The Florentine offers private and semi private dining space, available for reservation from 6:30am-10:00pm Mon-Sun. Our versatile spaces are perfect for business dinners, meetings, cocktail receptions, and other social gatherings. Both of our private rooms are equipped with AV for your convenience!View Private Dining Details
Return once again for the great food offered by The Florentine. The service this time around was outstanding - attentive, prompt and incredibly pleasant. The noise level was louder than previous visits, making it somewhat difficult to hear my guest during our lunch. But the food is incredible!
We have been here annually, and the food has been consistently delicious. The environment is perfect for dating/friends gathering, and the service has always been very friendly and accommodating.
Hands down a great experience. First off, we were on a tight schedule and had to catch the train and our server was AMAZING. (It says Bama 435 on the receipt as the server) She got our wine instantly and came back and took our order. Both of us were split on what to get I ended up getting the Salmon and it was maybe the best I've ever had. My friend was torn between the Risotto and the Ravioli and our server said "why not have both, I can give you a little of each." We also got the Burrata as an app. The food was outstanding the service was wonderful. She got us the check right away and we left exactly when we needed to. We would be definitely come back.
Service was very good as was the food. I met a client for lunch and the noise level was very high (energetic) more so than usual.
Very busy. Wonderful squash soup, more than just puréed butternut squash. Good gnocchi with a bit of spice to the bolognese. Great cannolo with a dusting of pistachios and chocolate. Excellent wines.
Please note that I have rated the food and the service quite differently. This used to be a reliable place for pre-opera. I can't imagine what has happened. We chose the Restaurant Week menu. I had a Caesar salad that had clearly been dressed hours before and kept in the refrigerator; the croutons were soggy. My husband had a passable butternut squash soup. Next came gnocchi with a Bolognese sauce. The gnocchi were so overcooked that it was difficult to get them to stay on the fork; they just fell apart. The combination of the mushy dumplings and canned-tasting sauce reminded us both of Chef Boyardee in the 60s. Neither of us ate more than one bite.
Much to his credit, one of the hosts noticed our pushed-aside plates and offered to bring us something else. We still had entrees coming so we declined but thanked him. Those entrees were laughingly different. I had ordered salmon and hadn't really paid attention to the preparation. The small piece (3 by 3 inches) looked beautiful with golden brown grill marks on it surface, but underneath the crust the fish was gelatinous. The "preparation" amounted to a small salad of mixed greens that may or may not have been dressed. It was a meal for someone who needs to lose a lot of weight, which I do not.
My husband's chicken parmesan, meanwhile, was a meal for people who need to gain weight. The heavily breaded and fried chicken covered an entire oval dinner plate. It was so large that you could not imagine what piece of chicken it originally might have been. Extruded and reformed? Not sure. It was then slathered in flavorless tomato sauce and topped with several cups of arugula and half a block of shaved parmesan. It was like a family style dish to pass at Maggiano's.
By now we had no confidence in dessert so we got the check and left. Again to his credit, the host had taken $20 off the bill, and he came by and apologized that we had not enjoyed our meal. So, service great, food lamentable.
I have used the Florentine for business lunches and interviews roughly 10-15 times per year. Unfortunately I continue to experience poor service over the last 4 visits. The manager is understaffing the table servers. On Friday after ordering our drinks, our server never came back. After 15 minutes we asked our busboy to please bring us our drinks. Our server came over and said she'd bring them right over. She came back 5 minutes later to take our order but without our drinks. We asked again nicely, noting that it was crowded but that we'd like them. 15 minutes later our food arrived, not as ordered, and then a different server brought our drinks. I know it gets busy but three tables that came in after us were served and out the door before we finished our first couple of bites. Our server is a long term employee, so she should have known and done better. So after several declining experiences, time to move to a more professional restaurant for business lunches. For the cost ($50-60 for two), service should be better...
Great spot for lunch. The noise level was a little high though.
I understand this restaurant is in a hotel which usually means a little higher price, but note most wines were 2.5 to 3X the retail price which is unacceptable. We were a party of six and the 20% gratuity was automatically added, including for the 2 bottles of wine(this too is unacceptable). The food was good and service team were prompt and attentive.
There are far better restaurants in the downtown Chicago area to choose from. I would avoid this one.
Good, convenient spot for a business lunch, nice and cozy decor, squid ink pasta is usually a must have