The Palm Houston – Downtown

Sort by

Filters

1. OT

   OpenTable Diner

   New England

   6 reviews

   vip
   5.0

   6 reviews

   Dined today

   overall5food5service4ambience5

   It was good the salmon was cooked perfectly

   Report
2. AD

   AbbysDad

   Houston

   4 reviews

   vip
   5.0

   4 reviews

   Dined today

   overall5food5service5ambience5

   Wonderful! A great dinner before TUTs

   Report
3. OT

   OpenTable Diner

   Dallas

   3 reviews

   vip
   5.0

   3 reviews

   Dined 7 days ago

   overall5food5service5ambience5

   It was an amazing time! The music, the service, and the food was all phenomenal!

   Report
4. OT

   OpenTable Diner

   Indiana

   10 reviews

   5.0

   10 reviews

   Dined on January 27, 2023

   overall5food5service5ambience4

   Our food was exceptional and our service was superb!

   Report
5. OT

   OpenTable Diner

   New York Area

   7 reviews

   5.0

   7 reviews

   Dined on January 20, 2023

   overall5food5service5ambience5

   Every bite was a delight!

   Report
6. OT

   OpenTable Diner

   Houston

   1 review

   1.0

   1 review

   Dined on January 12, 2023

   overall1food2service4ambience1

   Lighting to bright in the bar. Too loud in the bar. Too expensive. Had to send food back that wasn’t prepared as described. Steaks were very expensive and mediocre quality. Creamed spinach was more cline cream soup with a dab of spinach. Hearts of palm salad had no hearts of palm. $250 w tip for two steaks, 1 salad, two glasses of wine, and two sides is too high. The 8 oz filets were not worth $52 each.. I will not return it recommend

   Report
7. RH

   RichardH

   1 review

   5.0

   1 review

   Dined on January 9, 2023

   overall5food5service5ambience5

   The service there is always outstanding. The bartenders and service staff really know their stuff.

   Report
8. VJ

   ValJ

   San Diego

   7 reviews

   vip
   5.0

   7 reviews

   Dined on January 6, 2023

   overall5food5service5ambience5

   Chelsea our server was great. The other staff was very friendly and attentive. From the moment I walked into the restaurant I was welcomed and I felt right at home.

   Report
9. DF

   DebbieF

   New Mexico

   6 reviews

   vip
   5.0

   6 reviews

   Dined on January 5, 2023

   overall5food5service5ambience5

   Tony was great and took good care of us! Food ambiance awesome!

   Report
10. OT

    OpenTable Diner

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on January 1, 2023

    overall3food2service2ambience4

    The food wasn’t good. Just the Oysters where ok, but the meat was dry, lobster was over cooked even the butter was flavorless

    Report
11. OT

    OpenTable Diner

    Chicago

    35 reviews

    3.0

    35 reviews

    Dined on January 1, 2023

    overall3food4service3ambience4

    Unfortunately good not great. Have dined in many Palm’s across the US. Was below par from previous experiences. Server and staff tried their best. A little confusion and inexperience. Some orders were incorrect and food temperature was unacceptable. Some meals were on time and excellent, half were not. It was New Years Eve and busy. Some area for improvement. We appreciated the effort however.

    Report
12. GK

    GarryK

    Houston

    1 review

    2.0

    1 review

    Dined on January 1, 2023

    overall2food2service2ambience3

    We would go to The Palm to treat ourselves. However, this is not the place to go on events like New Year's Eve. We were only a couple, placed in a corner of the restaurant, and basically ignored. We had to ask for bread for the table. When we did receive our appetizers, my wife's soup was lukewarm. We waited an eternity to receive our main meal; the restaurant was busy, so we respected that situation. When the plates did arrive, my shrimp dish was overcooked and my wife's requested medium-plus filet mignon was rare in the center. When she asked for the center to be cooked for just a little longer, it came back extremely well done. We didn't finish our meals, we simply requested the check and left . . . and very disappointed.

