The Promenade Café - Hyatt Hotel Canberra

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1. AG

   AngieG

   1 review

   2.0

   1 review

   Dined on December 16, 2022

   overall2food2service2ambience1

   It was a very poor seafood buffet. There was no smoked salmon. Most of the time the platters were empty and to make additional trips. I did not see a place for pasta or soup and there should have been mor fish dishes in the hot buffet. I was very disappointed. We were seated in the opposite area of the restaurant right at the back. It was cold and we wore our jackets most of the time we were there. I have been to the seafood buffet previously and this time I was not impressed. It is very expensive for the quality of food available

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2. TT

   ThomsonT

   1 review

   5.0

   1 review

   Dined on December 10, 2022

   overall5food5service5ambience5

   Nice place to have a seafood buffet, great oyster and big tiger prawn. However, if you don't like seafood, selection of hot foods are quite limited. Dessert selection is ok Moreover, the price in OpenTable is outdated. Correct price for weekend dinner buffet is $105 instead of $78.

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3. PC

   PaulC

   Edmonton

   1 review

   5.0

   1 review

   Dined on October 26, 2022

   overall5food5service5ambience5

   Although it is expensive and the menu is limited, the atmosphere, service and of course the quality of the food was absolutely superb on the night we were there. A quieter venue without any of that irritating over loud Muzak too many places like, and a great night out.

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4. SC

   ShirleyC

   Canberra

   5 reviews

   4.0

   5 reviews

   Dined on October 15, 2022

   overall4food5service2ambience4

   We were delighted with the variety of dishes that were part of the buffet, especially the seafood. All the buffet tables were arranged in an enticing manner. As we have been here many times before, we normally receive excellent service, but it seemed they were short-staffed at the time. We were looking forward to a pleasant dining experience as it was a birthday celebration, but we had to chase up our requests for water and drinks. Used plates started piling up on the table as they weren't taken away in a timely manner. We weren't provided with an ice bucket for the wine bottle. We could've stayed a little longer for coffee, but we called it a night earlier.

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5. SS

   SasaS

   1 review

   1.0

   1 review

   Dined on October 14, 2022

   overall1food1service4ambience3

   Seafood buffet dinner $90 per person. My wife and me expected something really nice, it's Hyatt at the end , isn't it? But noooo. It was terrible. Seafood section was : over salted cooked prawns which were nice size if nothing else , octopus salad with no chance to find octopus in there , miniature oysters with half of the shells empty , something that should be salmon and looks terrible and also small cooked but very dry mussels. That's about it regarding "seafood buffet" selection. There was 5 type of food in the hot food section including roast potato and plain boiled rice. Two type of roast , beef was not so bad but lamb was so undercooked that I thought it will jump of the table and start running around . Terrible experience! Never again !

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6. DW

   DonW

   1 review

   1.0

   1 review

   Dined on April 18, 2022

   overall1food1service1ambience1

   As separately advised the Promonade was closed but we were able to eat elsewhere in the hotel.

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7. n

   notkaren

   1 review

   1.0

   1 review

   Dined on April 15, 2022

   overall1food1service1ambience1

   Restaurant was closed - we were relocated to the tea Lounge. Service was terrible , overpriced cafe food

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8. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined on January 23, 2020

   overall4food5service4ambience4

   always reliable

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9. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on January 17, 2020

   overall2food1service5ambience4

   Have had previous enjoyable dining experiences at the seafood buffet, but last night both my partner and I were violently ill from the food. My partner was sick in the bathroom before we had finished our desert and myself when I returned home.

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10. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on January 11, 2020

    overall4food4service4ambience5

    Overall, a very good experience.

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11. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on January 8, 2020

    overall3food2service4ambience3

    poor and slightly dry and old food

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12. MT

    MaureenT

    1 review

    4.0

    1 review

    Dined on January 5, 2020

    overall4food5service4ambience4

    Have been dining at the Promenade for special occasions for almost as long as the café has been in existence, many years. The food and service has always been first rate.

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13. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on January 5, 2020

    overall4food3service5ambience5

    I have been there 4 times now and the Sunday buffet hasn’t changed at all. Still have the same tortellini and similar other main courses as well as the dessert bar. It would be lovely to see different food.

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14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 23, 2019

    overall5food5service5ambience5

    Excellent service and buffet food was good.

