This restaurant added safety precaution details

This includes info about cleaning, sanitizing, social distancing, and usage of personal protective equipment. Learn more.

The Boathouse at Short Pump

4.3
1378 Reviews
$30 and under
Seafood
We consider Short Pump our dry dock location, offering the same impeccable service and distinctive experience as our waterfront restaurants only housed in the convenience of Short Pump Town Center. We invite you to take a break from shopping to enjoy some of Richmond’s best sushi as well as other Boathouse locally-sourced favorites.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks
What 1378 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.4
service
4.4
ambience
3.9
value
Noise · Moderate
83% of people would recommend it to a friend
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AR
AllisonR
Washington DC
1 review
Dined 4 days ago
Overall5food5service5ambience5

Love love love everything about the restaurant- will definitely be back.

OT
OpenTable Diner
Richmond
1 review
Dined 4 days ago
Overall5food5service5ambience5

Great experience, excellent food

OT
OpenTable Diner
Washington DC
1 review
Dined 5 days ago
Overall5food5service5ambience5

Amazing service

SF
SteveF
1 review
Dined on October 19, 2020
Overall4food5service5ambience4

We enjoyed our visit to Boathouse Restaurant. The waiter we had was very nice and completely helpful. The food was on time and very appreciated. My only issue is that it a little pricey.

WA
WilliamA
1 review
Dined on October 17, 2020
Overall2food3service2ambience2

I think that the menu items including the drinks are expensive enough that you should be able to supply disposable menus. It wasn’t very relaxing or enjoyable ordering and paying for drinks and the meal on our phones.

CC
CatherineC
1 review
Dined on October 17, 2020
Overall3food3service5ambience5

The service was excellent. Service was attentive and super polite. The phone ordering a bit tricky. They verbally tell you a 20% tip is added, but then that option also comes up when using the online tools. They need to clarify better. The only food that was served hot was our zucchini appetizer. Hubby's seafood Mac and cheese was delish, but crusty from being under the warming light. My lobster was lukewarm, butter lukewarm and I had to ask for various tools to extract the meat and lemon. I ordered a side of sautéed Brussels sprouts with pecans and sweet potatoes, but received sautéed sprouts in butter. When dropping $160, I expect the food to be much better coordinated and presented. We were so hungry we didn't want to wait for recooks.

DG
DanielleG
1 review
Dined on October 16, 2020
Overall5food5service5ambience5

We had a great experience. No complaints! Definitely will come back.

L
Lovegoodfood
1 review
Dined on October 13, 2020
Overall5food5service5ambience5

Food was excellent!! Could give a little more food for the money. Great atmosphere.

NM
NatashaM
1 review
Dined on October 11, 2020
Overall1food1service1ambience1

The food was gross. The mussels were not flavored food was tasteless

CE
ChrisE
Richmond
5 reviews
Dined on October 10, 2020
Overall5food5service5ambience4

Great service and food

AK
AmaK
1 review
Dined on October 10, 2020
Overall5food3service5ambience5

Holding the waiter was very good.
Overall I enjoyed everything

OT
OpenTable Diner
1 review
Dined on October 9, 2020
Overall5food5service5ambience4

We had a very good evening and look forward to visiting again soon.

KL
KLangford71
Richmond
4 reviews
Dined on October 9, 2020
Overall4food5service4ambience5

I hadn't dined at this location in a while and took two clients to lunch. The food and the ambience was better than I remembered and the guests really enjoyed it.

It is awkward to take customers there right now as each person either has to order on their own phone OR one person(me) basically took each person's order at the table OR I guess I could have passed my phone around to each person. I understand what they are trying to accomplish but if they want to entertain business meals then a better system must be explored. Maybe selecting a table number so that one person can still pay while maintaining the social distancing attemp.

Like I mentioned before the food was great. We had crab dip, cheeseburger, crap cakes, salmon, hush puppies also. Definetely good eating!!

IT
IamcarrieT
Richmond
4 reviews
Dined on October 7, 2020
Overall5food5service5ambience5

This is my go to spot, the food is delicious each time I come. Amazingly delicious

DA
vipDavidA
Richmond
22 reviews
Dined on October 7, 2020
Overall4food4service5ambience4

The food was great and service was too. Nice place to meet friends of family.

a
angiem
Chicago
1 review
Dined on October 6, 2020
Overall1food2service1ambience3

You have to order from your phone and pay for it before you get your food. They sneak in a 20% tip as a "service fee" and then trick you into leaving an additional tip. All for service you didn't receive. I will not be going back during the fake pandemic, or after.

