Trace - W - Austin

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1. OT

   OpenTable Diner

   Columbus

   1 review

   3.0

   1 review

   Dined today

   overall3food4service2ambience5

   Servers were constantly disrupting our conversations. They failed to provide the boxed meal after we were done.

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2. OT

   OpenTable Diner

   Austin

   1 review

   2.0

   1 review

   Dined on June 9, 2022

   overall2food4service3ambience5

   One waitress for the entire dining room… waited entirely too long to be seen, to be greeted, to order, etc… was not the waitress’s fault. Once order was taken, food took extremely long for a table of 2. I’ve eaten here before and never experiences these types of waits. It took almost 2 hours from the time we sat down until we were able to leave for one small plate item, a burger, 2 desserts and a coke.☹️

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3. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on June 4, 2022

   overall5food4service4ambience5

   Friend visiting from out of town

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4. CJ

   CJane

   Austin

   28 reviews

   vip
   2.0

   28 reviews

   Dined on June 3, 2022

   overall2food4service3ambience1

   We have always enjoyed Trace before shows at the venue next door but had not been there in a long time. We found, as everywhere, the prices had increased greatly. And the Market Snack plate had been greatly decreased in size. The quality of food and drink was still excellent. The service was a bit haphazard. But the real problem was the loud music. We were seated inside and the.speaker volume was so loud it was painful. We asked one of the staff to please get it turned down. It went down a bit but not to an acceptable level so we asked again. The staff said the manager had said he would not allow it to be reduced further. We said to tell him we would have to leave and would never return. The staff person was not at all sympathetic and was obviously irritated with us. The manager ought to understand that if you are seated inside you have chosen seating that will allow conversation. It you are there for the music you would choose to sit outside where the musicians play.

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5. DB

   DavidB

   Austin

   1 review

   1.0

   1 review

   Dined on May 29, 2022

   overall1food3service1ambience5

   Unfortunately, the service was slow and inadequate. Avacado toast took three tries and was still waiting on the egg

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6. OT

   OpenTable Diner

   Austin

   1 review

   1.0

   1 review

   Dined on May 21, 2022

   overall1food2service1ambience5

   Made a reservation for 6 people. Host said he couldn’t seat us until all the parties be there, what is interesting, since open table doesn’t have this notec but okay I guess. They I got scared we would lost our reservation since 1 of our friends was a bit behind on time, so I double check that our reservation from inside was guaranteed, and he said yes. When all the parties arrived, no tables inside was available anymore, what is so annoying, because if he had seat us inside from the begging we would for sure have a spot! The. to complete the night we got charged extra for 2 drinks of $32 each, what nobody ordered or saw on the table! Very disappointed with this place!

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7. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on May 21, 2022

   overall3food2service2ambience4

   waitress was awesome but all other staff was rude despite the restaurant being empty. the chips were stale and expensive. food was underwhelming - not worth $30 for glorified kraft mac and cheese

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8. W

   Workinmommie

   New York Area

   83 reviews

   vip
   3.0

   83 reviews

   Dined on May 21, 2022

   overall3food5service3ambience1

   Then restaurant was almost empty and while the waitress was super nice it took forever to get our food, place orders and our check. Food was good but fairly pricey for the underwhelming experience.

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9. VR

   VRATX

   1 review

   3.0

   1 review

   Dined on May 17, 2022

   overall3food3service3ambience4

   The service was overall good. The food was delicious and overall came quickly. The chicken sandwich didn't indicate that is was spicy on the menu, so that came as a surprise. Our waitress checked that the food was okay when it first arrived to the table but didn't check after that, which was disappointing since I particularly don't eat spicy food. I ended up taking the breading off the fried chicken sandwich. I would recommend it but it wasn't anything spectacular.

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10. K

    Kynan

    1 review

    2.0

    1 review

    Dined on May 12, 2022

    overall2food4service1ambience1

    Did not have a good experience. Service was horrible.

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11. OT

    OpenTable Diner

    Los Angeles

    1 review

    vip
    3.0

    1 review

    Dined on May 8, 2022

    overall3food3service3ambience2

    Unfortunately, Trace has become dated and not a restaurant I’d suggest anymore for the price. So many better options. Only benefit is east valet.

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12. OT

    OpenTable Diner

    Austin

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Ok let’s be honest about someone thing. Today which is Sunday 8th of may which is Mother’s Day. First off great service and great show. Vylette Ward does an incredible drag show. Everyone is excited and welcomed and is happy.

