My wife and I were very disappointed by our experience at Vertex Sky Bar. Our server seemed bored being there and repeatedly ignored us. It took us an hour from ordering to receive our food to the table and we only ordered two entrees without special requests. Our server didn't check on us for 50 minutes from ordering and that was only when we flagged him down. The food was alright, but not worth the amount charged. We had difficulty getting our check to the table. Again, we had to get the attention of our server. We were so disappointed that we left without dessert or after dinner drinks. We will not be returning and recommend you eat elsewhere in Rapid City, SD.

We both ordered the burger. I asked for mine to be Gluten-free. It must have created quite the problem as we didn’t receive our food for quite some time. This was ok with us as we were out to enjoy each other’s company anyway. However, when the food came , my burger bun looked like it had undergone some sort of process to perhaps get it out of a frozen state. It tasted fine though and I truly appreciate it even being offered. The worst part I guess was that I didn’t even receive all of the toppings that my partner had on his burger. I don’t know what happened there but usually a burger is a very safe choice. Everything else was great.

We had reservations for six. Sat at the very top. It was beautiful. We got our seats very quickly. However, our food took over an hour to get after we ordered it. Our waitress completely forgot my Brussels and because she did that, she gave me a free flat bread, even after she was aware of my gluten allergy. When my Brussels came to me, we were ready to pay and the Brussels were under cooked. The salmon was very dry. Although the scenery was beautiful, the service and food were not.

Would not return.

Not worth the price. My husband and I came here for our anniversary and have always wanted to try vertex sky bar out, but never committed due to the price tag. We finally made reservations and were very excited, the view was beautiful and the cocktails did not disappoint but unfortunately the food sucked. I paid $25 for a plate of bland mush, and the burger was also flavorless. Wouldn't recommend unless you're planning on not eating. Customer service was really great though!

Nice place, great food. Beautiful views. I would go back for sure!

I was there this time for downtown Restaurant Week. It was delicious, however, I didn't think the 2 courses went together at all and there wasn't a vegetable to be seen in either dish. I would have preferred a side veg.

Had our New Year's Eve dinner at Vertex. Everything was mostly fine, except for the fact that we had to ask for silverware and napkins and were told at first that they had run out.

Really? How do you not plan for the number of guests you are serving on NYE?

The server brought us forks and paper napkins.

The same server later brought a full set of utensils and cloth napkins to an adjoining table so I made the request again, which was fulfilled this time.

I made the reservation at the roof top bar to see the Christmas Star. It was amazing!!!!! I forgot my binoculars but was able to take some pictures with my cell phone. Thank you Vertex Sky Bar!!!!!!!

First time in, was not what we expected at all very noise ( Saturday night in Dec) and we reserved well in advance for a table next to the bathroom?!?
Food was great & outside was fabulous.
Note to self....next time eat outside😒...........

It’s a beautiful place they just can’t seem to get the bill correct. It’s the THIRD time I was over charged so I won’t be eating there again. I’ll stick to drinks and happy hour where it will be easy to see any bill errors.

Unfortunately we were there on a Saturday and the noise level was extremely high. It was very busy and the waiters were rushed off their feet. They did as well as they could. I had the filet which was excellent and my husband a pasta, which was way over the top with garlic.

Wonderful atmosphere, service, cocktails and food. Had a wonderful time.

Our server was attentive and fantastic, the food took a bit longer but things happen. But 2 tables near us were yelling and were so loud I literally could not hear my date. I talked to the server and he shrugged and said "well thats how it is" ummm, this place is a fine dining and expensive fine dining restaurant. These other customers were obviously drunk and were literally yelling back and fourth and just getting louder and louder.

We really enjoyed our 49th Anniversary Dinner at Vertex. They had a special table with
privacy and great views set up for us. Beautiful scenery from top floor of hotel.
Food and service were excellent. Enjoyed our dinner very much.

Great food and ambiance. Had fun!

We reserved for sunset time. The view was wonderful and got even better at dark.

Great view of the city, with good service; however nothing special. Overall, the food was good, nothing special or over the top. We paid a $20 cover charge to enter the restaurant since we were not members. Only recommend to people who actually stay at the hotel, $20 for non-members or guests is ridiculous for the type of limited menu/food and cocktails that were just OK. If you want ambiance and view, go. Otherwise, save your money if food is a deal-breaker for you.

