UP is permanently closed and should be removed from Open Table! Did not know this until I showed up.
Up is closed and no one from the restaurant let me know ahead of time.
This meal cost $450 for 2 on new years eve. The filet was tough, the rissotto was good, the desserts just average. The wine average and the service was miserably bad. I wont go back
New Years. They made the evening feel rushed. Appetizers made it to the table before the drinks. Waiter requested the order as soon as appetizers came. It was hard to have a conversation without someone popping back in. With high end restaurants, a dessert bar is never acceptable. I have enjoyed this Restaurant on many other non occasion nights. On this New Years, they were not crowded, I feel they should have not been so quick to rush you through. A table that sits and drinks, pays the bills.
Great service. Good prix fix menu for new years eve. Great dessert buffet to finish off the meal.
Second visit to Up and we had another very good dining experience. We'll go again!
The restaurant was not busy when we were there earlier this week, yet it took an hour for my friend to get her food, and I still did not have my food 30 minutes later. We asked and asked and were reassured the food was coming, but had to really push to get my food--and my friend was done with hers before I ever received any of mine. And I only ordered 2 appetizers! I will not be visiting UP again.
1) Bread was very dry and stale. It crumbled apart as I ate it.
2) Waiter did not know the menu and could not speak to the dishes. He stated, there were only 2 seafood dishes on the menu...well over 10.
3) Had to wait 40 minutes for food. We got up to leave and then they ran the food to the table. No apologies. No effort to make it up. We had the bouillabaisse (soup) and French Quarter Shrimp. These dishes are 90% assembly; not fancy dishes.
4) Small portions and overpriced. There is nothing special about their dishes/flavors/presentation.
5) I visited Up years ago and it was okay. I thought they would have improved but they got worse. I don't know how this place is still open.
The food was amazing. Service was a bit slow but that was only a problem because we needed to get to the theatre, otherwise it was absolutely perfect. I had the lobster bisque and tableside truffled pasta, and both were fabulous. My partner had the tortilla soup and lobster ravioli, and he enjoyed both, though he found the ravioli rather salty. We also shared the cream corn brulée and that was also lovely. The macaron sampler for dessert was a lot of fun -- we got it to-go and had them as snacks the next day. The macarons were huge!
The restaurant itself has a lovely atmosphere, full of warm-coloured light wood and bright sparkly lights. We had a table right by the window so we got to look out at Highland Village all decorated up for Christmas!
Went for a late lunch during the holidays, and we were one of 3 tables, all sharing the same waiter. Considering how few tables there were, the service could have been a little more attentive, however it was by no means negligent. Food was fantastic, and I will definitely be returning.