Radio Rooftop

Sort by

Filters

1. HC

   HannahC

   1 review

   2.0

   1 review

   Dined today

   overall2food1service2ambience3

   Not enough staff for how busy it was, we had to wait at least 15 mins to order our first drinks! We only had the table for 1.5 hours, and we ordered some nibbles but about 15 mins before we were due to leave we were told our ticket didn't go through and we wouldn't ne getting any food - they waiter was apologetic but there was no offer or any compensation just gave us our bill and we had to leave.

   Report
2. ST

   SarahT

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food3service3ambience3

   £36 for two cocktails ! Waited 39 mins to be able to pay

   Report
3. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Fantastic atmosphere and great service

   Report
4. DS

   DariaS

   London

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food5service5ambience5

   Great experience, amazing food, cool views ! Andres made our anniversary night very special! Love it ! Muchas gracias Andrés, dziekujemy!

   Report
5. JL

   JasonL

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Everything was perfect, thank you for service, food and a wonderful view of London.

   Report
6. A

   Adam

   London

   16 reviews

   3.0

   16 reviews

   Dined 2 days ago

   overall3food4service2ambience3

   Was very disappointed with the service on the Tuesday evening I was there. Main waiter was not overly friendly - and then disappeared for a lot of the night. When we asked if there was someone else to sit because of the blinding sun in ours eyes, someone was apparently going to speak to us, but no one did. It then took ages to find someone to be able to settle up the bill. Shame, as the location and setting are generally nice.

   Report
7. AM

   AnneM

   London

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Great view & great service

   Report
8. SP

   ScottP

   London

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food5service3ambience5

   Fantastic afternoon good views good food nice drinks

   Report
9. B

   Barzi

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food1service1ambience1

   My partner and I chose to visit Radio Rooftop for the first time to celebrate our 10th anniversary, which is very important to us so we wanted to go somewhere extra special. We ordered a £45 bottle of wine, and after a table by the window became free, we asked if we could move there. The waiter asked his manager and said it was fine. Later, when the bill came, I asked for the service charge to be removed from the bill because the service was not all that good and because for a mediocre bottle of wine that costs £45, I don’t particularly want to spend another £6 on top. When I asked for the service charge to be removed, the waiter asked why, which is understandable, but he then proceeded to say something along the lines of “I’ll remind you that I moved you to this table even though people who were paying for food could have sat there and there was supposed to be a VIP customer here”. This was clearly untrue as there were other tables empty by the window and not many people were eating. Then he removed the charge, slammed the card reader onto the table and didn’t say thank you, nothing at all. I’ve never experienced such rude and unprofessional customer service in my life, we felt extremely uncomfortable and wanted to leave straight away. He then went over to his manager and was visibly telling her about this situation because they were both looking over in our direction and whispering. Terrible service, terrible staff, extortionate prices.

   Report
10. M

    Mandy

    London

    2 reviews

    1.0

    2 reviews

    Dined 3 days ago

    overall1food1service1ambience2

    I booked the rooftop bar for my daughter 21st . So she could have cocktails 🍹 on the roof . However they gave her a table inside. And would not aloud her to sit outside on the roof top . Saying I didn’t book a table on the roof top , even thou there was tables available. . When booking it did not state what table I wanted . As I would of said on the rooftop bar that was the idea of booking 🙄😤

    Report
11. OT

    OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food1service1ambience1

    We booked there and they give us a very bad table but there was a lot of table outside. Stuff didnt help us at all. It was a very bad experience.

    Report
12. A

    Adam

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food1service1ambience1

    Avoid at all costs. From previous google reviews we knew it may be a problem to get in. We got to the lifts and where greeted by a rude security chap who asked us if we had made a booking which we said no. He then just said fully booked and we had to leave. This was a lie. Booked online outside and walked back in with our booking only to find he had gone on a break. The venue was only half full. We had one drink and left because the music was too loud to even talk and service was really slow. Won’t be going back again. Although the security chap was back on our way out and his face was priceless!

