Tides Coastal Kitchen

Reseñas de Tides Coastal Kitchen de comensales del restaurante. Basadas en valoraciones recientes.

1. R

   Robert

   Nueva York1 reseña

   1.0

   Comieron hace 6 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Tides was having a very bad night. Upon walking in, you could sense the wheels coming off of the restaurant. It took several minutes to be seated because the staff at the reservation desk were dealing with customer complaints and issues. When we were seated, no one acknowledged our presence for the next 15 minutes. During that time, the table surrounding us that were being served were not getting their correct orders or were missing parts of their meals. One older gentleman at a table of at least 8 people was having a very civilized but brutal conversation with what we believe was a member of the kitchen staff or management about how bad their food, the service, and their experience had been. We decided that after 15 minutes of being invisible to the staff that we would leave and go to another restaurant. We will not be returning and have discouraged several groups that were planning on coming to Tides to rethink their plans.
   

   Tides Coastal KitchenRespuesta enviada hace 2 días

   Dear Robert, Thank you for reviewing our restaurant. We are dedicated to providing exceptional service, and we strive to exceed our guest’s expectations on every visit. Therefore, we want to extend our apologies for not providing you with a seamless, enriching dining experience. We would love for you to return and enjoy the hospitality we are known for. Erica Toellner Food & Beverage Manager
   

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2. J

   J Eric

   Richmond1 reseña

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Enjoyed a wonderful Mother’s Day brunch with a view of the beach!!
   

   Tides Coastal KitchenRespuesta enviada hace 1 día

   Dear Guest, We are delighted you chose Tides Coastal Kitchen! The setting by the shoreline offers a peaceful backdrop we are proud to share, and it is heartening to know it enhanced your time with us. It was our pleasure to be a part of your Mother's Day celebration, and we hope to see you again soon! Erica Toellner Food & Beverage Manager
   

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3. G

   Gabby

   San Diego2 reseñas

   4.0

   Comieron hace 6 días

   1. Global 4
   2. Comida 3
   3. Servicio 3
   4. Ambiente 5

   Lovely view and location, but unremarkable food and very slow, inattentive service. Never got our water refilled the entire time and had to ask for things repeatedly. Mother's Day brunch still expensive but quality has gone downhill... other than the omelette station no breakfast offerings at all.
   

   Tides Coastal KitchenRespuesta enviada hace 3 días

   Dear Gabby, Thank you for dining with us and for mentioning how much you enjoyed our ambience and location. However, we are sorry that you had some issues with our service and that your meal did not meet your expectations. We take these concerns seriously and will speak with our staff as we always strive to improve. Thank you for your valuable feedback, and we hope to have another opportunity to provide you with the hospitality you deserve. Erica Toellner Food & Beverage Manager
   

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4. L

   Laurie

   San Francisco1 reseña

   1.0

   Comieron en 9 de mayo de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 5
   4. Ambiente 5

   The service was exceptional. The food was horrible. They served me hush puppies that were soft and not cooked inside. The shecrab soup had celery and carrots in it, the consistency was more like a chicken noodle soup. So weird.
   

   Tides Coastal KitchenRespuesta enviada hace 2 días

   Dear Laurie, We appreciate you sharing your thoughts with us. Your comments have been shared with both our culinary and service teams to help us improve. Providing thoughtfully crafted dishes is something we take seriously, and we regret that your experience did not reflect our usual standards. We hope you might consider returning so we can offer a visit that is more in line with what we aim to deliver. Thank you once again for your feedback. Erica Toellner Food & Beverage Manager
   

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5. S

   Shardae

   Richmond3 reseñas

   5.0

   Comieron en 7 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   crab cake was amazing and mixed drinks were strong :-) Definitely nice ambience
   

   Tides Coastal KitchenRespuesta enviada hace 6 días

   Dear Shardae, What a pleasure reading your comments. We enjoy offering our guests a casual atmosphere combined with delicious food served by an attentive staff. Thank you for leaving your review and for the generous rating. It was our pleasure having you at Tides Coastal Kitchen, and we hope to see you again soon. Erica Toellner Food & Beverage Manager
   

   ¿Te fue útil?

6. C

   Crystal

   Filadelfia1 reseña

   2.0

   Comieron en 3 de mayo de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 3
   4. Ambiente 3

   Beachfront restaurant within Marriott hotel with inside and outside seating options with nice view. Place was maybe 1/4 full when we arrive for 4:30pm reservation. Sat inside because of the smoking outside. Shrimp (jumbo) cocktail wasn’t very good, very fishy taste, maybe sat out or overcooked, all 3 agreed and didn’t eat them. Ordered a drink from bar and it was clearly missing ingredients, we kindly mentioned to waiter and he said he guarantees it was made properly. We didn’t drink the $15 drink. Ordered crab cake platter. Crab cake was pretty much all filler and two of us didn’t eat it. Mashed potatoes and rosemary fries were really good. Rock fish was good. Waiter maybe had lots of tables as he was slow to return to table multiple times. Overall, too many other options to visit so we would not recommend this place.
   