C
Cooper
1 review
Dined on October 5, 2020
Overall4food5service4ambience4

We used to get sparkling Rosie & liked the blueberry salad neither of which is available.
Not a fan of ordering and paying online. Had to get help twice and Google wanted card # again on one screen. Too much work. Don't think we will return even though food was great.

SH
SheilaH
1 review
Dined on October 4, 2020
Overall5food5service5ambience5

Very good food, well worth the price. We will definitely be going back.

MG
vipMonteG
Charlotte
105 reviews
Dined on October 4, 2020
Overall1food1service1ambience1

We drove ALL the way from Virginia Beach (2 hours away) to meet some friends in Richmond & to eat here based on the menu they had online Only to find out when we get there, only about 25% of the items are available. We all wanted to order the Lobster Roll they had featured on their website BUT that along with countless other seafood items are NO Longer being offered. And on top of all that - you have to order everything and pay for everything from their App while sitting there! We Will NEVER Go Back Here! You would think they could have the professional courtesy to keep their website up to date! Summary: I drove for 2 hours to order an overpriced cheeseburger in a Seafood Restaurant.

LY
LisaY
1 review
Dined on October 3, 2020
Overall4food4service5ambience5

Beautiful, modern decor. Good food. We had excellent service! Little pricey.

OT
OpenTable Diner
1 review
Dined on October 2, 2020
Overall3food4service3ambience3

We used to love the boat house. They changed the menu, no longer serve sushi, and with the new dining restrictions we have to order everything ourselves and pay for each thing as we order it off the phone. There is no interaction with the waiter other than to have them bring food from the kitchen to the table. It had a vibe of a cafeteria, not a nice restaurant. We were really disappointed. That being said, the zucchini chips and hush puppy appetizers we had and the cocktails we ordered we’re all good. But for a nice night out, it no longer delivers. The waiter was very nice, and personable, but really didn’t serve much purpose at all.

J
vipJackie
Richmond
44 reviews
Dined on September 27, 2020
Overall3food4service3ambience3

The Boathouse is lovely but they need to provide actual menus and allow the waiters to take your order and accept your payment (cash perhaps?). Everyone else is doing this again.

M
Mare
St. Louis
11 reviews
Dined on September 26, 2020
Overall4food4service4ambience4

Anniversary dinner. Had a great booth in the back. Food was great. A little strange ordering and paying online. That being said, our server was still very helpful and knowledgeable. The only thing missing was the bread for the table!

JW
JamesW
1 review
Dined on September 25, 2020
Overall3food3service2ambience2

Food was average and grossly overpriced. I understand the constraints of Governor Blackface's lockdown, but I do not appreciate an automatic 20% surcharge in the face of very little service. We ordered from our phones and had to work out our own questions about the menu.

I do not blame the servers; they are doing the very best they can, and I appreciate the fact that you are even open. With such wide customer spacing, I'm surprised you can even stay in business, so our experience is not a deal-breaker, but the overall experience was underwhelming.

RD
vipRobinD
Washington DC
8 reviews
Dined on September 25, 2020
Overall3food4service3ambience4

Usually rate this restaurant higher but the "Covid time" plan for ordering food was bizarre. Had to order ourselves using a bar code on our cell phones, and each course ordered and paid for individually or else everything would show up at once. For that reason did not see much of our server despite the 20% gratuity being automatically added to our check. If you wanted to vary from the menu (our daughter has food allergies and could not eat the sides that came with her entree), it was a big deal since the server had to be summoned and communicate directly with the kitchen. Why did the server just take our entire order verbally to begin with? We have eaten in many restaurants in several states post-Covid and none of them was as awkward and slow an experience as this restaurant. Will not return.

AM
AngelaM
1 review
Dined on September 23, 2020
Overall5food5service5ambience5

We love the food and the staff. I visit weekly if possible.

S
Shellz
Richmond
1 review
Dined on September 20, 2020
Overall5food5service5ambience5

An Amazing Brunch Experience! My girlfriends and I had a great time.