    Report
13. OT

    OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food2service1ambience3

    Great looking venue with panoramic views of London’s skyline. Terrible service and value for money. We visited Radio Rooftop on 22nd May 2022 in memory of our friend, who died one year ago. It was a tense day for many reasons but we were looking forward to getting together and celebrating her life. Unfortunately, we had a bad experience with Radio Rooftop and it really spoilt the day. We had 4-5 different waiters serving us, who didn’t talk to each other, so our orders were constantly missed and incorrect orders kept arriving at our table. At one point, a waiter cleared our table and removed two unfinished drinks, so we had to go into the bar to order two replacement drinks, which was annoying and no apology was received. We were only allowed two hours at our table and, given the fact the service was so slow, we ended up staying for longer than expected. The manager then rudely asked us to leave before we’d even received our final round of drinks, even though we’d ordered them around 30 minutes before. The food was overpriced and the table was so small, one of our plates ended up falling on the floor with the food ruined. We had to ask three times for a replacement dish and, eventually, the meal was replaced, albeit begrudgingly. Overall, the attitude of the waiters was poor and we all felt as though we weren’t wanted there. We will not be returning to Radio Rooftop.

    Report
14. ML

    MichaelL

    Surrey

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food4service4ambience5

    Great views of London. Nice relaxed atmosphere. Service was really good. There is a minimum spend but this is well advertised when you book and you are reminded when you arrive so won't come as a surprise. Would really recommend to visit if you are in London for a short break.

    Report
15. SS

    SarahS

    New England

    1 review

    vip
    1.0

    1 review

    Dined 5 days ago

    overall1food1service1ambience2

    Horrible experience. As soon as we arrived, we were told that service was backed up and were discouraged from ordering cocktails. We then proceeded to wait 45 min for a bottle of wine. When we tried to order another round, the full order was mixed up and we only received about half of what we asked for. We will not be returning.

    Report
16. LB

    LouB

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food2service1ambience3

    Really disappointing visit here, I wouldn't recommend at all. We waited 40 minutes from sitting down to be served our drink (after complaining twice) - bearing in mind you have to spend £50 each in an hour and a half! Service was a complete mess. We said we wouldn't be able to spend £50 each in the time limit, due to the service, so this was waved. (Although they had the cheek to still add a service charge). We had 1 drink and left, but by then it was too late to get food elsewhere, so this ruined our evening which was a birthday celebration. Such a shame as the views and atmosphere are great.

    Report
17. KA

    KremenaA

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    I recommend 👌 amazing place So beautiful view 😍 and the staff Omg lovely we was sitting on the bar the bartenders this guys makes magics Thank you for the amazing experience we gone visit again very soon 🍹🍹🍹

    Report
18. LZ

    LinasZ

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    Great atmosphere and very helpful staff. You only get to enjoy outside space for 2h or less but then unfortunately you have to leave. We had a great time and didn’t want to leave early so staff were very helpful and allowed us to stay at the bar area. Bar area was very lIvely and nice had good vibes. I highly recommend this place but even more for their staff, especially the girl(i suppose a manager) who made the experience exceptional.

    Report
19. JC

    JanetC

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food5service3ambience3

    Service charge and cost of drinks astronomical. Felt was put under pressure to pay service charge without question. Attitude to staff changed dramatically when we questioned this.

    Report
20. BW

    BethW

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food3service1ambience2

    Service was such a let down. Our waiter seemed confused by our requests for simple drinks such as G&T - he couldn’t remember if he had put an order in for us when he saw we had been waiting a long time, apologised and said that he had forgotten and then 2 seconds later it turned up - and said ‘oh I didnt forget’ just seemed a bit all over the place and not with it. The music was far too loud, I couldn’t hear a thing my friend was saying and vice Versa. Our drinks were simple orders (as I’m not cocktails that I understand would take longer to make) but it took such a long time to get our drinks to our table. Considering the general ‘vibe’ was that this was an organised operation - given the fact you have a strict 1hr 30 time slot, that you need to spend £40pp, my friend and I overran our slot as it took so long to get our drinks. We tried to order another drink at one point, same as what we had been drinking and the waiter just couldn’t understand us/or maybe hear us as the music was so loud. So we just said don’t worry to him and asked for our bill, which luckily came to just over £80 which was the minimum. It also included a service charge that we paid, however, feel in this case it was not satisfactory enough. Maybe service is better when eating as well-we only went for drinks.

