The Ivy Castle View

Commentaires sur le restaurant The Ivy Castle View de personnes qui y ont mangé. Selon des cotes récentes.

1. A

   Alex

   Surrey5 commentaires

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 4
   4. Ambiance 4

   The food and menu here were great and my family really enjoyed our meal, all choosing very different things. The service was good, but it took a while for us to get someone over to take our dessert orders, and eventually to give us the bill/take payment. Unfortunately our coats came out of the cloakroom smelling like BO. Otherwise, really positive experience and would revisit for the food.
   

   The Ivy Castle ViewA répondu le 22 avril 2025

   Your kind review and honest feedback inspire us to improve. Thank you, and we hope to impress you even more next time.
   

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2. C

   Christabel

   Londres1 commentaire

   3.0

   Y est allé le 14 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 5

   The environment was lovely and the waiters pleasant. I was disappointed that having arranged this tea as a birthday treat for my friend (and mentioned this when I booked online) , no recognition of the birthday celebration was made by the restaurant.
   

   The Ivy Castle ViewA répondu le 22 avril 2025

   Thank you for your feedback. We're sorry to hear the birthday wasn't acknowledged as expected. We appreciate you bringing this to our attention and hope to have the chance to impress you on your next visit.
   

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3. A

   Anna

   Surrey1 commentaire

   5.0

   Y est allé le 14 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 4
   4. Ambiance 4

   Lobster pasta is brilliant though not cheap. Staff service was great
   

   The Ivy Castle ViewA répondu le 22 avril 2025

   We appreciate your positive review and look forward to serving you again in the future
   

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4. A

   Abi

   Londres4 commentaires

   5.0

   Y est allé le 12 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Offered an outdoor table with heater and blankets. Fabulous view. Service was excellent as was the food and pace of the evening
   

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   The Ivy Castle ViewA répondu le 13 avril 2025

   Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day
   

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5. CM

   ColinM

   Surrey2 commentaires

   5.0

   Y est allé le 10 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We had a lovely meal as always and the service is great
   

   The Ivy Castle ViewA répondu le 13 avril 2025

   Thank you for your kind words! We're so glad we could meet your expectations
   

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6. D

   David

   Asheville / Ouest de la Caroline du Nord2 commentaires

   4.0

   Y est allé le 5 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 3
   4. Ambiance 5

   The food was good and live that they have local beers from the hogs back brewery. Our waiter was less than pleasant but not rude - just in a hurry as it was busy. Maybe would go back but it won’t be top of mind.
   

   The Ivy Castle ViewA répondu le 13 avril 2025

   We appreciate your feedback and will use it to refine our services. Our goal is always to provide the best experience possible.
   

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7. A

   Anthony VIP

   Surrey2 commentaires

   5.0

   Y est allé le 1 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The Ivy Castle View, Guildford, was superb! Gorgeous views and delicious food, but Spencer and Yasmin made the night. Their service was outstanding – friendly, attentive, and genuinely lovely. Five stars!
   

   The Ivy Castle ViewA répondu le 13 avril 2025

   Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day
   

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8. J

   Jane

   Hampshire4 commentaires

   4.0

   Y est allé le 30 mars 2025

   1. Cote globale 4
   2. Nourriture 5
   3. Service 4
   4. Ambiance 5

   On the day everything was fabulous. Four days beforehand I received a phone message telling me I only had one hour for my Mother’s Day brunch for three. This was in contradiction to all info and confirmation. I was disappointed not to be able to get through to the restaurant in three separate occasions, resulting in my emailing and calling head office. I spoke to a: super chap who said he’d get them to phone me. I eventually got another phone message responding to my email and was told(in rather a superior manner) that they would “honour” my e mail request for a minimum of 90 minutes. As if they were doing me a favour. Although on the day everything was super I remain disappointed and rather angry that I was caused upset and concern by the first message, also that despite my confirmation email saying parties of three have up to 2hrs, and at the haughty manner in which I was eventually told that I was allowed 90 minutes after all. Not once have I received an apology. I had booked a few weeks in advance and am a regular user of Ivy restaurants for special occasions so was a little put off by this experience.
   

   The Ivy Castle ViewA répondu le 13 avril 2025

   Thank you for your honest feedback. We acknowledge your concerns and will take them into account as we continue to improve
   

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9. J

   Jacky

   Surrey2 commentaires

   5.0

   Y est allé le 29 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Everything was right that evening, the food, the portions, the atmosphere, an efficient and friendly service and a great general mood for a Saturday night. This would appeal to the birthday girl (18) as well as her parents. The apple tart was out of this world, a great finish.
   

   The Ivy Castle ViewA répondu le 13 avril 2025

   Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day
   

   Ce commentaire est-il utile?

10. R

    Rebecca

    Londres5 commentaires

    5.0

    Y est allé le 22 mars 2025

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 3

    Food and service was outstanding just way too loud. Could hardly hear!
    

    The Ivy Castle ViewA répondu le 13 avril 2025

    Your kind review and honest feedback inspire us to improve. Thank you, and we hope to impress you even more next time.
    

    Ce commentaire est-il utile?