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15. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 21, 2019

    overall5food5service5ambience5

    Excellent...always is

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16. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 21, 2019

    overall3food3service3ambience2

    We had dinner here a few years ago and restaurant seemed to have dropped in standard significantly.

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17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 14, 2019

    overall5food5service5ambience5

    Brilliant place to have a meal. Thank you Stuart for looking after us so well !!!

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18. OT

    OpenTable Diner

    64013 reviews

    4.0

    64013 reviews

    Dined on December 7, 2019

    overall4food5service4ambience4

    The Promenade cafe is consistently very good. We went for the seafood buffet which has salmon, octopus, prawns, mussels and oysters. Mussels were slightly disappointing (but it might be that the cooks are using less salt, which is a good thing, I suppose). Main buffet is excellent and the dessert buffet is stunning.

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19. OT

    OpenTable Diner

    64013 reviews

    4.0

    64013 reviews

    Dined on December 4, 2019

    overall4food4service5ambience4

    * Lovely venue - first time with the children * A good selection of food - attempting to get the children to try a variety of new foods and tastes. * Excellent service.

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20. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on December 1, 2019

    overall4food4service3ambience4

    We've been to the Promenade many times. The food and setting are always great. On this occasion Stuart was fantastic - he was attentive, humorous, friendly. Unfortunately, the woman who 'greeted' us was rude, with no smile or 'hello'; instead telling me she'd 'phoned many times'. I had no record on my phone of the first call she mentioned; the other 2 were 10 minutes apart on the morning of the booking - I'd called back to confirm. A disappointing start to an otherwise lovely lunch.

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21. AL

    AlecL

    1 review

    5.0

    1 review

    Dined on November 21, 2019

    overall5food4service4ambience5

    Good food, excellent service in a very pleasant environment

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22. OT

    OpenTable Diner

    64013 reviews

    3.0

    64013 reviews

    Dined on November 10, 2019

    overall3food5service1ambience5

    I made a booking which was quite clear. Please put us the opposite end of the kitchen. Instead we were put right next to the kitchen. Not good enough. Also your drink service as usual was applying.

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23. OT

    OpenTable Diner

    64013 reviews

    5.0

    64013 reviews

    Dined on November 3, 2019

    overall5food5service5ambience4

    Excellent service and ambiance. Food was really tasty. Selection was broad.

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24. OT

    OpenTable Diner

    64013 reviews

    5.0

    64013 reviews

    Dined on November 2, 2019

    overall5food5service5ambience5

    Fantastic quality and variety of options. Lots of gluten free options that were clearly labelled. Service was very good and a nice quiet atmosphere that suited us perfectly. Great wine list too!

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25. OT

    OpenTable Diner

    64013 reviews

    5.0

    64013 reviews

    Dined on October 26, 2019

    overall5food5service5ambience5

    This is one of our favourite places to eat in Canberra. Fresh food, great service.

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26. OT

    OpenTable Diner

    64013 reviews

    4.0

    64013 reviews

    Dined on October 25, 2019

    overall4food4service4ambience2

    Lovely food but very loud acoustics so was not what I’d recommend for a romantic date night. Better suited for a catch up with friends or a birthday party.

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27. JH

    JayneH

    1 review

    3.0

    1 review

    Dined on October 24, 2019

    overall3food2service3ambience4

    The service was quite good but very disappointed with the main course food available. Not much variety with the fried rice being bland, the satay chicken not very satay, the fish and meat didn't look very appetising. Salads and entrée were quite nice and there was good variety with the desserts. We had a really nice wine. We had to adjust our numbers for the night and I did this through Open table and yet this message didn't seem to get to the Promenade Café. It was a good night apart from this.

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28. OT

    OpenTable Diner

    64013 reviews

    3.0

    64013 reviews

    Dined on October 19, 2019

    overall3food3service2ambience2

    1st time we ever left diabetic son in someone else’s care (first time out this year without kids). Seated at table for two so close to group of twenty my wife was jostled constantly by people getting up and down. Host seated us said he’d take a drinks order and left (didn’t push my wife’s chair in. 20mins till waiter noticed, order drinks. Wine poured with bottle touching rim of glass (seriously? This IS the Hyatt right?). Food okay, not Hyatt quality. Chocolate fountain watery. Dissapointed!

