The Palm Charlotte

4.5
3230 Reviews
$30 and under
Steakhouse
Wherever you join us, The Palm will always feel like home. Known as the go-to place for great steaks, craft cocktails and fresh jumbo lump Nova Scotia Lobster since 1926, The Palm is both sophisticated and welcoming to generations of guests, all of whom are treated like family from hte moment they walk in the door.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Screening
  • Sick staff prohibited in the workplace
What 3230 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.4
food
4.5
service
4.4
ambience
4.1
value
Noise · Moderate
75% of people would recommend it to a friend
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P
vipPickyfoodie
Charlotte
47 reviews
Dined a day ago
Overall5food5service5ambience5

Always a great meal and an enjoyable experience

DB
DaveB
Washington DC
12 reviews
Dined 2 days ago
Overall5food4service5ambience5

Daughter off to college

DB
vipDBDtraveler
Charlotte
159 reviews
Dined 2 days ago
Overall5food5service5ambience5

My husband & I had a wonderful date night dinner at The Palm on Saturday 7/31. Our two servers Jose’ and Blue were excellent. Jose’s knowledge and love of the restaurant’s food were evident and he was helpful in offering his suggestions. Blue was engaging and fun to talk with. You could tell they both loved their jobs and the restaurant. That’s not always the case, so it made the dining experience even better. My husband had the Chilean Sea bass, I had the 14oz NY strip (cooked perfectly) and we shared a side of the green beans with pancetta and pine nuts. All three were incredibly delicious! We ended the night with amazing desserts of cheesecake and the 7 layer chocolate cake with decaf coffee. We left The Palm saying, “we will be back”.

SS
vipSusanS
Charlotte
1 review
Dined 3 days ago
Overall5food5service5ambience4

Great food and service!

CP
CheriP
Charlotte
13 reviews
Dined 4 days ago
Overall5food5service5ambience5

The service was great the food was great!!! Love this place my third time going!!!!

F
Freddy
Charlotte
4 reviews
Dined 5 days ago
Overall5food5service5ambience5

The Charlotte Palm family was and always is at the top of their game. My pick for the Very Best restaurant in Charlotte. Joey, David and the whole team makes this the real deal.

OT
OpenTable Diner
Charlotte
1 review
Dined on July 25, 2021
Overall5food3service5ambience5

It was for my mother in law’s birthday and we were well taken care of and the service was amazing, the staff were extremely nice

b
bbourne10
Charlotte
3 reviews
Dined on July 23, 2021
Overall5food5service5ambience5

Great service and excellent food as always

AF
vipAshevilleFoodie
Western NC
85 reviews
Dined on July 23, 2021
Overall4food5service2ambience5

We dined at the Palm in Charlotte this past Friday evening. Not only is it one of our favorite places, it's also our "go to" Restaurant for special occasions. Joey, the longtime General Manager and his Crew never let us down. The food and atmosphere are superb!! Our only complaint this time was our Server, "Insaf". She was extremely inattentive and indifferent. Not up to Palm standards by a long shot.

C
vipChuck
Charlotte
42 reviews
Dined on July 23, 2021
Overall5food5service5ambience5

Excellent as always. Casey and Blue were great in serving us! Joined the Landry group after being an 837 card holder!

OT
vipOpenTable Diner
Charlotte
1 review
Dined on July 22, 2021
Overall5food5service5ambience5

Th Palm is one of favorite dining places in Charlotte! The food was great and the entire staff were very attentive. A wonderful evening!

DF
DanielleF
Washington DC
21 reviews
Dined on July 21, 2021
Overall1food3service1ambience2

I really wanted to have a good time on my recent visit. I came with my mother for her birthday and noted that in our reservation -- the hostesses greeted us and wished her happy birthday. That's basically where the evening peaked.

When we asked the waiter about the specials posted on the way in, his response was that "all of our menu is special." I felt strongly that we were trying to be _sold_ something instead of ordering food we were excited about eating.

After awhile of lackluster service, we asked to see the manager and the manager, Joey, assured us that he'd "make it right" and put our evening back on track. He assigned us to a new server, but didn't tell the old waiter so he kept coming around.

We ordered dessert from Mary, the new server, but it didn't come with a candle or birthday acknowledgement. We confirmed with Joey that he had told her. I'm not sure what he did to "make it right," but we left knowing we will NEVER come back to this location of The Palm.

