Ruth's Chris Steak House - Somerville

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1. OT

   OpenTable Diner

   New England

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food1service1ambience5

   Worst experience. Service was very slow. It was a Monday night, 3 other tables total in the restaurant. It took a very long time for our drinks. My salad took about 15 minutes to come out wilted. I wasn’t finished eating my salad the entree’s came out. Both the ribeye and the sirloin were nervy. The server never returned to check on us. The manager offered something else or to remove what was visibly uneatable steak from our bill, yet did not. Then offered dessert, which he then proceeded to say they were out of. Finally when my coffee arrived it was COLD to boot! Really? It was a birthday celebration, and by far nothing celebratory about this experience. My reservation was at 7 pm for 3 ppl. Our third didn’t make it. November 28,2022. So very disappointed!!! Inattentive service and poor customer service. Management, not good!!!

   Ruth's Chris Steak House - SomervilleResponded 3 days agoPlease rest assured that in this Ruth's Chris, as well as all others, our intention is to provide the highest and finest quality with regard to both food and service, not to mention hospitality - much like Ruth would have done herself. We will address your concerns with our team and we hope you will give us another chance to serve you again in the future. Thank you!

   Report
2. AA

   AriyannaA

   1 review

   5.0

   1 review

   Dined on November 24, 2022

   overall5food5service5ambience5

   My daughter and I really enjoyed ourselves and the food was really and and our waiter was excellent and very professional

   Report
3. AC

   AngelaC

   New England

   4 reviews

   5.0

   4 reviews

   Dined on November 24, 2022

   overall5food5service5ambience5

   11/24/22 Thanksgiving

   Report
4. OT

   OpenTable Diner

   New England

   1 review

   5.0

   1 review

   Dined on November 18, 2022

   overall5food5service5ambience5

   From start to finish everything was excellent… our waiter Rob and waitress Amanda were attentive throughout the evening and made our dinner extra enjoyable…a special thank you to Irene the hostess she was awesome!

   Report
5. N

   Nick

   New England

   3 reviews

   5.0

   3 reviews

   Dined on November 17, 2022

   overall5food5service5ambience5

   The service here is impeccable. Everyone from the manager to the wait staff was so friendly and welcoming to my girlfriend and I and the food was fantastic.

   Report
6. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on November 17, 2022

   overall5food5service5ambience5

   Server was the BEST. Made the experience wonderful and deserves a raise

   Report
7. d

   dmw0402

   New England

   8 reviews

   3.0

   8 reviews

   Dined on November 16, 2022

   overall3food3service5ambience3

   Food was average. Not the quality expected for the price. Very surprised that I was charged for putting my drink in a martini glass when I have never been charged extra at other locations. Service was good. Ruth Chris has become and expensive average steakhouse.

   Report
8. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on November 12, 2022

   overall3food3service4ambience4

   Ordered a filet…cut of meat I received was not a filet. So much pepper on the steak

   Report
9. GE

   GlennE

   New England

   8 reviews

   vip
   5.0

   8 reviews

   Dined on November 11, 2022

   overall5food5service5ambience5

   Never disappoints! The waitstaff and GM Serg went above and beyond to make our experience that much better!

   Report
10. MW

    MikoW

    New England

    14 reviews

    vip
    5.0

    14 reviews

    Dined on November 6, 2022

    overall5food5service5ambience5

    Always great food!!

    Report
11. ML

    MarkL

    New England

    3 reviews

    3.0

    3 reviews

    Dined on November 4, 2022

    overall3food4service4ambience3

    The food was ok service was good however going when we went to the restroom & there were no paper towels to fry our hands that was very dissapointing actually shocking

    Report
12. OT

    OpenTable Diner

    New England

    13 reviews

    vip
    1.0

    13 reviews

    Dined on November 3, 2022

    overall1food3service1ambience3

    I always go to Ruth’s Chris and that must’ve been the worst experience I’ve had since going! my server, his attention was not on us throughout the whole entire meal. He had a big party that took away from our dining experience, and because of that our food came out wrong. My martini glass had a broken chip on it and by the time that I noticed it, it was already too late and when I was looking for my server to let him know he was busy doing something else I seen my server three times that night. Instead of apologizing for his lack of presence and by the time they redid our $75 steak you would think that we will get an apology or a piece of dessert. I don’t know just something saying that hey I know that I lacked tonight.

    Report
13. JA

    JoAnnD

    Nashville

    3 reviews

    vip
    4.0

    3 reviews

    Dined on October 29, 2022

    overall4food5service3ambience3

    It was our Anniversary . We usually go into Boston but thought we would try this location. I thought it was loud. I was also disappointed that our Anniversary was not acknowledged like it usually is in Boston.

    Report
14. L

    Lynn

    New England

    13 reviews

    vip
    5.0

    13 reviews

    Dined on October 29, 2022

    overall5food5service5ambience5

    Great food and service

    Report
15. OT

    OpenTable Diner

    Las Vegas

    12 reviews

    vip
    5.0

    12 reviews

    Dined on October 29, 2022

    overall5food5service5ambience5

    Best service, food is great as it should be. The Bartender ,Alex is one of the best in the Boston area. He has it all service, personality, and knowledge.