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29. OT

    OpenTable Diner

    64013 reviews

    5.0

    64013 reviews

    Dined on October 16, 2019

    overall5food5service5ambience5

    Overall a most enjoyable experience right through, from initial booking to departure following payment. The atmosphere, the staff, the menu (options) and quality of the food provided all highly commendable. Helped to make a special family celebration even more special and memorable.

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30. OT

    OpenTable Diner

    64013 reviews

    3.0

    64013 reviews

    Dined on October 13, 2019

    overall3food3service3ambience4

    Very disappointed with the food. I think it might because of management change. It cost us $150 for a three persons’ buffet, but the food quality was so much lower than before. I would not go back again.

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31. OT

    OpenTable Diner

    64013 reviews

    5.0

    64013 reviews

    Dined on October 11, 2019

    overall5food5service5ambience5

    Great service and food.

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32. OT

    OpenTable Diner

    64013 reviews

    4.0

    64013 reviews

    Dined on September 29, 2019

    overall4food4service5ambience3

    Food was very nice except I booked for 1pm and there was limited food available by 1.30pm and 3/4 dessert was empty. I mentioned the chocolate mousse was not available and was provided with more but staff did not put any of the other dessert dishes out. I think there was piped music which made conversation very difficult. I love the Hyatt and wanted to bring a friend from interstate so was a bit disappointed but hope to go again.

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33. OT

    OpenTable Diner

    64013 reviews

    3.0

    64013 reviews

    Dined on September 28, 2019

    overall3food2service4ambience3

    We went for the Seafood Buffet at $78 each. A very poor selection, mostly simply prawns and crabs boiled and on a plate. Not good value in terms of selection or presentation. Would not recommend.

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34. OT

    OpenTable Diner

    64013 reviews

    1.0

    64013 reviews

    Dined on September 28, 2019

    overall1food1service1ambience1

    We came to the Hyatt Hotel & Promanade Cafe to celebrate 45 years of marriage & overcoming numerous health issues. The only feedback I can provide to you, my friends, & family is that the food was terrible & we regret staying at the hotel. I also regret the amount of money our kids spent organising this stay & wish they had sent us elsewhere. The roast lamb was serverly raw & there was a lack of meat variety on the menu. The buffet also lacked any variety & seemed poorly structured. Dissapointed

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35. OT

    OpenTable Diner

    64013 reviews

    5.0

    64013 reviews

    Dined on September 28, 2019

    overall5food5service5ambience5

    Friendly and helpful staff, food was plentiful and very tasty. Not too noisy.

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36. OT

    OpenTable Diner

    64013 reviews

    4.0

    64013 reviews

    Dined on September 26, 2019

    overall4food4service4ambience4

    Always happy when we have a girls night at the Hyatt, Love the food, lots to choose from. Would like to see Potato's on a Thursday night not just on Friday and Saturday nights

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37. OT

    OpenTable Diner

    64013 reviews

    5.0

    64013 reviews

    Dined on September 21, 2019

    overall5food5service5ambience5

    Lovely everything!

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38. OT

    OpenTable Diner

    64013 reviews

    5.0

    64013 reviews

    Dined on September 12, 2019

    overall5food5service5ambience5

    A good place to relax after the excitement of a stimulating talk in the Canberra Room. For this solo diner, the dinner buffet selection is very good and the choices of wine by the glass more than adequate. The atmosphere is extremely pleasant and the staff courteous and helpful. High tea is another experience I highly recommend as a perfect way to spend a Friday afternoon with friends.

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39. OT

    OpenTable Diner

    64013 reviews

    4.0

    64013 reviews

    Dined on September 1, 2019

    overall4food4service5ambience4

    That a welcoming drink and tea and coffee were not included in the exorbitant Fathers’s Day lunch @ $85 a person was most disappointing and parsimonious.

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40. OT

    OpenTable Diner

    64013 reviews

    2.0

    64013 reviews

    Dined on September 1, 2019

    overall2food2service2ambience3

    I wouldn't be dining here again as the quality of the buffet was extremely poor and relatively NOTHING for young children to eat. (We had to buy from the kids menu and the chicken sticks were that hard and dry they were inedible). Roast pork extremely fatty and the crackle rubbery. Not enough sides to go with roasts.

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