THE LOT Fashion Island

We love the theater and greatly enjoyed it when it was in full swing.

With the limited staff, service has suffered greatly. We have been to the movies three times and all three times, they have screwed up our dinner order (or failed to deliver it entirely).

On our last visit, dinner was rushed (because they had some sort of party going on). this was okay as we understand the limits they are operating under, so we ordered drinks and desert in the theater. Drinkers never arrived and the ice cream desert arrived 75 minutes into the 90 minute movie. And only after I had asked two different servers and had to leave my seat (twice more), ultimately getting a manager involved.

Needless to say, we won't be doing that again.

Overall, we still like the place and we have been enjoying the outdoor moving (Caddyshack, last weekend) they have been showing. I (we) are also very hopeful they get the service thing figured out AND we hoe that our BS closures (thanks Gavin) doesn't end up killing them entirely.

While it wasn't my first choice, it exceeded expectations!

Beautiful casual dining

My husband and I came here for our 5th wedding anniversary. They sat us near an alleyway outside, practically in an area that wasn’t even nice and very far away from everyone else.

It took a long time for the server to come take our order. By the time she came, we decided not to order food because everything was taking too long. We ordered two rieslings and that was $30 for both of them. When the drinks finally came 20 minutes later, they tasted horrible...nothing like a Riesling but rather a bitter watered down version of a Chardonnay. I don’t get why this place had great reviews! When I booked the reservation I specifically said to note it was the actual date of our anniversary. The girl who booked it over the phone said she wrote that down, yet no one said anything or acknowledged it.

It was such a horrible non-romantic date night for our anniversary. We could have gone to Olive Garden and had a much better time than here. I’m truly disappointed.

Such great food and drinks. Can’t go wrong with any of the flatbreads and the macaroni is great!!! Fun place to go and get some great food and relax!

Great Location and open indoor-outdoor atmosphere and friendly staff.

Good food with good portions.

Great open air patio

Getting the server to pay attention is always a problem. Finally, the hostess ended up taking the order and service.

Nice location for outside dining. Breezy and shaded.

They just reopened and still need to get the kinks out. We waited for 26 minutes before a server came over to greet us or rake a drink order. The manager gave us a round of drinks to make up for the lack of service, which was nice.

The General manager, Andreas was kind, courteous and professional.
Our waiter was great!

Love their food and drinks. Great bar and theater. The staff is very nice!! We come here all the time. Great sushi !!

Always a good time! Great service, staff, food and drinks! The theater is top notch too!

Terrible food. Service ect

Our waiter (whose name I unfortunately cannot remember)
Was exceptional!!
Sushi tempura roll was good, hamburger was very good. Fish sandwich - terrible

Second time here. Love the restaurant/bar/movie set up. Food was very good. Only disappointment was service. Got seated by a friendly person but then nobody came to take any orders. We finally had to ask a guy walking by. It’s a premium movie experience so service should be great. Will still come again though.

We had the buffet on Christmas Day. It was mediocre at best. The food was lukewarm. The trays weren’t refilled often enough so people were left waiting. I’ve enjoyed eating here in the past, but I’ll never do a buffet here again. Cooked to order only.

Great spot to celebrating a special occasion or hosting a business meeting. From menus to décor, The Lot's staff are happy to serve you. We have been here many times. Great food, drinks and service! Special thanks to the Management for always making us feel at home. Bartenders Jessica and Brittney are super friendly and great mixologist! My favorite appetizer is the flat bread. They are the best I've ever had! They have my favorite drink "Jameson." All of their food is delicious! The restaurant and bar have a great vibe and atmosphere. The theater is new and very cozy! Me and Wifey are looking forward to visiting again real soon.

The Thanksgiving Day buffet was pretty small, really no gluten free options and the food was barely warm. The Lot in my opinion is a good place to stop in have a drink and a snack before a movie or so much for Thanksgiving.

Great for a casual bit of food and drinks before a movie.

I was extremely underwhelmed by the food and the service and the restaurant did not have enough glassware to serve drinks

A bit on the pricey side but fun! The staff is super nice, great drinks!

Overall the restaurant and theater were great, but the price far outweighed what you're getting. The Taco Tuesday buffet was good, but not $25 per plate good. The movie tickets were overpriced at $22.50 a person, but perhaps that's the going rate in Newport Beach, a little rich for my blood however.

