The Wallace Restaurant

The Wallace Restaurant 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. N

   Nina

   London18則評論

   4.0

   在今天用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 3
   4. 氛圍 5

   Nice ambience on a beautiful sunny day Food was good Staff could have been more attentive All very polite and helpful but had to call out them
   

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2. D

   Deborah

   Buckinghamshire7則評論

   5.0

   在1天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   My favourite place for lunch in London. Always outstanding. Many thanks again.
   

   The Wallace Restaurant已在今天回覆

   Dear Deborah, Your comment is music to our ears! Thank you so much for your continued support; it truly means a lot to us. We look forward to the pleasure of welcoming you back soon. Best regards, The Wallace Restaurant
   

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3. F

   Francesca

   London2則評論

   1.0

   在5天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 3
   4. 氛圍 3

   Very disappointed with this afternoon tea. Not worthy of £50pp at a minimum. Completely wrong price point. Quality of the savoury items were poor, sweets a little better but nothing tasty. We could not eat everything and had 6 items left (half of one one persons serving) and we were offered tinfoil to take the items home, some ridiculous reason was given for not being able to offer a box. We declined as sweet items would have been ruined by the time we got home. It was very hot in there and it was not even that sunny outside, they couldn’t leave a bottle of water on the table so you had to constantly ask for your glass to be topped up. Staff were very polite and did the best they could. Very disappointed to be writing such a negative review as we love TWC and we were really looking forward to this. Given other afternoon tea options around the area, would not recommend this one.
   

   The Wallace Restaurant已在2天前回覆

   Dear Francesca, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your recent afternoon tea experience did not meet your expectations, especially given how much you were looking forward to it. We sincerely regret that aspects of the food, service, and environment fell short, and we understand your disappointment. We would very much like the opportunity to speak with you further to better understand your experience and ensure your concerns are addressed. Please do not hesitate to reach out to our restaurant team via email, and we will ensure your feedback is escalated to senior management. Best regards, The Wallace Restaurant
   

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4. B

   Bonnie

   London21則評論

   5.0

   在6天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 3
   4. 氛圍 5

   This is a lovely experience, with good food in a beautiful venue. We all had something different-- chicken, a beef pie,and a fancy club sandwich, and shared the delicious cheese plate. Food was excellent. It's a wonderful afternoon to see this beautiful museum and then have lunch or a high tea here. I've brought many groups here over the years. My only complaint is that they always seem slightly understaffed -- the servers are always nice but it is hard to get their attention. That's no reason not to return, though, this is one of my favourite places to bring out of town guests.
   

   The Wallace Restaurant已在1天前回覆

   Dear Bonnie, Thank you for sharing your experience with us! We are thrilled to hear that you enjoyed the food and the ambiance of The Wallace Restaurant. We truly appreciate your kind words about our menu and the overall experience. We also appreciate your feedback regarding the staffing. We will certainly look into improving our service efficiency, as we always strive to ensure our guests have the best possible experience. We look forward to welcoming you back soon! Best regards, The Wallace Restaurant
   

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5. K

   Kathryn

   San Francisco1則評論

   1.0

   在2025年5月1日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Just horrible and they charged prices like they were a real place of value. Will NEVER go her again. And sad it was my mothers 91 st birthday. Waist of a day.
   

   The Wallace Restaurant已在7天前回覆

   Dear Kathryn, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent experience did not meet your expectations, especially on such a special occasion as your mother's 91st birthday. We deeply value your input and would appreciate the opportunity to discuss the matter further. To better understand the situation and work towards a resolution, we kindly invite you to contact our restaurant team via email. They will be more than happy to escalate the matter to our senior management team. Kind regards, The Wallace Restaurant
   

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6. k

   karen

   Newcastle2則評論

   5.0

   在2025年5月1日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   on a summer lunchtime the courtyard not too hot and just lovely for after seeing art. great food 4 of us had great lunch thankyou
   

   The Wallace Restaurant已在7天前回覆

   Dear Karen, Thank you for your kind words! We are so glad you enjoyed the lovely courtyard, the art, and the food. It is great to hear that all four of you had a wonderful lunch. We hope to welcome you back soon! Best regards, The Wallace Restaurant Team
   

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7. T

   Teska

   London1則評論

   3.0

   在2025年4月30日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 4
   4. 氛圍 1

   A bit outdated location. Real pity. Friendly staff.
   

   The Wallace Restaurant已在7天前回覆

   Dear Teska, Thank you for your feedback! We are glad to hear you enjoyed our friendly staff. We appreciate your thoughts on the location and will take them into consideration as we continue to improve. We hope to welcome you back soon! Best regards, The Wallace Restaurant Team
   

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8. N

   Noriko

   London1則評論

   5.0

   在2025年4月29日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   We really wanted to try Greyson Perry's afternoon tea. This is our second attempt because we were not served this afternoon tea first time visit; the lady who took us to the table didn't check our booking, so we were given ordinary menu. But this time, the different lady took us to the table, confirming our booking and what we wanted, so we were able to order the afternoon tea. Phew. Even when we asked her to change the table, she did it smoothly, thank you! Also, the waiter who served us, his service was immaculate, kind and friendly. The other waitress was very attentive as well. All and all, we really enjoyed the experience.
   

   The Wallace Restaurant已在2天前回覆

   Dear Noriko, Thank you for sharing your experience with us! We are so happy to hear that you enjoyed our Greyson Perry afternoon tea. I am sure our team will be thrilled to hear your kind words. It is great to know you had a lovely time, and we can’t wait to welcome you back soon! Best regards, The Wallace Restaurant
   

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9. S

   Stuart

   Kent3則評論

   4.0

   在2025年4月28日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   Had the three course lunch. All ingredients were fresh and tasty, a special mention for the sea bass. Great surroundings in the museum atrium. Staff friendly, attentive and each course was well timed after the previous plate.
   

   The Wallace Restaurant已在7天前回覆

   Dear Stuart, Thank you so much for your wonderful feedback! We are thrilled to hear you enjoyed the three-course lunch. It is great to know that the surroundings and our staff made your experience even better. We truly appreciate your kind words and hope to welcome you back soon! Best regards, The Wallace Restaurant Team
   

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10. G

    Geraldine

    Oxford1則評論

    2.0

    在2025年4月25日用過餐

    1. 整體 2
    2. 食物 4
    3. 服務 2
    4. 氛圍 3

    The restaurant was understaffed and busy. We had arranged to meet friends for a celebratory meal and had booked a table. There was a queue at reception followed by a long wait to order and the meal just dragged out. When we spoke to a member of staff we were told 3 staff were ill and we were given complimentary coffees in recognition of our complaint. The food was good but we were disappointed overall with our experience.
    

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