The Keg Steakhouse + Bar - Banff Caribou

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1. JP

   JeffP

   Calgary

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food2service5ambience3

   Restaurant very clean and tidy, nice atmosphere. Waitress excellent. Un fortunately steaks, prime rib 14oz and tenderloin 7oz were not tasty at all, green beans were unedited. Twice baked potato too sloppy, as if it had been made with instant potato. Not much value for money for main entree

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2. G

   Great

   Denver

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   The food and service was superb. Great way to celebrate a great 3 day ski trip to Banff and the Big 3.

   Report
3. c

   chanfamily

   Calgary

   13 reviews

   5.0

   13 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Good service and yummy food 🥘! 👍👍

   Report
4. MG

   MassimoG

   1 review

   4.0

   1 review

   Dined on January 30, 2023

   overall4food4service4ambience4

   Very good food like always god wine to.Nice steak and good service.Thank you.

   Report
5. LS

   LynnS

   1 review

   5.0

   1 review

   Dined on January 29, 2023

   overall5food5service5ambience5

   My husband and I went for dinner last night with our two daughters aged 6 + 4. Our server was Maddy, we had an incredible experience. We go to the Keg usually once or twice a year and almost always have a great experience. Maddy brought our plates of veggies and crackers for our daughters right away knowing they were so hungry as we waited for our drinks. This small touch went such a long way to keep our girls happy. We had steak and lobster, cooked to perfection. I couldn’t say more good things about our experience. If you are looking for a great tasting and great quality meal and have kids, this is by far the best option. 10/10 recommend!

   Report
6. HM

   HaleyM

   Calgary

   1 review

   5.0

   1 review

   Dined on January 15, 2023

   overall5food5service5ambience5

   Our server Sophie was an absolute delight! She was so funny and kind and always on top of checking in with us :) everything came out super fast and tasted so amazing! Looking forward to our next stay

   Report
7. DA

   DanA

   Palm Springs

   1 review

   4.0

   1 review

   Dined on January 14, 2023

   overall4food5service4ambience4

   After having some issue with being seated, the evening went well and the food was as expected for a Keg Restaurant

   Report
8. Q

   Queenbee88

   Calgary

   5 reviews

   5.0

   5 reviews

   Dined on January 14, 2023

   overall5food5service5ambience3

   We received the most exemplary service! My husband and I invariably do when we dine at this Keg, we are often recognized in warm and friendly fashion by the longer-serving staff there, but in addition to the customary excellent food and service the manager appeared to apologize for a delay in our dinner being served. Neither she, nor our excellent server, Teresa, felt the ribs were done to standard ( overdone) and had them redone with the most gracious apologies for the delay ( which was not excessive) and a generous discount. As impressed as my husband and I have always been by this particular Keg, we are know completely astounded by the caliber of care, service and quality and will be telling all of our friends and family. Thank you!!!

   Report
9. LH

   LoriH

   1 review

   5.0

   1 review

   Dined on January 8, 2023

   overall5food5service5ambience5

   As always, consistently delicious, excellent service and ambience. I am a Banff Local and love this restaurant. Thanks for always doing such an excellent job!

   Report
10. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience5

    Birthday It was great

    Report
11. DZ

    DonnaZ

    Calgary

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience4

    The Keg never ever disappoints!! Phenomenal meal every single time!

    Report
12. OT

    OpenTable Diner

    New York Area

    5 reviews

    3.0

    5 reviews

    Dined on January 1, 2023

    overall3food1service2ambience5

    We’re regulars each time we’re in Banff. Usually very good. This time, Unacceptable food quality; food that stayed in the heating bin forever and it showed. Staff rushed to get it to us after a while. Disappointing.

    Report
13. KY

    KristyYYC

    Manitoba

    10 reviews

    5.0

    10 reviews

    Dined on January 1, 2023

    overall5food5service5ambience5

    We had a wonderful experience at the Banff Caribou Lodge location of The Keg! The best part of our experience was our server- I forget her name, but she is from Lithuania. She was attentive, friendly, and so warm and kind! I recently had a dental procedure and therefore was limited to only soft foods. She was so kind and accommodating in helping me create a meal that would work for me (and it was delicious!!). Every experience at The Keg is a positive one, but our server made this experience exceptional! Thank you!

    Report
14. J

    Jean

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food3service2ambience3

    Service needs improvement. In the city you can almost guarantee t star service in each Keg dining; our service for our Dec 30 meal at 6 pm was sub par. Lots of waitress mingling at the front reception while customer waits for food. 3 reception people is really unnecessary especially when they can use extra servers. For the price that a family pays to dine here excellent service must accompany their expensive menu.

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15. T

    Terram

    Calgary

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food5service5ambience5

    Our dinner was great! Food tasted delicious and service was good!

    Report
16. PC

    PaulC

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food5service5ambience5

    Our host and server were very friendly. Appetizers and the mains were served timely and were done to perfection. A great night out. Thanks.