    Report
13. OT

    OpenTable Diner

    Houston

    3 reviews

    1.0

    3 reviews

    Dined on January 1, 2023

    overall1food1service3ambience5

    Everything was good, except the lobster gnocchi. When we told the waiter there was no Lobster in the gnocchi but we would eat it anyway. She then took the gnocchi back to the kitchen and a manager came out with the same dish and told us there was Lobster. She turned her phone flash light on over the gnocchi and showed us the tiny red specs, she said that was the Lobster. I had to laugh and that she needed a flashlight to show the Lobster like we didn't know the difference in taste between potato gnocchi and lobster. There was no Lobster flaor to the gnocchi. At all other restaurants, Matos, Perry's, Pappas Brothers, any dish with Lobster has popcorn size or larger pieces of Lobster in the macaroni or Mashpotatos.

    Report
14. R

    Rick

    Houston

    44 reviews

    vip
    4.0

    44 reviews

    Dined on January 1, 2023

    overall4food4service3ambience5

    We visited on New Years eve for dinner. The service was spotty which I attributed to the holiday crowd. We tried the salmon, sea bass and shrimp dishes which all tasted very fresh and prepared to our liking. Two items did not meet our expectations: 1.) The tomato and mozzarella salad was very small and the tomatoes were sliced so thin that there was no flavor from them. 2.) The cippolini onion soup with bone marrow was overpowered by the bone marrow which had a strong musty flavor and the cheese topping was too thick. We would not try these items again.

    Report
15. LI

    LISAB

    Houston

    15 reviews

    3.0

    15 reviews

    Dined on December 29, 2022

    overall3food4service3ambience4

    The appetizer was delicious, we ordered entrees and told them we we had a concert to attend and had an hour. We ordered everything at the same time. Our order arrived 2 minutes before we had to leave...sadly we did not get to enjoy our dinner and I was disappointed that we told them our time constraints and they could not accommodate us. Host was very apologetic and only charged us for our wine an appetizer. If you have something post dinner I would be hesitant to eat here..

    Report
16. KV

    KVan

    Houston

    31 reviews

    4.0

    31 reviews

    Dined on December 29, 2022

    overall4food4service5ambience4

    Service was great. Food was good, not exceptional but we enjoyed the experience.

    Report
17. AC

    AndresC

    Houston

    1 review

    vip
    1.0

    1 review

    Dined on December 26, 2022

    overall1food1service1ambience2

    Worst $400 ever spent..... Took 10mins for service to arrive with dinner menus, wrong bottle of wine arrived, steak tartar looked like dog food. We asked three different employees for ketchup and that took over 15mins... I could go on and on....but just do yourself a favor and never go!

    Report
18. DB

    DianeB

    Houston

    1 review

    1.0

    1 review

    Dined on December 26, 2022

    overall1food1service1ambience1

    Going to the Palm on Christmas night has been a family tradition of ours for years. This was our first time to the new location and will be the last. We made reservations and the table were seated at was not even a functioning table. The leafs on the table did not stay up and were noticeably slanted. It was not a functioning table. Cutlery was falling on the floor all night long. The table cloth was dirty upon arrival as well. To be honest, I can’t believe they allowed this table to be used. We asked to be moved but was told no other tables were available. It took 30 minutes to get us menus. Getting water was harder to get than in a desert. We asked for bread several times which we never received. We had to ask multiple times for one Arnold Palmer. Our food took a hour to get after ordering, and to be honest, it was sub par. Our waitress was less than enthused to be our server. When we finally got her attention (she was busy the whole night hanging with her friends at another table) she berated the commis waiters for not bringing us water or bread all night, which was not their fault. Management never came to apologize for the table situation. The waitress’ demeanor changed when she realized we had been ignored all night. She tried to fix it by bringing desserts (that we didn’t want, we just wanted to leave at this point). What should have been an pleasant 1-1.5 hour dinner, took 3 hours due to the poor service. So looks like our long standing tradition of Christmas dinner at The Palm has sadly come to an end.

    Report
19. OT

    OpenTable Diner

    New York Area

    5 reviews

    vip
    2.0

    5 reviews

    Dined on December 26, 2022

    overall2food3service2ambience2

    Waited 15 minutes for water and menus. The restaurants was low on menus so no cocktail menus available: we looked online and ordered but were told the menu online wasn’t even accurate and those drinks were an option. Ordered different drinks. Waited Another 30 minutes for the cocktails to arrive. Bread was cold. Appetizers were cold and soggy. (And arrived before drinks). Entrees were good. But we were not given proper utensils (no steak knives). No toilet paper in restroom. They “ran out” of several menu items and Tito’s so our cocktails were more expensive. Not a “luxury” dinning experience reflective of the prices. I do not blame the waitstaff- the management / ownership is responsible for not providing adequate staffing and supplies to be open on a holiday. Our waiter was very kind and apologized for the extreme delays.

