The Cuban - Patchogue
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
My group of 3 we’re seated & not asked if we wanted drinks for at least 30 minutes. No one came over to us, we had to call for someone. Took forever to get food and drinks (got there at 7pm and didn’t even eat our dinner until 9:30 which they messed up on our food & my friend saw the waitress touching her food to make sure it was correct the second time. Manager was called over multiple times because of the poor service (no one was even checking on us, friend ordered a drink that never showed up, friends food was messed up twice so she ended up ordering something else which also never arrived at the table) manager gave us free dessert that was melted by the time it got to the table because they took so long to come out. It was a Sunday night and not that many people there so I can’t even imagine what a Friday night would look like. It took us 3 hours to be finished there so be prepared to spend some time waiting around for people that don’t really care to please the customer
Once again a great dinning experience at the Cuban! Love the food, great atmosphere and excellent wait staff.
I made an open table rsvp for Saturday July 3rd for 9pm. There was an ad on their fb page , btw which is still up from 19 hrs ago advertising latin dance and entertainment in all locations Friday and Saturdays. Shows at 8:30 & 9:30 along with a video of the dancers.
The weather wasn't the best so I thought what a great night of entertainment this would be.
I bought a friend who has never been to “The Cuban.” I was looking forward to the dancers, and a nice dinner!
We arrived about 8:15 took a seat the bar for a drink while waiting for our rsvp. The hostess sat us down about 9:00. We were greeted by a very nice waiter who took our order.
There was a singer on stage. It seemed it was the in between entertainment prior to the show. I’ve been here quite of few times before so it wasn’t a thought. It’s now 9:30 I notice there is no sign of a show moving forward, hmmm.
I asked the waiter, he really wasn't sure. It’s now 9:40 and still nothing.
I see a woman who was the manager walking past the tables so I wave her over to inquire about the show. She tells me it’s not tonight. I proceeded to explain the advertisement I seen of their page. She didn’t seem she wanted to hear it, and her tone changed , she also tried telling me it was for their Bay Side and Garden City locations. Again, I tried explaining and I even had it on my phone to show her it was advertised for Patchogue as well. She was the rudest most unprofessional manager I’ve personally come across in 62 years. She told me she knows what I’m doing and how I been here before. She abruptly walked away with a KAREN attitude! My mouth dropped! What was this suppose to mean! Who talks to a customer like this! She clearly mistaken me for someone else. She disappeared for a while, but when I seen her again I had a few choice words to say to her. Her Karen attitude didn’t like hearing the truth in what a itch she was. I was asked to leave, no problem. I bet my life the staff cant stand her! Unprofessional
We sat at a high top near the bar and the superb bar staff took care of us. Three very capable ladies who were absolute pros! They made us feel very welcome and gave us suggestions on food. Guacamole was delicious opener and our entrees were also very tasty. Fun spot fir drinks or dinner.
Food wasn’t great.
Second time there . The waiter seemed new . Didn’t know menu . No one was overseeing him . Drinks were forgotten . Portions were very small for the price . Long wait for service . Disappointing
This place was great. The music is awesome, the food is great and the service isn't so bad.
Excellent food and drinks great atmosphere
This place is over priced for the amount of food they give. The play presentation is off and does not hit the mark. The empanadas were over seasoned and under stuffed, they charge 13.50 for 3 empanadas as a appetizer it’s boring when it comes out. We won’t be back I expected a lot more so we will not be back. Cafe Havana in smithtown is still my fave Cuban Restaurant, this place does not compare.
Not a fan of the restaurant only allowing you 1.5 hours to dine then they look to kick you out…I won’t be returning
Was okay, server must have been new. We order the bottomless, which is supposed to be 2 hours but they tried to give us our check after an hour, while we didn’t even get one of our plates. After talking to the manager, having to pull teeth by the way, she took off the meal and gave us one last pitcher of mimosa. Also annoying because it says we have guaranteed 1:45 mins, since we were a group of 7+, which was not the case.
Food and service are great. Music is so loud it’s almost impossible to have a conversation with anyone.
Ordered the surf & turf special. That was the best skirt steak I have ever had. The sangria will have you feeling amazing
I enjoyed my meal and the music . Being that the place is popular reservations were tough to get but worth the wait . Parking in the area is limited
Food was amazing along with the champagne punch. Definitely worth brunching here !
Love the Churrasco Cubano! The guacamole is good but could be a little less salty. Great cocktails!
We did outdoor dining (although the inside was pretty much empty) and it was great! We were seated right on Main Street in Patchogue. Recommend!
Food was nasty they switched my meal and I still didn't like the alternative but to each is own I payed and tipped well but will not be back !
Great pick! Nice location, tasty food/drinks, great service, beautiful decor!
Great experience with my friend
Went on Mother’s Day weekend, the food was very good and I love all the music they play.
The food was good. The service was a bit poor. I ordered something but I didn’t get it in the time, it was late. The drinks were good and the ambiance was nice I would go again. It’s a great place for a simple date spot.
It was vibrant and festive along with the food was delicious. Our server Emily was on point and made it a wonderful experience! Look forward to going back often.
Waited over an hr for my table it was reserved for 815. Were not seated till almost 930
Great food and service. The only thing was that there was a 90 min limit and we only found out when we got there.
