The Restaurant at Albert

Reseñas de The Restaurant at Albert de comensales del restaurante. Basadas en valoraciones recientes.

1. OT

   Comensal de OpenTable VIP

   Denver1 reseña

   3.0

   Comieron hace 5 días

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 3

   definitely in start up mode , long wait to be served had to grab a random server to kick start the evening . starters were good , main course and feature of venison cold and soggy batter .. a lot of work to do to get to the advertised hype ..
   

   The Restaurant at AlbertRespuesta enviada hace 4 días

   Thank you for your feedback on your experience. We're glad to hear that you enjoyed our starters, but we're sorry to hear that the venison dish did not meet your expectations. We strive to provide a high-quality dining experience for all our guests, and your feedback helps us improve. We understand that the wait time and the service you received were less than ideal. We appreciate your patience and patience in requesting the service you received. We're committed to improving our service and your next visit will be a more satisfying one. Sincerely, Travis Service Manager
   

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2. M

   Megan

   San Antonio2 reseñas

   3.0

   Comieron hace 6 días

   1. Global 3
   2. Comida 2
   3. Servicio 2
   4. Ambiente 1

   We were very excited to try The Restaurant at Albert on our girls trip weekend. (We also stayed at the hotel.) While I can appreciate an upscale meal, this was not it. The few tables they have are right next to the hotel lobby and bar without much of a divider so it was fairly loud. Our server was good, but still learning so could have been better. For example, I would expect that when he brought over extra wine glasses for us, he would pour the new glasses as well as refill the ones already in use (we had purchased a bottle). The food was mediocre at best and not at all worth the price. We ordered the red fish and it was extremely bland. The beef tallow fries were okay, but not not great. The sauce they came with was cold. Overall, I feel they are over reaching in both menu and price for the level of service and quality of food. They probably have potential to be great, but just missing the mark. Details matter.
   

   The Restaurant at AlbertRespuesta enviada hace 4 días

   Megan, thank you for your review on your visit. We're sorry to hear that your experience dining with us did not meet expectations. As a new restaurant we appreciate all the feedback we can possibly get, so that we can create the perfect experience for all who dine with us. We hope you will give us another chance to present you with a phenomenal dining experience. Sincerely Travis Service Manager
   

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3. O

   Otis

   Los Ángeles15 reseñas

   3.0

   Comieron en 25 de abril de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 3
   4. Ambiente 3

   Predominantly a very large bar scene with a few dining tables. Attempts at avant cuisine main courses were pricey and underwhelming. Desserts were spectacular! I would gladly recommend for dessert but have dinner elsewhere.
   

   The Restaurant at AlbertSe respondió el 28 de abril de 2025

   Otis, thank you for your review on your visit. We're happy to hear that you enjoyed your dessert! We also appreciate the feedback on the rest of your experience. We use all feedback to improve our guests dining experience and your's is not an exceptions, by any means. We hope that you can give us another chance to provide you with a fantastic dinner. Sincerely, Travis Service Manager
   

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4. B

   Bryan VIP

   Dallas9 reseñas

   5.0

   Comieron en 24 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Appetizers and drinks selection was amazing! Sides were also very good. Lamb was possibly the best we’ve ever had. Only disappointment were the three Wagyu ribeye steaks: and they were very thin and felt like a cheap steak at Denny’s. Those three steaks stood in stark contrast to what was otherwise a perfect Dinner. 
   

   The Restaurant at AlbertRespuesta enviada hace 4 días

   Bryan, thank you for your feedback on your visit to The Restaurant at The Albert Hotel. We're delighted to hear that you enjoyed your lamb and drinks. Also, your feedback on the rib eye has been relayed to our culinary team as we appreciate any and all feedback from our guests. We look forward to your next visit to Fredericksburg. Sincerely, Travis Service Manager
   

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5. OT

   Comensal de OpenTable VIP

   Dallas1 reseña

   2.0

   Comieron en 20 de abril de 2025

   1. Global 2
   2. Comida 5
   3. Servicio 3
   4. Ambiente 1

   We went to the Albert for brunch – while the food was very good, the service was poor. The staff seemed untrained. The ambience was stiff no background music at all. It did not create the kind of experience you would expect for the prices. The decor and layout completely missed the mark with guests sitting too closely together. I might give it one more chance because the food was good, and I’m hoping that they improve the service and the staff training. 
   

