The Evergreen Restaurant & Lounge

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1. D

   Diana

   Caribbean

   7 reviews

   5.0

   7 reviews

   Dined on December 26, 2022

   overall5food5service5ambience5

   Outstanding customer service by Katie, The lady Suzanne it’s very pleasant that showed us to our table The food was excellent and we were not rushed at all enjoyed a lovely Christmas meal thank you for great service and a great meal compliments to the chef

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2. AF

   AudreyF

   1 review

   4.0

   1 review

   Dined on December 26, 2022

   overall4food4service4ambience4

   We were there for a Christmas Turkey Dinner and the meal did meet our expectations. Beautiful presentation, very tasty from the salad to the dessert. Our waitress was very attentive to our needs.

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3. CR

   CarlaR

   Calgary

   1 review

   5.0

   1 review

   Dined on November 27, 2022

   overall5food5service5ambience5

   Both the service and the food were outstanding. The dishes were very pleasingly presented and the service was very attentive. The atmosphere was comfortable and very quiet.

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4. M

   Marguerite

   1 review

   5.0

   1 review

   Dined on August 25, 2022

   overall5food5service5ambience4

   Pleasant atmosphere, good service and the quality of the food was tops.

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5. S

   Susan

   New England

   30 reviews

   5.0

   30 reviews

   Dined on August 8, 2022

   overall5food5service5ambience5

   Great food, the stuffed chicken was delicious! Cesar salad and beet salad were excellent!

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6. HH

   HannahH

   Louisville

   2 reviews

   2.0

   2 reviews

   Dined on July 3, 2022

   overall2food1service5ambience3

   Ambience and service were nice. Food did not have flavor and was mediocre.

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7. DS

   DavidS

   1 review

   5.0

   1 review

   Dined on June 13, 2022

   overall5food5service5ambience5

   We went early, both to avoid any rush and also because it had been a long day without food. The restaurant was quiet at that time, but the staff were still very friendly and attentive. The food was excellent. My steak was cooked correctly and my wife's chicken was succulent and just right. I can highly recommend this restaurant.

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8. C

   anneC

   West Sussex

   3 reviews

   3.0

   3 reviews

   Dined on June 6, 2022

   overall3food4service3ambience3

   Delicious food well presented. Very limited menu. Service was good until waitress cleared the table before we had all finished then bought the dessert menu while one of party still eating main. Seems she was anxious to close as we were the only ones left in the restaurant and it was only 9 pm. When she bought the bill she said 18% tip was customary! We do not like being told what to tip. We went to the bar for an after dinner drink to be told by the Barman he was closing at 9.30pm he reluctantly served us and was quite rude and off hand. We waited ages to pay. Main problem throughout seemed to be short staffed.

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9. CA

   CliveA

   1 review

   5.0

   1 review

   Dined on May 26, 2022

   overall5food5service5ambience5

   Super food. Perfectly cooked steak and the service was excallent

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10. OT

    OpenTable Diner

    Orange County

    1 review

    5.0

    1 review

    Dined on May 13, 2022

    overall5food5service5ambience5

    Great hospitality, engaging and helpful restaurant staff. Great location in town.

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11. V

    Vlj3

    Toronto

    13 reviews

    vip
    5.0

    13 reviews

    Dined on May 2, 2022

    overall5food5service5ambience5

    The food was delicious and the waiter was so nice and attentive.

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12. JG

    JamesG

    Edmonton

    1 review

    5.0

    1 review

    Dined on March 6, 2022

    overall5food5service5ambience3

    We came here for our 30th anniversary dinner. The food was incredible and the service first class. The complementary anniversary dessert was sublime. Thank you so much for making our meal so very memorable!

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13. KL

    KathleenL

    1 review

    4.0

    1 review

    Dined on February 27, 2022

    overall4food4service5ambience4

    The bison burger with the salad was very good. The meat was juicy and very tasty. Nice ambiance with great staff. I would recommend definitely.

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14. NR

    NRahn

    Vancouver

    1 review

    3.0

    1 review

    Dined on February 25, 2022

    overall3food3service4ambience4

    Under seasoned, fries oil soaked and no salt. Bison and beef burgers were decent.

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15. OT

    OpenTable Diner

    Calgary

    2 reviews

    5.0

    2 reviews

    Dined on January 3, 2022

    overall5food5service5ambience5

    Delicious and great service. Our waitress was really friendly and helpful.

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16. m

    moreyw

    1 review

    4.0

    1 review

    Dined on December 29, 2021

    overall4food5service5ambience5

    Dinner out during COVID. Not a common event for us , but celebrating a birthday. Very quiet . Great table beside fireplace, excellent meal, good service. Wine list was not outstanding, compared to rest of evening. All in all great evening out.

