When in Rome

4.2
145 Reviews
$30 and under
Italian
EXPERIENCE A ROMAN TRATTORIA MINUS THE EXPENSIVE AIRFARE. HAND CRAFTED MENU ITEMS WITH THE FINEST INGREDIENTS, EXQUISITELY PREPARED AND PROFESSIONALLY SERVED
What 145 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.3
food
4.4
service
4.2
ambience
4.3
value
Noise · Moderate
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I
Iggie
Richmond
5 reviews
Dined on January 7, 2022
Overall4food5service5ambience4

To begin we must say the food was outstanding. The service was excellent. Our complaint was in the difference in the pricing from the menu and the bill. We had been forewarned that use of a credit card would result in an extra charge for its use so we knew to bring cash and that was no problem. The special's board showed the price of the she crab soup to be $7.00 but he bill reflected the price of $9.00. My wine was listed as $14.00 per glass on the menu, but the bill reflected a price of $15.00. My wife was certain her wine selection was $10. per glass, but the bill came in at $14.00 The waitress suggested we were looking at a different wine offering. So, my advice to others is to make close note of the menu pricing when making your selections. Again, the portions were ample and the food excellent. Nor was it very busy, surprising on a Friday night.

OT
OpenTable Diner
Richmond
3 reviews
Dined on January 2, 2022
Overall4food4service5ambience4

Food was good but I expected better for the price.

RC
RhondaC
Richmond
1 review
Dined on December 31, 2021
Overall3food3service4ambience3

First time I’ve been charged for using a credit card plainly stated on the receipt. Not cool☹️

DB
DanB
Richmond
1 review
Dined on December 31, 2021
Overall5food5service5ambience5

We went out for an early New Years Eve dinner. Our meal was wonderful and our server, Jessica made the evening that much more enjoyable!

PS
PaulS
Richmond
3 reviews
Dined on December 30, 2021
Overall4food4service3ambience3

Definetly a do over. Food was great and pricing matched the quality. Staff was friendly. However, table service etiquette lacked some. If you want good authentic Italian food in a casual atmosphere, this is a good find.

X
Xzavier
1 review
Dined on December 22, 2021
Overall5food4service5ambience5

Great food, excellent service. The staff and chef were great, always checking to make sure my girlfriend and I were enjoying our food and asking if there’s anything they can do better. Would highly recommend visiting this restaurant!

TA
TomA
Richmond
5 reviews
Dined on December 17, 2021
Overall5food5service5ambience4

Quality food at a very reasonable price!

BW
vipBWT12
Richmond
13 reviews
Dined on December 10, 2021
Overall5food5service5ambience5

Always have a great dinner. The food and service is always great! This is our favorite spot!

LC
vipLCarpenter65
Richmond
14 reviews
Dined on December 3, 2021
Overall5food5service5ambience5

It was a very pleasant and tasty meal. Our server, Jessica, recommended a fabulous wine to my husband. She helped us with our dinner selections. The almond cake was a wonderful cap to an exquisite evening.

OT
OpenTable Diner
1 review
Dined on November 11, 2021
Overall5food5service5ambience5

Food was fantastic. Service was absolutely the best. It made for a very enjoyable evening out.

l
lisai
Charleston
2 reviews
Dined on November 7, 2021
Overall5food5service5ambience5

Great food! The tortellini was out of the world good! Meatballs too!

VB
VBRestaurantLover
New York Area
5 reviews
Dined on November 6, 2021
Overall1food1service3ambience2

This restaurant has a lot of very high ratings on Open Table, which was why we chose it when picking somewhere new to eat. We were shocked when we got there. First of all, there was absolutely no reason for a reservation. We walked in the door, there was no "reception" area or person. Once someone in the back of the room noticed we were there they actually yelled across the room and other diners to ask how many were in our party. They cleared a table for us - right next to the kitchen. Photos online show white tablecloths. There were none, just wood-like tables similar to what you see in a fast food restaurant. Our server was the best part of this experience as she was friendly and accommodating. Without getting into too much detail, I will just mention the highlights. They were out of half of the wines by the glass listed on the menu. My party finally settled on something neither of us really wanted. The restaurant was out of chicken and salmon. What restaurant runs out of chicken on a Saturday night? This meant that more than half of their entrees were unavailable, including the "special". Fast forward into our meal. None of us in our party found our meals worthwhile. They all had either shrimp (because that was all they had left) or no meat and the taste was definitely off. *Very important to note that while their description claims homemade pasta (one of the reasons we selected this place), they told us the pasta was from a box. I noticed at 8:29pm that they had turned off the "open" sign to the restaurant. Before 9pm, then staff was standing around us (again, table by the kitchen) talking about their tips, etc. Once staff person actually walked by our table and yawned loudly on purpose. Bottom line: we picked this restaurant because we wanted to try a new place, support a local small business, and found this restaurant had good reviews. However, I would never recommend this restaurant and I will not be going back.

