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The Mercantile, Worcester, MA

The Mercantile

4.3
4.3
419 Reviews
$30 and under
American
Top Tags:
Serving up New American Tavern Cuisine in our two-floor full-service restaurant and bar, equipped with two 50-seat bars, world-inspired snacks and entrees, brick pizza oven, private event space, and an open rooftop patio that offers views of downtown Worcester and City Square. Located next to the DCU Center and minutes from Polar Park, we’re a natural choice pre and post-game.

*Due to limited patio seating, we do not take reservations for our patio. Please note the patio request in your reservation, or ask upon arrival, and we will do our best to accommodate.

**The rooftop is open Wednesday-Friday 4 PM - close. Saturday & Sunday 12 PM - close.

***Public parking is available at The Mercantile Center Garage with direct access to the restaurant on Level 3A.

Make a reservation

2 people
7:00 PM
Booked 92 times today
Experiences are available.

Dining areas

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American

  • Hours of operation

    Fri 11:30 am–1:00 am Brunch Sat, Sun 9:00 am–3:00 pm Dinner Mon–Wed 4:00 pm–12:00 am Thu 4:00 pm–1:00 am Sat 2:00 pm–1:00 am Sun 2:00 pm–12:00 am

  • Phone number

    (774) 389-5180

  • Website

    http://www.themercantileworcester.com/

  • Dress code

    Casual Dress

Experiences

  • Igloo Dining on the Mercantile Rooftop!

    $50.00 per person

    Prepaid

    Dec 1, 2022 - Feb 28, 2023
    *NOTE*- When booking, please keep your guest count at 1. Do not enter how many guests are attending. Your booking is for one Igloo which seats up to six people. Select the date & time you would like to join us - click Find Table - select the time from the available slots (it will say 1 special under the time) - For the Seating Option select "Outdoor," you can now book your reservation. FAQ: Reservations are required. All reservations are 2 hours max with a 6 person limit, no exceptions. A required $50 non-refundable rental fee will appear when you book your date & time. Each igloo is equipped with a heater however, we still encourage guests to dress warmly. The Mercantile reserves the right to cancel any reservation due to weather.

What 419 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3
4.3 based on recent ratings
  • 4.2Food
  • 4.4Service
  • 4.5Ambience
  • 4Value

Noise • Moderate

Loved For

  • Central MA

    Innovative

  • Central MA

    Good for groups

  • Central MA

    Hot spot

  • Central MA

    Lively

  • Central MA

    Most Booked

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Filters

  1. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5
    Our waiter was so sweet and great!
  2. e

    ella

    New England

    38 reviews

    5.0

    38 reviews

    Dined 7 days ago

    overall5food4service5ambience4
    Great spot before an event at DCU center. Service was prompt and helpful. Food options were good. I had the poke bowl and would get it again.
  3. KW

    KimW

    New England

    24 reviews

    4.0

    24 reviews

    Dined 7 days ago

    overall4food5service5ambience4
    Great food, service and location. The seating process with the hostess was a bit longer than expected. As it took them a while to acknowledge guests and then decide what section to seat them in.
  4. LC

    LynneC

    Orlando

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    Reservation was right on time, server showed up soon after we sat and checked in frequently. Food was very good.
  5. AD

    AshleyD

    Washington DC

    4 reviews

    4.0

    4 reviews

    Dined 7 days ago

    overall4food4service5ambience5
    Drinks are great!! Food is average and a little pricey for what you get. Service was great all the wait staff are very friendly and attentive! 😊
  6. JA

    JohnA

    New England

    1 review

    4.0

    1 review

    Dined on January 28, 2023

    overall4food4service4ambience4
    Reserved an igloo for my husbands birthday dinner. It was perfect, it was in the 30's outside, but warm and toasty in the igloo till the end when it started to feel cool. Food was good. Service was excellent
  7. A

    Ashley

    1 review

    1.0

    1 review

    Dined on January 24, 2023

    overall1food1service1ambience1
    Food wasn't great and not worth the price, too loud and service sucked.
  8. AN

    joanANDbarb

    New England

    3 reviews

    3.0

    3 reviews

    Dined on January 24, 2023

    overall3food2service4ambience4
    The macaroni and cheese was tough and gummy. The corned beef was thick and full of fat.
  9. PS

    PaulS

    New England

    1 review

    4.0

    1 review

    Dined on January 22, 2023

    overall4food4service4ambience4
    Quiet table and prompt service. Drink menu was plentiful as were the apps
  10. J

    Jackie

    New England

    1 review

    4.0

    1 review

    Dined on January 22, 2023

    overall4food4service4ambience3
    Great atmosphere for brunch! Was a little on the louder side if that's important to you. Food was great, fair variety for brunch including pizza, sweet/savory meals& apps. Drinks were made well. Kara our waitress was awesome, for how busy it was she still made sure to circle back and check on us multiple times!
  11. JH

