The Italian Osteria & Cheese Bar

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1. TD

   TerryD

   Las Vegas

   19 reviews

   vip
   5.0

   19 reviews

   Dined 1 day ago

   overall5food5service5ambience5

   Fabulous atmosphere and food

   Report
2. OT

   OpenTable Diner

   Vancouver

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   This was my first experience here. I enjoyed the menu . A nice setting.

   Report
3. DH

   DebH

   Vancouver

   18 reviews

   vip
   5.0

   18 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   Have been wanting to try for ages. Not disappointed. The service was excellent. Food delicious. Will be back again for sure.

   The Italian Osteria & Cheese BarResponded 1 day agoThank you so much for your review and compliments! We can't wait to serve you at The Italian again soon!

   Report
4. J

   Jennies

   Vancouver

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   overall4food4service4ambience5

   Love the atmosphere and good food for reasonable price

   The Italian Osteria & Cheese BarResponded 1 day agoThank you so much for your review and compliments! We can't wait to serve you at The Italian again soon!

   Report
5. CC

   ChantelleC

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food3service2ambience4

   This is one of our go to places and if we didn’t know what it is normally we would not return. The restaurant was empty but it took over an hour and 15 minutes for our meal (apples took 45 min). Some was hot some cold. The waitress was kind enough to stand and wait for me to take the orange peel out of my water glass rather than bring a clean one. Staff seemed more focused on setting up for a large table than us. The birthday cookie for my daughter was a nice treat, however it was half cooked. Honestly…hoping this is COVID challenges but we have been coming for years and this was a disappointment.

   The Italian Osteria & Cheese BarResponded 1 day agoWe are so sorry to hear of your disappointment with your evening. We would love to be able to follow up personally, please email us with the comments from your post to theitalian@jrg.ca Thank you in advance, and we look forward to hearing from you.

   Report
6. OT

   OpenTable Diner

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   First time having dinner here with family! Will definitely come again!

   The Italian Osteria & Cheese BarResponded 1 day agoThank you so much for your review and compliments! We can't wait to serve you at The Italian again soon!

   Report
7. K

   Katdanatt

   Vancouver

   8 reviews

   vip
   4.0

   8 reviews

   Dined on June 22, 2022

   overall4food3service5ambience5

   Like any restaurant, the Italian has changed over the past year or so. Portions are not as plentiful, and sauces are very minimal on the pasta. I have Vongole and before you would receive at least 8-10 clams in shells and many clams unshelled throughout. My meal only had 4 clams in shells and I could only count maybe 5 unshelled in my pasta dish. Sauce is extremely mimimal and was the same on my husband's spaghetti and meatballs dish. We actually left a bit hungry as the portions are way smaller. Will we be back? - I am probably thinking no at this point.

   Report
8. LL

   LesL

   Vancouver

   31 reviews

   vip
   5.0

   31 reviews

   Dined on June 22, 2022

   overall5food4service5ambience4

   As always, we had a great post movie evening, and pizza was excellent! The table service provided by Mackenzie was superb!!

   The Italian Osteria & Cheese BarResponded 1 day agoThank you so much for your review and compliments! We can't wait to serve you at The Italian again soon!

   Report
9. OT

   OpenTable Diner

   Vancouver

   3 reviews

   2.0

   3 reviews

   Dined on June 20, 2022

   overall2food2service2ambience3

   It was busy at The Italian Osteria & Cheese Bar probably because it was Father’s Day. We had a reservation but we had to wait for about 15 minutes past our reservation time to be seated. I think our server was very new to her job as a server. She was trying very hard and part of the problem was not her fault. Even though we had an early dinner reservation time the restaurant had run out of some food and drink items. One of them being, garlic bread. You would have thought that they would have more than enough. The server had to go back and forth from the kitchen to confirm if they had certain items. She was very apologetic. She unfortunately served us a frozen can of beer and it leaked all over the table and start to puddle on the floor before we noticed and were able to get some Maputo soak it up. She took it away and brought us another one. At the end of the meal she took both our drinks off the bill without being asked. It was a nice surprise. The reason I think she was very new is that she also announced everything that she was doing. Whether it was bringing specific cutlery for our meal or taking away a plate she tended to tell us what she was doing. :) We found her to be quite cute and we gave her a decent tip to hopefully encourage her to keep working on improving her serving skills. I have a feeling that the restaurant doesn’t provide very much quality training. Serving people is a difficult job and it shouldn’t be complicated by not having item on the menu. Now, a bit about the food. My father’s dish, Alfredo with chicken, was lacking in flavour and overly salty. My dish, which I have enjoyed at this restaurant in the past was not nearly as good as before. It had enough flavour but it was also quite salty. We each ordered a dish of gelato for desert. We both received a very tiny scoop. Perhaps they were concerned that they were going to run out of gelato as well. We most likely will not be back to this restaurant.