    Report
21. S

    Shiny

    London

    11 reviews

    2.0

    11 reviews

    Dined 5 days ago

    overall2food3service1ambience3

    First thing you’re told on arrival is the strict duration of your booking and the £40 per person minimum. Not the best of starts. The venue itself is nice and the views are good however the service is possibly the worst I’ve had in a while. Whilst the staff were polite enough, it was really difficult to get someone to take an order. More often than not when trying to get someone’s attention, we were told they couldn’t help but they’d send someone else over and would be left waiting again. Staff could either take an order or deliver an order, they couldn’t do both. It made it quite an anxious experience given our strict 90 minute timeline. The mandated minimum spend made me more aware of how much we were spending than enjoying our time there. Our initial plan was to try as many cocktails as possible before our dinner reservation, so had fully intended to exceed their minimum spend but being reminded of it so forcefully on arrival and with such inattentive service, I really begrudged the fact we exceeded it in the end. It also made me resent the discretionary service charge they add to your bill especially when the service experience wasn’t positive. I refused to pay it and then had to justify that to the member of staff whilst making it as clear as possible how their policies impact the customer experience…so many staff walking around yet it took over 10 minutes each time to place an order. This isn’t my usual type of venue so perhaps these practices are standard for such places, however it left a bitter taste in my mouth.

    Report
22. RO

    RachaelO

    Oxford

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food4service3ambience5

    Great atmosphere, service was a bit slow but food is good

    Report
23. NO

    NettyO

    London

    3 reviews

    3.0

    3 reviews

    Dined 5 days ago

    overall3food5service1ambience4

    Shame our food order was forgotten… otherwise would have been a perfect day 🤷🏻‍♀️

    Report
24. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food4service3ambience3

    Table booked for 3pm but unfortunately we were running late and as requested on the email confirmation, I called to inform them this was the case, appreciate we were ‘2 minutes’ after the grace period but we were abruptly informed the table had been cancelled. We were informed we could try for a ‘walk up’ the lady on the phone was abrupt and direct with limited customer services. We decided to chance it to see if we could secure a ‘walk in’ table. When we arrived the lady on the reception said it was no problem at all and she had a table for us, infact when we sat down, there were multiple tables available! The service was quite frankly disappointing - we waited over an hour for water and had to ask multiple waiting staff to bring this, the food took over an an hour to arrive, apparently there was an issue in the kitchen but we were failed to be informed - we had to ask multiple times to multiple waiting staff to bring our champagne. We were advised they would bring us complimentary olives and nuts and even after asking twice, these never turned up. All in all, a disappointing experience. It was predominantly full of hen parties. Such a shame and gone down hill….

    Report
25. NM

    NickyM

    Essex

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food4service4ambience5

    Went for a pre theatre lunch. Great atmosphere with live DJ playing great music. Outside area lovely place to sit in the sunshine. Service fairly slow but didn’t bother us too much. Would go back again.

    Report
26. JA

    JoshuaA

    London

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    overall5food5service5ambience5

    Incredible venue - thank you! Would definitely visit again.

    Report
27. DB

    DebraB

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food2service1ambience3

    After having visited this venue on many occasions we were very disappointed from our latest visit with the attitude and service of the staff. Not one member of staff was friendly towards us and after waiting for sometime we had to get someones attention to bring us a drinks menu. We then after a considerable wait had to ask someone to take our order. The server who bought our drinks was very unprofessional not even giving a glass for the sparkling water we had ordered. She didn't speak to us and struggled to open our bottle of wine. After asking if we would like to try the wine in which we said yes she continued to pour large glasses of wine before we could even try it. Not once did anyone check on us to see if we needed more drinks and finally we just asked for the bill and left. All the staff that were working were constantly just standing around the till area chatting without paying any attention to the paying customer. We will certainly find a better friendlier venue next time we are in the area.

    Report
28. BD

    BojanaD

    London

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food3service2ambience2

    It’s a very loud bar. Not ideal if you want to catch up with people over dinner. Food was ok but nothing special.

    Report
29. OT

    OpenTable Diner

    London

    1 review

    vip
    1.0

    1 review

    Dined 6 days ago

    overall1food1service1ambience2

    Service was very slow and waiters were very rude and unaccommodating. Some orders were forgotten and staff was very dismissive. We were sat directly under a speaker so could not hear anything and when we asked to move, it took 30 minutes to figure it out after asking various hosts several times.