    Report
17. S

    Sarita

    Calgary

    1 review

    5.0

    1 review

    Dined on December 27, 2022

    overall5food5service5ambience5

    Wonderful dinner at the Caribou Keg. Phenomenal service from Cassandra! Excellent value for money for great quality food in a lovely warm atmosphere.

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18. M

    Mags65

    Calgary

    6 reviews

    5.0

    6 reviews

    Dined on December 27, 2022

    overall5food5service5ambience5

    Our server Maddy was very attentive and checked in to see how things were without overdoing it. We were celebrating having our small family together for Christmas.

    Report
19. HC

    HughC

    Edmonton

    3 reviews

    5.0

    3 reviews

    Dined on December 26, 2022

    overall5food5service5ambience5

    Food was excellent, the server was very friendly and helpful with menu selection!

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20. JW

    JWAM

    1 review

    5.0

    1 review

    Dined on December 26, 2022

    overall5food5service5ambience5

    I requested a table in a corner or quiet area due to some anxiety issues. We were seated in a booth that was up a few steps with no one sitting around us. It was very private and perfect!!! Thank you!!! My sons steak was a little over done from the medium rare he ordered. They replaced his meal without question to his satisfaction.

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21. MF

    MarianaF

    Calgary

    7 reviews

    4.0

    7 reviews

    Dined on December 26, 2022

    overall4food5service4ambience4

    We went there for our Christmas dinner, the food was amazing as always. The place looks great, with a big fire in the center of the restaurant, and the ambience was very Christmasy. Our waitress was a little out of the place making awkward comments but we wanted to think she was tired maybe. A really good experience after all. I recommend the place.

    Report
22. TF

    TheFoodDude

    Calgary

    2 reviews

    5.0

    2 reviews

    Dined on December 26, 2022

    overall5food5service5ambience5

    We go to this Keg Steakhouse EVERY time we go to Banff for Christmas (which is almost every year). The food, service, and ambiance are always on point. Prices are reasonable. If I had one word to describe THIS location, it is #consistent

    Report
23. KW

    KarenW

    Toronto

    1 review

    5.0

    1 review

    Dined on December 22, 2022

    overall5food5service5ambience5

    One of the best kegs I’ve ever been to. The steaks were excellent and cooked to perfection. Our server was very knowledgeable and friendly. Can’t wait to go back

    Report
24. D

    mikeD

    1 review

    5.0

    1 review

    Dined on December 17, 2022

    overall5food5service5ambience5

    The staff very pleasant and friendly. The food was delicious and the atmosphere was great .

    Report
25. NB

    NBSharpe

    1 review

    1.0

    1 review

    Dined on December 17, 2022

    overall1food4service2ambience3

    I just finished dining at the Keg-Banff Caribou location. I made a reservation online for 4:15pm hoping to dine during the cocktail hour from 4:00-6:00pm. No option was given online for a table in the lounge vs dining room nor were we given that offer in person when we arrived. The website also said that cocktail hour was from 4:00-6:00pm daily and made no other specifications. After eating our bill was $12 more than expected and we were told that cocktail hour is only available in the lounge something not said on the restaurant site or disclosed by the hostess or waitress. I paid for the bill with VISA and asked to speak with the manger. The manger was dismissive, but agreed to to make an exceptions. I expected a refund but was told it was not possible to refund onto a credit card, then offered a gift card. The manager did not take the time to check the price difference. She just said it’s like $10 and gave me a gift card for exactly $10 when he price of the keg burger with fries regularly is $23 and is $17 during cocktail hour which is a difference of $6 per burger and since 2 were ordered at dinner that is $12 plus 5%GST means it should have been $12.60. I was very disappointed, in this era where customers might check the website beforehand for the menu and prices to minimize contact in restaurant this information needs to be specified explicitly, customers should have to go searching for this. Furthermore, the attitude of the manage was one that implies that Keg employees don’t value integrity or work ethic as I am sure refunds can be done on credit cards, but it would have probably required more work. Also, to be told that it’s only like $10 is incredible insensitive as that manager does not know what the financial status of her customers are $10 vs $12.60 may mean something significant for one person and not another. I hope this situation will be rectified appropriately, but this was terrible customer service for someone taking the time and money to spend at y

    Report
26. TM

    TiinaM

    Calgary

    3 reviews

    5.0

    3 reviews

    Dined on December 17, 2022

    overall5food5service5ambience5

    Great tasting food, service and ambiance of the hotel and restaurant!

    Report
27. C

    Calgarymom

    Calgary

    31 reviews

    vip
    5.0

    31 reviews

    Dined on December 13, 2022

    overall5food5service5ambience5

    Honestly a great dining experience! Such a great deal for a really excellent Caesar salad, 7 ounce fillet with garlic mashed, veggies, roasted mushrooms. Alway a top notch meal!

