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The Mercantile, Worcester, MA

The Mercantile

4.5
4.5
708 Reviews
$30 and under
American
Serving up New American Tavern Cuisine in our two-floor full-service restaurant and bar, equipped with two 50-seat bars, world-inspired snacks and entrees, brick pizza oven, private event space, and an open rooftop patio that offers views of downtown Worcester and City Square. Located next to the DCU Center and minutes from Polar Park, we’re a natural choice pre and post-game.

*Due to limited patio seating, we do not take reservations for our patio. Please note the patio request in your reservation, or ask upon arrival, and we will do our best to accommodate.

**The rooftop is open Wednesday-Friday 4 PM - close. Saturday & Sunday 12 PM - close.

***Public parking is available at The Mercantile Center Garage with direct access to the restaurant on Level 3A.

Make a reservation

2 people

11:00 PM


Booked 45 times today
Experiences are available.

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    American
  • Hours of operation
    Fri 11:30 am–1:00 am Brunch Sat, Sun 10:00 am–3:00 pm Dinner Mon–Wed 4:00 pm–12:00 am Thu 4:00 pm–1:00 am Sat 2:00 pm–1:00 am Sun 2:00 pm–12:00 am
  • Phone number
    (774) 389-5180
  • Dress code
    Casual Dress

Experiences

  • 2023-2024 Igloo Dining on the Mercantile Rooftop!

    $50.00 per person

    Prepaid

    Dec 8, 2023 - Mar 3, 2024
    *NOTE*- When booking, please keep your guest count at 1. Do not enter how many guests are attending. Your booking is for one Igloo which seats up to six people. Select the date & time you would like to join us - click Find Table - select the time from the available slots (it will say 1 special under the time) - For the Seating Option select "Outdoor," you can now book your reservation. FAQ: Reservations are required. All reservations are 2 hours max with a 6 person limit, no exceptions. A required $50 non-refundable rental fee will appear when you book your date & time. Each igloo is equipped with a heater however, we still encourage guests to dress warmly. The Mercantile reserves the right to cancel any reservation due to weather.
    2023-2024 Igloo Dining on the Mercantile Rooftop! Photo

What 708 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.5
4.5 based on recent ratings
  • 4.4Food
  • 4.5Service
  • 4.6Ambience
  • 4.3Value

NoiseModerate

Loved For

  • Central and Western MA

    Great for brunch

  • Central and Western MA

    Good for groups

  • Central and Western MA

    Hot spot

  • Central and Western MA

    Lively

  • Central and Western MA

    Most Booked

  • Central MA

    Good for groups

  • Central MA

    Hot spot

  • Central MA

    Lively

  • Central MA

    Most Booked

708 Reviews
  1. OpenTable Diner

    Greater Boston

    4 reviews

    5.0

    4 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Always a great experience at the Mercantile. Food was great and the service is always above and beyond.

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  2. ErinO

    Greater Boston

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The ambiance was very nice and comfortable. The food was amazing. Had the Teriyaki chicken bowl and it was a decent amount for the price and the flavors were all amazing.

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  3. AnaT

    Greater Boston

    3 reviews

    3.0

    3 reviews

    Dined 4 days ago

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 4
    I booked a needle, but the reservation didn't go through and we got a regular table. It was a special occasion and it was spoiled.

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  4. CharS

    Exclusive

    5 reviews

    vip
    3.0

    5 reviews

    Dined 5 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    Have been here a few times. This time I started getting emails telling me my reservation had been amended. It was moved up one hour. I called to say - what happened? They say don’t worry it’s fine but then got texts saying my table was ready 1 and 1/2 hours prior to reservation. And again for the real reservation one hour later. Odd. Service was adequate. Missed part of order.

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  5. OpenTable Diner

    Massachusetts

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5
    Service was good drinks were delicious! Very accommodating

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  6. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Awesome place! Everyone loved their food and the service was top notch.

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  7. MelissaD

    Greater Boston

    1 review

    2.0

    1 review

    Dined on February 18, 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 4
    Though our server was nice and the keychains for charity thing was cool, the food left little to be desired and from our table we watched many servers eating as they were coming out of the back of the house.

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  8. Mshep

    Greater Boston

    1 review

    3.0

    1 review

    Dined on February 18, 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 4
    Our waitress disappeared for awhile after we got our food. We never got our salad so we decided not to have it. Food was good!

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  9. AllisenM

    Greater Boston

    8 reviews

    vip
    5.0

    8 reviews

    Dined on February 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Brunch is delicious and the atmosphere is laid back and fun

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  10. AnneF

    Charleston

    1 review

    4.0

    1 review

    Dined on February 17, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    Limited menu options. Great service, food was good.