We were there to celebrate my Mother-In-Law’s Birthday!! Everything was great! The waitress was really friendly and very accommodating to our needs! She made us feel welcome and was very positive and energetic! We were a group of 9 and we were sat fairly quickly because I had made a reservation! They had a new bartender behind the bar, who made a few mistakes with our drinks and took a bit long to get our drinks to the table, but we were in no rush. We put in our dinner order and ordered more drinks as we waited for the appetizers and then eventually our entrees. As we’re finishing up our dinner and had just gotten another round of drinks, the female hostess or manager comes up to us and tells us “We’re going to need this table in 5 minutes! There is an hour and a half limit” and doesn’t wait for an acknowledgement from us at all. She just walks away. Now mind you, we hadn’t finished our dinner yet, and we were celebrating a birthday, so desert was a must. It threw off the whole vibe of the night and ruined the rushed desert they did when they eventually sent over the desert for my Mother-In-Law and sang her happy birthday. Unfortunately, we were not inclined to order coffee or any other desert since we were so rudely told that we needed to leave. Now, I understand that they may need a table for a second seating and that things have been tough for restaurants this year with Covid-19, but an hour and a half limit for a group of NINE who is actually spending money and ordering third and fourth round of drinks with possible desert drinks and desert to follow? I get it, you need to turnaround a table, but it could’ve been said in a much nicer way. You could’ve told us at the beginning, as were were being seated that we had a time limit, so maybe we’d not order as many rounds or have a round of FULL beer on the table as you tell us we have 5 minutes to leave. Then maybe we would’ve decided to order differently or eat somewhere else all together! It ruined the night.
An absolutely wonderful time! My partner and I celebrated our 21st anniversary and this so far, has been the BEST anniversary meal to date. The restaurant is pristine and the wait staff/servers were exceptional. The manger made sure that all the patrons were "happy" with their service. The food was fresh, flavorful, and VERY satisfying. I ordered the ox tails in a tomato broth with traditional Cuban rice while my partner ordered the vegetarian paella. Great place - other than the "loudness" - this place is definitely worth it!!!
Was great! Our server Quinn was the best! He catered to our every need!!!! The music was energetic and live . I would 110% recommend Quinn and an actual reservation. Can get busy on Saturday nights!
Waited 30 minutes to be seated. Waitress rush us through dinner, not giving us time for dessert! DJ/singer was very good!
Ordered brunch meals. Poached eggs were over cooked. Fried egg was under cooked food was served very sloppy . Service was good not very tentative but very pleasant. We didn’t want to wait for the food to be recooked so we just ate it. Won’t recommend for brunch.
We were early in the evening. Nice and calm. Must be great when it's cranking!
The food was not good , but the drinks and service was amazing
Food was delicious; the place is really nice. The only complaint was that we ordered one appetizer that never make to the table. But overall experience was great.
We been here before and everything on point! Decide to come here for my birthday , what a mistake ! specials were never mentioned , we ordered appetizers that was never brought to the tables , they showed up with out dinners , at the point we kept them because didn’t want it to be sitting around , while appetizers were made. Server was never apologetic about her mistake or try make it better ! If she was honest and apologize we wouldn’t be upset, things happens. She neglected our table after that , we ordered more drinks after we finished our dinner , she came over to see how the drinks were , but saw out plates pile on top each other that we were finished and didn’t cleared it ! At the point I didn’t even want dessert ! Just wanted to leave , Kim the manager came over , she was very understanding , will be back , the food was good , but Emily will be our server next time or someone who’s trained properly !
From the initial interaction with the hostess to our server to the dinner, everything just kept going downhill. We asked to sit at a different table than the hostess sat us at ( in am empty room) and she grunted, rolled her eyes and said fine! The server was non-existent, never checked on our food, got the order wrong and was unapologetic. 2 of the 6 people at our table never got the meal they ordered. Food was cold. Dessert brought out before dinner plates were even cleared off table. Dont waste your time or money. No concession was offered.
The place was very confortable and the food was delicious.
Better that I was expecting.
The concept is awesome. We went on a Monday eve because it is very hard to get reservations on a weekend. No entertainment. Music was eh! Food was dry. Staff is very friendly. Wasn't the experience I expected.
We had an 8:30 reservation and waited almost an hour to get seated because they overbooked. They even admitted that they overbooked to us. They left us having to wait outside in the 20° weather because we took an uber and didn’t have a car to wait in. The manager was also extremely rude to us in telling us we could not wait in the vestibule area- when we said we didnt have a car to wait in and that its freezing out his response was “thats not what i asked. What i said is that you have to wait outside.” There’s absolutely no reason to treat your customers that way. At this point we tried calling other restaurants in the area to see if they had availability but it was a Saturday night and everything was booked. We chose the Cuban originally to celebrate our friends birthday, so we decided to continue to wait as opposed to going home and not celebrating her.
I am still giving The Cuban a four star rating, however, and it is solely due to the service we received from our waiter. I wish i knew his name but he was such a sweetheart! My boyfriend and I have also been served by him one other time in the past and he was excellent that time as well, so we were happy to have been sat in his section again. I believe I overheard the hostess saying we were at table 51, hopefully that will help in giving him credit. The hostess was very sweet as well and was as helpful as possible knowing the restaurant had been over booked.
The food was mostly all delicious- especially the fresh guacamole. We loved it. The drinks tasted amazing as well. The only thing i didnt love was that my entree was a little lacking in flavor. I ordered the Puchuga de pollo a la plancha ayega (lemon herb grilled chicken breast) and the chicken was not lemon flavored whatsoever. It was literally just plain grilled chicken breast with no herbs or spices at all. The mixed greens were good though and i liked the dressing they used on them.
Overall, we enjoyed the cuban. The manager is a complete jerk.
Even with reservations, my friend and I waited a half hour for our table. The food was delicious though.
The Cuban - Patchogue does offer delivery in partnership with Uber Eats. The Cuban - Patchogue also offers takeout which you can order by calling the restaurant at (631) 714-5626.
The Cuban - Patchogue is rated 4.1 stars by 87 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.