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Willard Hicks - Campbell

4
1343 Reviews
$31 to $50
American
At Willard Hicks - Campbell we offer our guests an elevated experience in a warm, comfortable, inviting atmosphere. Our vision is to provide a balanced experience where quality and comfort are truly affordable. We strive to create a relationship with each of our patrons and truly appreciate our neighborhood community.

We are excited to offer Certified Angus Beef steaks, deliciously prepared on our almond wood burning grill and feature dishes prepared with only the finest, freshest ingredients.

At the bar you will find handcrafted cocktails created with premium craft spirits and an exciting selection of beers and wine.

We welcome you to Willard Hicks; it is our hope that you feel right at home.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 1343 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.1
food
3.9
service
4.2
ambience
3.8
value
Noise · Moderate
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TS
ToniS
1 review
Dined 3 days ago
Overall1food1service1ambience4

Drinks Not that good.... a $50.00 steak was over cooked asked for it to be recooked chef said it was med. and would NOT recook it. steak had NO pink and was well done !!!! Noone did anything about it !!!! Bartended was fighting with the waiters in front of customers !!!!! We won't be back anytime soon !!!!

DB
vipDiningBob
San Francisco
42 reviews
Dined 5 days ago
Overall2food2service2ambience3

Not sure what is going on at WH??? Used to be one of our favorites and still could be but needs improvement to every aspect. Just went for a business celebration with colleagues and family and were 'greeted' eventually by a host that obviously had better places to be, and mentally was. Our server eventually came to us but the gaps in service were so long it was annoying and there were three servers and only 4 tables seated on a not busy at all Wednesday evening. We waited for everything, apps, drinks, food, silverware. The silverware took so long the food was cold by the time we ate and two of the six meals were wrong (entirely different entree that what was ordered). Too bad, as we really used to look forward to coming here. The owners and management really need to pay attention and make some improvements. Maybe that's why there were only 4 tables?

M
Marcelo
Los Angeles
2 reviews
Dined on January 8, 2022
Overall4food4service2ambience2

The food was good. However, the music was a bit loud, and the service was slow.

OT
vipOpenTable Diner
Seattle
4 reviews
Dined on January 8, 2022
Overall4food5service3ambience5

Food was delicious and the ambiance was very nice. But service was very slow and subpar for the prices.

OT
OpenTable Diner
1 review
Dined on January 8, 2022
Overall5food5service5ambience5

Very attentive and courteous staff. Beautiful ambience . Food presentation and taste was excellent.

KC
KathieC
New York Area
7 reviews
Dined on January 5, 2022
Overall2food2service1ambience4

My dinner was cold. I had to get up to find my waiter. It came back 5 minutes later in a smoking hot dish, but it was still cold! Waiter was nice, but very inattentive. $9 for a cold baked potato?!

AM
AliciaM
San Francisco
1 review
Dined on January 3, 2022
Overall2food2service2ambience4

I'm not sure where to start, overall experience was very disappointing unfortunately

M
Minnie
San Francisco
1 review
Dined on January 3, 2022
Overall4food5service3ambience4

The food was excellent! The server was distracted since her mother and/or friend was dining outside and she was out visiting them a lot.

OT
OpenTable Diner
San Francisco
1 review
Dined on January 1, 2022
Overall5food5service4ambience5

Lovely experience

OT
vipOpenTable Diner
San Francisco
3 reviews
Dined on January 1, 2022
Overall5food5service5ambience5

Great Food, amazing Food! Great time with the family!

OT
OpenTable Diner
Los Angeles
1 review
Dined on December 31, 2021
Overall4food5service4ambience4

The host asked if we minded sitting at a high top table at the bar that was a large table with other guests. We said no thanks because of COVID we didn’t want to share a table. The host sat us there anyway and just said it wasn’t so bad because there was an empty chair between the two parties. By the end of our meal the bar became crowded and we were surrounded by guests to the point where I had to excuse myself because I couldn’t get out of my seat. Our server was amazing and the food was great. Drinks were great too!

OT
vipOpenTable Diner
San Francisco
3 reviews
Dined on December 31, 2021
Overall1food4service4ambience4

The food was good, the waiter was great.
The only outstanding bad experience was a hostess(a chubby one, there were two). She placed us on the first table next to the door. We asked her since the almost half of the tables were empty and we had reservation, can she place us to a different table. She didn’t wanted, she told us everything was reserved. We asked her then, also if possible to place us at some of the 7-8 booths (only one was occupied with 2 adults and one little girl), she told us the booths are for parties larger than 4. We were party of four and until the end of our dinner, I didn’t see more than 4 people in ANY of the booths, almost all booths were occupied by 3 people, rarely four.
To the management, please work with the hostess to improve her skills. After more than 300 restaurant visits this is my first negative review because this hostess attitude was really bad throughout all conversation.

AT
AnitaT
1 review
Dined on December 30, 2021
Overall1food3service1ambience5

Drinks took almost an hour to get to us. Swordfish was overcooked then brought us another and that was undercooked. Our servicer was a bit snarky and not very welcoming. She did comp us a dessert because she probably knew the service was unacceptable.