Great atmosphere! We were kept warm by the gas fires. Nice view, great food, slow service. A nice date night!

Beautiful views! Service was alittle slow but didn’t bother us since the setting was so nice. Staff was great and the food was amazing. Price is high for the portion you get but still worth it for the view and experience.

Great all around experience
Fabulous View

We ordered an Artesian Cheese Tray as an appetizer. Our food was delivered all at once, the salads, entrees and then the 1/2 Artesian Cheese Tray that then got half dumped by the waiter bringing it out. No sorry, let's get you another, nothing. The food was warm, not hot. The waitress finally stopped by to check on drinks no how is your dinner. I had to mention that the appetizer showed up AFTER our food, and then got half dumped on the floor. And that all the other food came out at the same time. She wanted to argue with me, but she then admitted the food did arrive all at the same time. I told her I was not paying for the cheese tray. A good waiter or waitress keeps up with the status of their tables and monitors the arrival of food or drinks. My SIL bloody mary showed up a good 20 minutes after she ordered it, I had forgotten she had ordered it. For the prices, I would expect better service and food.

View and setting was great but the service was slow, the menu was not what they had online and the food was not very good.

Superb service from (Chanel’s cousin)😎! Food was awesome, service and ambience unparalleled! Great customers who added to night time dining!

Slow service. Relegated to a small, dark dormer room for old people.

It took a while to get our order but it didn't matter because the Sky Bar was such a wonderful place to enjoy! The staff were attentive and super friendly. So as long as you're not in a hurry, and want to just enjoy your surroundings - it was wonderful!

Very unique restaurant to the hotel - alittle too cool that night to enjoy the nice rooftop area, however, we had the buffalo steak since we were in South Dakota, and it was delicious. We had a very nice time.

This is consistently a good place to go. Lately there have been some minor errors where there used to be none....overworked staff????
Outside is always the beat option.

Made the reservation thinking it would be rooftop, but all reservations are actually only for indoor seating which was a little disappointing. Food and drinks were very expensive, but you are paying for the atmosphere.

This place is overrated and overpriced. If you’re not a guest or member at the hotel, it costs $20 to get up to the restaurant (was not made clear when o booked).

Additionally, the service was poor. No water, no silverware. At one point when my water was empty, the server came up to our table to take our order with a full pitcher of water, and then did not refill mine and refilled the rest of the patio.

Good food, but not for the price.

We stayed at The Alex Johnson and were very excited to try Vertex. We walked in and simply asked if where we were at was where to check in and the lady said, “you’re going to have to wait.” Right off the bat, it was bad. Then we were sat down in a back corner of a room and got our menus by one person, water from another, and then 15-20 minutes went by and no one came to even get drink order/introduce themselves as a waitress. I can’t speak to their food, but seeing it being toted up on the elevator was a little disgusting. We will not be recommending this restaurant.

We love eating here, it’s never a disappointment!!! Thank you for all you do!!

Outstanding ambiance! Great place to relax, enjoy a delicious dinner, and sit by the fire pit as the stars glisten above. We went there two nights in a row because the first time was so much fun!

Nice, but I probably won’t go back. Food excellent; service was inattentive.

Great service, great experience. The bathrooms could have used some attention.

Well the server was great with how and what she had to work with. She took our wine order then had to run downstairs to get it, only they were out of it. So she had to run down and up again for a new bottle. Anytime we forgot to ask for something she had to run up and down. The walleye fingers were disappointing and the brussetta was good but 4 tiny bites. Vertex is going down hill fast, needs improvement badly.

Dinner was good but nothing to write home about. It was average. Sauce on pasta was too thick and clumpy but taste was acceptable.

We loved this place! I read that it was the restaurant with the best views in South Dakota, and it was! Our waitress Hannah was great! Delicious cocktails and food!! Loved the fire pits!! We do wish the waitstaffhad better masks, some kept slipping off and that was disturbing . Otherwise a wonderful experience and the best food we had on our trip!

One of the best Fillets I’ve ever had.

Great ambience, great views, wonderful place for a drink. I haven't lived in Rapid City for 3 decades and went back for a visit. The food at the Alex Johnson is still absolutely fantastic - some of the best you can find in South Dakota. The service was really disappointing - horrible hardly describes it. After waiting a long time, we finally ordered our own drinks at the bar and eventually went and stood in front of the wait staff at the entrance to the bar until they took our food order.