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13. KS

    KimberlyS

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food3service1ambience3

    We went to the Sunday brunch drag show. We were not informed that the prices would be significantly higher than the regular brunch. (Instead of the published $5 mimosa carafe, they were $35!) Extremely limited menu with “o’k” food and less than desirable service. The show was fun though.

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14. AC

    AbbeyC

    1 review

    1.0

    1 review

    Dined on May 7, 2022

    overall1food3service1ambience3

    This was honestly the worst experience we’ve had at a restaurant in a long time. For the price point, service should be top notch and the restaurant should be adequately staffed — especially when there’s 90% vacancy on tables. We were a party of 4, seated at the far back corner of the patio even when there was plenty of seating closer to the live music. We each ordered 1 appetizer, 1 main and 1 drink….we were there for over two hours and left with a $250 bill?! Will not return

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15. OT

    OpenTable Diner

    Austin

    5 reviews

    5.0

    5 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    We did an early Mothers Day brunch. It was very nice that it wasn’t too loud and the service was great. Good food.

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16. ND

    NatalyD

    San Francisco

    2 reviews

    vip
    2.0

    2 reviews

    Dined on May 7, 2022

    overall2food2service1ambience5

    It took 15 minutes to bring us water. Restaurant was half full. Service was slow and terrible. One person in our party did not get there food until after everyone else ate and was ready to leave. We asked to take it to go and when it was opened at home there was black hair right on top of it expected something better from supposedly high end restaurant.

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17. LA

    LeAustin

    1 review

    2.0

    1 review

    Dined on May 4, 2022

    overall2food3service2ambience3

    Menu items were unavailable and order took over an hour to be sent to table. Salad and soup came with the main course. Food overall was good. Servers were very kind, and the restaurant is suffering from being short staffed. Mostly disappointed that given the menu is very limited that items were not available and not prepared as described.

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18. OT

    OpenTable Diner

    Austin

    6 reviews

    vip
    1.0

    6 reviews

    Dined on May 3, 2022

    overall1food1service2ambience5

    This restaurant is next to Moody Theater. We had one hour to eat and get to our show. We ordered our dinner at 6:30. We got our appetizers 30 minutes later and never got our food. We cashed out at 7:30 and had to leave to make the show. One hour! If you have service issues then don’t seat diners. That was the excuse they used. They had hardly anyone there too.

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19. TN

    Tx2Napa

    Austin

    21 reviews

    3.0

    21 reviews

    Dined on May 1, 2022

    overall3food3service2ambience3

    Location is great and nice outdoor seating and nice music from the singer on a Saturday night. Unfortunately, service was slow and spotty. Simply getting seated was interesting since the hostess disappeared for a crazy amount of time as multiple customers filtered in behind us waiting to get service. We had a reservation. Some in our party arrived first an were told the entire party needed to be there to be seated. The Hostess then disappeared as the rest of our party arrived then we waited and waited because she had disappeared. The waitress seemed fine but would also disappear for long spells and considering the restaurant was mostly empty I dont know where she was or what she was doing. The meals were brought out one at a time with long spells between arrivals so that we had several people at our table without food while others waited to eat so to not be rude. The food was good but not great. Not especially memorable. The crab dip tasted like nothing. I would not likely go again.

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20. OT

    OpenTable Diner

    Austin

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food1service1ambience1

    Ac was off on a hot day. Food service is super slow.

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21. OT

    OpenTable Diner

    Austin

    1 review

    2.0

    1 review

    Dined on April 30, 2022

    overall2food2service3ambience4

    The food just wasn’t good. Everything we tried was bland, and a solid 4/10.

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22. B

    Boston

    New England

    2 reviews

    3.0

    2 reviews

    Dined on April 30, 2022

    overall3food4service2ambience5

    Great ambience - live music was amazing. The service was incredibly slow but the food was good.

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23. K

    Kellee

    Austin

    14 reviews

    vip
    3.0

    14 reviews

    Dined on April 29, 2022

    overall3food5service2ambience5

    The host was very rude to us after we had not been waited on for 15 minutes & had asked for a waiter. We ended up getting our own cocktails & ordered our food right away with the waitress. The host told us we would just have to wait, they would get to us eventually. Really?

