Tides Coastal Kitchen

Commentaires sur le restaurant Tides Coastal Kitchen de personnes qui y ont mangé. Selon des cotes récentes.

1. R

   Rachael

   Portland 3 commentaires

   4.0

   Y est allé le 21 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 5

   Food was delicious just a bit pricey. Happy hour beer was a good deal. We sat outside and the view was incredible. Inside the restaurant had a great vibe to it too with pretty lights. Very beachy.
   

   Tides Coastal KitchenA répondu le 23 avril 2025

   Dear Rachael, We're delighted that you enjoyed your meal and the ambiance of our restaurant, particularly the view and the happy hour beers! It was our pleasure having you at Tides Coastal Kitchen, and we hope to welcome you back soon for another delicious and relaxing visit! Tally White Restaurant General Manager
   

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2. J

   Jodie VIP

   Richmond19 commentaires

   1.0

   Y est allé le 20 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 3
   4. Ambiance 1

   Easter Bruch was a complete rip off. I have NEVER felt so taken advantage of as I did that day. $75 per person and the food was barely mediocre. The lamb and prime rib were good, but the omelet station had the most rude woman working that I have ever encountered in a station line. We walked in and it was held in a conference room, not even the restaurant. There were zero decorations except for one single plastic egg in the middle of the large circle table. The shrimp and crab had been sitting directly on ice for hours, they were so mushy is was disgusting. The amount offered for an Easter brunch and that price point was so sickening sad. The music was way too loud, the servers couldn't even hear the guests. It was five of us and walked out with a $508 bill because of course a 20% gratuity was added. I was truly embarrassed in front of my family for making the reservations for this for our Easter Sunday.
   

   Tides Coastal KitchenA répondu le 25 avril 2025

   Dear Jodie, We are disheartened to hear that your holiday meal with us did not meet your expectations. Special gatherings such as this should feel thoughtful and well-executed, and it is disappointing to know that the environment, service, and presentation did not reflect that for you and your family. Your remarks have been shared with the appropriate teams to evaluate how we can deliver a more polished and celebratory experience moving forward. We genuinely regret that this occasion left you feeling unsatisfied and regretful. We hope you will consider giving us another opportunity in the future to provide the level of hospitality you were expecting. Erica Toellner Food and & Beverage Manager
   

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3. R

   Ruth

   Detroit 4 commentaires

   1.0

   Y est allé le 20 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   This was a disappointing experience all the way around for an Easter Sunday. The service was slow, and it wasn't like they were overly busy. The "soft" music was entirely too loud, we couldn't even have a conversation at our table and the noise level really was difficult for our youngest to tolerate. The carved roast was extremely dry and tough, the omelette station served hot fresh omelettes but was under staffed, the remaining selections were picked over and less than favorable. The "stuffed" french toast was stale, and "stuffed" seemed like berry cream cheese lightly spread between two pieces. The desserts were good, but not well supplied, nor was there appropriate silverware available. The bloody mary's were not only poorly made/mixed, they were served in plastic cups vs. an actual glass like the other drinks. It was a sad occasion considering we have had good experience with the restaurant for individual meals, not to mention the disappointment for a family outing for Easter Sunday. Lesson learned for the future.
   

   Tides Coastal KitchenA répondu le 22 avril 2025

   Dear Ruth, Thank you for spending Easter Sunday with us and for taking the time to share your feedback. We truly appreciate your past support and are sorry to hear this visit did not reflect your previous experiences. We are disappointed that several aspects, including service, sound levels, and food quality, did not meet expectations. Your comments have been shared with the appropriate teams. We understand the importance of a comfortable and well-planned setting for a family celebration, and we regret falling short. Thank you again for your feedback. We hope to welcome you again and provide the experience you have come to expect. Tally White Restaurant General Manager
   

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4. K

   Kevin

   E. du Tennessee1 commentaire

   4.0

   Y est allé le 20 avril 2025

   1. Cote globale 4
   2. Nourriture 3
   3. Service 5
   4. Ambiance 5

   Great environment for an Easter Brunch! Excellent service nd wait staff. The omelet station was specifically superb!
   

