. They are so sad. I went to Juliet many times for the octopus, always giving the restaurant dishes another opportunity, and always going home disappointed.

    Juliet Italian Kitchen - ArboretumResponded on May 23, 2022We really appreciate you leaving this thoughtful and detailed review. We can assure that all of your feedback has been shared with our entire team, so that we can make the necessary improvements moving forward. We're happy to hear that you have some dishes of ours that you love, and that our service has been worthwhile! We hope you will give us another shot soon!

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35. EF

    ElizabethF

    Austin

    1 review

    3.0

    1 review

    Dined on May 17, 2022

    overall3food3service5ambience3

    Food not that great. Our server was good. Drink not good.

    Juliet Italian Kitchen - ArboretumResponded on May 23, 2022Thanks for taking the time to leave this feedback, Elizabeth. We're happy to hear that your service was on par. We're sorry to hear that we missed the mark on the food and beverage. If you have a moment, we'd like to know a bit more about what you ate and what we can work on. Please don't hesitate to share more via a private message. Thanks, again!

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36. OT

    OpenTable Diner

    Austin

    1 review

    vip
    5.0

    1 review

    Dined on May 17, 2022

    overall5food5service5ambience5

    Our waitress was AMAZING—Layla was SO knowledgeable and sweet :) Food was also solid

    Juliet Italian Kitchen - ArboretumResponded on May 18, 2022That's so sweet! We're very happy to hear that! Thanks so much for the great feedback, and we hope to see you again soon!

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37. RC

    RichardC

    Dallas

    3 reviews

    3.0

    3 reviews

    Dined on May 15, 2022

    overall3food3service3ambience5

    Dining outdoors for our 51st. wedding anniversary was a delight. I don’t know why Juliette’s asked on several occasions what we were celebrating, they never reacted to the answer. A slice of cheesecake with a candle would have been a thoughtful offering.

    Report
38. SS

    StevenS

    1 review

    5.0

    1 review

    Dined on May 14, 2022

    overall5food5service4ambience4

    Staff was friendly, the atmosphere was "light & lively". Fresh, in-house pasta with reasonable prices. First time customer, definitely going back.

    Juliet Italian Kitchen - ArboretumResponded on May 17, 2022We're so glad to hear this, Steven! Thanks for all of the great feedback, and we'll look forward to seeing you again soon!

    Report
39. AG

    AlejandraG

    San Diego

    16 reviews

    vip
    5.0

    16 reviews

    Dined on May 13, 2022

    overall5food4service5ambience5

    We had another excellent dining experience at Juliet! Our server was very friendly and attentive, and the ambiance was lovely. We will return very soon!

    Juliet Italian Kitchen - ArboretumResponded on May 16, 2022Alejandra, thank you so much for this great review, and your kind words! We're happy to hear that you enjoy your time at Juliet, and we look forward to seeing you again soon!

    Report
40. RT

    RachelT

    Denver

    1 review

    2.0

    1 review

    Dined on May 13, 2022

    overall2food1service4ambience4

    Calamari was rubbery and dry; everything was under seasoned and “okay”. Paying those prices though you expect the food to be better.

    Juliet Italian Kitchen - ArboretumResponded on May 17, 2022Rachel, we're sorry we missed the mark on your recent visit. We hold ourselves to high standards, and are always looking for ways to improve. Thanks for taking the time to share your feedback here, and we hope you will give Juliet another shot in the future!

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