    JessicaH

    1 review

    5.0

    1 review

    Dined on January 21, 2023

    overall5food5service5ambience5
    Fantastic service and food! We had so much fun eating dinner in the outdoor igloo! We will definitely be back!
  12. KB

    KellyB

    1 review

    5.0

    1 review

    Dined on January 21, 2023

    overall5food3service5ambience5
    Apps were sub par. Dinner was great but the nachos were just chips.
  13. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    3.0

    1 review

    Dined on January 20, 2023

    overall3food3service3ambience4
    Disappointing experience. Ordered 2 well done burgers, they came out red. My son ate his anyway not wanting to wait 15”. The booth for 4 people was so tight. (Last booth next to kitchen entry.) I should have asked to be moved to any of the many other empty tables, or a larger booth. Server never asked if we wanted our empty water glass refilled or another beer or soda.
  14. CF

    ChrissyF

    New England

    20 reviews

    vip
    5.0

    20 reviews

    Dined on January 18, 2023

    overall5food5service5ambience5
    Great service - actually amazing service ! Food was fresh & perfectly cooked !
  15. SV

    ShrewsburyVisitor

    New England

    15 reviews

    vip
    5.0

    15 reviews

    Dined on January 18, 2023

    overall5food4service5ambience5
    Great night out at the Mercantile. Food was good. Drinks were awesome. Our server, Zach, was top notch. All in all a great night out.
  16. MW

    MikeW

    New England

    14 reviews

    5.0

    14 reviews

    Dined on January 15, 2023

    overall5food5service5ambience5
    Incredible food, ambiance, and waitress was excellent!
  17. K

    Kayla

    1 review

    3.0

    1 review

    Dined on January 15, 2023

    overall3food2service3ambience5
    We went for drinks and dessert. The dessert menu was very limited and it was just okay-pumpkin cheesecake and brownie. Drinks were good but slow to get & every time dessert or our friends appetizers came we did not have silver wear yet!
  18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service5ambience5
    Service was fast, friendly, and accurate. Amazing food! Priced appropriately.
  19. JD

    JuliaD

    New England

    17 reviews

    4.0

    17 reviews

    Dined on January 14, 2023

    overall4food4service5ambience4
    Came here for dinner after shopping in Worcester. We did not realize that there were multiple events going on in the area but thankfully we always make a reservation. We were seated at the far end of the restaurant (had no idea it was such a big spot) & initial service was a little bit slow since it was very busy, but food was decent & came relatively quickly.
  20. OT

    OpenTable Diner

    New England

    4 reviews

    5.0

    4 reviews

    Dined on January 14, 2023

    overall5food5service5ambience5
    Food was great! I can't get enough of the crispy broccoli! Drinks were perfect. The waiter was attentive but not over bearing. Great experience overall.
  21. LC

    LarryC

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food4service5ambience5
    Well done with comfortable inviting atmosphere and really good food. With exceptional service.
  22. MG

    MonicaG

    New England

    2 reviews

    5.0

    2 reviews

    Dined on January 13, 2023

    overall5food5service5ambience5
    Food and drinks were excellent and service was impeccable despite it being slammed. I always know I’ll have a good experience here and it’s why I come back again and again!
  23. s

    stacyw

    New England

    9 reviews

    5.0

    9 reviews

    Dined on January 12, 2023

    overall5food5service4ambience4
    Great food wine and drinks menu! Food was outstanding! Service a bit slow but they were slammed at 6pm on Thursday and it was before a show.
  24. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on January 7, 2023

    overall4food4service5ambience4
    Brunch was very good. Love the French toast sticks. Good selection of brunch cocktails as well
  25. TG

    TravelerG

    1 review

    2.0

    1 review

    Dined on January 7, 2023

    overall2food1service2ambience4
    The place was very nice. The food was very bland. The wait time for the food was long and the server took forever to take our order and get our drinks and it didn’t look that packed. Honestly I would not go back due to the the blandness of the food. The mixed drinks however, were really good. Only reason I would possibly go back is for the drinks.
  26. JW

    JeanineW

    New England

    3 reviews

    5.0

    3 reviews

    Dined on January 6, 2023

    overall5food5service5ambience5
    Went for a birthday- got so full on drinks, apps, and dinner we had to turn down the free birthday dessert! We loved the Persephone, and the crisp broccoli!
  27. AR

