Uno Pizzeria & Grill - Framingham
Thanksgiving Dinner Special Menus & Offers
We are open on Thanksgiving from 4pm-12:30 am, so swing by Uno if you want to run away from home! OR come in for Friendsgiving, Wednesday, November 27th for ½ priced Apps and $2 Truly Hard Seltzers!
Thursday, November 28, 2019
Have been a longtime customer for both small and large groups. Held a birthday dinner for 12 on Friday evening that was horrible. No set ups at the table; repeated requests for silver and napkins resulted in a couple of forks, knives and napkins, then nothing. We had to ask to have water glasses removed from the table three times -- there were 12 of them, unused, leaving little room for food. Same for pizza plates, given to everyone -- still with no utensils -- when only 4 people ordered pizza. Food service was glacially slow. After taking our orders, our waitress vanished. One of us walked the restaurant floor and we couldn't find her. Someone else delivered the food. Two orders were made incorrectly and the order for one member of the party was never entered, so she had to wait 15 minutes after everyone else had food to receive hers. We still did not have enough flatware or napkins when the food was delivered. I ordered pizza. It's a good thing it is delivered right from the oven because I had to wait 10 minutes (no exaggeration) to receive a fork, at which point someone dropped of a literal pile of napkins, forks and knives on the table. Our waitress resurfaced after everyone was done with entrees. We ordered dessert because it was a birthday celebration. 6 scoops of vanilla ice cream, 3 slices of cake, and one mini brownie sundae took 20 minutes. To add insult to injury, the manager on duty came by as we were eating dessert with a way too cheerful, "How was everything? All good?" I wasn't willing to make a scene at that point. Never again. I work in the restaurant business, so I know how hard it can be. This was inexcusable.