    Report
20. A

    Allie

    1 review

    3.0

    1 review

    Dined on December 26, 2022

    overall3food3service1ambience4

    The restaurant overbooked their waiters for the night so service was painfully slow. The sides lacked flavor. The steaks were cooked well though.

    Report
21. SA

    SA4me

    San Antonio

    3 reviews

    5.0

    3 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    Christmas Dinner

    Report
22. C

    Carl

    Houston

    9 reviews

    vip
    2.0

    9 reviews

    Dined on December 25, 2022

    overall2food2service2ambience2

    I was very disappointed with my recent experience at the Palm. After experiencing a recent loss, I decided to get out of the house and enjoy Christmas dinner with a friend that ultimately had to cancel due to a last-minute situation. I probably should have taken that as a sign and stayed in, but I promised myself I would go out, so I did. Upon arrival I notified the hostess I would be dining alone and asked to be seated in the dining room, however, instead of seating me in the dining room she proceeded to escort me to the bar area and attempted to seat me in between 4 other people in a booth/table combination. Had I agreed to sit there I would have been inches away from other people. I explained I did not want to sit there as there were several other open tables in the area. Instead of seating me elsewhere she told me I could sit at the bar. I was already there so I decided I would try. It took the bartender several minutes to greet me and offer a drink. Initially in his defense he was the only one making cocktails so while I was not happy about the situation I understood. My opinion changed however, several of the servers congregated in the area and were having conversations while restaurant guests were waiting to be served. I had to request bread which is always brought to the table and when my food finally did arrive my steak had been prepared incorrectly. The bartender didn’t notice I had not eaten and hadn’t bothered to ask why. When he did ask if I wanted to take the food with me, I told him it had been prepared wrong and did nto want it to please bring the check. After providing my American Express card the bartender proceeded to charge the card and after charging the card advised he would have the charges removed as I had not eaten. Now, I might have found this to be a saving gesture on the Palm’s part had this been done prior to charging me, however, I got the impression the bartender wanted to see if the charge would be approved first.

    Report
23. M

    Maybaby13

    Houston

    1 review

    2.0

    1 review

    Dined on December 25, 2022

    overall2food3service2ambience3

    Took 20 min for waiter to come to table. 20 more min for our drinks to arrive. Food was cold, but tasted good. Not worth the $799 bill for 4 ppl before tip!

    Report
24. JG

    JGeaux

    Houston

    6 reviews

    5.0

    6 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    They made Christmas feel special - we weren’t rushed nor ignored. The service was fantastic, as well as the food. It’s pricey but worth it for a special occasion

    Report
25. B

    Baci

    New York Area

    6 reviews

    4.0

    6 reviews

    Dined on December 24, 2022

    overall4food4service3ambience5

    Great location food is on point. For the price service could of been a little better. I don’t think it was the servers fault more short handed then anything. Would come back for something special or on a regular night for drinks at the bar the pianist was awesome!

    Report
26. LS

    LSP1

    Houston

    6 reviews

    vip
    5.0

    6 reviews

    Dined on December 21, 2022

    overall5food5service5ambience5

    The entertainment was awesome and the food and service was great.

    Report
27. FL

    FoodLove

    Houston

    11 reviews

    vip
    2.0

    11 reviews

    Dined on December 18, 2022

    overall2food1service2ambience2

    I was excited to give The Palm Houston a try. Not sure I'd return. The steak/lobster was cold when served. I would have hoped for a better experience for the price.