SH
vipSnapperH
Charlotte
7 reviews
Dined on July 19, 2021
Overall1food3service1ambience3

I can’t tell you how many dozen times I’ve eaten here over the years with clients, friends, dates, etc., but it’s been in decline recently. This visit was marked by a group of loud, foul-mouthed salesman yelling and acting like buffoons in the dining room while the waitress encouraged and yelled over them like a fish wife. I was glad I wasn’t there with my daughter to hear them, and disappointed that the restaurant is fine with that behavior now. Food and service were worst ever at the Palm. Service would be what you’d expect at a Harper’s - indeed, worse than last time I was at Harper’s - which is to say, fine but not what you expect from the Palm or a great steakhouse. The lowlight was that the restaurant is now aggressively pushing $25 coupon cards where pester you to buy the card and then get some kind of benefits later. This was advertised throughout the meal with a tacky brochure, and then aggressively presented by the server at meal’s end. More what I would expect at an Applebee’s than a $400 meal. Sad to see what had happened here at this once-best steakhouse in CLT. Won’t rush back for sure.

OT
OpenTable Diner
Charlotte
1 review
Dined on July 17, 2021
Overall5food5service5ambience5

We went there tonight for our anniversary! The food was so good and the service was superb!! Our server, Casey, was a delight! She was friendly and informative. She knew the menu inside and out and explained everything including specials, because it was our first time there. Josh (I think that’s his name) kept our glasses full without us asking! He kept check on us all evening, as did another lady! This was the best service we have ever experienced at a fine dining restaurant and we go to plenty of them!! Also, big shoutout to the valet who ran back to my car (twice) to bring my jacket that I’d left in the car!! Overall, we thoroughly enjoyed our anniversary dinner and we’ll be back with the whole family very soon!!

S
Slim
Charlotte
1 review
Dined on July 16, 2021
Overall5food5service5ambience5

It was my boyfriend’s birthday. It was amazing!

WS
vipWSDiner
Greensboro
81 reviews
Dined on July 14, 2021
Overall5food5service5ambience5

Everything was perfect. Nothing to worry about made for a great relaxing papered evening with great food.

JG
JGWNC
Washington DC
6 reviews
Dined on July 12, 2021
Overall4food4service5ambience5

Awesome lunch menu.Hana (sp?) our waiter was exceptional. Steaks were excellent and the service was top-shelf

BM
vipBillM
Charlotte
13 reviews
Dined on July 10, 2021
Overall5food5service5ambience5

My wife’s Birthday

OT
vipOpenTable Diner
Charlotte
8 reviews
Dined on July 9, 2021
Overall5food5service5ambience5

One of our favorite restaurants in Charlotte!

Report
TG
TaraG
Washington DC
5 reviews
Dined on July 9, 2021
Overall5food5service5ambience4

Am exceptional experience. Took my dad out to lunch for Father’s Day. He loves a good medium rare steak and he was very pleased with his meal! He also ordered a side of fries which came out piping hot and he said were delicious. I chose the gnocchi Bolognese and it was exceptional.

Our server Andrew was fantastic!

Noise level where we initially sat was really hard for my dad to hear. The manager gladly seated us in a completed different room, and seemed genuinely happy to do so (no attitude at all). Service was fantastic as was the food!

G
Gray
1 review
Dined on July 8, 2021
Overall2food1service3ambience1

Decor reminds me of Macados, not as classy as we expected. Salad was great, steak was very poor quality! If you are looking for a great experience and top quality food, the Palm is NOT the place! Try Steak 48 for a better dining experience.

OT
vipOpenTable Diner
Charlotte
1 review
Dined on July 8, 2021
Overall5food5service5ambience5

Excellent service and food

NB
NinaB
Washington DC
1 review
Dined on July 4, 2021
Overall3food1service5ambience4

Lisa our waitress was fabulous but the food was not the best Unfortunately.

The drinks were awesome as well

OT
OpenTable Diner
Charleston
3 reviews
Dined on July 4, 2021
Overall2food1service4ambience2

The menu was different the food was just not great. I won’t be going back.

KT
KTWIL
1 review
Dined on July 3, 2021
Overall4food5service2ambience5

The food was delicious. The ambiance was great. The server was rude. At first I thought it was me but his curtness continued throughout the night and it was quite annoying given a $270 bill. Not that courtesy and high bills are a comparison metric but you expect it for sure! I will return one day but I’m not racing back abs I certainly won’t be in his section!

BS
vipBrionS
Charlotte
4 reviews
Dined on July 2, 2021
Overall3food1service5ambience5

We’ve always loved the palm for special occasions. Ordered the 4lb lobster and the claws came out significantly under cooked ( the shell was still brown). They took them back and came back with claws that were overcooked and tough. We ate the tails but couldn’t eat the claws. Very disappointing, but the service was great and they did everything they could to try to correct the issue

BT
vipBaileyT
Charlotte
174 reviews
Dined on July 2, 2021
Overall5food5service5ambience3

Great evening with great service! The Palm is a Charlotte oldie but goodie.