OF
vipOverlookFoodie
Charlotte
55 reviews
Dined on September 18, 2020
Overall5food5service5ambience5

First visit to the Boathouse. Loved the online ordering process! The servers were great. Most importantly, the food was terrific. Oysters Rockefeller and the daily special, Blackened Cod were delish! We will be back.

LM
LeighM
Washington DC
2 reviews
Dined on September 18, 2020
Overall5food5service5ambience5

Everything about the restaurant was perfect. The wait staff was polite, professional and kind. The food and drinks were delicious, and the touchless order and pay was a great idea.

SI
ShannonI
Richmond
1 review
Dined on September 14, 2020
Overall4food5service3ambience4

The food was good as always, but the ordering scenario makes for an odd dining experience. You order online (with a 20% automatic gratuity) and someone brings it to your table. You have to order everything online, including drink refills and complimentary bread. I understand they are trying to be safe but it's just not the level of service I'm used to in fine restaurants. We have been to others that have made changes for safety but still provide a high level of personal service. We probably won't dine in here again until things are back to normal.

PC
PreneeC
1 review
Dined on September 12, 2020
Overall5food5service5ambience5

First time dining at the Boathouse and I really enjoyed the food and experience.

OT
OpenTable Diner
1 review
Dined on September 9, 2020
Overall2food2service3ambience3

My food wasn’t great, usually the food here is wonderful but in this occasion it was just off.

CJ
CrawleyJ
Naples
3 reviews
Dined on September 7, 2020
Overall5food5service5ambience5

Food and wine hit the spot. Service very helpful. Special evening

OT
OpenTable Diner
Washington DC
2 reviews
Dined on September 5, 2020
Overall5food5service5ambience5

We had an amazing time! It was our first go around eating out after Covid. Service was amazing and the food/drinks were outstanding. We look forward to going again

J
Jenny
1 review
Dined on August 31, 2020
Overall4food5service5ambience5

Had issues with the online ordering, it was a bit time consuming and the site was not user friendly, but the manager was great with assisting in getting our order in. Absolutely fantastic food and very helpful staff

OT
OpenTable Diner
Richmond
9 reviews
Dined on August 29, 2020
Overall5food5service5ambience4

Food was fabulous (as always). Due to the Covid reduced seating things remain quiet. Service could not be better ... absolutely spot on!

Can’t wait for our next excuse to go back to the Boathouse!

L
Luther
Charleston
2 reviews
Dined on August 28, 2020
Overall5food5service5ambience5

Everything was great. Restaurant was well prepared for social distancing. The mobile menu selection and payment process from the table worked great. The servers were courteous and visited the table frequently. The food was outstanding.

OT
OpenTable Diner
Richmond
1 review
Dined on August 23, 2020
Overall2food3service1ambience4

If you’re going to have it where you order from your phone and include tip then the servers should check on you as much as they would of you were not doing that. We waited forever for refills and when we got
Our food no one came to see how it was or if we needed anything

LP
LesleyP
1 review
Dined on August 22, 2020
Overall4food5service4ambience3

I did not like the ordering process at all... it really took away from the initial feeling of being waited on which is why we go out to a nice place. I understand about safety for covid, but it is not that hard to clean menus that have beeen laminated. As far as payment, I totally agree with the 20% service fee, but again ordering regularly and the having a handheld card swiper is not that expensive. The ambience was ok, but not as nice as other locations. Refills were slow and waiter came by only a few times to check. Also not enough choices on menu for entrees

F
Foodie1971
Washington DC
7 reviews
Dined on August 22, 2020
Overall3food3service4ambience3

Ordering over your phone is tedious- order your drinks, and pay, then order appetizers and pay, then order entree, etc or order everything at once and it all comes out at same time. Server was courteous and restaurant was clean, but experience could have been better- they add 20% automatically and have contactless service which is good in theory but should at least have paper menus that can be offered to make ordering easier. Then can recycle after each customer. This restaurant is always very cold- don’t know why. The food was ok, fish was good but had to order potatoes as an extra side because came with cauliflower rice. Burgers were ok but not great fries ok, and shrimp salad was good. Zookie dessert was awesome as usual. All in all ok experience but not worth 150 bucks for 4 people with no alcohol.

FAQs

The Boathouse at Short Pump offers takeout which you can order by calling the restaurant at (804) 360-7200.

The Boathouse at Short Pump is rated 4.3 stars by 1378 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by The Boathouse at Short Pump