   Report
10. KC

    KarlaC

    Vancouver

    11 reviews

    4.0

    11 reviews

    Dined on June 20, 2022

    overall4food3service4ambience5

    We would definitely give it another try because we went on Fathers Day and it wasn't the best experience. Our pizza arrived semi cold/warm for my son and I, but my husbands pasta dish was hot. So that means that the kitchen must have been waiting for the pasta dish before sending out the pizza and the pizza was too cold. So timing between the pizza oven staff and regular staff needs to be better. Our server was very kind and great. The ambiance- love it. The appetizers were hot and really great! Overall, we would try again on not such a busy night.

    Report
11. OT

    OpenTable Diner

    Vancouver

    1 review

    4.0

    1 review

    Dined on June 20, 2022

    overall4food4service4ambience5

    Last night at the Osteria was fun; our server Miranda was really excellent in every way. The young folks at the host station needed just a little more coaching in customer communication. Thank you for alcohol free drink options! The pasta sauces were delicious and so were several items on the antipasto platter but the bread sticks tasted stale and the platter was overpriced. Looking forward to trying a pizza next time.

    The Italian Osteria & Cheese BarResponded 1 day agoThank you so much for your review! Thank you also, for the feedback about where we can improve our service and communication skills. Definitely something that we can address right away. We can't wait to serve you at The Italian again soon!

    Report
12. OT

    OpenTable Diner

    London

    4 reviews

    vip
    5.0

    4 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    We had a lovely family meal here! Courtney our server was amazing, so attentive and made our afternoon enjoyable. The menu has something for everyone with portions on the larger size which is always a bonus! Can’t wait to dine again :)

    Report
13. KD

    KraigD

    Vancouver

    5 reviews

    3.0

    5 reviews

    Dined on June 19, 2022

    overall3food2service4ambience4

    Was feeling the fathers day brunch menu. Lacked options for kids. Food was heavy on the salt as well.

    Report
14. AP

    AmandaP

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    We came for the Father’s Day brunch, we have been here many times and sometimes even order take out for home, the food is always amazing and delicious. We own 4 Italian restaurants but we love coming here because you guys have different stuff on your menu than what we have. The service is always great as well. Thank you!

    Report
15. J

    James

    Vancouver

    37 reviews

    vip
    4.0

    37 reviews

    Dined on June 19, 2022

    overall4food3service4ambience2

    Service was attentive, but the restaurant was SO LOUD! You had to yell to have a conversation. The food was mostly good but the pasta was served cold, again, just like every other time. The new truffle risotto is fantastic.

    Report
16. OT

    OpenTable Diner

    San Francisco

    8 reviews

    5.0

    8 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    Waitress was incredible she was very helpful.

    Report
17. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on June 19, 2022

    overall4food4service4ambience4

    For something very different, welcoming, the kind of place you want to meet friends and enjoy good food.

    The Italian Osteria & Cheese BarResponded 1 day agoThank you so much for your review and compliments! We can't wait to serve you at The Italian again soon!

    Report
18. MM

    MorganM

    Vancouver

    5 reviews

    vip
    5.0

    5 reviews

    Dined on June 18, 2022

    overall5food5service5ambience5

    Amazing!!! Service, FOOD!! Atmosphere!! Love it all !

    Report
19. S

    Saleb

    1 review

    2.0

    1 review

    Dined on June 17, 2022

    overall2food3service3ambience2

    Way too loud for a romantic date. No bread served before dinner. No bread available to be served with pasta dinner. I requested bread instead of salad, nope. Pasta came before the salads. Would recommend only for a "pub night, party-type scene" for beer and pizza maybe but not for a nice dinner out.

