The Ship Elswick

The Ship Elswick 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. C

   Caroline

   Lancashire4則評論

   2.0

   在2025年5月4日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 1
   4. 氛圍 3

   What can I say, so disappointed. From walking in to no staff anywhere, no one behind the bar, and the only staff member taking a tables order with the restaurant not being busy at all. When we eventually sat down no one came to take our order and we weren’t given any instruction when seated on how to order (was it waitress service or go to the bar). I therefore went to the bar 20/25 minutes later, a more senior member of staff was very apologetic at this point and swiftly came over to take our order. As the drinks came the waitress managed to tip 2 pints of Diet Coke over my daughter 🤦‍♀️🤦‍♀️ the waitress was very apologetic but clearly very junior anr didn’t really know what to do, nor was there any other staff around to help her. We swapped tables, food came out, 3 x trio of Sunday roast had to wait a further 10 minutes for accompaniments - not really sure you could warrant that as a trio, hardly any meat, very salty uncooked leeks, and the meat we did get was very dry. My son’s rump steak, cut cooked as ordered but very chewy. I feel that there needs to be more leadership. It’s a nice establishment but I could get far better service and food elsewhere, very disappointing and won’t be returning.
   

   The Ship Elswick已在6天前回覆

   Dear Caroline, Thank you for your feedback. I’m very sorry your visit didn’t meet expectations—from the delay in service to the unfortunate drink spill, and issues with the food. While we were glad to offer a discount and cover dry cleaning at the time, I understand this didn’t make up for the overall experience. Regarding the food, I’m sorry that the Sunday roast and steak didn’t meet the quality standards we aim for. It's particularly disappointing to hear this, as you mentioned you enjoyed the food when asked during your visit. Your comments have been shared with our team, and we’re actively working on improving both leadership and training. We truly appreciate you giving us a try and hope you might consider visiting again in the future. Best regards, Amy
   

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2. B

   Brian

   Lancashire2則評論

   5.0

   在2025年5月4日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Beautiful pub set in the heart of Elswick, Lancashire. We visited on a Sunday afternoon as a party of 4 with two dogs. We were attended to immediately and shown to our pre-booked table in the conservatory, the ambience was bright and cheerful with a view of the beautiful garden, which is large with generous seating areas. Our drinks order was taken followed by our food and they brought a large ice and water bowl for the dogs. We all opted for the Sunday roast and between us covered all the different meat options and all were amazing. Two of our party were elderly and although not advertised when we asked if they could do a smaller portion roast for each of them, the reply was "absolutely". The food was amazing and there was nothing to fault. We all had a main and desert with one drink each, a bill for £101 represented excellent value for money and we will definitely return.
   

   The Ship Elswick已在6天前回覆

   Dear [Reviewer’s Name], Thank you so much for taking the time to leave such a wonderful review! We’re absolutely delighted to hear that you and your party – including your four-legged friends – enjoyed your Sunday afternoon with us. It’s great to know you appreciated the setting in our conservatory and the views of the garden, as well as the attentive service from our team. We always strive to make every guest feel welcome and comfortable, so we're especially pleased that we could accommodate the smaller roast portions for your elderly guests. We’re thrilled you all enjoyed the Sunday roasts and desserts, and that you found the experience to be excellent value – that truly means a lot to us. We look forward to welcoming you back to Elswick again very soon! Warm regards, Amy
   

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3. L

   Linda

   Lancashire1則評論

   5.0

   在2025年4月27日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   First time visit, pub not too busy, enjoyed Sunday lunch,will visit again.
   

