The Boathouse at City Point

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1. l

   lary

   Richmond

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food4service2ambience4

   To be charged forced to pay 20% gratuity and not receive good service with food arriving late. Forgetful on orders. This needs to be changed or I will not be coming back

   The Boathouse at City PointResponded 1 day agoI am sorry for your subpar service experience. The service fee is there to help us guarantee a professional wage for all staff but it is up to us to live up to that, and I apologize that didn't happen for you. Please know we will use this feedback to improve on attentiveness going forward.

   Report
2. AB

   AmandaB

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food4service1ambience5

   They put a 20% gratuity automatically and this means they can get away with terrible service. We had to ask the bartender to take our empty dishes to make room for the entree. We had to go to the bar to get fresh drinks. While the crab cakes were delicious the rest of my food was cold. Overall not a good experience.

   The Boathouse at City PointResponded 1 day agoHello Amanda, I apologize for your recent subpar service experience. Please know that we will use this feedback to improve on speedy and attentive service and table maintenance going forward.

   Report
3. TB

   TerriBV

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   We took our Mother to the Boathouse for her birthday lunch. We were greeted promptly, seated right away (we did have a reservation) and my Mom was given a birthday card signed by the staff! Our server was excellent – she was knowledgeable and attentive. Our experience was great. I highly recommend this restaurant.

   Report
4. ET

   EmilyT

   Richmond

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food5service3ambience4

   Food and wine were great- server started out great but transitioned off our table towards end of the meal so took 30+ minutes for dessert to come out. Servers were ok but timing with dessert ended on not a great note

   Report
5. OT

   OpenTable Diner

   Richmond

   19 reviews

   vip
   5.0

   19 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Food was good and service was great

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6. CC

   CecilC

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Fantastic!! The atmosphere was very relaxing and comfortable. Great time with coworkers. The food was great! Service was great! I was undecided between NY Strip or Braised Boneless Beef Ribs, so I asked for advice from our waitress, and she recommended the Beef Ribs since it was a limited option, and the NY Strip is a regular menu item. Turned out to be good advice. Looking forward to the next Boathouse experience/memory.

   Report
7. OT

   OpenTable Diner

   Richmond

   1 review

   5.0

   1 review

   Dined on January 28, 2023

   overall5food5service5ambience5

   Food was excellent and the chefs complimentary salmon appetizer was perfectly seasoned and very tasty. My 6oz filet Mignon was cooked perfectly and my wife’s broiled seafood platter was superb. Lastly the dozen raw oysters were perfect in every way. Temperature was perfect, flavor and saltiness was exactly right and the cocktail and horse radish was so darned good. Service was great and our young waitress Cierra took care of us so well we were spoiled like we were home with family. Thank you Cierra! And thank you Boat House for a great date night. Charles and Natasha Shank

   Report
8. M

   Meag

   1 review

   5.0

   1 review

   Dined on January 25, 2023

   overall5food5service5ambience5

   Food was delicious! The decor was elegant and the view was amazing, even on a rainy evening. Will definitely be back!

   Report
9. h

   hail2sknz

   Charlotte

   10 reviews

   3.0

   10 reviews

   Dined on January 23, 2023

   overall3food4service2ambience4

   Food was good service was just OK. Took too long on drink reorders. Portions of the sides were left off plate and arrived after the meal had concluded. They also include 20% tip whether deserved or not and then also add a line for additional tip on final bill so if you’re not careful and observant, you’ll double tip which I’m sure is what is preferred. Menu is pricey and portions are fairly small.

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10. A

    Alli

    Raleigh

    2 reviews

    5.0

    2 reviews

    Dined on January 23, 2023

    overall5food4service5ambience5

    Everything was peaceful and lovely, and our server, Jeremy, was so kind and efficient!

    Report
11. J

    Jess

    1 review

    4.0

    1 review

    Dined on January 21, 2023

    overall4food3service3ambience5

    The service was slow, but it may be because they were short-handed, or at least it seemed that way. I ordered the grilled chicken dinner, and substituted the brussel sprouts for the broccolini. The grilled chicken was good and hot, but the sides were cold/ luke warm. I could have complained, yes, but the server never came back to check on us. The place overall was nice, and the setting was quiet and the lights were dim.

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12. E

    Electric1

    Richmond

    12 reviews

    5.0

    12 reviews

    Dined on January 9, 2023

    overall5food5service5ambience5

    Everything was great during our return visit to The Boathouse at City Point in Hopewell. We tried different food items than what we had two days earlier. One word to describe our evening, "awesome!"

    Report
13. E

    Electric1

    Richmond

    13 reviews

    5.0

    13 reviews

    Dined on January 7, 2023

    overall5food5service5ambience5

    Our friend wanted to celebrate her birthday by going out to dinner. We knew just the place to go. The Boathouse Restaurant at City Point in Hopewell, VA was the perfect place. The impeccable food and service made the evening and celebration a hit.