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  11. JasonA

    Greater Boston

    1 review

    5.0

    1 review

    Dined on February 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Awesome place for a good atmosphere, food, and kids menu. Right next to DCU center and parking. Want to go back again next weekend. A+

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  12. PaulC

    Massachusetts

    2 reviews

    5.0

    2 reviews

    Dined on February 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We rented the Igloo for Valentine's day, and even though we had highly anticipated it, we were still surprised by how great the environment was! Heated, Bluetooth speaker, decorations; perfect Valentine's day dinner.

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  13. FCMA

    Greater Boston

    3 reviews

    4.0

    3 reviews

    Dined on February 15, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Overall experience from making a reservation to eating to sitting and talking after dinner was very satisfying! Food was delicious, presentation was great, service was perfect! Would have loved to see more GF options on the menu so I could bring other family members back but oh well. On street parking was a little hit or miss but we ended up finding something. Will come back again!

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  14. johnv

    Massachusetts

    1 review

    5.0

    1 review

    Dined on February 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Our server was awesome! Food was delicious. Great experiance

    Is this helpful?

  15. RickG

    Dallas

    2 reviews

    3.0

    2 reviews

    Dined on February 15, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5
    For a place with such a great location and vibe the food was just not good. Everyone around was getting Pizza. If we go there again we might give the pizza a try. We got the beet salad, steak tips, Korean sandwich. Beet salad was just bad and we had to send it back, steak tips had no flavor and broccoli that came with it was burnt and dry. Korean sandwich was ok. Our server was amazing and the drinks were good. So the 3 star review.

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  16. MarthaP

    Atlantic City

    2 reviews

    3.0

    2 reviews

    Dined on February 14, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 5
    I ordered the steak tip dinner. Steak was seasoned and cooked well. However the broccoli was burnt had no seasonings and the white rice with cilantro was extremely bland!

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  17. TheValley

    Greater Boston

    20 reviews

    vip
    4.0

    20 reviews

    Dined on February 11, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4
    First time here and would definitely come back when in Worcester again.

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  18. MrSunshine11

    Greater Boston

    3 reviews

    5.0

    3 reviews

    Dined on February 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    This was our first time here. Pleasantly surprised. The brunch menu was very good. The meal proportions were very good. Our waitress was very pleasant and everyone we interacted with outside of the hostesses was very cordial. Wasn’t happy with the hostesses but the wait staff and food more than made up for it.

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  19. DeborahO

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on February 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Hostess, waitstaff, food and cocktails were exceptional! What a perfect evening to celebrate a birthday.

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  20. DavidP

    New York City

    5 reviews

    vip
    5.0

    5 reviews

    Dined on February 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Solid restaurant if you’re looking for good food and a great environment. Service is always on point as well.

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  21. Hampshire

    Greater Boston

    10 reviews

    vip
    4.0

    10 reviews

    Dined on February 7, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3
    The food at the Mercantile was exceptional and the drinks were tasty. Oddly, the specialty drink that I ordered was much smaller but more expensive than the Cosmopolitan that my friend ordered. Food was delivered in a timely fashion but drinks took 20 plus minutes to arrive.

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  22. OpenTable Diner

    Greater Boston

    4 reviews

    vip
    4.0

    4 reviews

    Dined on February 4, 2024

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 5
    I love the Mercantile, we come here all the time! Unfortunately, this last time we did not have the best server and had some issues because of it. But overall, we enjoy the Mercantile.

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  23. Nina

    Greater Boston

    1 review

    3.0

    1 review

    Dined on February 3, 2024

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 3
    -Pros: Our server was excellent! The food was good, prices for food and drinks weren’t crazy. -Cons: The igloo, was quiet and intimate, with a little Bluetooth speaker we could connect to. Wasn’t too cold, but I wouldn’t book again. There was moisture covering the inside of the igloo and drips of condensation occasionally dropped on all of us. The main reason for my 3 star review was because I was pretty irritated that when I reserved the igloo, I was told the $50 was to just reserve the igloo, and that once we kept our reservation it would go towards the bill. We got the bill, we did not see a credit in the bill. When I asked our server, she checked with someone, came back, apologized sincerely, and said the $50 was for the experience of the igloo and not to go towards the bill. Does it go to any of their employees? Unsure, but it would be nice to know so we know how to tip. If it’s strictly just for the rental of the igloo structure, that’s highway robbery for how many people rent those things. I would recommend the Mercantile to friends, but definitely not the igloo.