JG
vipJamieG
Hawaii
4 reviews
Dined on December 30, 2021
Overall3food5service3ambience3

Food was excellent. Service was non existent. Like one server for the whole restaurant. Took a long long time.

AE
AimeeE
San Francisco
2 reviews
Dined on December 30, 2021
Overall2food2service1ambience5

Very surprised that the service was so poor, in the past it was excellent. Took more than a half hour to get drinks each time throughout dinner. Our waiter disappeared many times and we had to ask numerous times for things and to have empty glasses removed. Appetizers were good but all of our steaks were incorrectly cooked and had to be sent back. Some of our sides did not arrive, we had to wait extra time to get them once we reminded our waiter we ordered them. Overall, lousy experience for a birthday dinner that cost over $1000. Not sure I will be back.

j
jimmy
San Francisco
1 review
Dined on December 29, 2021
Overall4food3service4ambience5

4th time at Willard Hicks in Campbell. My steak good but was not as "tasty" as the first 3 times. Also it seem to be louder than previous visits and the background music mad it worse. Overall I would rate Willard Hicks as "good".

T
Toddn
1 review
Dined on December 29, 2021
Overall3food4service2ambience4

Used to be a great place for cocktails and appetizers, the last three times we’ve been there the drinks are watered down and not real cocktails, mostly juice, even the gin martini was cut with something.. good good but very few option anymore. Sad but I’m looking for a new place to spend my cocktail money..

BR
vipBigRed
San Francisco
4 reviews
Dined on December 28, 2021
Overall5food4service5ambience5

Very good, would go again. All of the sides and appetizers were excellent and the steaks were perfectly cooked.

DN
DNgoc
San Francisco
1 review
Dined on December 27, 2021
Overall2food2service1ambience3

We had reservations at 7pm, didn’t get seated until 7:20-7:30. After they seated us they just forgot about us. We didn’t even get water. We had to flag them down to take our orders. Apparently we didn’t have an assigned waiter so no one knew we were there?? Placed our orders around 7:50, our drinks and food didn’t come out until 8:45!!! We made a reservation at 7pm because we had movie plans at 9:30 but with the long wait and no server/slow food we ended up rushing to finish our food. Not enjoyable. The food itself was mediocre. Risotto and scallops was under seasoned and the risotto tasted off. The sticky chicken was salty. A few of the steaks were over seasoned and over cooked.

C
Chris
San Francisco
5 reviews
Dined on December 27, 2021
Overall4food4service2ambience4

Went for a girls night. There is a great variety of drinks to choose from! We ordered the tacos for an appetizer and they were great. We ordered salads, loaded potatoes and short ribs. Everyone enjoyed their food. It did take a while for the food to come and for our drinks. We did order dessert which was also delicious. Overall a good time it would have been even better with a more attentive server.

a
accelerate
San Francisco
3 reviews
Dined on December 24, 2021
Overall4food4service5ambience4

We were seated immediately. The staff was prompt & courteous. The food was great! I really enjoyed the baby back ribs, and I’d definitely order them again. Also, the baked brie was surprisingly good. The calamari steak was a little underwhelming, but it was still good. I loved the atmosphere. Not loud, and perfectly lit.

IP
IsaacP
San Francisco
2 reviews
Dined on December 23, 2021
Overall3food2service3ambience4

60th Birthday Celebration.

M
vipMichoish9711
San Francisco
43 reviews
Dined on December 21, 2021
Overall4food4service5ambience3

If you want to dine and chat, this is not the best place. It gets very noisy because of the bar scene.

TN
TNTN
1 review
Dined on December 20, 2021
Overall3food4service3ambience3

A special event place for good food and excellent drinks. Excellent steak, fish, and scallops. The risotto was nothing special.

LH
vipLindsayH
San Francisco
10 reviews
Dined on December 20, 2021
Overall2food2service4ambience4

Food has gotten worse and worse. Filet tasted like propane and the Risotto was inedible. We were one of three tables there and two managers sat as we waited 15 minutes to get our check. Hope things improve.

LG
vipLGFoodie
San Francisco
2 reviews
Dined on December 19, 2021
Overall1food1service1ambience4

Food took over 2 hours and was served cold. Every entree and side. The butter over the steaks would not melt the steaks were so cold. And the “hot skillet” sides were all cold to the touch. Horrible experience. Will not be going back.

TM
vipTinaM
San Francisco
47 reviews
Dined on December 17, 2021
Overall5food5service5ambience5

Had a great 3 course meal. 4 if you count drinks as their own food group! Table of 4 devoured the baked brie appetizer which was outstanding. Swordfish, steak, and coconut shrimp all excellent. French onion soup was to die for! Highly recommend this restaurant!

OT
OpenTable Diner
San Francisco
3 reviews
Dined on December 16, 2021
Overall2food3service4ambience5

Our table was too small and in a bad location. We did ask for a booth but was told no. My food was fatty

D
Duke
1 review
Dined on December 15, 2021
Overall5food5service4ambience4

Had the Signature Filet steak and the sweet to savory accompaniments were phenomenal. Whoever put these flavours together is an artist! truly enjoyed the addition of the grilled grapes, bleu cheese, and the Blackberry Demi Glace were brilliant!

