The Vault Lounge & Restaurant

The Vault Lounge & Restaurant reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kim VIP

   Los Angeles7 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service was slow. Took too long for bill and for payment. Did not ask if any of us wanted anything else. Grossly understaff. Waiter was nice, but clearly managing too many tables.
   

   Is this helpful?

2. Q

   Quenita

   New York City3 reviews

   5.0

   Dined on April 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, the music, the hookah, the ambiance, everything was great! I went for my sister's birthday for brunch and had a great experience. MICHELLE, our waitress was so attentive, pleasant and sweet.
   

   Is this helpful?

3. T

   Talisha

   New York City4 reviews

   4.0

   Dined on April 27, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   It was beautiful place nice ambiance. Food and drinks were good. My only con is more waitresses need to be on the floor.
   

   Is this helpful?

4. J

   Joan

   Unspecified1 review

   5.0

   Dined on April 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I loved this place! The staff and even the security was friendly! Try the Strawberry Lemon Drop cocktail it was so good! I had the wings and appetizers and it was good! I Highly recommend for date night or a girls night. The DJ was ON POINT with all the right songs for the atmosphere. We couldn’t stop dancing at our table. Overall we plan on coming back for rooftop reservations next time!
   

   Is this helpful?

5. d

   damonique

   New York City2 reviews

   2.0

   Dined on April 19, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   The food was good, however I it took over an hour to bring out a burger, despite asking multiple different people. The service was horrible, no one ever came to check on us. After waiting over an hour for food, the handed us the bill and walked away without saying a word.
   

   Is this helpful?

6. F

   Faith

   Columbus1 review

   1.0

   Dined on April 13, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Wanted to support this new restaurant. Made reservations, but they were missing a chair at the table so we had to sit at the bar (with someone smoking their hooka over our food). It took more than 10 minutes for anyone to acknowledge us. Then another 45 minutes to get our food. The burger was good but steak and eggs were low quality for the cost. Staff seemed stressed and overwhelmed, automatic 20% service fee is not reasonable when the service is not sufficient.
   

   Is this helpful?

7. D

   Douglas M

   New York City1 review

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food great DJ and MC smooth vibes great community of people who wanted the same thing ! To relax and chill !! Will definitely go back again !!! Great Bday experience!!
   

   • 

   Is this helpful?

8. S

   Syniah VIP

   New York City5 reviews

   3.0

   Dined on April 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The bar tender made super good drinks. He was a young gentleman, super vibey. He made sure me and my homegirl had a good time, music was also good downstairs by the bar before the night crowd came in
   

   Is this helpful?

9. B

   Briana

   Atlanta1 review

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   I was in communication about a VIP section through this app for a week and when I arrived everyone was confused and didn’t know who I spoke to. I waited an extra hour to end up having to settle for a section downstairs do to a promoter event occurring. They need a better system/workflow so that everyone can be on the same page. Very disappointing, I could have spent my time setting up my birthday somewhere else would I have known about this promoter event . The restaurant did accommodate me as much as possible which I was grateful for but definitely not what I expected .
   

   Is this helpful?

10. b

    bre

    Philadelphia1 review

    1.0

    Dined on March 30, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    I celebrated my birthday here on 03/30. I tried contacting the restaurant before hand but you can not call them. I tried DM'ing them but no response so I ended up driving to the location. I met the owner and he assured me that everything for Sunday will be done. Once I arrived no tables were not set up, my friend and I had to set up the tables. Our server was being very pushy to order large amounts of food. I had to tell her "listen stop trying to fast talk me " I felt like she was trying to get over and make as much money ask she could, she was very forgetful. A couple of my guest ordered drinks with her and she added a 30 dollar service charge to their bills, we just ended up ordering drinks at the bar. This restaurant is overpriced and over hyped and needs lots of work.
    

    Is this helpful?