BB
BrentonB
1 review
Dined on October 30, 2021
Overall5food5service5ambience5

I can't get enough of their food. Service is always amazing and the wine selection is phenomenal

OT
OpenTable Diner
Chicago
1 review
Dined on October 22, 2021
Overall3food1service5ambience3

Meh - the food was underwhelming and bland. Service was great! Sorry For the poor review.

CD
CoachD
1 review
Dined on October 22, 2021
Overall2food2service2ambience1

Overall it was a disappointment from previous times we visited. We never the food was exceptional but always enjoyed the quaintness and ambiance. They’ve remodeled to a brighter more modern style which is nice but takes away from the charm it had. The food was lacking. The Veal Parm seemed like it had been frozen, then thawed and prepared. Not fresh. Far too much pasta with the meal as well. Service was ok. Just takes awhile for some things in a restaurant that is really small.

SI
SpIkeS
Richmond
4 reviews
Dined on October 17, 2021
Overall5food5service5ambience5

Pleasant, enjoyable with good food.

SK
StephenK
1 review
Dined on October 9, 2021
Overall1food4service1ambience4

Food was great, but had to wait 1.5 hours for appetizer. Sous Chef apparently walked out. Had to ask for bred for table and continually ask for drink refills. Had to ask for silverware. Had to get own olive oil and balsamic for bread from another table. Server was too friendly, sometimes sitting down at our table.

p
private
1 review
Dined on October 3, 2021
Overall5food5service5ambience5

food was amazing. Server and cook was great. The owner was even in the restaurant working. Great place to do a date night... highly recommend the mussels

S
vipSeabees
Richmond
16 reviews
Dined on September 30, 2021
Overall5food5service5ambience4

It was our first visit, but we will DEFINITELY be back!

The owner, Don, made a great meal even better. Jessica, our server was personable and attentive. She made some great recommendations for both food and wine. The chefs prepared everything to perfection! Overall and absolutely amazing night!

We are looking forward to coming back and bringing our friends.

G
Gitta
Richmond
1 review
Dined on September 25, 2021
Overall2food2service2ambience4

I loved going to When in Rome, now that they re-opened and hired nee cooks, the food wasn’t as good, service was a tad lackluster. I did like the new decor. I understand the problem of having new employees, but when the standard of the food suffers, it reflects on the business. I’m hoping that they will improve. My meatballs were over cooked, my pasta was undercooked. My husbands pasta was overwhelmed with lemon so that’s all you tasted.
I will go again in the future to see if there is improvement. Let’s hope
So, I really enjoyed that little place!!

I
Inanna
Richmond
2 reviews
Dined on September 25, 2021
Overall3food3service2ambience3

I had dined here before they closed for remodeling and it was wonderful. The calamari was some of the best I ever had. Last nite I ordered it and it was no where near as good. Small pieces over cooked. The pasta was very good but smaller portions. I know everyone is having staffing problems and I am guessing that is the reason service was so slow. Prices have increased, but that is everywhere. I will still dine here again.

OT
OpenTable Diner
Richmond
15 reviews
Dined on September 25, 2021
Overall5food5service5ambience5

Excellent as usual!!! So happy they are back up and running!

BR
BRyan
Richmond
2 reviews
Dined on September 18, 2021
Overall2food1service3ambience1

Small food portion and over price. I wished I had read the Yelp reviews because most of the recent reviews has the same
Complaints (food portion are small and over price.

DL
DanL
Richmond
2 reviews
Dined on September 17, 2021
Overall5food5service5ambience4

Food was outstanding, especially the pasta dishes. Our waitress made our dining experience even better. Definitely will be back soon.

K
Kaylie
Richmond
6 reviews
Dined on September 16, 2021
Overall4food4service4ambience4

New chef is doing well with a modified version of previous menu, and servers were handling all really well! Glad that it has reopened.

B
vipButch
Richmond
24 reviews
Dined on September 16, 2021
Overall5food5service5ambience5

Back open and excellent as always

OT
OpenTable Diner
Richmond
1 review
Dined on September 11, 2021
Overall1food1service1ambience1

Service was very long which I would get on a busy night, but it wasn't even halfway full. All of the food we got was extremely bland and didn't resemble an ounce of what the dishes are supposed to be. Carbonara should have a silk like creaminess, but instead it was a pool of liquid at the bottom of the bowl covered in mounds of pancetta that was way overused. Yes the staff was very nice, but our meal was not worth the money charged and quite honestly Macaroni Grill makes better Italian food and I hate Macaroni Grill.