CS
CheriS
San Francisco
3 reviews
Dined on December 13, 2021
Overall3food4service2ambience4

I am guessing they are having a problem like other restaurants in hiring enough people. Service was super slow, our waiter seemed super stressed, took forever to get what we ordered. Food was good when we did get it.

OT
OpenTable Diner
San Francisco
1 review
Dined on December 11, 2021
Overall4food4service2ambience4

Willard Hicks is a perfectly fine, if not pedestrian, steak restaurant. The menu certainly has a typically formulaic set of items for such a restaurant. The food itself was good with a New York steak cooked nearly perfectly with some really even seasoning. The other entrées showed the same care.

The sides, that are billed as “huge”, are most definitely not. I am not a fan of large portions but really, don’t call out “huge” unless they are. The green bean side was really excellent but not overly large. The fries were disappointing & resembled “Jo-Jo” potatoes or overly large steak fries. They were hot but not crisp & they were kind of mealy. I should have chosen another side.

The big issue was our waiter. He seemed a bit nervous as if he was new to waiting tables. He seemed in a rush & that made us feel rushed as well. We weren’t in a hurry for anything & there was no table time limit but still…he didn’t seem to honor our request to “give us 10-15 minutes”
before we ordered entrées as he was back in 3-4 minutes tops. He also seemed to be new to clearing dishes & nearly dropped used silverware all over the table and us.

After enjoying a few cocktails, some really delicious cornbread & our entrées, we passed on dessert as there wasn’t anything we wanted. We asked for the check at that point. The check was delivered & we continued talking for a bit. He came up to the table in a rush & said “you can stay as long as you want but I really need to run your credit card…”. I took that to mean that his shift was over but what restaurant cuts shifts at 9p on a very busy Saturday night? Hand us off to another waiter then?

When he returned for the card, I just asked him if he was rushing because his shift was over. He abruptly replied “yes” & rudely stalked away.

I’m not asking for super special treatment at a restaurant but this behavior was pretty subpar & kind of spoiled our evening. Everything but this had been really pretty good.

I don’t think we’ll return.

MS
MadisonS
Richmond
1 review
Dined on December 11, 2021
Overall5food5service5ambience5

Really delicious food and the wait staff went above and beyond

h
viphoomsky
San Francisco
25 reviews
Dined on December 11, 2021
Overall4food5service3ambience4

The food at this steak house never disappoints.
Everything tastes great.
The service is not the best as the waiters are always serving too many tables and always seem rushed. They just don’t have the time to spend with guests for a truly memorable experience. That needs work at this Reataurant.

Also when there busy they rush you a bit and always give away your tables that you request. So be careful if that.

But great place overall.

OT
OpenTable Diner
San Francisco
11 reviews
Dined on December 9, 2021
Overall3food4service1ambience4

Extremely inattentive service. The bar bill would have been much larger if someone was paying attention. Never got a water refill.

J
Jess
1 review
Dined on December 8, 2021
Overall5food5service5ambience5

Took my mom here for her birthday. Our server was exceptional. He made excellent recommendations and went above and beyond to ensure we had top notch experience. Poke, rum old fashioneds, signature filet and pork chops were just beyond words. This place does it all. Sat down at 5, noise level was very quiet as we were the only ones there til about 6:30 the energetic buzz began. I love this place and will definitely return. I highly recommend.

k
vipkcna3
San Francisco
47 reviews
Dined on December 8, 2021
Overall5food5service5ambience5

Great place for a business lunch as it's quiet enough to talk.

JO
vipJaimeO
San Francisco
11 reviews
Dined on December 5, 2021
Overall1food1service4ambience5

Lovely dinner with friends -- but every dish was overcooked. The staff did what they could to make up for the lapses. We are not mad at W. Hicks, we feel bad that literally, everything was wrong with our meal there. Nonetheless, we would give them another chance.

OT
OpenTable Diner
Las Vegas
2 reviews
Dined on December 4, 2021
Overall5food5service5ambience5

Great food and drinks!

OT
OpenTable Diner
San Francisco
4 reviews
Dined on December 4, 2021
Overall5food5service5ambience5

Good food and fun!

GT
GeneT
San Francisco
8 reviews
Dined on December 4, 2021
Overall5food5service5ambience5

We had crab cakes for an appetizer. They were fresh, perfectly cooked, and pretty tasty. I had the scallops and risotto main course and it was unbelievable! Perfectly cooked and delicious. My partner had the sticky chicken and it too was amazing. For dessert, we shared the cookies and cream and this was the only so-so part of the meal. The cookies were not kinda stale and not warm. A disappointment. The service was really good and the fact they will not charge for corkage on the first bottle was an awesome extra. We took advantage of that. We will be back soon!

FAQs

Willard Hicks - Campbell does offer delivery in partnership with Uber Eats. Willard Hicks - Campbell also offers takeout which you can order by calling the restaurant at (408) 374-5000.

Willard Hicks - Campbell is rated 4 stars by 1343 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.