   The Restaurant at AlbertSe respondió el 28 de abril de 2025

   Thank you for your review on your visit. We're happy to hear that you enjoyed our food. I am also sorry to hear that our service and ambiance did not meet the standard that you were hoping for. We value your feedback and will definitely take it into account as we continually strive to improve our services. We hope you'll give us another chance to provide the experience you deserve. Sincerely, Travis Service Manager
   

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6. S

   Sally VIP

   Nashville2 reseñas

   3.0

   Comieron en 19 de abril de 2025

   1. Global 3
   2. Comida 5
   3. Servicio 1
   4. Ambiente 3

   Strong kitchen but serious service issues here - very lengthy delays for almost everything, mistakes on wine availability and billing. Friendly people and really excellent food, but not the experience one would expect from this venue and price point. It seems like they have a brought in a new manager who will hopefully turn this around. Rooting for them, but not there yet.
   

   The Restaurant at AlbertSe respondió el 22 de abril de 2025

   Sally, thank you for your feedback on your visit. We are so happy to hear that you enjoyed the food during your visit. We apologize that we under performed on the service end. Although we strive to beat all expectations on every aspect of our guests experience, sometimes we fall short of that goal. We hope that you come back and give us another chance to create a wonderful visit for you. Please feel free to message us directly with any concerns. Sincerely, Travis Service Manager
   

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7. M

   Mike

   Austin2 reseñas

   1.0

   Comieron en 13 de abril de 2025

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 2

   Beautiful building. Painfully slow service. Extremely small portions. Flavor just wasn't quite there. Overall an incredibly disappointing experience further hurt by just how much they charged for everything. I cannot recommend this place. Perhaps they can figure it out in another year or two, but for now I suggest they scrap the whole concept and start over.
   

   The Restaurant at AlbertSe respondió el 15 de abril de 2025

   Mike, thank you so much for your feedback. We are truly sorry to hear that you had a negative experience dining with us. We are working tirelessly to provide great memories to everyone who dines with us and your feedback is what helps us improve this. Please feel free to reach out to us directly, so that we can try to make things right. Sincerely, Travis Service Manager
   

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8. S

   Scott VIP

   Phoenix7 reseñas

   2.0

   Comieron en 13 de abril de 2025

   1. Global 2
   2. Comida 1
   3. Servicio 4
   4. Ambiente 3

   Not what we expected given the price point. Had 2 Wagu steaks supposedly cooked medium rare, as per chef recommendations. One steak was more on the medium side and the other was medium-well and tasted like an overcooked piece of meat from the grocery store. Also doubt it was Wagu meat. I have had Wagu before and it usually melts in your mouth and is particularly tasteful. The meat we were served was far from that. Cocktails and service were good but the food was a big disappointment for the money.
   

   The Restaurant at AlbertSe respondió el 14 de abril de 2025

   Scott, thank you for providing us with your feedback. We are genuinely sorry that our Wagyu Ribeye left you disappointed. We believe in providing meals of the highest quality product and will be discussing this with our culinary team, so that we can provide every guest with a positive experience. Please message us directly if you would like to discuss this matter any further. Sincerely, Travis Service Manager
   

   A 1 persona le resultó útil

9. G

   Ginger VIP

   Dallas28 reseñas

   4.0

   Comieron en 10 de abril de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 5
   4. Ambiente 3

   The ambiance was lacking but the food made up for it. Our server was absolutely amazing and helped with our dining experience, guiding us through the menu and recommending dishes based on what we liked. Don’t miss a chance to dine here.
   

   The Restaurant at AlbertSe respondió el 11 de abril de 2025

   Thank you so much for your positive review and providing us with helpful feedback. We're delighted to hear of your pleasant experience with your food and service, here at The Restaurant at The Albert Hotel.
   

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10. R

    Robert

    Austin1 reseña

    3.0

    Comieron en 6 de abril de 2025

    1. Global 3
    2. Comida 4
    3. Servicio 4
    4. Ambiente 2

    It's a hotel with the seating next to the bar. Typical pricey hotel food.
    

    The Restaurant at AlbertSe respondió el 11 de abril de 2025

    Thanks for the feedback, Robert. We're sorry to hear your displeasure with our pricing. We strive to provide an exceptional dining experience for every guest that dines with us, and we appreciate your feedback as it helps us improve. We hope to welcome you back soon, so that we can provide a better experience. Sincerely, Travis King Service Manager
    

    A 1 persona le resultó útil