The brunch buffet is well done There are not a lot of stations, but what there is is excellent with a nice selection of entrees. I was pleasantly surprised to find Yorkshire pudding, which you hardly find anywhere. The bottomless mimosas a an extra nice touch,. Also there are not a lot of sweets, which is good. The service is very good. The used plates are quickly picked up when you are done with one. We went there because we had a 2 for 1 coupon, but I was so impressed that i would go back even if i had pay full price. $35.00 for an excellent buffet brunch with bottomless mimosas or Bloody Marys is bargain these days.

Service here is non-existent. Took forever to get acknowledged, we sat ourselves eventually. Took forever to take our order, had to go to the bar myself to receive our drinks, and appetizer came out with entrees all extremely late. Had to eat fast in order to make the movie. The food was excellent though, so it’s a shame about the service. 2 adults and 1 child equaled $100 so it’s definitely on the pricey side which I wouldn’t mind if we had been able to actually enjoy the food. Won’t be back for dinner.

Taco Tuesday with great variety of items to choose from. The best guacamole with crispy tortilla chips, freshly made tortillas with yummy chicken, fish, carnitas or beef to fill your tacos. Wonderful churros and tres leche cake for dessert. Couldn’t be better.

Early dinner before a movie. Perfect

Food is great. Service (Brittany) was also great- 5 stars for her. Lots of menu options to choose from. Excellent quality.

Farewell to my Aunt who is moving away.

The service was poor. The waitress got our checks mixed up, I had to hnt down a table busser to get a second drink. We ordered guacamole w. chips. chips were stale and guac was bland. We both ordered almond crusted salmon. It was very dry and you had to use a knife to cut it! Awful food, over priced. Will never eat there again.

Great atmosphere and service. A little pricey but worth it.

Love THE LOT for movies,,,,, not lunch,,,,,

SLOW SLOW service,,,only 4 people in restaurant ,, 30 min. for salad to come,,

Chicken Asian cabbage salad SOOOO dry , sent back,, another 30 min. wait for Strawberry Salad,

had to go look for waitress / hostess.

Super slow service even when there are only 2-3 tables of diners totaling less than 10 people.

I also love that they help with a fund raiser for CASA! thanks

There was perhaps one other table aside from the 2 of us for lunch on Friday 2109AUG02. I mentioned to the server that service was awfully slow last week and I had posted a review on Yelp, and the restaurant Manager replied to said review. The server’s reason for slow service was perhaps the theater patrons had a lot of food ordered when we had lunch last week. The whole point of the review, which was prefaced with hothead server was inadequate staffing by management! 😂

She the server brought the manager to our table and he said the usual corporate won’t give him enough resources, etc. While that may be the case, an industrious manager would find innoViative ways to address such a challenge. That’s what I would do. And I certainly wouldn’t say to the the customer that it’s not my fault, if I were a server. 😂

In any case while we had their attention, service was still too slow for a business lunch. Fortunately there were barely a table or two of other diners at the time and it was a slow Friday afternoon when we had time. We sat down at 11:45p or so and did not get out of there until after 1:45p.

Separate from the slow service at the Lot or elsewhere, it seems like servers are not even shown the basics of serving. Such as “BMW” for the order of “Bread, Meal & Water” from left to right. Or never to reach across the table and therefore across the diner’s face to serve or retrieve anything.

I would not be surprised to see the place fold, given their slow service and not much differentiation with their food from other choices in Fashion Island.

Servers in restaurant and theaters always awesome!

Food was ok but service was very slow and in attentive. Priority was given to theatre orders it appeared. They didn’t even acknowledge the special occasion we had written in with our reservation. Thx

Ambiance was great. Service was good. Ordered the salmon with sauce on the side. Salmon came with the sauce. Server saw my disappointment, requested a new one to be made, gave me a small side salad and took my dish off the bill. They wanted to get it right. I'll be back!

The food quality seems to have degraded from the opening. A table of 6 hungry diners arrived for apps and drinks. We shared BBQ Chicken Nachos, BBQ Chicken Pizza, Calamari, truffle fries and Sushi. The nachos were $17 for a platter of chips with a smattering of diced BBQ chicken drizzled with two sauces of sour cream and not sure what the other pinkish one was. The $17 flat bread was mostly cheese garnished with diced BBQ Chicken.

Experience did not leave us with a desire to come back unless we were in watch a movie.