    Report
14. RW

    ReneeW

    Chicago

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    The food and service were exceptional!

    Report
15. N

    Neighbor

    1 review

    4.0

    1 review

    Dined on January 4, 2023

    overall4food4service2ambience4

    The Boathouse used to be our go-to pre-pandemic but it's just not what it used to be. There have been many mishaps over several visits. Last night, we took my dad for his birthday - he's visiting from out of town. The host was friendly and we were seated quickly (we had reservations, but our table wasn't set up when we arrived - the restaurant wasn't busy, it was just they had to combine tables to seat my party of 6). The main issue yesterday was that our waitress disappeared several times. Well, not disappeared but talking to coworkers and using cell phones in the kitchen prep area. We ran out of water, it took a while to put in dessert orders, and it took way too long to get our check. I think I was probably just rubbed a little wrong that staff were using cell phones and then not washing their hands prior to handling my food. Perhaps there was a staff emergency that required the wait staff to spend the majority of their time in the kitchen versus ensuring diners have what they need - however, the conversations were quite jovial for an emergency...

    Report
16. J

    Justme

    Richmond

    4 reviews

    3.0

    4 reviews

    Dined on December 30, 2022

    overall3food5service2ambience5

    Delicious food. No complaints there.. Asked twice for my salad before I finally received it and bread never brought til very end of meal after asking about it twice. Waiter said the kitchen was backed up but the restaurant had several empty tables so it's not like it was a packed house. I'm glad they did away with digital ordering. I refused to go there with that. So impersonal. Was told I had a special "surprise " dessert coming but it was 10 minutes later before I received it. We had paid our tab and just waited. I'm always happy to tip 20% when the service is good but a built in 20% tip doesn't give any incentive to the waitstaff to excell. They're going to get the tip regardless of how they serve the customer. It's a nice restaurant overall and we will go again for a special occasion. Hoping for a little better service next time. Oh, it could use better lighting between the lower parking lot and the upper lot.

    The Boathouse at City PointResponded on January 3, 2023Thank you for the detailed feedback, so that we can work to improve on attentive service going forward. I will also share your feedback about the parking lot with our maintenance crew to see if there's anything we can do.

    Report
17. T

    Tony

    1 review

    4.0

    1 review

    Dined on December 30, 2022

    overall4food5service4ambience4

    The lobster linguine hit a wow factor! The pasta cooked to perfection with a hardy mix of lobster tail infused in a plentiful vodka sauce! Off the chart taste! As far as the experience goes, the wait staff seemed a little overwhelmed as a few thing had been forgotten and made on the fly. The staff was apologetic and quickly solved an issue that came up. Over all it has left a lasting memory that the entire group can not wait to dine here again! Thank you Boathouse Family for an amazing experience! Happy New year!

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18. OT

    OpenTable Diner

    New York Area

    25 reviews

    vip
    4.0

    25 reviews

    Dined on December 28, 2022

    overall4food4service5ambience3

    Cute spot friendly staff with refreshing ingredients .

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19. KM

    KimberlyM

    Charlotte

    1 review

    5.0

    1 review

    Dined on December 28, 2022

    overall5food5service5ambience5

    I really enjoyed my experience. Will definitely be back soon.

    Report
20. OT

    OpenTable Diner

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on December 26, 2022

    overall5food5service5ambience5

    We were an out-of-town party of 7, celebrating with family members we couldn’t see on Xmas Day. Half of us got caught in serious holiday accident/traffic. The Boathouse kept the “older” half of our party occupied at the bar with food and drink for an hour until the other half arrived. It was the perfect setting—lots of light and beautiful vista of the James and Appomattox rivers. Appetizers, entrées and mixed drinks were delicious and timely served. And the maître d’ braved freezing temps to get a family pic. Thank you, Boathouse!

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21. CS

    ChrisS

    San Antonio

    2 reviews

    5.0

    2 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    Very nice I will be going back again. Very cozy and inviting.

    Report
22. H

    Hlwc

    Richmond

    1 review

    5.0

    1 review

    Dined on December 24, 2022

    overall5food5service5ambience5

    Great spot for a family special occasion. Views are terrific Food and service outstanding

    Report
23. NM

    NatalieM

    1 review

    5.0

    1 review

    Dined on December 24, 2022

    overall5food5service5ambience5

    We had family meeting for Christmas Eve lunch, coming from 4 different states! Randomly picked this place, mainly for central location and waterfront view. Everything was perfect, from the food, to the service, to the elegance and certainly the views. It couldn’t have been more perfect.

    Report
24. RS

    RodS

    1 review

    5.0

    1 review

    Dined on December 23, 2022

    overall5food5service5ambience5

    Our first visit. Made reservations for 6 PM, but saw online that they had a great happy hour selection so decided to go early for the happy hour. Easy seating at the bar and prompt service. Ordered a couple appetizers and drinks. Great value. At 6 PM we were seated at our table and had a delicious meal. Can’t wait to go back.