OT
OpenTable Diner
Charlotte
1 review
Dined on July 1, 2021
Overall5food5service5ambience5

Favorite restaurant in Charlotte. Entire team treats everyone like they are family. Food and drinks are fantastic!!

KB
KateB
1 review
Dined on June 26, 2021
Overall1food5service1ambience1

Way understaffed. Never offered a 2nd drink or dessert. Food was great, but they should seat fewer tables if they cannot provide a Palm experience. What a shame - have had many wonderful meals there for over 15 years.

S
vipSushilover
Western NC
4 reviews
Dined on June 25, 2021
Overall5food5service5ambience5

Amazing venue with high-quality food. Would highly recommend.

TW
TraceeW
1 review
Dined on June 24, 2021
Overall4food4service2ambience1

The lobster bisque has lost the quality, used to be lumpier and bisque was once thicker. This visit the lobster was flakes and the bisque watery. The service was mediocre as a trainer the server could have been more suggestive while trying to decide on bottle of wine. Ambience would be nicer if soft music was playing in the background.

RM
RobertM
Charlotte
2 reviews
Dined on June 24, 2021
Overall5food5service5ambience5

Great atmosphere and wonderful food, a relaxing enjoyable experience!

c
vipclaydad96
Charlotte
32 reviews
Dined on June 22, 2021
Overall1food2service1ambience3

Horrible service. I don’t think they have enough servers. The salmon was bland and without flavor. People who ordered steak said they were bad. I have done a lot of thousand dollar dinners and this was by far the worst. I was embarrassed to take a customer there.

d
deafdiner
Richmond
16 reviews
Dined on June 19, 2021
Overall3food2service5ambience4

Our servers were all excellent. Very friendly. Had the 18oz ribeye which was a bit tough and too much fat and gristle. Also, both our steaks were lukewarm. Mashed potatoes were on the chewy side and also lukewarm. Expected it to be expensive but definitely overpriced. Next time, PF Chang’s down the street.

F
vipFrank
Charlotte
12 reviews
Dined on June 19, 2021
Overall5food5service5ambience4

The Palm is always a great choice in any town. We had just had steak the night before so we had some other choices. Just as outstanding. Only comment, the had "Half and Half Shishito Peppers" on the side menu. We asked what was with the peppers and they said onions and potatoes. Order arrives a huge plate of fried potatoes and onions, and only 3 peppers. We went for the peppers, it was go not what we thought we were getting. Great, but not clear. Otherwise a great evening as expected.

OT
OpenTable Diner
West Virginia
1 review
Dined on June 19, 2021
Overall5food5service5ambience5

Not only was the service and food fantastic, the staff somehow managed to track me down at my hotel to let me know I had inadvertently left my credit card behind.

Hugely appreciated

SA
vipShariA1
Charlotte
7 reviews
Dined on June 18, 2021
Overall5food5service5ambience5

It was great to be back and see familiar faces!!! Joey runs a terrific crew and the service was amazing! Such a nice meal!!!

OT
vipOpenTable Diner
Miami
5 reviews
Dined on June 16, 2021
Overall5food5service5ambience5

Always a great meal with perfect ambiance for business meals. The team at The Palm at Phillips Place are fantastic.

2
vip2todine
Charlotte
37 reviews
Dined on June 15, 2021
Overall5food5service5ambience5

From the minute we entered, the service was very attentive to anything we needed. Lisa was our waitress and was funny, helpful and timed our courses perfectly. And the food was outstanding!
Thank you for a very nice anniversary

S
Simmy2224
Western NC
1 review
Dined on June 14, 2021
Overall2food2service1ambience2

I was going to contact the Palm directly but haven't as of yet. I booked 5 people for lunch to celebrate my birthday. The menu was limited, which I got over. The service, considering only 2 tables were occupied, was terrible; slow and inconsistent. The food, fair for all of us. Honestly, I celebrated many events in years past at the Palm and I'm not rushing to go back. Very disappointed to have such a bad experience and on my birthday.

FAQs

You can order delivery directly from The Palm Charlotte using the Order Online button. The Palm Charlotte also offers delivery in partnership with Postmates and Uber Eats. The Palm Charlotte also offers takeout which you can order by calling the restaurant at (704) 552-7256.

The Palm Charlotte is rated 4.5 stars by 3230 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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