MB
MelodyB
Richmond
7 reviews
Dined on September 3, 2021
Overall1food1service4ambience1

1- can’t walk through the restaurant without bumping into everyone
2- food was NOT even close to how it was before they closed for remodel- portions we half the size. Basically, miss the old chef. So much oil in the pasta, it was actually disgusting
3- charged $5 for the cannoli filling (daughter always received for free when we can before due to her allergy) … something that was fun
4- the owner made several inappropriate comments to other customers (this isn’t a chef boy r dee kind of place) and took wring meals to wrong tables
5- walked in with no hostess stand etc… really strange feeling.

This was one of our favorite places, now… we will never return. Aldo’s is a much better option!!

D
Donna
Richmond
3 reviews
Dined on July 17, 2021
Overall5food5service4ambience5

Food is freshly made by Chef Jason. He cares about his customers.

GA
GilesA
1 review
Dined on July 10, 2021
Overall5food5service5ambience5

First time dining at the restaurant, the food, service and staff best I've had in this area in a long time. Will be back many times to dine there

AK
vipAliciaK
Philadelphia
30 reviews
Dined on July 10, 2021
Overall5food5service5ambience4

Wonderful food and service. Best Italian food I’ve had since we were in Italy 2 years ago!

FM
vipFrankM
Richmond
46 reviews
Dined on July 3, 2021
Overall3food3service5ambience5

This was out first visit. We were seated promptly and were told there was no veal or calamari. We were served promptly but were disappointed in our caprice. Little bits of mozzarella, variety of tomato halves and some greens. The bruschetta had a nice taste but the toasted bread was cold. Our main dishes were good.

SI
SpIkeS
Richmond
4 reviews
Dined on July 3, 2021
Overall5food5service5ambience5

The service was superb. The staff was very friendly. The food was exceptional!
The menu has a lot to choose from and if what we had was typical- the rest would be also!

CW
CeceW
Raleigh
1 review
Dined on July 2, 2021
Overall5food5service5ambience5

My friend and I sat at the "chef's table" and had a bird's eye view of all the busy-ness of the kitchen. The chef chatted with us throughout the meal, both of which were delicious. Would definitely recommend to friends.

JK
JeffK
Richmond
1 review
Dined on June 30, 2021
Overall5food5service5ambience5

We heard about this restaurant on Facebook and couldn't have been more pleased. The owner was great and extremely knowledgeable about the grapes and region of every wine on his list. I took his recommendations from the wine to the dessert and he was spot on. I can't wait until we return.

N
Neil
Atlanta
1 review
Dined on June 29, 2021
Overall5food5service5ambience5

We love this place! Never disappointed with any of the dishes we have tried, they are extremely delicious!

B
vipButch
Richmond
24 reviews
Dined on June 24, 2021
Overall5food5service5ambience5

Excellent as usual!

PF
PeteF
Cleveland
1 review
Dined on June 23, 2021
Overall5food5service5ambience5

We had dinner yesterday at When in Rome. I had seen mixed reviews about service but excellent review about authentic food. Small restaurant with 6-8 tables and one server. I could see why service could be slow, but that was actually one of the best features of the restaurant. Andrea the server was 100% Italian and proud of the restaurant being authentic to Italian food and style of eating. That would be slow and enjoying your meal and company. So true.
Food was "Outstanding" and service was "Excellent" as long as you want to eat in Italian style. You can adjust anything on menu to your taste as long as Chef approves. This is funny as my wife tried to mix a dish with different sauce. We were told that combination didn't work. We followed their lead and my Wife's meal was fantastic.
Do yourself a favor and go to this restaurant.

LA
vipLouAnnB
Norfolk
9 reviews
Dined on June 18, 2021
Overall5food5service5ambience5

Love this place! Great food and service!

US
USNA1982
Richmond
16 reviews
Dined on June 17, 2021
Overall5food5service5ambience5

First time restaurant and I will go back. Eat at Maninioes every Thursday and love that restaurant, but "When in Rome" was a wonderful experience and we will put it into the Thursday lineup as well.

Small and quaint, and wonderful food. Very small place and the kitchen size limits larger accommodations, but last nights meal was great. Chef (Justin) came out to each table and engaged all the patrons.

If you are bad mouthing this place you are one of those people that must get their jollies by being negative in the secret social media word.

Good little restaurant......we will be back.

FAQs

When in Rome offers takeout which you can order by calling the restaurant at (757) 351-3705.

When in Rome is rated 4.2 stars by 145 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.