Gateways Dine & Drink

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1. S

   Shep

   1 review

   5.0

   1 review

   Dined on November 12, 2022

   overall5food4service5ambience5

   First time eating at gateways in years. My wife and I both enjoyed our appetizers and main meals. Service was excellent and atmosphere terrific. Only thing that was not above average was the desserts. Will definitely be back.

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2. PM

   PM2013

   London

   23 reviews

   vip
   5.0

   23 reviews

   Dined on November 12, 2022

   overall5food5service5ambience3

   Lighting needs to be darker otherwise too bright and felt like eating in cafeteria lol. Nice Jazz! Foods were great.

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3. W

   Widow

   New England

   96 reviews

   vip
   3.0

   96 reviews

   Dined on November 5, 2022

   overall3food5service2ambience4

   The food here is excellent, but my service experience was very disheartening and not worthy of the caliber of the Gateways Inn. It was 20 minutes before anyone even brought me water, when people arriving after me received a carafe of water immediately upon being seated. I was asked if I wanted to order a drink almost 30 minutes after my arrival, but they had never brought me a drink menu. When a couple just seated near me were read the specials, their waitress realized I hadn't been serviced AT ALL and took my table over from the male waiter who had been passing me - periodically saying he would be back. This was 35 minutes after I had been seated. I had made a decision to leave if I was ignored for 5 more minutes, when the woman who added me to her tables stopped to apologize for my errant waiter and offered to service me. Blessings to her for saving my evening, but I will be cautious about choosing Gateways for dinner again.

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4. J

   Jaffy23

   New York Area

   8 reviews

   5.0

   8 reviews

   Dined on November 5, 2022

   overall5food5service4ambience4

   Great menu and surprising specials. Loved the devils on horseback special and the chicken liver mousse was sublime. Cocktails generously poured and a decent beer selection. We’ve learned that anything pork in the Berkshires is going to be great and Gateways didn’t disappoint. We sat in the lower dining room which has less ambiance but is further away from the music. Service was slow, not for the want of trying, but too few servers for a full dining room.

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5. RG

   RGresty

   1 review

   4.0

   1 review

   Dined on November 5, 2022

   overall4food4service3ambience4

   Food and atmoshere were great. Our waitress was a bit rude. Slamming down drinks and taking menu and food away before ready. Besides that, we had a nice dinner.

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6. g

   great

   West Palm Beach

   4 reviews

   vip
   5.0

   4 reviews

   Dined on October 16, 2022

   overall5food5service5ambience5

   Great chef

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7. E

   Esylli

   New England

   24 reviews

   vip
   5.0

   24 reviews

   Dined on October 15, 2022

   overall5food5service5ambience5

   Food and ambiance were great. Service was very attentive. There was live jazz, but we were too far away to hear. If you want to hear the jazz but not be blown away by it, request the middle room (we were in the far room). Everything was great and we’d go again for sure.

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8. OT

   OpenTable Diner

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on October 15, 2022

   overall5food5service5ambience5

   Great evening out

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9. NG

   NancyG

   New York Area

   6 reviews

   vip
   1.0

   6 reviews

   Dined on October 14, 2022

   overall1food4service4ambience1

   Was promised to be seated in small dining room next to main dining room so we can listen to the jazz but not be overly noisy. They pulled a bait and switch and placed us in a dining area where no music could be heard. Said they relocated all parties of 3 and 4 to accommodate a large party. Clearly we were ‘t good enough. I planned this evening for my guests and was utterly embarrassed. The large party should have been placed in the lower dining room, not us. I was on the phone several days earlier with the gateway inn and she guaranteed our seating and enjoyment. The night, for me, was ruined. The lower dining room had no atmosphere, harsh lighting and no music could be heard. While the food was good and our overworked waiter was great, I will never return to this establishment

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10. KG

    KGRUS

    New England

    13 reviews

    vip
    5.0

    13 reviews

    Dined on October 13, 2022

    overall5food5service5ambience5

    Initially we were not placed in a main dining room as we did not know to ask but fixed us up in no time and then everything was fabulous from our waitress Maria to the band to the food!

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11. J

    uJthom

    Orange County

    21 reviews

    vip
    5.0

    21 reviews

    Dined on October 9, 2022

    overall5food5service5ambience5

    What a surprise ! Expected a pub but was a beautiful elegant house and with a lovely menu .

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12. JL

    JudyLev

    New England

    35 reviews

    vip
    4.0

    35 reviews

    Dined on October 8, 2022

    overall4food3service4ambience5

    Easy very special ambience although the bass player was quite loud. The wait staff was good but as with most places they are a bit understaffed now. Unfortunately, the presentation and taste of my dinner was average. However, we have been there twice before and it was outstanding. I think we must’ve hit it on a bad night. It is definitely worth a try and the bar is great

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13. OT

    OpenTable Diner

    Bath

    1 review

    5.0

    1 review

    Dined on October 6, 2022

    overall5food5service1ambience3

    When we ordered we told our server that we were very hungry because of a long day of travel. An hour later when we still had no food, other than one small pre-dinner salad, we offered to pay for the salad so we could go find somewhere else to eat. They insisted we stay and finally brought our dinner 10 or 15 minutes later. The food was excellent

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14. N

    Nana

    1 review

    3.0

    1 review

    Dined on October 6, 2022

    overall3food3service3ambience4

    Unfortunately the band was a no show that was advertised to play while we dined. Part of the reason we picked the venue and time.

