BJ's Restaurant & Brewhouse - Sunset Valley

Commentaires sur le restaurant BJ's Restaurant & Brewhouse - Sunset Valley de personnes qui y ont mangé. Selon des cotes récentes.

1. K

   Katie VIP

   Austin48 commentaires

   4.0

   Y est allé le 28 mars 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   Seated quickly after arrival, food came on time and was accurate, asked for refills for tea but never got it
   

   BJ's Restaurant & Brewhouse - Sunset ValleyA répondu le 29 mars 2025

   Thanks for your feedback, Katie! We're glad you enjoyed your meal and prompt seating. We apologize for the missed tea refills and will work on improving our service. Your experience matters to us, and we appreciate you bringing this to our attention!
   

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2. M

   Michael VIP

   New York City16 commentaires

   5.0

   Y est allé le 6 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   It’s all good……………………………………………………………………………………………..
   

   BJ's Restaurant & Brewhouse - Sunset ValleyA répondu le 7 février 2025

   Thanks for the awesome feedback, Michael! We’re thrilled to hear you’re enjoying everything. Your support means a lot to us, and we look forward to bringing you more great experiences in the future!
   

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3. K

   Katie VIP

   Austin48 commentaires

   3.0

   Y est allé le 2 février 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   Reservation was 25 minutes late, had to go back to hostess to make sure what was going on, finally got seated at bar area on high top table
   

   BJ's Restaurant & Brewhouse - Sunset ValleyA répondu le 3 février 2025

   Katie, we appreciate your feedback and apologize for the delay in your reservation. We understand how frustrating that can be and are working to improve our seating process. Thank you for your patience, and we hope to provide you with a better experience next time.
   

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4. M

   Michael VIP

   Austin290 commentaires

   5.0

   Y est allé le 6 décembre 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   A very nice casual restaurant with an extensive menu. Several television screens throughout and excellent service. We had six family members this time and everyone was very pleased with their meals. Extensive craft beer list, great burgers and my wife really liked her salmon dinner. Signature "Pizookie" dessert is a great ending to the meal. Also, great fish and chips.
   

   BJ's Restaurant & Brewhouse - Sunset ValleyA répondu le 7 décembre 2024

   Thanks for the fantastic review, Michael! We’re thrilled to hear that you and your family enjoyed the menu and our craft beer selection. It's great to know the Pizookie was a hit too! We appreciate your support and look forward to welcoming you back soon.
   

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5. M

   Melissa

   Austin1 commentaire

   5.0

   Y est allé le 2 novembre 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Our waiter was the best! We had a great time!
   

   BJ's Restaurant & Brewhouse - Sunset ValleyA répondu le 3 novembre 2024

   Thanks for the fantastic feedback, Melissa! We're thrilled to hear you had a great time and that our waiter made a positive impact. We look forward to welcoming you back for another enjoyable experience!
   

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6. M

   Mary

   Austin1 commentaire

   3.0

   Y est allé le 16 août 2024

   1. Cote globale 3
   2. Nourriture 4
   3. Service 2
   4. Ambiance 4

   Made an Open Table reservation on a Monday for 10 people for that Friday at 11am. With a nearly empty restaurant, we had one server. Drinks were ordered. Drinks were delivered. Food order was placed. Drinks were refilled twice before food was served. Server had to make 3 trips to serve the whole table food. First set of food was rapidly cooling by the time last set was served. For a party this large, with advance warning, I would have expected better backup by management for our server.
   

   BJ's Restaurant & Brewhouse - Sunset ValleyA répondu le 17 août 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Sunset Valley restaurant.
   

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7. OT

   Client d'OpenTable VIP

   San Diego1 commentaire

   2.0

   Y est allé le 28 juillet 2024

   1. Cote globale 2
   2. Nourriture 3
   3. Service 2
   4. Ambiance 3

   Upon arrival no hostess greeted us for 6-minuites Staff looked busy and avoided eye contact. Upon sitting down waiter did not come for 5-minutes. BJ's used to be a preferred restaurant for us. What used to be a name brand in restaurants appears to be affected by the low motivation staff exhibits in upholding the restaurant's name.
   

   BJ's Restaurant & Brewhouse - Sunset ValleyA répondu le 30 juillet 2024

   We are so sorry to read about your recent experience. We know your time is valuable, and we hope to have another opportunity to serve you and make this right!
   

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8. CB

   CindyB VIP

   Dallas2 commentaires

   3.0

   Y est allé le 30 mai 2024

   1. Cote globale 3
   2. Nourriture 3
   3. Service 1
   4. Ambiance 4

   Our server was new. Nobody shadowed him. Our orders were either late or wrong. We were celebrating my Nephew's graduation and his food didn't come until it was time to leave. We complained a couple of times but only received half hearted explanations and weak apologies. They took off food orders that were wrong or late. I know it's hard to get good help these days. But the restaurant wasn't very busy so I'm not sure of why the service was so poor.
   

   BJ's Restaurant & Brewhouse - Sunset ValleyA répondu le 3 juin 2024

   We are sorry to read your recent experience with us was not up to par, Cindy. We will work with our team to make sure this does not happen again.
   

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9. DS

   DrSchellPhD

   Austin35 commentaires

   4.0

   Y est allé le 28 mai 2024

   1. Cote globale 4
   2. Nourriture 3
   3. Service 4
   4. Ambiance 4

   Some food was great, and some was awful. BJ's is usually good. Bad food was a surprise, and they took the item off the bill.
   

   BJ's Restaurant & Brewhouse - Sunset ValleyA répondu le 30 mai 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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10. G

    Gigi

    Austin1 commentaire

    1.0

    Y est allé le 11 février 2024

    1. Cote globale 1
    2. Nourriture 1
    3. Service 3
    4. Ambiance 1

    Salmon tasted expired, couldn’t finish it. Salad was swimming in vinaigrette, way too much, Dinner for 2 without alcohol cost almost $70, NOT WORTH IT!
    

    BJ's Restaurant & Brewhouse - Sunset ValleyA répondu le 12 février 2024

    Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Sunset Valley restaurant. Please allow us a few days to get back to you. Thank you for your review.
    

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