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17. CB

    CherylB

    Vancouver

    3 reviews

    4.0

    3 reviews

    Dined on December 26, 2021

    overall4food4service5ambience4

    Had Christmas dinner here, was very good. Could have had a bit more variation for the turkey dinner but overall was fantastic. Our server was excellent.

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18. OT

    OpenTable Diner

    Toronto

    2 reviews

    4.0

    2 reviews

    Dined on December 12, 2021

    overall4food4service3ambience3

    Restaurant is a bit dated and staff seem a little unsure at times. But main meal was very delicious, desserts were not very good

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19. JR

    JaneR

    Edmonton

    3 reviews

    4.0

    3 reviews

    Dined on December 10, 2021

    overall4food5service5ambience3

    We had the burger and craft beer special and it was excellent!

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20. OT

    OpenTable Diner

    Calgary

    2 reviews

    4.0

    2 reviews

    Dined on November 21, 2021

    overall4food5service4ambience3

    food is amazing… from the onion soup entree all the way to the salmon and duck… awesome value for price. Stack them up against any restaurant in Banff any day!

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21. OT

    OpenTable Diner

    Edmonton

    2 reviews

    vip
    4.0

    2 reviews

    Dined on November 14, 2021

    overall4food4service4ambience3

    We were pleasantly surprised by the food. Service was very good. Haven’t been here before but would definitely come back in the future.

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22. a

    av8ion

    Toronto

    5 reviews

    5.0

    5 reviews

    Dined on November 13, 2021

    overall5food5service5ambience5

    Excellent staff, great food.

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23. PC

    PierreC

    Montreal

    9 reviews

    vip
    5.0

    9 reviews

    Dined on November 13, 2021

    overall5food5service5ambience4

    Great flavours, creative chef

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24. D

    David

    Calgary

    7 reviews

    3.0

    7 reviews

    Dined on October 24, 2021

    overall3food4service2ambience3

    We booked a birthday dinner with friends but received less than expected service and none of the requested amenities.

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25. A

    Andrew

    Calgary

    6 reviews

    vip
    1.0

    6 reviews

    Dined on September 19, 2021

    overall1food3service1ambience3

    Very bad service waited over an hour for our mains which were cold. Have bad staffinf issues

    Report
26. WB

    WilliamB

    1 review

    5.0

    1 review

    Dined on September 15, 2021

    overall5food5service5ambience5

    Business is slow and Banff right now do the drop in traffic, but the staff at the Evergreen took the time to get to know us and cater to our needs. We ate breakfast (thank you, Raine!) and dinner there. Food was excellent. We had the duck and a shrimp Pizza. Wine was good and well paired with the meal. This restaurant was the food highlight of our 8 day trip to Canada.

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27. TS

    TrevorS

    1 review

    5.0

    1 review

    Dined on September 12, 2021

    overall5food5service5ambience5

    The food was really good and the value was good too. We had fast and friendly service and it was a decent size portion as well.

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28. OT

    OpenTable Diner

    Manitoba

    5 reviews

    3.0

    5 reviews

    Dined on August 27, 2021

    overall3food3service3ambience2

    Good value for money. Maybe came at a quiet midweek night dinner, felt dated. Went with 3-course special and no regrets. Dessert could be way better though.

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29. OT

    OpenTable Diner

    Calgary

    1 review

    5.0

    1 review

    Dined on July 30, 2021

    overall5food5service5ambience5

    We loved our waiter Prince and the GM Suzanna. Both were amazing. Definitely will be back for the service!!

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30. JT

    JackT

    Exclusive

    1 review

    3.0

    1 review

    Dined on April 2, 2021

    overall3food4service1ambience5

    The food was great, our server needs some lesson on how to look after customers, she was very forgetful and seemed to be lost most of the time. defiantly needed more training. The hotel is top notch and the front desk was very courteous and top notch and couldn't do enough to please the customers.

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31. OT

    OpenTable Diner

    Calgary

    1 review

    5.0

    1 review

    Dined on March 26, 2021

    overall5food5service5ambience5

    Amazing food and service!

    Report
32. OT

    OpenTable Diner

    Calgary

    2 reviews

    5.0

    2 reviews

    Dined on March 11, 2021

    overall5food5service5ambience5

    Server was outstanding. Best truffle fries and onion rings I have ever had!!

    Report
33. LD

    LucieD

    Vancouver

    9 reviews

    5.0

    9 reviews

    Dined on March 6, 2021

    overall5food5service5ambience5

    Food and service was great.