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   Tides Coastal KitchenSe respondió el 9 de mayo de 2025

   Dear Guest, Thank you for sharing your experience. We regret that your meal did not meet expectations and apologize for the quality concerns you encountered. Feedback like yours is essential as we work to strengthen consistency and service. It is especially disappointing to learn that your remarks about the cocktail were not addressed with greater attention, and we understand how that affected your overall impression. Your comments have been shared with our team for review, and we appreciate you giving us the opportunity to serve you. We hope you might consider visiting again in the future. Erica Toellner Food & Beverage Manager
   

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7. R

   Rachael

   Portland3 reseñas

   4.0

   Comieron en 21 de abril de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 5

   Food was delicious just a bit pricey. Happy hour beer was a good deal. We sat outside and the view was incredible. Inside the restaurant had a great vibe to it too with pretty lights. Very beachy.
   

   Tides Coastal KitchenSe respondió el 23 de abril de 2025

   Dear Rachael, We're delighted that you enjoyed your meal and the ambiance of our restaurant, particularly the view and the happy hour beers! It was our pleasure having you at Tides Coastal Kitchen, and we hope to welcome you back soon for another delicious and relaxing visit! Tally White Restaurant General Manager
   

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8. J

   Jodie VIP

   Richmond19 reseñas

   1.0

   Comieron en 20 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 3
   4. Ambiente 1

   Easter Bruch was a complete rip off. I have NEVER felt so taken advantage of as I did that day. $75 per person and the food was barely mediocre. The lamb and prime rib were good, but the omelet station had the most rude woman working that I have ever encountered in a station line. We walked in and it was held in a conference room, not even the restaurant. There were zero decorations except for one single plastic egg in the middle of the large circle table. The shrimp and crab had been sitting directly on ice for hours, they were so mushy is was disgusting. The amount offered for an Easter brunch and that price point was so sickening sad. The music was way too loud, the servers couldn't even hear the guests. It was five of us and walked out with a $508 bill because of course a 20% gratuity was added. I was truly embarrassed in front of my family for making the reservations for this for our Easter Sunday.
   

   Tides Coastal KitchenSe respondió el 25 de abril de 2025

   Dear Jodie, We are disheartened to hear that your holiday meal with us did not meet your expectations. Special gatherings such as this should feel thoughtful and well-executed, and it is disappointing to know that the environment, service, and presentation did not reflect that for you and your family. Your remarks have been shared with the appropriate teams to evaluate how we can deliver a more polished and celebratory experience moving forward. We genuinely regret that this occasion left you feeling unsatisfied and regretful. We hope you will consider giving us another opportunity in the future to provide the level of hospitality you were expecting. Erica Toellner Food and & Beverage Manager
   

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9. R

   Ruth

   Detroit4 reseñas

   1.0

   Comieron en 20 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   This was a disappointing experience all the way around for an Easter Sunday. The service was slow, and it wasn't like they were overly busy. The "soft" music was entirely too loud, we couldn't even have a conversation at our table and the noise level really was difficult for our youngest to tolerate. The carved roast was extremely dry and tough, the omelette station served hot fresh omelettes but was under staffed, the remaining selections were picked over and less than favorable. The "stuffed" french toast was stale, and "stuffed" seemed like berry cream cheese lightly spread between two pieces. The desserts were good, but not well supplied, nor was there appropriate silverware available. The bloody mary's were not only poorly made/mixed, they were served in plastic cups vs. an actual glass like the other drinks. It was a sad occasion considering we have had good experience with the restaurant for individual meals, not to mention the disappointment for a family outing for Easter Sunday. Lesson learned for the future.
   

   Tides Coastal KitchenSe respondió el 22 de abril de 2025

   Dear Ruth, Thank you for spending Easter Sunday with us and for taking the time to share your feedback. We truly appreciate your past support and are sorry to hear this visit did not reflect your previous experiences. We are disappointed that several aspects, including service, sound levels, and food quality, did not meet expectations. Your comments have been shared with the appropriate teams. We understand the importance of a comfortable and well-planned setting for a family celebration, and we regret falling short. Thank you again for your feedback. We hope to welcome you again and provide the experience you have come to expect. Tally White Restaurant General Manager
   

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10. K

    Kevin

    E. Tennessee1 reseña

    4.0

    Comieron en 20 de abril de 2025

    1. Global 4
    2. Comida 3
    3. Servicio 5
    4. Ambiente 5

    Great environment for an Easter Brunch! Excellent service nd wait staff. The omelet station was specifically superb!
    

    Tides Coastal KitchenSe respondió el 9 de mayo de 2025

    Dear Kevin, Thank you for joining us for Easter and your kind remarks. We are glad the ambiance and attentiveness of the team contributed to a memorable occasion. We are also grateful for your candid note regarding the sliced meats. Your insight is valued and will be shared with our chefs as we evaluate ways to enhance the overall dining experience. We hope to have the pleasure of welcoming you back to Tides Coastal Kitchen soon. Erica Toellner Food & Beverage Manager
    

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