The Wallace Restaurant

The Wallace Restaurant reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kathryn

   San Francisco1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Just horrible and they charged prices like they were a real place of value. Will NEVER go her again. And sad it was my mothers 91 st birthday. Waist of a day.
   

   The Wallace RestaurantResponded 1 day ago

   Dear Kathryn, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent experience did not meet your expectations, especially on such a special occasion as your mother's 91st birthday. We deeply value your input and would appreciate the opportunity to discuss the matter further. To better understand the situation and work towards a resolution, we kindly invite you to contact our restaurant team via email. They will be more than happy to escalate the matter to our senior management team. Kind regards, The Wallace Restaurant
   

   1 person found this helpful

2. k

   karen

   Newcastle2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   on a summer lunchtime the courtyard not too hot and just lovely for after seeing art. great food 4 of us had great lunch thankyou
   

   The Wallace RestaurantResponded 1 day ago

   Dear Karen, Thank you for your kind words! We are so glad you enjoyed the lovely courtyard, the art, and the food. It is great to hear that all four of you had a wonderful lunch. We hope to welcome you back soon! Best regards, The Wallace Restaurant Team
   

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3. T

   Teska

   London1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   A bit outdated location. Real pity. Friendly staff.
   

   The Wallace RestaurantResponded 1 day ago

   Dear Teska, Thank you for your feedback! We are glad to hear you enjoyed our friendly staff. We appreciate your thoughts on the location and will take them into consideration as we continue to improve. We hope to welcome you back soon! Best regards, The Wallace Restaurant Team
   

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4. S

   Stuart

   Kent3 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Had the three course lunch. All ingredients were fresh and tasty, a special mention for the sea bass. Great surroundings in the museum atrium. Staff friendly, attentive and each course was well timed after the previous plate.
   

   The Wallace RestaurantResponded 1 day ago

   Dear Stuart, Thank you so much for your wonderful feedback! We are thrilled to hear you enjoyed the three-course lunch. It is great to know that the surroundings and our staff made your experience even better. We truly appreciate your kind words and hope to welcome you back soon! Best regards, The Wallace Restaurant Team
   

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5. G

   Geraldine

   Oxford1 review

   2.0

   Dined on April 25, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   The restaurant was understaffed and busy. We had arranged to meet friends for a celebratory meal and had booked a table. There was a queue at reception followed by a long wait to order and the meal just dragged out. When we spoke to a member of staff we were told 3 staff were ill and we were given complimentary coffees in recognition of our complaint. The food was good but we were disappointed overall with our experience.
   

   1 person found this helpful

6. E

   Emma

   Oxford2 reviews

   3.0

   Dined on April 23, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   Lovely food but the space between tables was very tight, no private conversations!
   

   The Wallace RestaurantResponded on April 25, 2025

   Dear Emma, Thank you for your kind words about our food! We're delighted to hear that you enjoyed it. We also appreciate your feedback regarding the space between tables. We understand the importance of privacy during your visit, and we will certainly take this into account as we continue to improve our dining experience. We hope to welcome you again soon . Best regards, The Wallace Restaurant Team
   

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7. J

   John

   London5 reviews

   5.0

   Dined on April 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely way to enjoy some great food after seeing the amazing exhibits.
   

   The Wallace RestaurantResponded on April 25, 2025

   Dear John, We are glad to hear you enjoyed your time at The Wallace Restaurant after visiting the museum. It is always a pleasure to hear that our guests had a great experience. We hope to have the pleasure of welcoming you back soon. Best regards, The Wallace Restaurant Team
   

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8. V

   VIVIEN VIP

   London11 reviews

   5.0

   Dined on April 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We booked at the Wallace Restaurant because we were going to an exhibition there but the food was a complete delight and far surpassed our expectations. Service was very pleasant if a bit slow - but we weren't in a hurry. Totally recommended
   

   The Wallace RestaurantResponded on April 25, 2025

   Dear Vivien, Thank you so much for sharing your wonderful feedback! We are thrilled to hear that your dining experience at the Wallace Restaurant exceeded your expectations, and we are especially pleased that you enjoyed the food. Your comment regarding the pace of the service has been noted and will be communicated to the relevant team members. I am confident that actions will be taken to ensure a smoother experience in the future. We look forward to welcoming you back soon! Best regards, The Wallace Restaurant
   

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9. L

   Lesley

   London1 review

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and plenty of it. I was particularly impressed by the staff who were friendly and helpful, without being obsequious. We were also not rushed to free the table when we had finished the meal. I would recommend the restaurant to people and look forward to coming back again.
   

   The Wallace RestaurantResponded on April 25, 2025

   Dear Lesley, Your comment is music to our ears! Our aim is to provide the best possible experience for our customers, and we are so glad to hear you enjoyed your time at The Wallace Restaurant. Thank you for your kind words about our staff. We truly appreciate your feedback and look forward to welcoming you back again soon. Best regards, The Wallace Restaurant Team
   

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10. G

    Gillian

    London1 review

    4.0

    Dined on April 16, 2025

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 3

    Food was very tasty but when it arrived the potatoes especially were cold - actually cold, served on cold plates! Server happily took it back but when it came back it was only slightly warm - I left the potatoes as too cold to enjoy. Dessert was delightful, as were the staff. Overall I would recommend and we will go again
    

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