    Report
25. BC

    BrianC

    Richmond

    4 reviews

    5.0

    4 reviews

    Dined on December 23, 2022

    overall5food5service5ambience5

    The Boathouse at City Point is an awesome place for lunch, dinner, or drinks at the bar. Service was great. Views are beautiful. Food was delicious.

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26. P

    Pvww

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on December 23, 2022

    overall3food2service3ambience5

    Food was very ordinary, nothing special. The macaroni and cheese my granddaughter had was much improved over last time. I was pleasantly surprised when our server actually took our order instead of having to order and pay on my phone. We may return but not anytime soon

    Report
27. H

    Hubie

    Richmond

    8 reviews

    vip
    4.0

    8 reviews

    Dined on December 19, 2022

    overall4food5service5ambience5

    Enjoyed the restaurant. However, the restaurant has gimmicks that take away from your dining experience—service charges for a booth and a 20% preset gratuity. I have always tipped at the 20% level and typically will give more when the service is outstanding. Selling booths is ridiculous!

    Report
28. JB

    JaniceB

    1 review

    5.0

    1 review

    Dined on December 18, 2022

    overall5food5service5ambience5

    Our experience at the Boathouse at City Point was fantastic. We asked for a table close to a window so we could see out over the river. We were celebrating out 46th wedding anniversary and it was a wonderful experience. The waiter was awesome and very friendly and attentive. The food was very good and we truly enjoyed celebrating our anniversary there. The restaurant was decorated lovely and it added to the atmosphere.

    Report
29. RC

    RickC

    Richmond

    4 reviews

    4.0

    4 reviews

    Dined on December 17, 2022

    overall4food5service4ambience5

    Rude hostess but a tremendous waiters was amazing! Great foood!

    Report
30. C

    80thCeleb

    1 review

    4.0

    1 review

    Dined on December 14, 2022

    overall4food4service5ambience5

    Great experience for my 80th Birthday celebration.

    Report
31. RT

    RodneyT

    1 review

    3.0

    1 review

    Dined on December 13, 2022

    overall3food5service1ambience3

    This was our first time visiting this location, there was no wait time, food was great, however the service was not good at all, maybe it was the 20% service fee that’s added?

    Report
32. DP

    DonnaP

    1 review

    4.0

    1 review

    Dined on December 11, 2022

    overall4food5service5ambience3

    We dine at The Boathouse at City Point on a regular basis and love having you close to us, but the noise level made it extremely hard to enjoy each other's conversation.

    Report
33. E

    Eric

    1 review

    5.0

    1 review

    Dined on December 10, 2022

    overall5food4service5ambience5

    Nicole did a great job. The service was good and we never felt like we were waiting on anything.

    Report
34. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on December 6, 2022

    overall5food5service5ambience5

    Amazing!!!

    Report
35. PS

    PamS

    1 review

    5.0

    1 review

    Dined on December 4, 2022

    overall5food5service5ambience5

    Food was phenomenal! Unique dishes and delicious flavors!

    Report
36. CL

    CodyLee

    Richmond

    1 review

    2.0

    1 review

    Dined on December 4, 2022

    overall2food1service1ambience4

    First off the worst waitress I have ever had! Very rude, no personality, felt like she was rushing us to be done because she was about to get off work. We sat for 10 minutes before the waitress came to greet us and get the drink order. The same waitress that passed the table 10 times and glared at us while she was walking by. My boyfriend ordered a glass of wine, 12 minutes later she came by and put the menu down and said, “choose something else, we are out that”. The appetizers were great. The main dishes were terrible! I got the 8oz filet mignon and it had NO flavor and the toughest steak I have ever eaten. I chewed one piece for 3 minutes. My boyfriend also got a steak and again NO flavor.

    Report
37. RN

    ReNeeB

    Richmond

    1 review

    4.0

    1 review

    Dined on December 2, 2022

    overall4food5service3ambience3

    Food was excellent, service was good. Music was too loud. Drinks were very good.

    Report
38. MS

    MonicaS

    1 review

    5.0

    1 review

    Dined on November 26, 2022

    overall5food5service5ambience5

    It was a great experience and we will definitely visit again !

    Report
39. s

    sidneyp

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food5service5ambience4

    Had to sit in cool draft next to door to overflow tent, no foods had a cover to prevent being exposed to customers breathing on or oral spraying etc was a concern for me in this Covid Era. Food was outstanding to my surprise 👍

    Report
40. NB

    NatalieB

    Washington DC

    1 review

    4.0

    1 review

    Dined on November 24, 2022

    overall4food5service4ambience5

    Parking was the worst part! Food was great! Service was good!

    Report