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24. JE

    JenE

    1 review

    1.0

    1 review

    Dined on April 24, 2022

    overall1food1service1ambience2

    Horrible service waited at the hostess station for 10 mins before welcomed and once we sat at our table a server never came over nor was there one in sight to flag so we walked out . As we left the hostess that sat us didn’t even ask everything ok .

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25. OT

    OpenTable Diner

    Austin

    1 review

    vip
    3.0

    1 review

    Dined on April 21, 2022

    overall3food5service2ambience3

    Food was great. Service was painfully lacking. PAINFULLY.

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26. OT

    OpenTable Diner

    Austin

    1 review

    1.0

    1 review

    Dined on April 17, 2022

    overall1food3service1ambience4

    Mother’s Day - service was some of the worst service in austin. Could not get served at all throughout our dinning experience. Will not be coming back for a while.

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27. LH

    LisaH

    Denver

    1 review

    4.0

    1 review

    Dined on April 17, 2022

    overall4food4service4ambience4

    I didn't hear great things about this place, which is why it was such a shock that it was good. Great wine selection, and the appetizers we ordered were very delicious. We sat outside and there was a music performer which was nice. Definitely will return.

    Report
28. LS

    LisaS

    Milwaukee

    6 reviews

    vip
    1.0

    6 reviews

    Dined on April 16, 2022

    overall1food2service2ambience2

    The food was average at best and the service was subpar. My food was tasteless. No seasoning at all and very plain. I sent it back and reordered which took extremely long so while I was waiting everyone else ate and finished before my reorder even came. Reorder was basic as well but I was starving at this point and ate it. Drinks were good. I’d suggest looking elsewhere for dinner.

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29. LB

    LuciaB

    Central Texas

    1 review

    2.0

    1 review

    Dined on April 10, 2022

    overall2food3service1ambience3

    Honestly, in my 13 years of living and dining in Austin, never have I felt this overlooked, completely ignored and within seconds of walking out of a restaurant. Call me a “Karen” if you wish but if you sat at a table for 35 minutes while every table around you was seated around the same time, got their multiple drink orders, food delivered and you were still sitting there with the same two glasses of water without anyone ever asking if you’ve been helped, you’d probably feel the same way. I finally went inside to speak with the seating hostess but for ten minutes I stood there and not even a hostess came to the station. The bartender, within an eyeshot, never asked if I needed assistance. Finally, I get a text that the waiter in the area finally came by to take our drink order so I went back thinking it was fine, just an inconvenient delay. My husband got his mimosa and my simple Sprite still hadn’t arrived 15 minutes later while I saw him deliver at least four other drinks to the tables next to us. So this time, I went back to speak with the manager because honestly, 50 minutes and one drink while everyone else around us is getting A+ service is kinda BS. Luckily, one waiter saw me and stepped in to ask if everything was okay. When he sensed how frustrated I was at the lack of service, he immediately volunteered himself to be our waiter from that moment on; not anywhere near his own section. From then on, he apologized for the inconvenience and assured my husband and I that we’d get our orders as soon as possible. And I promise that I’m not someone who ever expects special treatment but at least the same standard service every other paying customer around us was getting. Chris honestly saved the day and got our orders out quickly so we could somewhat catch up with the drag brunch crowd and ultimately made it delightful (Thank you very much, Chris!)

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30. OT

    OpenTable Diner

    Austin

    8 reviews

    vip
    5.0

    8 reviews

    Dined on April 10, 2022

    overall5food3service1ambience4

    We had to wait 30 mins to even get greeted. Had to go to the bar and finally get drinks our selves. Rarely checked on if we needed anything. Finally had a server after an hour of waiting to get served on. Was told that waiters were running late and only had 2 waiters for the whole drag brunch which was very poor planning on the full brunch booked. Should have more dependable people to do there jobs and have a better experience there

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31. s

    sheyennes

    1 review

    1.0

    1 review

    Dined on April 9, 2022

    overall1food1service1ambience4

    The service was terrible. Waited 20 minutes at the hostess table to get seated when we had reservations. Took an hour to get water and our drinks. Ordered a hamburger and the cheese was still wrapped in paper. The food was cold and took two hours to come out. Espresso martinis were very good but were $20! The atmosphere is nice but will never go back. The food is over priced and they have hidden valley ranch.

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32. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on April 8, 2022

    overall3food2service3ambience3

    The chicken did not taste farm to table., salty and processed. The rice was good.