    Report
34. KV

    KarinV

    1 review

    2.0

    1 review

    Dined on February 21, 2021

    overall2food4service1ambience2

    we loved the food but didnt like that we had to wait over an hour to get it. we could hear the waiter and cook talking about the printer not working right and that the cook didnt get our order yet. the waiter never came to tell us this and that was really disappointing. we understand things like this happen but at least let your customers know what is going on. we also didnt get asked for 2nd round of drinks. the food was good/great except for one Hawaiian pizza. over all its a good place to eat but dont expect to much from the waiter.

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35. RW

    RodneyW

    Vancouver

    4 reviews

    5.0

    4 reviews

    Dined on February 20, 2021

    overall5food5service5ambience5

    Great service and delicious food. First time there and hopefully not my last.

    Report
36. s

    shantelld

    Calgary

    5 reviews

    1.0

    5 reviews

    Dined on February 15, 2021

    overall1food2service1ambience2

    Unfortunately our experience on Feb.14 was not a positive one. It started rocky when after being seated we were not greeted by anyone to take a drink order or to say hello for 45 minutes. We did flag down a bus boy to bring us water and our waiter briefly stopped by to say he would be right back to take a drink order. He never returned, so we flagged down the hostess as we had now been sitting and waiting for an hour. 2 other tables up and walked out. Suzanne the hostess was very friendly and offered to take our order. However we never were offered a drink and with it being Valentine’s Day, we would have purchased a bottle of wine at the very least. It did not get better from here. We were are family of 4 and 2 steaks were sent back absolutely cold and our sons hamburger was a dangerously raw and bloody throughout. Eventually we did get all meals back to us, and the food was actually very good once prepared properly however we all ended up eating separately and almost 2 hours after we sat. Our waiter finally showed up to make the comment, “wow, you guys were really hungry!” We received absolutely no apology and no Thank you for dining. I suppose we should not have been surprised that we also were not offered dessert or coffee. We have never had such terrible service. Although it would not have fixed the entire situation, an apology and/or removal of the raw hamburger off our Bill most likely would have gone a long way, as we do understand most restaurants have off nights. We absolutely do not recommend this restaurant and will not return.

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37. a

    anonymous

    Calgary

    1 review

    1.0

    1 review

    Dined on February 14, 2021

    overall1food3service1ambience3

    $200 for a forgotten desert, hair in our food then hostess kept circling us. Felt rushed. Overall after the hair we got a “it happens from server” ... LOL then he forgot our desert that was apart of our 3 course. Food was great, sadly our Valentines dinner wasn’t ideal. Potential for sure cause the food was awesome. Upset for sure

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38. LP

    LeandroP

    Toronto

    5 reviews

    4.0

    5 reviews

    Dined on November 23, 2020

    overall4food4service4ambience3

    Good food and good service... Elk short ribs is delicious!

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39. NW

    NewfieWife

    Calgary

    3 reviews

    4.0

    3 reviews

    Dined on November 22, 2020

    overall4food4service3ambience2

    I had made reservations way in advance and prompted the restaurant that it was our 31st anniversary dinner. We arrived and it seemed that they didn't have a table for us. They sat us at a table set for 4 - however, there were tables of 2 available in the restaurant. This table was not situated in the best of spots. We asked to be moved to an empty table for 2 and were told that there was an issue with 'logistics' and would not be able to. We were however, moved. Our service was ok, however, we noticed another couple who arrived later than us, sitted at a nicer table for 2, and were even asked if that table was ok. Their food/drink service was quicker than ours, our server seemed busier and thus slower. Food was really good, we had their preset menu. pretty good for the price. Drinks were expensive. There was really no acknowledgement of our special night, so a bit disappointed.

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40. TH

    TH111

    1 review

    1.0

    1 review

    Dined on November 15, 2020

    overall1food1service1ambience2

    They were severely understaffed for a Saturday night in Banff. Maybe they had people call in sick? Not sure. That being said, we had a 730 reservation and were sat, had drinks dropped off, and had orderedwithin 10 minutes of being seated. It became pretty clear that they were crashing hard. The last interaction we had with our server was when we ordered food at around 740. Our first round of drinks were empty and were never refilled. Our table was on the servers path to the bar and she would literally not make eye contact with us. I understand a crash, but to not let your guests know that food was taking hours, and then to not even refill drinks is insane. The manager seemed to not be helping at all. She would run one plate of food at a time and didn't even bother picking up tables to help the servers out. The chefs communication was breaking down, clearly in the weeds. The restaurant does not know how to crash with grace. At 850, our first round of drinks still empty, with no manager having stopped by, we asked for our bill and left. Be better.

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