    Report
20. CP

    CandaceP

    Vancouver

    9 reviews

    5.0

    9 reviews

    Dined on June 17, 2022

    overall5food5service5ambience4

    This was our second time dining at the Italian Osteria ... the food is fantastic and it always seems to be busy and popular. We will definitely return!

    Report
21. AL

    AudreyL

    1 review

    5.0

    1 review

    Dined on June 17, 2022

    overall5food5service5ambience5

    Our server Mia was extraordinary. She really made us feel at home and we well taken of!!

    Report
22. KT

    KarenT

    1 review

    2.0

    1 review

    Dined on June 15, 2022

    overall2food2service3ambience2

    I usually enjoy eating at this jrg group restaurant. Food wasn’t as good this time. Waitress was pleasant but we waited a long time but we were seated quickly though we had reservations. First time ever someone came with pepper to the table. Maybe it’s because there were larger parties there.

    The Italian Osteria & Cheese BarResponded on June 16, 2022We are so sorry to hear that this was not the JRG experience that you have known from us in the past. We always encourage our guests to reach out to us directly at theitalian@jrg.ca with any feedback or comments about your visit. This is a great way for us to focus our attention on the areas that we need to reflect on. Thank you again and we look forward to seeing you soon!

    Report
23. B

    Bhav

    Vancouver

    1 review

    5.0

    1 review

    Dined on June 14, 2022

    overall5food5service5ambience3

    Was absolutely amazing! Recommend to try the place out.

    The Italian Osteria & Cheese BarResponded on June 16, 2022Thank you so much for your kind words and compliments! We look forward to serving you at The Italian again soon!

    Report
24. TI

    TomI

    Vancouver

    1 review

    5.0

    1 review

    Dined on June 14, 2022

    overall5food5service5ambience5

    Had guests visiting for the first time. They were impressed and we always enjoy. Sure miss the happy hour platter and pizza

    The Italian Osteria & Cheese BarResponded on June 16, 2022Thank you so much for your review and compliments! We look forward to serving you at The Italian again soon!

    Report
25. TF

    TrudyF

    Vancouver

    1 review

    4.0

    1 review

    Dined on June 13, 2022

    overall4food4service5ambience5

    Disappointed that we came with a gift card we had received as a gift. The waitress told us if we didn't KNOW the value of the g.c. (Which we did not) then we'd have to wait for the manager to make a phone call and figure out the value. She also gave us the option to not use it, go home, figure it out ourselves and come back to use it next time. It put a damper on the end of our dinner - we had to wait for the manager and it was an awkward end to the night. Figured if Joseph Richards sells us the card - they should have a better system in place to figure out the value of their cards.

    The Italian Osteria & Cheese BarResponded on June 16, 2022We are so sorry to hear this, we have many options to be able to check the balance of a gift card, so we are so sorry to hear that you were not able to use this card at your visit. Please know that we will be following up with the team right away to ensure that all staff are aware on how to check the balance. Thank you for your patience and understanding through this process, we truly hope to see you again soon! Morgan M - Guest Relations

    Report
26. DR

    DeniseR

    Vancouver

    3 reviews

    5.0

    3 reviews

    Dined on June 12, 2022

    overall5food5service5ambience4

    The server was really great! It was our first visit and we were looking for suggestions! We really enjoyed our night out!

    The Italian Osteria & Cheese BarResponded on June 16, 2022Thank you so much for your compliments about your visit! We look forward to serving you at The Italian again soon!

    Report
27. A

    Andrea

    1 review

    5.0

    1 review

    Dined on June 12, 2022

    overall5food4service5ambience4

    Our server Emily was amazing. Energetic informative and full of life. We were very appreciative of the birthday cookie for my friend!!

    The Italian Osteria & Cheese BarResponded on June 16, 2022Thank you so much for your review and compliments about your server! We look forward to serving you at The Italian again soon!