    Report
16. BG

    BG12

    New England

    8 reviews

    vip
    3.0

    8 reviews

    Dined on October 21, 2022

    overall3food2service5ambience3

    Lamb chops were a little over cooked and the petite filet cut was not very lean

    Ruth's Chris Steak House - SomervilleResponded on October 25, 2022BG12, we sincerely apologize not everyone's steak arrived perfectly prepared and will work with our team to improve. Thank you for brining this to our attention and we hope to welcome you back in again soon.

    Report
17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 9, 2022

    overall5food5service5ambience5

    It was a very nice experience they decorated the table with birthday confetti and had a birthday dessert for the birthday girl! We had a great time and the food was absolutely delicious. We didn’t enjoy too much the lobster bisque but overall everything else was absolutely amazing. Definitely planning to return for another birthday!

    Report
18. J

    Jld1

    New England

    2 reviews

    vip
    5.0

    2 reviews

    Dined on October 7, 2022

    overall5food5service5ambience4

    Excellent service.

    Ruth's Chris Steak House - SomervilleResponded on October 8, 2022Thanks for taking time out of your day to review us. We look forward to serving you again soon!

    Report
19. OT

    OpenTable Diner

    New England

    14 reviews

    5.0

    14 reviews

    Dined on October 7, 2022

    overall5food5service5ambience4

    I started with a blackberry side car that was delicious! We also started with the spicy shrimp, and Cesar salads. I got a filet with grilled shrimp, my boyfriend got the filet and lobster both were cooked perfectly. We ended the night with the bread puddings. Ken was such a great server and made sure we had a wonderful experience! We will be back 😊

    Report
20. W

    William

    New England

    2 reviews

    2.0

    2 reviews

    Dined on October 1, 2022

    overall2food3service1ambience4

    Plates from appetizer remained on table all the way through dessert. Potatoes were like watered down instant. Over rated and over priced for horrible service. Sorry cause Boston restaurant was excellent

    Report
21. KF

    KathyF

    Las Vegas

    8 reviews

    vip
    5.0

    8 reviews

    Dined on September 27, 2022

    overall5food5service5ambience4

    Excellent staff! Very accommodating.

    Report
22. AB

    AB160307

    New England

    3 reviews

    2.0

    3 reviews

    Dined on September 25, 2022

    overall2food1service5ambience4

    Filet was served raw in the middle. Second time in as many visits had issues with meat being cooked consistently. Glassware was also dirty both times. Our server was excellent but cannot make up for the food issues. Have never had issues at the Boston location in Old City Hall.

    Report
23. MM

    MMMMMMS

    New England

    23 reviews

    vip
    4.0

    23 reviews

    Dined on September 17, 2022

    overall4food3service5ambience5

    The steaks were a little dry and the Caesar salad was a bit soggy, like the dressing had been applied well before the salads were served to us.

    Report
24. OT

    OpenTable Diner

    New England

    6 reviews

    4.0

    6 reviews

    Dined on September 12, 2022

    overall4food3service5ambience4

    Good overall. Our server Jessica was very attentive and spoke well. The support staff was fantastic as well. Food was delicious but we felt the steak and Brussels sprouts had too much oil or butter. I think plate presentation could improve as well. There were ice chips in our drinks too which can be easily fixed with a double strainer. They had fantastic wines by the glass, it was hard to pick which is awesome to see. Nonetheless, it was a fine dinner and we enjoyed it.

    Report
25. MA

    MAUH

    New England

    22 reviews

    2.0

    22 reviews

    Dined on September 4, 2022

    overall2food3service2ambience5

    I will give the experiece a grade of “C” not sure if The restaurant was shortstaffed. Didn’t always get the items that we asked for and had to remind our server for items. The food is good (a little salty) The ambience was great. I will have to consider whether I will come back again for a special occasion where I need the experience to be close to perfect. But, I may come back myself for more casual dining experience.

    Ruth's Chris Steak House - SomervilleResponded on September 6, 2022MAUH we appreciate you writing about your recent visit with us. Guest satisfaction is of the utmost importance to us and your feedback has been shared with the local team so they can work to improve. Thank you for providing your feedback.

    Report
26. OT

    OpenTable Diner

    New England

    2 reviews

    vip
    5.0

    2 reviews

    Dined on September 4, 2022

    overall5food5service5ambience5

    It was our anniversary and we had a great time. Excellent food, great service, and management that truly cares. It’s worth the trip!

    Report
27. OT

    OpenTable Diner

    New York Area

    2 reviews

    1.0

    2 reviews

    Dined on September 3, 2022

    overall1food3service1ambience1

    For a high end steak house the overall experience was not up to spending that much money. The staff was not experienced, the actual setting was nothing special, the steak was equal to outback at best. To bad, I would not recommend this restaurant.