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5. H

   Heather

   Richmond2 commentaires

   2.0

   Y est allé le 20 avril 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 3
   4. Ambiance 5

   It was almost $300 for three of us. The dining room smelled like raw onions. The food was mediocre at best. The fish and grits was amazing. The lamb was so cold you could see where the grease hardened. Everything else was basic hotel food. The desserts were pretty good but we had hair on our cheesecake. The view was the best part of the dining experience.
   

   Tides Coastal KitchenA répondu le 23 avril 2025

   Dear Heather, Thank you for joining us and for taking the time to share your thoughts. We regret that your dining experience did not reflect the value or quality you expected. While we are pleased to hear you enjoyed the Shrimp and Grits, we are disappointed that other aspects, including food temperature and the issue you encountered with dessert, fell short. We've shared your comments with our culinary and service teams to make sure this isn't repeated. We would welcome another opportunity to make this up to you and show you the quality and hospitality you deserve. Thank you again for your comments. We hope you will give us a second chance soon. Tally White Restaurant General Manager
   

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6. R

   Richard

   Richmond2 commentaires

   4.0

   Y est allé le 6 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   Great happy hour specials. She-crab bisque was delicious. Smash sliders were very tasty as was the shrimp and grits.
   

   Tides Coastal KitchenA répondu le 9 avril 2025

   Dear Richard, We really appreciate your kind words about how much you enjoyed our delicious dishes. We strive to use only the highest quality ingredients in all of our offerings, and we believe it really shows in the quality of our menu items. Thank you for the gracious review; please join us again, we can't wait for you to pick a new favorite! Tally White Restaurant General Manager
   

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7. J

   James VIP

   San Francisco4 commentaires

   1.0

   Y est allé le 5 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   The place was closed, and no one ever answered the phone
   

   Tides Coastal KitchenA répondu le 8 avril 2025

   Dear James, We are very sorry to hear about your recent experience. It is disappointing that you were not able to dine with us, and we apologize for any difficulties you've encountered in getting assistance. This is not the impression we want to leave; we understand how frustrating that must have been. Your feedback has been shared with our team so we can address this appropriately. We truly regret the inconvenience and hope for an opportunity to serve you in the future. Tally White Restaurant General Manager
   

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8. T

   Tanisha

   Richmond1 commentaire

   5.0

   Y est allé le 9 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Loved it nice place . Would go again, the staff was awesome
   

   Tides Coastal KitchenA répondu le 12 mars 2025

   Dear Tanisha, Thank you for the kind review. We are happy to know that you had a great experience with us and that our staff did an excellent job taking care of you. Our team works incredibly hard, and we will enjoy sharing your compliments with them. Thank you once more, and we all look forward to seeing you again at Tides Coastal Kitchen. Tally White Restaurant General Manager
   

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9. P

   Patricia

   Baltimore 8 commentaires

   5.0

   Y est allé le 5 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Gray was wonderful!! He was very attentive to our needs.
   

   Tides Coastal KitchenA répondu le 8 mars 2025

   Dear Patricia, We are pleased that you had an outstanding experience with us and that our staff took excellent care of you. Our team works incredibly hard, and we will enjoy sharing your comments with Gray. Thank you for dining with us, and we all look forward to seeing you again at Tides Coastal Kitchen. Tally White Restaurant General Manager
   

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10. OT

    Client d'OpenTable

    Richmond1 commentaire

    2.0

    Y est allé le 1 mars 2025

    1. Cote globale 2
    2. Nourriture 3
    3. Service 2
    4. Ambiance 5

    Decent food but only one server for the entire restaurant. He did the best he could but the management should consider having additional employees. One server for 15+ tables is bad for business.
    

    Tides Coastal KitchenA répondu le 2 mars 2025

    Dear Guest, We appreciate you choosing to dine with us and taking the time to share your feedback. We truly apologize that your dining experience did not meet your expectations. You were right to expect great service from our team, and we are disappointed that this was not your experience. We appreciate that you took the time to write this valuable review, and your feedback will be used to stress the importance of our responsiveness to our guests. Thank you again for your comments, and we look forward to another opportunity to provide you with the exceptional hospitality that you deserve. Tally White Restaurant General Manager
    

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