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15. MT

    MollyT

    New England

    1 review

    5.0

    1 review

    Dined on October 6, 2022

    overall5food5service5ambience5

    My friend and I came to Gateways for a mid-week pre-theater dinner. We ordered several appetizers as we do on theater nights, finding that full portions are usually too much and sharing several small plates is more fun. We opted for an early seating. We had our choice of beautifully appointed dining rooms and chose the lower with a lovely view of the outdoors. The salmon rotille was tasty and perfectly presented, as was the mushroom tart, and the honey-lavender goat cheese pleasantly sweet. The parmesan fries were crispy, with a tiny bit of a kick. The service was impeccable. We enjoyed our dinner thoroughly.

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16. DS

    DougS

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on October 5, 2022

    overall5food5service5ambience5

    The restaurant was great, the food was excellent and the service prompt and friendly.

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17. CR

    CarolR

    New York Area

    26 reviews

    vip
    3.0

    26 reviews

    Dined on October 1, 2022

    overall3food4service3ambience3

    Had dinner in room with duo ( singer and pianist) so enjoyed the music while we dined. Had risotto, mushroom and lentil burger and eggplant caviar appetizer . All were very good. They were short of help but our server hustled and the food came out quickly with a longer wait between courses. Overall a good experience and we would return.

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18. GS

    GaryS

    New York Area

    17 reviews

    vip
    3.0

    17 reviews

    Dined on October 1, 2022

    overall3food3service3ambience4

    Service was friendly and earnest, but the entrees were very delayed to the table. The portions were unusually small. We have really enjoyed this restaurant in the past, but this one time was a bit off.

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19. SM

    StephanieM

    New England

    1 review

    5.0

    1 review

    Dined on October 1, 2022

    overall5food5service5ambience4

    The warm rolls were too good. Yum! Service prompt and nice. Roasted Beet soup. Yum. We enjoyed dinner and then saw a fantastic play at Shakespeare and Company.

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20. GT

    GraceT

    1 review

    4.0

    1 review

    Dined on September 30, 2022

    overall4food3service3ambience4

    Gateways Inn is a lovely place to have a drink and listen to music (depending who si performing!) and even have a bite to eat.

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21. J

    Jmay

    London

    46 reviews

    vip
    4.0

    46 reviews

    Dined on September 23, 2022

    overall4food3service5ambience5

    Great atmosphere. Food just ok.

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22. P

    P80825

    Austin

    7 reviews

    vip
    5.0

    7 reviews

    Dined on September 23, 2022

    overall5food5service5ambience5

    Very nice atmosphere in beautiful inn. Food was excellent with choices to make everyone happy.

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23. OT

    OpenTable Diner

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on September 17, 2022

    overall5food4service5ambience5

    So worth it for live jazz and food! Elegant and special! The cheese board and bread is fabulous!!

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24. OT

    OpenTable Diner

    New England

    3 reviews

    4.0

    3 reviews

    Dined on September 15, 2022

    overall4food5service4ambience4

    The meals were absolutely delicious, and elegantly presented.

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25. G

    Gailardia

    New England

    1 review

    5.0

    1 review

    Dined on September 11, 2022

    overall5food5service5ambience5

    Lovely ambiance, excellent and professional service. Vegetarian dishes were delicious especially the roasted autumn vegetables. Cooked to perfection.

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26. ST

    StaceyT

    New York Area

    4 reviews

    vip
    3.0

    4 reviews

    Dined on September 10, 2022

    overall3food4service2ambience4

    Lovely atmosphere and interesting menu. Unfortunately they were short staffed so the service was spotty at best. Hopefully staff will be added - those who were working tried so hard to accommodate.

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27. h

    hungry

    Phoenix

    32 reviews

    4.0

    32 reviews

    Dined on September 8, 2022

    overall4food4service4ambience4

    The food was very good. There was a party outside so we had to eat inside. No problem. Nice ambiance inside. The singers were very loud. Very good, but very loud. Luckily, we were able to sit in the further room. Overalk, the experience was enjoyable and we would revisit next time we are in town.

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28. JA

    JeanAgnes

    New England

    7 reviews

    vip
    4.0

    7 reviews

    Dined on September 4, 2022

    overall4food5service5ambience4

    We had a wonderful lunch. The food was very good (burger and lamb hash). We enjoyed the drinks and atmosphere. Our server was great! Would definitely return.