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  24. AlexanderB

    Massachusetts

    1 review

    5.0

    1 review

    Dined on January 31, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Fantastic from the moment we sat down until we left

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  25. taboho23

    New York City

    8 reviews

    vip
    5.0

    8 reviews

    Dined on January 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We were so excited to come back and recelebrate our first date a year later and so glad that we did! Our server was so sweet and the food was great! We love the Mercantile and it’s always worth the (now) hour drive to come out!

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  26. RobertC

    Greater Boston

    1 review

    5.0

    1 review

    Dined on January 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    The first time my wife and I have gone for dinner here, excellent food, excellent drinks, and great environment. The only negative that we took away from the experience was that we felt like we were being rushed out. Our entrees came out 5 minutes after our appetizer was delivered, right after our desert was delivered, we were asked if we were ready for the check. It may have been innocent, but it felt like we were being rushed. Aside from that, it was a great experience, and we will be coming back and recommending to our friends!

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  27. OpenTable Diner

    Massachusetts

    2 reviews

    5.0

    2 reviews

    Dined on January 26, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Excellent love mercantil, from hosts and waitress were excellent service and love the drinks and food, excellent ambiance.

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  28. Tasha

    Greater Boston

    3 reviews

    5.0

    3 reviews

    Dined on January 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Delicious food and drinks with a great atmosphere!

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  29. OpenTable Diner

    Greater Boston

    3 reviews

    4.0

    3 reviews

    Dined on January 21, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    The cocktails and food were good. Very loud on Sunday with football on

    Is this helpful?

  30. RobynF

    Greater Boston

    3 reviews

    5.0

    3 reviews

    Dined on January 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4
    The brunch menu is great. Lots of options to satisfy both sweet and savory. The drink menu is also extensive with the classic brunch drink options.

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  31. ShaquilleM

    New York City

    1 review

    5.0

    1 review

    Dined on January 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Igloo was great only thing was one of the heaters didn’t work lol. Other than that the food and service was great. S/O to my sever who helped made my igloo experience amazing. Thank you 🙏🏿 😊

    Is this helpful?

  32. MelissaC

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on January 20, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Everything was excellent. Bar was a little slow to make drinks. We will be back!

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  33. OpenTable Diner

    Greater Boston

    1 review

    5.0

    1 review

    Dined on January 20, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food and very attentive service. The brunch cocktail menu is great wonderful too.

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  34. abd1

    Greater Boston

    7 reviews

    4.0

    7 reviews

    Dined on January 19, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    got exactly what we expected. been there several times and never disappointed

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  35. KarenR

    New York City

    2 reviews

    4.0

    2 reviews

    Dined on January 19, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    Great evening celebrating a birthday. Our server was attentive and the food was really good

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  36. OpenTable Diner

    Greater Boston

    1 review

    4.0

    1 review

    Dined on January 19, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    I love this restaurant! It has a great in the city atmosphere. The food is delicious and our waitress was fantastic! It’s n e of my favorite places on Worcester.

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  37. Lala

    Greater Boston

    4 reviews

    5.0

    4 reviews

    Dined on January 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great attentive service by our server! We were impressed how all servers worked as a team to bring out food, clear table, etc…food was great..we were also happy that we could hear each other - in the past we found the music way too loud..we will be back!

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  38. bridgets

    Greater Boston

    1 review

    5.0

    1 review

    Dined on January 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food, excellent service, love the atmosphere. Can't wait to return!

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  39. OpenTable Diner

    Greater Boston

    1 review

    5.0

    1 review

    Dined on January 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Loved the igloo experience - great service and fun atmosphere.

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  40. OpenTable Diner

    Massachusetts

    1 review

    5.0

    1 review

    Dined on January 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We have been to the mercantile several times and it’s always great! The waitstaff is attentive but not over the top, and always friendly. The food is always good and the drinks are creative and delicious.

    Is this helpful?

FAQs

The Mercantile is rated 4.5 stars by 708 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

11:00 PM


Booked 45 times today
Experiences are available.
Google Map for The Mercantile

2 Mercantile Street, Worcester, MA 01608

Dining areas

Additional information

  • Neighborhood
    Worcester
  • Hours of operation
    Fri 11:30 am–1:00 am Brunch Sat, Sun 10:00 am–3:00 pm Dinner Mon–Wed 4:00 pm–12:00 am Thu 4:00 pm–1:00 am Sat 2:00 pm–1:00 am Sun 2:00 pm–12:00 am
  • Price
    $30 and under
  • Cuisines
    American
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Street Parking
  • Additional
    Late Night, Non-Smoking, Patio/Outdoor Dining, Weekend Brunch
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