    Ruth's Chris Steak House - SomervilleResponded on September 6, 2022Thank you for your candid review. We hold ourselves to the highest brand standards for both food quality and service we wish we'd made a better impression. Your valuable feedback has been shared with the local team for review. We appreciate your feedback and hope to welcome you in again soon.

    Report
28. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on August 25, 2022

    overall5food4service5ambience4

    Good was delicious. Service great, My feet stuck to bathroom floor which I found disgusting. Also automatic flusher on at least 2 toilets didn’t work.

    Report
29. P

    Portia

    New England

    22 reviews

    vip
    5.0

    22 reviews

    Dined on August 21, 2022

    overall5food5service5ambience5

    First time at the Somerville location and Jessica was our waitress. She was very attentive and has very good service. The food was good as always. Im very happy that all went well because I will def be back to this one.

    Report
30. SJ

    SteveJ

    New England

    2 reviews

    4.0

    2 reviews

    Dined on August 20, 2022

    overall4food4service4ambience4

    Our server Chris was very friendly with a great smile.

    Report
31. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on August 20, 2022

    overall5food5service5ambience5

    Love it food was great service was great

    Report
32. OT

    OpenTable Diner

    Los Angeles

    1 review

    4.0

    1 review

    Dined on August 20, 2022

    overall4food5service4ambience4

    Food was delicious, steak and lobster was cooked well. So was the side dishes. Only problem i had was it took forever to get a drink and the place wasn’t as packed. But I enjoyed myself and Ruth Chris is still my favorite restaurant

    Report
33. YB

    YvieB

    New England

    4 reviews

    5.0

    4 reviews

    Dined on August 19, 2022

    overall5food5service5ambience5

    Great evening to eat out and enjoy a great meal while listening to Salsa music. Kim was a wonderful food server.

    Report
34. PB

    PaulB

    Caribbean

    13 reviews

    vip
    3.0

    13 reviews

    Dined on August 19, 2022

    overall3food3service1ambience3

    Took an hour and 20 minutes for food ,wasn’t overly busy Second time in as many visits the Filet Mignon was Ok

    Ruth's Chris Steak House - SomervilleResponded on August 22, 2022Thanks for reviewing us, PaulB. Your feedback is appreciated and we take it to heart. We are always looking for ways to increase customer satisfaction and will pass your comments along to management.

    Report
35. CD

    CarlD

    New England

    1 review

    5.0

    1 review

    Dined on August 18, 2022

    overall5food5service5ambience5

    Outstanding meal with great sides. We had excellent service and had a truly memorable evening.

    Report
36. MD

    MikeyD

    New England

    19 reviews

    vip
    5.0

    19 reviews

    Dined on August 18, 2022

    overall5food5service5ambience5

    Kim was exceptional.

    Report
37. m

    michele

    New England

    49 reviews

    vip
    5.0

    49 reviews

    Dined on August 17, 2022

    overall5food5service5ambience5

    Good and service was excellent!

    Ruth's Chris Steak House - SomervilleResponded on October 8, 2022World-class hospitality is at the cornerstone of everything we do at Ruth's, and for that reason we are so know you enjoyed your experience. We hope to have the chance to serve you again soon.

    Report
38. JZ

    JayZee

    New England

    1 review

    3.0

    1 review

    Dined on August 17, 2022

    overall3food4service3ambience3

    For my family’s very first time at Ruth’s Chris, the overall experience was nice -not memorable. Our server was pleasant. As this dinner was intended to celebrate with my husband and kids on my actual birthday, I truly wished there was more attention to detail. We waited quite some time to be seated, even with a reservation. I felt that our table service was slightly rushed more so as we approached closing time, though we arrived to the establishment at 8:30 PM. Quality of food was good, a couple drawbacks: the mushrooms stuffed with crab meat appetizer was cold and the roasted brussels sprouts were hard/undercooked. All the remaining items ordered were served at proper temperature and very tasty! I felt a bit more emphasis should have been placed on the occasion, as it was observed that other tables celebrating a birthday received more TLC. Hence, I felt contributed to a mediocre visit on such a special day.

    Report
39. SH

    SteveH

    New England

    1 review

    1.0

    1 review

    Dined on August 16, 2022

    overall1food3service1ambience1

    We sat at 6:30 for dinner. We ordered dinner and waited until 8:30 to get salad. We had a large party of 10 and we were exhausted. Our first and last time to this restaurant. We will stick with Morton’s. For an expensive restaurant the service is is slow and very poor, this is inexcusable.

    Ruth's Chris Steak House - SomervilleResponded on August 18, 2022SteveH please rest assured that in this Ruth's Chris, as well as all others, our intention is to provide the highest and finest quality with regard to both food and service, not to mention hospitality - much like Ruth would have done herself. We will address your concerns with our team and we hope you will give us another chance to serve you again in the future. Thank you!

    Report
40. CL

    ChristineL

    New England

    1 review

    5.0

    1 review

    Dined on August 16, 2022

    overall5food5service5ambience5

    Amazing!!! My favorite for every special occasion! The staff and the food are top notch! Would highly recommend!

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