   The Ship Elswick已於2025年5月3日​回覆

   Dear Linda, Thank you for your lovely review! We're thrilled you enjoyed your Sunday lunch with us. We look forward to welcoming you back soon. Best regards, The Ship Team
   

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4. j

   john

   Norfolk/Suffolk2則評論

   5.0

   在2025年4月18日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   the greeting was warm and welcoming the table service was bright and helpful.Showed our age by asking for a tomotoe juice with lea perin sauce waitress unsure checked with kitched nope dont have that we needed to go back to the70s lol Had two steaks with salad rather than chips very nicely presented steak was very good My partner stuck with the steak and ale pie and again was not dissapointed lovery pastery lashing of gravy Me i had the mixed grill and because I am chip mad could do with some extra chips but everything was very well cooked very tasty Overall a enjoyable experince
   

   The Ship Elswick已於2025年4月25日​回覆

   Hi John, Thank you for your lovely review! We're delighted to hear you enjoyed the warm welcome and helpful service. It's great to know the steaks, pie, and mixed grill met your expectations. We'll keep your feedback about the extra chips in mind. Looking forward to welcoming you back soon! Best wishes, The Ship Team
   

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5. A

   Angela

   Manchester2則評論

   5.0

   在2025年4月15日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   Enjoyed midweek meal at the Ship. Given the option of where to sit and all the staff were friendly and helpful. We had the evening meals for £17.95 for 2 courses. Very good value. Food was nice. Only issue was my chicken snitzel dish was very dry. All the rest of the food was lovely.
   

   The Ship Elswick已於2025年4月22日​回覆

   Dear Angela, Thank you for your lovely review! We're delighted to hear you enjoyed your midweek meal and found our staff friendly and helpful. We appreciate your feedback on the chicken schnitzel and will certainly look into it. We're glad the rest of your meal was lovely and that you found our evening meal deal to be good value. We hope to welcome you back soon! Best regards, The Ship Team
   

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6. S

   Sharon

   Lancashire1則評論

   3.0

   在2025年4月13日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 2
   4. 氛圍 3

   Service was pleasant, there was good ratio of staff to customers but service whilst initially was quick to get menus and drinks, it was slow for return to take the order, clear the table or ask if we wanted anything else. The food was very good however the prawn cocktail was not good value for the portion. The Sunday roast was very tasty but a moderate portion.
   

   The Ship Elswick已於2025年4月22日​回覆

   Dear Sharon, Thank you for your feedback. We're pleased to hear you enjoyed the food and found our service pleasant. We apologise for the delays you experienced and will work on improving our efficiency. Your comments about the prawn cocktail and portion sizes are noted and will be reviewed by our team. We hope to welcome you back soon. Best regards, The Ship
   

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7. OT

   OpenTable食客

   Yorkshire1則評論

   5.0

   在2025年4月13日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great Sunday lunch - good service - nice surroundings
   

   The Ship Elswick已於2025年4月22日​回覆

   Thank you for your kind words! We're thrilled you enjoyed your Sunday lunch and appreciated our service and surroundings. We look forward to welcoming you back soon. Cheers!
   

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8. D

   Dharmen

   Lancashire1則評論

   5.0

   在2025年4月12日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Last minute reservation and greeted by lovely staff. It was a quiet Saturday night and the staff looked after us well. Food was tasty and decent portions. Entertainment was on and it was a lovely atmosphere, maybe a little bit loud at one point BUT me and my family loved the environment we where in.
   

   The Ship Elswick已於2025年4月21日​回覆

   Dear Dharmen, Thank you for your wonderful review! We're delighted to hear that you and your family enjoyed your visit, from the warm welcome to the tasty food and lively atmosphere. Your kind words mean a lot to us, and we hope to see you again soon. Best regards, The Ship Team
   

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9. M

   Mark

   Lancashire1則評論

   5.0

   在2025年4月6日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We have never been to The Ship before Sunday. The decor was lovely and the staff were friendly and attentive. We both had a roast and it was delicious. We will be returning.
   

   The Ship Elswick已於2025年4月11日​回覆

   Hi Mark, Thank you for your review! We are so happy you enjoyed the food and service. We look forward to welcoming you back soon! Best Wishes Amy , Joe and The Team
   

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10. G

    Graham

    Manchester3則評論

    5.0

    在2025年3月30日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    Excellent food and service staff very polite and friendly
    

    The Ship Elswick已於2025年4月5日​回覆

    Thank you for the 5 star review! We are happy that you enjoyed your visit with us! Many Thanks Amy , Joe and the team
    

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