    Report
28. FH

    FHan

    Monaco

    1 review

    5.0

    1 review

    Dined on June 10, 2022

    overall5food5service5ambience5

    I could eat 3 cheesebar platters to myself! The lasagna needs more sauce, a little more sauce all around but delishis!

    Report
29. AJ

    AJinVegas

    Vancouver

    51 reviews

    vip
    4.0

    51 reviews

    Dined on June 9, 2022

    overall4food4service4ambience3

    Another good meal here We will continue to return

    The Italian Osteria & Cheese BarResponded on June 16, 2022Thank you so much for your review! We look forward to serving you at The Italian again soon!

    Report
30. KF

    KristaF

    Vancouver

    1 review

    3.0

    1 review

    Dined on June 9, 2022

    overall3food3service5ambience5

    Amazing waitress, Ari, who was so attentive even with the restaurant full. Manager also came by a couple times to ensure we had everything.

    Report
31. NP

    NicoleP

    1 review

    3.0

    1 review

    Dined on June 8, 2022

    overall3food1service4ambience4

    Food just wasn’t as good as it has been in previous years

    Report
32. TM

    TimM

    San Francisco

    2 reviews

    4.0

    2 reviews

    Dined on June 5, 2022

    overall4food3service4ambience4

    Exceptional service and good food. Would have preferred a more traditional pasta for the carbonara such as spaghetti, or linguini rather than the lasagna type ribbon pasta. Also the cheese board pieces were somewhat small.

    The Italian Osteria & Cheese BarResponded on June 8, 2022Thank you so much for your review and feedback about your experience. We can most definitely take this back to the Chef. We can't wait to have you back to The Italian again soon!

    Report
33. JL

    JillL

    Vancouver

    1 review

    4.0

    1 review

    Dined on June 5, 2022

    overall4food5service4ambience4

    Amazing food. A little dark in the restaurant for mid day

    The Italian Osteria & Cheese BarResponded on June 8, 2022Thank you so much for your review and comments about your visit! We can't wait to have you back to The Italian again soon!

    Report
34. OT

    OpenTable Diner

    Seattle

    3 reviews

    5.0

    3 reviews

    Dined on June 5, 2022

    overall5food5service5ambience3

    We had a lovely server Courtney that was very attentive Unfortunately, we got one of the mains before the appetizers It was rectified quickly Everything was delicious Compliments to the chef and the cook staff

    Report
35. GT

    GTKav

    Vancouver

    1 review

    4.0

    1 review

    Dined on June 5, 2022

    overall4food3service5ambience5

    Noise level very high, i understand busy and vibrant, but had trouble just having a normal conversation at times. I have enjoyed this restaurant 4 times before. But this time it was really noticeable. I have no hearing impairments and no hearing aids. It was amazing stepping out onto a busy stree that seemed quite compared to inside.

    Report
36. T

    Tracey

    1 review

    5.0

    1 review

    Dined on June 5, 2022

    overall5food4service5ambience4

    Our first time back since Covid and the food was better than we remember. They offered a complimentary mini cheese plate which was outstanding. Our waitress was very knowledgeable and her recommendations were sound. Can’t wait to go again.

    Report
37. JT

    JohnT

    Vancouver

    1 review

    3.0

    1 review

    Dined on June 4, 2022

    overall3food2service5ambience4

    Pizza was good. Spaghetti and meatball were not. Taste so bland with overcooked spaghetti. So disappointed with this dish. Need improvement.

    Report
38. ID

    IsabelleD

    1 review

    4.0

    1 review

    Dined on June 4, 2022

    overall4food4service4ambience4

    Really enjoyed our food! The service and food was quick. I would definitely recommend this place.

    Report
39. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on June 4, 2022

    overall4food4service4ambience4

    The restaurant very nice,nice server, the food took quite awhile to get to us.we had to eat in a rush to get to our play we were at5ending after .we thought we ordered with enough time to eat but as I said it took quite awhile to come and it wasn’t that busy in the restaurant .

    Report
40. SB

    StephanieB

    1 review

    5.0

    1 review

    Dined on June 2, 2022

    overall5food5service5ambience5

    Great food and fabulous service! Our server was a lovely young l day named Ricki. She was very friendly and knowledgeable! The calzone was amazing!

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