    Report
30. A

    23Amigos

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food4service5ambience5

    Excellent customer service. Staff welcoming guests so attentive and couldn’t have been more pleasant. From entering the venue (5*) based in the Marconi building London ME hotel, to leaving couldn’t have asked for better servers/waiters especially Vish who surprised the birthday girl at our table with a cake and candle. Thank you for a very special evening

    Report
31. LL

    LouiseL

    New York Area

    11 reviews

    vip
    1.0

    11 reviews

    Dined 6 days ago

    overall1food1service1ambience4

    We were only there for drinks so I can’t comment on the food on my last visit. I have eaten before and it was very good. This time I went there was four of us (all business owners, so we know how important good service is) we went to check in once out the lift to be ignored by not one person but 5 members of staff. All five were staring at the iPad although o did make eye contact with at least two people we were still ignored. After a few minutes we were taken to our table where we ordered drinks. Our time there was great and we enjoyed our allocated time. Once the bill had come we all paid in cash and put it with the receipt in the leather folder. We left our table to be chased to the lift by a member of staff stating we had not paid! I explained the money was on the table, it took two staff members to 1 not let us and leave and 2 check that we had paid….which we had! Once they saw we had done as we said all we got was “oh you can leave now”. We all own businesses and the most important aspect of our business is to treat our clients with respect and have a smile on your face……I’m not sure one member of radio roof top done this! I have been to the bar/restaurant many times but I am not sure I will be returning. This is such a shame as the food is great and the drink match, it’s the front of house that lets this establishment down.

    Report
32. HP

    HowPoetic

    London

    3 reviews

    2.0

    3 reviews

    Dined 6 days ago

    overall2food1service1ambience2

    Food is below average. Staff do not seem to enjoy their job here, you get the impression they are not treated well and that’s why they don’t want to provide any kind of service.

    Report
33. KB

    KB2911

    London

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience3

    Sleepy service, poor food quality. Not worth the money spent.

    Report
34. M

    Marcus

    London

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience3

    The pricey food lacks on quality and the staff needs training on customer service.

    Report
35. SS

    SusanS

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food1service1ambience4

    Beautiful venue. But the service is in one word shocking - We booked 2 tables of 6 for pre theatre drinks and food. Table was not ready, drinks service was so bad I had to take the service charge off the bill which I have never done before ever! We tried to order some food, but waiter just disappeared. Incorrect drinks arrived at the table, some of my colleagues drinks did not arrive at all. When I asked the waiter to take the service charge off the bill along with a drink that we never received he 'snatched ' the bill off me. Not even asking why? So rude. Such a shame as what could be an absolute fantastic venue turned out to be a very disappointing start to an evening out with work colleagues. Would I go here again sadly no, due to service and the way staff handled our issues

    Report
36. CM

    ClaireM

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    We visited on our wedding anniversary we were looked after so well. Swiftly moved to a table with a view once available and a special cake to treat us. Thank you!

    Report
37. OT

    OpenTable Diner

    London

    3 reviews

    5.0

    3 reviews

    Dined on May 18, 2022

    overall5food5service5ambience5

    Had a fabulous evening, everyone is so friendly and accommodating

    Report
38. GS

    GemmaS

    1 review

    3.0

    1 review

    Dined on May 18, 2022

    overall3food3service3ambience3

    We waited twenty minutes to be seated, while more important customers were attended too which didn’t make for a good start. The drinks weren’t sold as the menu - our cocktails were meant to arrive in a teapot and instead arrived in glasses with weird green dust on the outside. When we questioned this they shrugged and said another cocktail on the menu was in a teapot. Service very slow, had to constantly request for a drink and ask for the bill multiple times. The venue and views are good but the service isn’t up to scratch for the prices.

    Report
39. EG

    EmileG

    1 review

    3.0

    1 review

    Dined on May 18, 2022

    overall3food5service2ambience2

    Cocktails not as described and basic at best, service extremely slow, and noise levels inside were similar to a club, so very hard to socialise.

    Report
40. OT

    OpenTable Diner

    London

    2 reviews

    3.0

    2 reviews

    Dined on May 18, 2022

    overall3food3service3ambience3

    Hard to get drinks served, music too intrusive, chaos in the lift entrance.

    Report