    Report
28. OT

    OpenTable Diner

    Houston

    1 review

    1.0

    1 review

    Dined on December 18, 2022

    overall1food2service1ambience1

    Where do I start. I have eaten at many Establised steak houses throughout the states. As of today the Palm takes the cake for the worst overall experience so far. To start I made a reservation for three. When I checked in with the hostess she just said ok and proceeded to walk without any acknowledgement as to follow me or this way to your table. When we got to our table, it was a small bar table with three bar stools????? When I questioned our seating arrangement she said yeah you reserved a high top? I would of never reserved this table if I would of known ahead of arrival. Then she basically looked at my kids turned to me and said this is all we have, we have no tables available & proceeded to walk off. I should have just left but it being my birthday and there with my children I tried to make the best of it. We ordered our appetizers and water and I ordered a Makers on the rock. When I was given my drink it tasted as if it was watered down. I bring this to my waitresses attention and she just said do you want me to tell him to make another one? Awkward situation. Me and my son ordered steaks, my daughter lobster bisque. When our food arrived the person who brought it to our table brought one steak knife and said we’ll get you another one. After a couple of minutes I asked another waiter for a knife. When I proceeded to eat my steak it was cold? I had given up at this point, not to show my disappointment in front of my children. The steak was good but was cold. I was asked if it was a special occasion and I said yes, my Birthday. When I paid for the check and was brought my receipt the waitress was like oh yeah enjoy your birthday? Was never offered a birthday dessert, or even offered to see the dessert menu. Bottom line is I will never dine at this establishment ever again not even for free. When you pay the kind of prices at this establishment you expect the very least a good atmosphere and experience. None of that was there. What a bust.

    Report
29. GT

    GTSNY1

    Miami

    32 reviews

    vip
    5.0

    32 reviews

    Dined on December 18, 2022

    overall5food5service2ambience4

    The food was awesome

    Report
30. OT

    OpenTable Diner

    Houston

    1 review

    2.0

    1 review

    Dined on December 18, 2022

    overall2food2service2ambience1

    Very disappointed when comparing what this restaurant used to be in its previous location. Watered down martinis, over-dressed salad and so much for the dress code. Sat next to a table in t shirts and baseball cap which isn’t the atmosphere we are looking for when we spend 350.00 for 2 people. Won’t be back.

    Report
31. OT

    OpenTable Diner

    Houston

    1 review

    vip
    5.0

    1 review

    Dined on December 17, 2022

    overall5food4service5ambience5

    Before basket game.

    Report
32. G

    Glenn

    Houston

    4 reviews

    vip
    5.0

    4 reviews

    Dined on December 16, 2022

    overall5food5service5ambience4

    Cuts of meat were terrific along with the salads.

    Report
33. JT

    JTBinTX

    Houston

    23 reviews

    vip
    5.0

    23 reviews

    Dined on December 16, 2022

    overall5food5service5ambience4

    Food was very good. Delivery a bit slow but understandable due to the crowd. Key here was a long memory - we had last been to Palm on New Year’s Eve and had an issue with one of our party’s steak. But when we sat down we were immediately told one steak would be on the house as a way to make up for an issue that happened almost a year ago. That is what you call service to customers. We had long forgotten about it but management had noted it under our name to make right the next time we came back. Well done Palm!

    Report
34. LM

    LaurieM

    Houston

    9 reviews

    vip
    4.0

    9 reviews

    Dined on December 11, 2022

    overall4food5service4ambience5

    Great night with great service and food.

    Report
35. OT

    OpenTable Diner

    Houston

    4 reviews

    3.0

    4 reviews

    Dined on December 10, 2022

    overall3food3service1ambience5

    Our server ignored us most of the time we were there. Had to ask other staff for help.

    Report
36. DH

    DannyH

    Richmond

    48 reviews

    vip
    5.0

    48 reviews

    Dined on December 6, 2022

    overall5food5service5ambience5

    Great job!!!

    Report
37. GH

    GHfromPA

    New York Area

    7 reviews

    vip
    1.0

    7 reviews

    Dined on December 6, 2022

    overall1food1service2ambience3

    It was way to loud, not enough servers and my tuna dinner was average at best. And my guest ordered the special pasta with truffles and it came in an Alfredo sauce, normally they serve that dish with black pepper and oil, not a cream sauce.

    Report
38. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on December 4, 2022

    overall4food5service4ambience5

    They got a wrong dish and were a little delayed

    Report
39. OT

    OpenTable Diner

    Atlanta

    6 reviews

    5.0

    6 reviews

    Dined on December 2, 2022

    overall5food3service5ambience5

    Definitely enjoyed our time here. The food was a bit bland and overpriced, but the service and area was amazing.

    Report
40. MR

    MariR

    Houston

    1 review

    5.0

    1 review

    Dined on November 27, 2022

    overall5food5service5ambience5

    We returned to The Palm to celebrate our 47th wedding anniversary after being there last year for the same celebration. My husband remembered our waiters, Tony and Javier, and they were both working. We were delighted by their excellent care and careful attention to detail. The food was great as usual. It was a memorable evening for us.

    Report