    AliciaR

    1 review

    2.0

    1 review

    Dined on January 6, 2023

    overall2food1service4ambience4
    Food was cold when it arrived to the table. Very small portions and expensive. I got a glass of rose in a dirty glass that looked like it had lipstick or something on it. They took away our space heater in the igloo so it started getting cold. Would never go back.
  28. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 5, 2023

    overall5food4service5ambience5
    I took my colleagues and boss here who are all from out of town. The food, service and atmosphere was amazing and they all enjoyed it very much. We got sandwiches, salad, dessert and the dessert was to die for. The manager was sweet as pie and came over a few times to check on everything. Great experience, can’t wait to go back.
  29. S

    Shelby

    Seattle

    18 reviews

    vip
    4.0

    18 reviews

    Dined on January 1, 2023

    overall4food3service5ambience4
    Like most American restaurants--the menu is the same for appetizers. The Main entrees were actually interesting. The Thai Salmon was served on a bed of forbidden rice with shrimp stir fried. Sesame green beans finished the course. The presentation would have been better on a plate rather than the humongous bowl which really was awkward. The Chicken Banh Mi was authentic. The wings were crispy and with the right amount of kick. More celery would be great rather than bent matchsticks
  30. MK

    MichaelK

    1 review

    4.0

    1 review

    Dined on January 1, 2023

    overall4food4service5ambience5
    It was a nice evening, and our waitress was outstanding.
  31. KM

    KeelinM

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5
    Great service and great food! Our server was excellent and moved things along quickly
  32. y

    yolandam

    New England

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5
    Our hostess was professional and kind. Our waitress was attentive and great!!!
  33. AC

    AndreaC

    New England

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food4service3ambience3
    We had dinner after a show on a Friday night. The service was friendly but very slow. Menus were at a premium and the table of 6 was only given 3. Menus grabbed up as soon as we ordered like they were needed elsewhere. Menu is limited. Food was good but not anything special. Tons of staff walking around in a daze. Witnessed two waitresses fighting by the bar over who know what but a cocktail almost went flying. There were many empty seats so they weren’t slammed. Tables were so close together that the large man behind me slammed into me as he got up and unknowingly performed the heimlick maneuver on me. Luckily our group was just happy to be together.
  34. GP

    GinaP

    New England

    9 reviews

    vip
    2.0

    9 reviews

    Dined on December 31, 2022

    overall2food2service3ambience3
    Overpriced for the quality and quantity. Seating was not comfortable.
  35. EM

    EdMa

    New England

    11 reviews

    vip
    3.0

    11 reviews

    Dined on December 30, 2022

    overall3food3service3ambience3
    It was a so so place, nothing wrong, but nothing that blew my socks off. They were super busy so it took a while, when the dinner came it was avg. Drinks were good.
  36. AJ

    AngieJ

    New England

    10 reviews

    4.0

    10 reviews

    Dined on December 29, 2022

    overall4food4service5ambience4
    Great waitress, good food. Kinda stuck back in a corner and it was a little too dark, but overall good. Will request a bit better view next time. Drinks were well balanced. Cool place, very big…
  37. C

    Cher

    New England

    17 reviews

    4.0

    17 reviews

    Dined on December 29, 2022

    overall4food4service4ambience5
    Our second time here. First time with a large group. The staff are professional and friendly. I would recommend, a better system of clearing empty plates from table so it doesn’t get so crowded. The food was delicious. My only disappointment was the polenta was overcooked, otherwise everything was perfect.
  38. MU

    MiniUnderground

    New England

    1 review

    5.0

    1 review

    Dined on December 28, 2022

    overall5food5service5ambience5
    My second visit and first for my friend. Katie, our server, was fantastic. Highly recommend the Crispy Broccoli app. What’s My Sage Again cocktails were perfect and we both enjoyed our grilled shrimp and salmon entrees. We will be back!
  39. m

    megano

    1 review

    5.0

    1 review

    Dined on December 26, 2022

    overall5food5service5ambience5
    I LOVE IT HERE! TOTALLY RECCOMEND TO ALL OF MY FRIENDS AND FAMILY
  40. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 26, 2022

    overall5food5service5ambience5
    Server was very accommodating

FAQs

The Mercantile is rated 4.3 stars by 419 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 PM
Booked 92 times today
Experiences are available.
Google Map for The Mercantile

2 Mercantile Street, Worcester, MA 01608

Dining areas

Additional information

  • Neighborhood

    Worcester

  • Hours of operation

    Fri 11:30 am–1:00 am Brunch Sat, Sun 9:00 am–3:00 pm Dinner Mon–Wed 4:00 pm–12:00 am Thu 4:00 pm–1:00 am Sat 2:00 pm–1:00 am Sun 2:00 pm–12:00 am

  • Cuisines

    American

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Street Parking

  • Additional

    Late Night, Non-Smoking, Patio/Outdoor Dining, Weekend Brunch

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