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33. OT

    OpenTable Diner

    Exclusive

    4 reviews

    vip
    1.0

    4 reviews

    Dined on April 7, 2022

    overall1food1service1ambience3

    Shockingly bad service. SHOCKINGLY BAD. Made reservation for table of 6. Arrived early. Waited 15 minutes before we chased waitress down for drink order. No, patio was neither crowded nor full. 15 minutes later chased waitress down, again, to place food order. Noticed table next to us did same and she took their order before leaving - presumably to place BOTH table orders (13 people total). I then proactively asked manager to support sever as we had mere 90 minutes for lunch and server was clearly not processing that everyone didn’t have two hours to hang out. That we’d all want our food and bev and check in less than an ice age. I explained we needed to be GONE in an hour. Manager insisted “we GOT this”. 43 minutes later, no food, (burgers and salmon) so I found (took effort) ANOTHER manager to ask for our BILL, so at least when we got our food we would be able to eat and go quickly. He says YES we will have bill and then food. TWENTY minutes later food starts arriving piecemeal. No check. Another 10 minuted pass, I’ve seen NEITHER of the managers on patio since I’ve connected with them, and our waitress asks “do you want bill now?”. So I guess communication has BOT happened. At all. IVE COME HERE TOO OFTEN TO CONTINUE TO BELIVE “they’re gonna get better! Soon”. Cute patio. Mediocre food. Shockingly bad service. You have been warned. PS - just FINALLY got credit card returned. Lunch for six, with reservation, no apps or deserts, but two requests for help to manager, took 110 minutes. NOT CUTE.

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34. DB

    DinerBoy

    Austin

    2 reviews

    vip
    2.0

    2 reviews

    Dined on April 3, 2022

    overall2food3service1ambience4

    Service was slow, the wrong order arrived for one guest with no apology and we all finished eating before their correct order arrived. No apology on meal arrival and no comp for that meal, tip was therefore reflective. This place used to be excellent for brunch now I know why they had availability at short notice.

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35. j

    jb22

    1 review

    1.0

    1 review

    Dined on April 2, 2022

    overall1food1service1ambience1

    The food was cold, bland, and frankly overpriced for the quality. Service was also unsatisfactory, not very busy and wait 10 minutes for a sparkling water.

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36. RM

    RMP1

    Washington DC

    15 reviews

    vip
    5.0

    15 reviews

    Dined on April 1, 2022

    overall5food5service5ambience5

    Megan was great - thank you.

    Report
37. OB

    OleBrack

    Austin

    40 reviews

    vip
    5.0

    40 reviews

    Dined on March 26, 2022

    overall5food5service5ambience5

    We grabbed an early brunch with friends on Saturday morning and it was really superb. The menu offers a good variety of tastes, from spicy to sweet. The service was great and we had a nice table by the window that was as close as one can get to alfresco while still enjoying the a/c. Trace is definitely among the very few excellent options for downtown Austin early brunch. We will be back!

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38. LD

    LonghornDiner

    Austin

    9 reviews

    3.0

    9 reviews

    Dined on March 22, 2022

    overall3food4service3ambience3

    What I hoped would be a nice start to our evening was instead a bit of a disappointment at meager menu options and overpriced entrees for our group. When a member of the party asked about gluten-free menu options the server replied that a kale salad was the only choice. Eighteen bucks for a burger and fries and the twenty dollar mac & cheese both felt like insults. Hoping that Trace is going through some kind of transition with their paper menu printouts (containing layout errors) and that they’ll come back better in the near future. Until then, I’d recommend folks dine at nearby Second Street establishments instead.

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39. D

    Disappointed

    Austin

    1 review

    3.0

    1 review

    Dined on March 19, 2022

    overall3food1service5ambience5

    During SXSW there brunch menu was reduce and specials for common brunch favorites (like mimosas) were regular price ($3 at brunch normally became $10) defeating the whole point of going during brunch time. No fault of the staff, they were great, but the atmosphere felt dead, and the menu felt so striped down. Ending up going to Taverna, equally great staff and better brunch menu selection and much livelier. A nice view does not make up for lack luster offering. Don’t just raise prices to gouge tourists. Do yourself a favor and go to Taverna. It’s just better on all levels

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40. OT

    OpenTable Diner

    Austin

    1 review

    3.0

    1 review

    Dined on March 19, 2022

    overall3food2service2ambience4

    Service was not great, took forever to get drinks and it wasn’t that busy. Love music was fun but super loud outside and the food was pretty subpar for a $70+ dinner.

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