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29. MS

    MicheleS

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on September 3, 2022

    overall5food5service5ambience5

    Food is outstanding and service is excellent. Very reasonable prices.

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30. TC

    ThereseC

    New England

    20 reviews

    vip
    5.0

    20 reviews

    Dined on August 28, 2022

    overall5food5service5ambience5

    The food was AMAZING! Wanda Houston performed. We had a table of 6 and everyone enjoyed their appetizer, meal and dessert. Presentation was wonderful.

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31. EH

    EllenH

    New York Area

    1 review

    5.0

    1 review

    Dined on August 27, 2022

    overall5food5service5ambience5

    Food and service was excellent. Only other comment--we were seated next to the only other couple in the dining room and both couples were party to every word the other said.

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32. 2

    2die4

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on August 27, 2022

    overall5food5service4ambience5

    Great place to gather for dinner & drinks. light jazz added to the atmosphere. Service was very attentive & cheerful. We loved the eggplant caviar, chicken liver mousse, olives, and the salmon entree was outstanding!!

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33. JS

    JudyS

    Tampa

    19 reviews

    vip
    5.0

    19 reviews

    Dined on August 21, 2022

    overall5food5service5ambience5

    Table of six. Service was prompt and friendly. We had brunch outside. Food and drinks were all excellent. Highly recommend. A lovely way to spend time with family.

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34. BG

    Booked2Go

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined on August 14, 2022

    overall3food4service2ambience4

    We had a reservation for 7:30 but we’re told our table wasn’t ready we waited 10 minutes while a couple without res were seated When we were seated we waited 1/2 hour for anyone to come and at least fill our water glasses Had to ask the hostess for service Ordered drinks and dinner dinner came after about another 15 minutes no drinks Had to remind them Food was fine but such unprofessional service will not see us back there They apologized over and over but didn’t offer to comp us a drink or anything after so much waiting as most restaurants do Once we had our food the waitress was at our table every 5 minutes asking us if everything was ok and did we need anything

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35. PL

    PeggyL

    New York Area

    18 reviews

    4.0

    18 reviews

    Dined on August 14, 2022

    overall4food4service5ambience5

    We sat on the patio on a busy Sunday night. There was music playing inside (nice jazz), but we had the perfect setting for quiet conversation. Started with a citrus beet appetizer - very refreshing. My husband had hanger steak, perfectly cooked, and I had pasta, pesto and vegetables. We ended by sharing a key lime custard, tart and sweet. The young staff were working hard to keep pace. Our waitress was very diligent about checking in and making sure our meal was going well. We would love to return next time we’re in Lenox.

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36. k

    krob

    New York Area

    23 reviews

    vip
    4.0

    23 reviews

    Dined on August 14, 2022

    overall4food5service4ambience5

    lovely and perfect place for a special gathering

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37. M

    Mamak

    Tampa

    83 reviews

    vip
    4.0

    83 reviews

    Dined on August 13, 2022

    overall4food5service5ambience4

    Dining was a winner. Music that was being played was loud and annoying. It was a 3 piece band rather than background music making it difficult to impossible to have a conversation. Sitting in that room seemed unavoidable since they did not have a record of the reservation that I had in fact made and showed them the confirmation I received. Felt the hostess was a bit rude in dealing with this issue. Having said all that, dinner itself was wonderful.

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38. OT

    OpenTable Diner

    Caribbean

    1 review

    4.0

    1 review

    Dined on August 13, 2022

    overall4food4service5ambience5

    At Tanglewood for a concert great meal close to the show

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39. SM

    ShannonM

    New York Area

    9 reviews

    5.0

    9 reviews

    Dined on August 13, 2022

    overall5food5service5ambience5

    Lovely dining experience - The inn lobby and bar was very nice and the dining room downstairs was open and pretty. LOVED the food - lots of good choices for vegetarians which was nice

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40. OT

    OpenTable Diner

    New England

    1 review

    vip
    2.0

    1 review

    Dined on August 12, 2022

    overall2food2service3ambience5

    The actual venue was great, and we were treated to live jazz music…. Awesome!! The person that greeted us at the door was friendly, our waitress and the older waiter were very attentive, but there were other wait staff there that bordered on rude. On customer complained that she was cold from the ac unit and the wait staff informed the customer “the unit is off”, when the staff clearly wasn’t looking at the correct unit on the wall. The drinks were good, but there was a wait for the Moscow mule I ordered. As for the food, we ordered a vegan burger option and the patty was cold, and the fries looked to be standard grocery store fair. I ordered the salmon, and while it tasted good, the portion was MUCH smaller than I expected. The table next to us also had several complaints about their food. And while I was there a third table complained that the pâté was missing from their dish, the waitress tried working with the patron to fix this issue. The kitchen staff was clearly not happy to address the issue and simply tried to give the plate back to the patron with out fixing the issue. For a $100 meal, I would say that there needs to be improvement. But if you want to go somewhere for wine in a nice venue, then this is a good place to go.

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