    Report
28. R

    Rebeccak

    1 review

    3.0

    1 review

    Dined on December 10, 2022

    overall3food3service3ambience4

    Was disappointed in the prime rib, it tasted like something you would bet at Swiss chalet for 24.99. I am pretty sure it had been mikes!

    Report
29. PC

    PatrickC

    Toronto

    1 review

    5.0

    1 review

    Dined on December 10, 2022

    overall5food5service5ambience5

    Great meal and very professional service. Decor was very relaxing.

    Report
30. SC

    SueC

    Vancouver

    1 review

    5.0

    1 review

    Dined on November 27, 2022

    overall5food5service5ambience5

    Nice atmosphere. Wasn’t too busy as it’s not in the main shopping area of Banff Avenue. Had a great waiter - Jamie.

    Report
31. K

    Kate

    1 review

    4.0

    1 review

    Dined on November 20, 2022

    overall4food4service2ambience5

    Food was great. Service was not the best. Me and my partner were celebrating our anniversary and it was just not greatest.

    Report
32. JP

    JoanP

    Phoenix

    1 review

    5.0

    1 review

    Dined on November 20, 2022

    overall5food5service5ambience5

    Everything was excellent. Food was piping hot and so good.

    Report
33. SH

    SeanH

    1 review

    5.0

    1 review

    Dined on November 20, 2022

    overall5food5service5ambience5

    Absolutely amazing service and good. Would highly recommend

    Report
34. ML

    MyLunch

    Calgary

    2 reviews

    5.0

    2 reviews

    Dined on November 19, 2022

    overall5food5service5ambience5

    Steak was perfectly cooked and desert was complimentary since it was our anniversary.

    Report
35. KR

    KRTZ

    Calgary

    2 reviews

    3.0

    2 reviews

    Dined on November 19, 2022

    overall3food3service2ambience4

    We have eaten at this Keg many times, the food and the service has gone down hill. Our server was so chatty that she forgot orders, made mistakes, and was very slow since she was at her other tables yapping. The appetizers were not the best, and they’re staples that have been on the menu for years. Prime rib and steak were ok, again, not as good as we have had in the past.

    Report
36. K

    Kevcam

    1 review

    3.0

    1 review

    Dined on November 14, 2022

    overall3food2service2ambience3

    The waiter was fine. Didn’t go above and beyond with anything but got the job done. My husbands meal was horrible. He got the ribs and they were very tough and flavorless. I got the lobster which was fine but the vegetables were undercooked and hard to eat. We go to the keg all the time where we are from and one thing we love is having consistency and an excellent meal. For some reason this site didn’t provide that.

    Report
37. TR

    TracyR

    Oxford

    2 reviews

    5.0

    2 reviews

    Dined on November 13, 2022

    overall5food5service5ambience5

    Loved it! Great service and welcome from Sophie who took the time to chat to each of her guests when they arrived. Amazing baked shrimp, thoroughly recommend, perfectly cooked steak and chicken with béarnaise sauce and herb butter provided at no extra charge. The November discounted wine offer was also appreciated, an great bottle of BC red thoroughly enjoyed.

    Report
38. MS

    MargieS

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food5service5ambience5

    Our server told us that this location was less busy than the downtown Banff Keg.

    Report
39. AS

    AngelaS

    1 review

    2.0

    1 review

    Dined on November 12, 2022

    overall2food5service1ambience5

    The food and atmosphere of the Keg was fantastic however the service was poor and extremely disappointing. My fiancé and I went out for our anniversary dinner and the waitress completely ignored her. The waitress would not even acknowledge her, she would ask me how dinner was going. If I wanted a refill on my wine, if I wanted dessert etc and completely ignore my fiancé. Not once was she asked how her dinner was or if she wanted a refill nothing. If my fiancé said thank you it was met with a eye roll and rude “you’re welcome”. Since it was our anniversary dinner and a special occasion we did not want to make a fuss while there and just try to make the best out of it. However by the end of the meal my fiancé was completely disheartened by experience. Just because we are part of the 2SLGBTQ+ community does not mean we should discriminated against and treated unfairly. The staff should be trained on how to treat and talk to members of the 2SLGBTQ+ community. We definitely will not be going to back to that location and will take great consideration if we will go to another keg location in the future.

    The Keg Steakhouse + Bar - Banff CaribouResponded on November 17, 2022Hi Angela, thank you for taking the time to reach out to us. We appreciate your feedback and would like to assure you that these are not values that The Keg holds, and would certainly like the opportunity to follow up with you. A member of our team has reached out via telephone. We sincerely hope we have the chance to connect.

    Report
40. JD

    JenD

    1 review

    4.0

    1 review

    Dined on November 12, 2022

    overall4food5service3ambience4

    We are almost always happy with the food at the Keg, we’ve never had bad service but some of the locations in Calgary, the service is exceptional!

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